BT Featureline Manuale utente

Featureline

Site User Guide

To make an external call press 9

followed by the telephone number

“Call forwarding for when I’m out

and about - well that’s a real bonus”

“We’re closed for lunch

but open for business”

“We don’t waste time calling

engaged numbers again.

Featureline does it for us”

“We find it’s the best way of

dealing with emergency calls”

“I know who’s calling before

Ipick up the phone”

“We look so much more professional

and caring in the eyes of our customers -

it gives us much more flexibility”

Featureline Telephone

Why not maximise the potential of your Featureline Service ?

The Featureline telephone has been specifically designed to enhance the Featureline service

by being pre-programmed with the Features.

It will enable you to maximise the potential of Featureline without the need to use access

codes to activate the features!

In addition the phone gives you a liquid screen display, loudspeaker, and an indicator light

that enhances the Call Minder service.

The Featureline phone can be bought by phoning 0800 400 400

or online from our partner site www.dabs4work.com

Contents How to Activate your Service 5

Standard Features

Making a Call 6

Call Diversion 8

Call Pick-Up 12

Call Transfer 14

Call Waiting 18

Call Offer 20

Ring Back 21

Three-Way Call 22

General Interrogation 23

Reminder Call 24

Withholding your number 25

Code Calling 26

Repeat Last Call 27

Caller Return (1471) 28

Caller Return Erasure 29

Optional Free Features

Call Barring 30

Introduction to Hunt Group 32

Hunt Group Diversion 34

Hunt Group Do Not Disturb 36

Featureline for Phone Systems 46

Optional Chargeable Features

Caller Display 38

Hunt Group Queuing 39

Direct Call 40

Local Link 40

Call Minder 41

Remote Call Diversion for System X 48

RemoteCall Diversion for System Y 49

Useful Information 50

How to Activate Your Service

Before you start

Please note, our telephone exchanges vary throughout the UK

and work differently. You will need to establish whether you are

served by a System Xor Yexchange before you can use your

Featureline service.

To do this you just do the following:-

Step one

Press • £ 001 £

If you receive the message

"Sorry, the service requested is not

available."

You are a System Y customer.

If you receive any other message you are a System X customer

Next step

Now you have established which type of exchange you are served

by. You also need to know the line set up, i.e, is it a single line or

part of Hunt Group. You can check this by doing the following

For System Y customers:-

Press • £ 121 £

For System X customers:-

Press • £ 003 £

If you receive the message

"Sorry, the service requested is not

available."

You have a single line and arenot partof a Hunt

group.

Feature Availability

Now you are ready to use your Featureline service you simply

need to refer to the relevant Xor Ycolumn in this guide.

Making a Call

To use Featureline you must first set your phones to “Time Break Recall” (TTB, TBR

or TB). Your telephone or phone system user guide will explain how to do this.

External Calls

To make an external call press 9 followed by the telephone number.

If your lines terminate on a PBX, you will need to dial 99followed by the telephone

number to make an external call.

eg. 9 9 999

Please note:

• You should have contacted your switch maintainer to ensure your PBX can

accommodate the additional 9if your lines are terminating on your switch

•Any equipment attached to your Featureline that auto dials an external number

will have to be reprogrammed to accommodate the 9(eg, PDQ, Fax Machines etc).

Internal Calls

Tomakean internal call justdial the extension number.

Lift your handset

Wait for dial tone Press 9Dial phone number eg

999

Liftyour handset

Wait for dial tone

Dial extension

eg 21

Don’t forget todial 9 for an outside line

Emergency Calls

To make an emergency call dial 9 then 999 or 112

Please note: You will need to reprogramme any equipment you have on the feature

line to dial 9to make an external call (eg. PDQ, Fax Machines etc).

Receiving Calls

With Featureline you will hear different types of ringing patterns, these are to help

you identify the type of call you are about to receive. The three different types are:

• Calls from internal extensions

• Calls from external telephone numbers

• Calls which you have programmed toring you back

NB When receiving a call the incoming number will be prefixed with a 9if you are

using a Caller Display phone/ unit.

Call Diversion

Call Diversion -redirect all incoming calls

automatically to an internal or external

number, including mobiles. You can also set up

diversion on busy and diversion on no reply.

Your Business is never closed - forward your

calls to your mobile or home number.

If your line is in a Hunt Group please refer

to page 36 for Hunt Group Diversion.

Diversion of all incoming calls

You can divert immediately all incoming calls to any

directly dialable number.

To switch on •21 •

then either

extension number £

9telephone number £

To check • £ 21 £

Tocancel £21 £

Diversion On Busy

To avoid losing that important call when you are busy on a

call, divertyour incoming calls toanother number.

Toswitch on •67 •

then either

extension number £

9telephone number £

To check • £ 67 £

To cancel £67 £

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Codes

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Diversion On No Reply

To avoid losing that important call when you are away from your

desk, divert your calls after approximately 15 seconds or 6 rings.

To switch on •61 •

then either

extension number £

9telephone number £

To check • £ 61 £

To cancel £61 £

Diversion Override

eg. If a manager has diverted all calls to a secretary, it is possible

for the secretary to override the divert for important calls.

Wait for dial tone •60 •

extension number £

RECALL

Codes

Don’t forget to dial 9 for an outside line

Call Diversion -continued

Notes for your guidance

■There is a distinctive dial tone to let you know when Call Diversion is set

on your telephone. Outgoing calls can still be made in the normal way.

■Within each Call Diversion service, whenever you want to change the

number to which calls are diverted, just set the service up with a new

number. You don’t need to cancel the old number first.

■The diverted part of the call eg from your Featureline to the telephone

number you have diverted towill be billed toyour Featureline as if it

were a normal call at the appropriate rate.

■Diversion On No Reply operates after approximately 15 seconds or 6

rings, if the destination phone is free.

■WhereCall Minder has been provided the intermittent dial tone will

indicate that there is a new message waiting and does not indicate that

adivert has been set.

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