Calix GigaCenter 844E Manuale utente

P/N 220-00856, Rev 12

www.calix.com

Scan the QR code at left to access the installation instructions

for this product. All product documentation is available online

from the Calix Resource Center (support.calix.com).

844E GigaCenter Quick Start Guide

This document provides general installation practices for the GigaCenter model 844E.

This document also provides guidance for site preparation, installation, and basic

troubleshooting.

Package Contents

GigaCenter - Model 844E

Power Adapter (Optional - may ship separately or with UPS*)

Wall mount bracket

Tabletop mounting stand

GigaCenter Quick Start Guide (this document)

Product identiﬁcation labels with login credentials (x2)

* Note: For instructions on installing the optional UPS, refer to the GigaCenter

Installation Guide.

— 2 —

Installation Variables

Before installing the GigaCenter, consider what additional services may be implement-

ed. Various Ethernet and telephone ports are available on the back of the unit which

may or may not be used. Prior to determining the unit’s ﬁnal location, you need to

account for the following variables:

• Where will the telephone lines be routed?

• Where will the Ethernet cables be routed?

• What type of building material is used in the home? Make sure you have the

appropriate drills, drill bits and fasteners for routing subscriber services and/or

power cables as they pass through walls and the like.

Tabletop Mounting

Calix GigaCenters can be mounted on a tabletop in a “tower” conﬁguration using the

tabletop stand shipped with the product.

Assemble the tabletop stand and the GigaCenter as shown in the following diagram.

A Quick Look

— 3 —

Wall Mounting

In order to facilitate wall mounting of the GigaCenter, a Wall Mount Bracket is required

(included with the GigaCenter).

Line-up GigaCenter and

Tabletop Stand as shown.

Allow a 9/16” offset between

the bottom corner of the GigaCenter

and the top edge of the Tabletop Stand

1Slide GigaCenter down

onto Tabletop Stand until

flush

7211

Push stand to the right while

pulling the GigaCenter to the

left until locked into place

ETHERNET 2

ETHERNET 1

PHONE 1

PHONE 2

USB

WPS

11.0625”

28.1 cm

8.25”

20.95 cm

2.5”

6.4 cm

Dimensions with Wall Mount Tray Attached

7016

— 4 —

Default Device Settings

Inserted inside the shipping carton of each GigaCenter, the inventory label (x2) pro-

vides necessary product information. This information may be attached to a work order

or applied to the exterior of the device for future reference.

Wall Mounting Dimensions

The GigaCenter can be mounted to a wall or a Structured Wiring Enclosure.

6781

6.0”

(15.2 cm)

2.0”

(5.1 cm)

3.0”

(7.6 cm)

3.0”

(7.6 cm)

3.5”

(8.9 cm)

4.125”

(10.5 cm)

5.0”

(12.7 cm)

3.25”

(8.3 cm)

†

† = Standard Electrical

Outlet Spacing Note: Mounting holes with double right indicate

standard Structured Wiring Enclosure Spacing (Levithon)

• Serial Number of the 844E GigaCenter

• ONU MAC address

• Default Wi-Fi security type

• Wi-Fi security key (WPA Key)

• Default IP address of the home gateway router (needed at initial turn-up)

• Default login credentials (User Name/Password)

— 5 —

Connecting the Equipment

1. Remove the GigaCenter from its packaging and inventory all parts.

2. Connect a CAT5 or CAT6 Ethernet cable from an Ethernet LAN port on the data/

video source device to the white Ethernet WAN (Eth-WAN) interface on the back

of the GigaCenter 844E.

3. Plug in the power adapter shipped with the GigaCenter to an available wall sock-

et and attach the other end to the GigaCenter’s power port.

4. Push the ON/OFF switch to ON and allow the GigaCenter to boot-up (about four

minutes).

Connecting Outside Services

Subscriber voice, IP video and data services are attached to the rear of the GigaCen-

ter.

1. Locate the telephone, video, and data cables coming from the home.

2. Connect the incoming telephone lines to the RJ-11 connectors on the rear of the

GigaCenter.

3. Connect CAT5 or better cabling to the LAN Ethernet (RJ-45) ports for direct-at-

tached devices.

4. Secure all subscriber service wiring as appropriate.

— 6 —

3. From the GigaCenter’s Embedded Web Interface (EWI), complete the following

three steps included in the online Quick Start menu:

a. Connect to Internet

b. Conﬁgure Wireless Network (2.4 GHz and 5 GHz)

c. Set Time Zone (set to local time)

4. Click apply upon completion.

5. Check the Connection under the EWI’s Status menu. The Service LED should

be on (solid green). Refer to the LED Status indicator section below for trouble-

shooting unexpected behavior.

LED Status Indicators

Power - If solid GREEN, unit is powered up and operational. If solid AMBER or RED,

please contact your service provider. If ﬂashing AMBER, device is undergoing a soft-

ware update - do not power off if in this state.

Broadband - If solid GREEN, a broadband connection has been established.

Service - If solid GREEN, Internet service has been established. If solid AMBER ,

the device is in “Walled Garden” mode (your browser may be redirected to a service

provider’s website). If solid RED, the device has failed to receive an IP address or a

PPPoE session has not been established.

WiFi 2.4 GHz, WiFi 5 GHz, Ethernet 1-4, Phone 1-2, USB - If solid GREEN or ﬂash-

ing GREEN, services are provisioned or devices are connected and active.

Status Quick Start Wireless Utilities Advanced

Home Logon AboutHelp

Getting Started with Home Gateway Settings

1. With the 844E GigaCenter connected to your PC, open a browser and enter the

following URL into the address bar and then press enter:

http://192.168.1.1

2. At the login prompt, enter the User Name and Password provided on the 844E

label shipped inside the shipping carton (also afﬁxed to the GigaCenter itself).

— 7 —

Wireless Access Point (WAP)

The 844E GigaCenter supports services when connected behind another router or

gateway. To support this feature, the GigaCenter is conﬁgured as a Layer-2 Bridged

Wireless Access Point (WAP). WAP mode is useful for:

• Maintaining an existing router or service (DSL or cable) while improving the

wireless service with the 844E GigaCenter

• Expanding wireless coverage with additional access points while only hav-

ing to maintain a single router

To conﬁgure WAP mode, navigate to the GigaCenter’s EWI Quick Start menu. Once

WAP mode is enabled, the GigaCenter is conﬁgured as a bridged device with all Eth-

ernet LAN and Wi-Fi network services residing behind the router. Since the router is

now performing Network Access Translation (NAT), the IP address it receives is a local

IP address (issued by the router that the 844E is connected to).

Note: Once connected to the router IP address, Home Gateway settings will no

longer be accessible via the EWI. If changes to the Home Gateway settings

are required, disconnect the 844E GigaCenter Ethernet WAN cable from the

router, restoring access to the EWI.

To connect the 844E GigaCenter behind another router or gateway and enable Lay-

er-2 Bridged WAP mode, complete the following steps:

1. With the 844E GigaCenter connected to the upstream legacy router using an

Ethernet LAN port or via Wi-Fi, open a browser and enter the following URL into

the address bar and then press enter:

http://192.168.1.1

2. At the login prompt, enter the User Name and Password provided on the 844E

label.

3. Using the GigaCenter’s EWI, navigate to Quick Start > Conﬁgure Wireless

Network.

Note: Calix recommends changing the 2.4 GHz and 5 GHz SSID settings and any

customized security settings prior to enabling WAP mode.

4. In the Wireless Access Point (bridged mode) section, click the Wireless Access

Point radio button to Enable and then click Apply. The GigaCenter reboots and

is now running in WAP mode.

5. Connect one end of a CAT5 or CAT6 Ethernet cable to any router Ethernet LAN

ports (RJ-45). Connect the other end to the 844E GigaCenter white Ethernet

WAN (Eth-WAN) port (RJ-45).

— 8 —

Wireless Access Point Home Gateway Settings

As mentioned previously, when the 844E is conﬁgured as a Wireless Access Point

(WAP), the web based Home Gateway settings are no longer accessible using the IP

address http://192.168.1.1. When in WAP mode, it may be necessary to change the

SSID network name, security passwords or login settings to match the upstream rout-

er. There are two options available to regain access to the Home Gateway settings.

1. Access the web base setup page of the router and lookup the IP address as-

signed to the 844E GigaCenter. Connect your PC to an Ethernet LAN port of the

router, open a browser and enter that IP address as a URL into the address bar.

2. Disconnect the 844E GigaCenter Ethernet WAN cable from the router, connect

your PC to an Ethernet LAN port of the GigaCenter and enter the following URL

into the address bar: http://192.168.1.1. Press Enter.

Frequently Asked Questions

Q: How do I reset the device without having to unplug the unit?

A: If the RESET button is depressed for less than 5 seconds, it resets the unit using

the current conﬁguration settings.

Q: How do I reset the device back to factory settings?

A: Pressing the RESET button on the back of the unit for at least 5 seconds, or access

the “Restore Defaults” reset radio button located in the “Utilities” section of the

Embedded Web Interface.

Q: How does the WPS button work?

A: Pressing the WPS button broadcasts the GigaCenters credentials (network

password) to other WPS capable devices for a period of 2 minutes, allowing these

devices to gain access to the wireless network.

Q: Are the Wireless radios on by Default?

A: Yes.

Q: Is Wireless Security on by Default?

A: Yes, the unit is set up with “WPA2 Key” Wi-Fi security. Login/password credentials

are printed on the inventory label and the product label afﬁxed to the device.

Q: What if the User Name or login keys are forgotten?

A: Try setting up the wired connection and conﬁguring the wireless encryption again.

Press the reset button of the wireless router for at least ﬁve seconds.

Device reverts to factory default settings

Custom conﬁguration options (such as SSID names) are reset as well.

— 9 —

Q: My Wi-Fi signal strength is lower than I expected?

A: A wireless signal degrades with distance and obstructions. Common signal impair-

ments include walls, ceilings, metal, concrete, cinder blocks, ﬂuorescent lights,

microwaves, furniture, etc. While the GigaCenter has been optimized to provide

wireless coverage for most applications, there may be dependencies based on

the location where the device is installed. Please contact your service provider for

troubleshooting assistance.

Q: What mounting options are available for installing the 844E GigaCenter?

A: The 844E should be installed using the tabletop stand or wall mount bracket to

ensure best Wi-Fi performance and proper ﬁber optic cable management. Ensure

the Ethernet cable can be properly routed to the device without excessive bends or

pinching of the cable.

Q: What do I do if I cannot log on to the GigaCenter gateway?

A: Contact your service provider.

Q: Who do I contact for service and support?

A: Contact your service provider.

Q: I conﬁgured the 844E for WAP mode and now cannot access the Embedded Web

Interface or Home Gateway settings.

A: Disconnect the Ethernet WAN cable between the router and the 844E running in

WAP mode. Once disconnected, the IP address http://192.168.1.1 can again be

accessed using the Ethernet LAN port.

Q: My wireless network name (SSID name) and security password of my 844E con-

ﬁgured for WAP mode are different than the settings in my wireless gateway. Can I

change these to be the same?

A: Follow the online Quick Start menu Conﬁgure Wireless Network and change the

Network Name and WPA/WPA2 Password to be the same as the wireless gateway.

Note that changes will apply to both the 2.4 GHz and 5 GHz radios. To change

each radio separate, use the Wireless menu SSID Setup and Security tabs.

Q: If the 844E GigaCenter is running in WAP mode, can the device be reset back to

normal gateway mode?

A: From the online Quick Start menu, navigate to Conﬁgure Wireless Network. In the

Wireless Access Point (bridged mode) section, click the Wireless Access Point ra-

dio button to Disabled and click Apply. The 844E will reboot and return to gateway

mode.

Q: If the 844E GigaCenter is in WAP mode can the device be reset to factory set-

tings?

A: Press the RESET button on the back of the unit for at least 5 seconds, or access

the “Restore Defaults” reset button located in the “Utilities” section of the Embed-

ded Web Interface. The 844E reboots and returns to the default gateway mode.

— 10 —

Safety Information

The 844E GigaCenter is a highly sophisticated electronic device. To get the most out

of it, be sure to read the following text about product care, safety and efﬁcient use.

• Treat the product with care, keep it in a clean and dust free environment.

• Do not expose the GigaCenter to liquid, moisture or humidity.

• Do not expose the GigaCenter to extreme high or low temperatures; refer to the

topic Environmental Conditions for more detailed information.

• Do not expose the GigaCenter to open ﬂames or lit tobacco products.

• Do not drop, throw, or try to bend the product, since rough treatment could

damage it.

• Do not use this product near water, for example, near a bathtub, washbowl,

kitchen sink, laundry tub, in a wet basement, or near a swimming pool.

• Do not attempt to disassemble the GigaCenter. A broken warranty seal will void

the warranty. The product does not contain consumer-serviceable components.

Only Certiﬁed Service Centers should perform service.

• Do not use any accessories other than those approved by the manufacturer

or your service provider. Use of non-original or non-approved accessories may

result in loss of performance, damage to the product, ﬁre, electric shock or injury,

and may violate regulations. The warranty does not cover product failures that

have been caused by use of non-original or non-approved accessories.

Potentially Explosive Atmosphere

Do not use the GigaCenter in an area where a potentially explosive atmosphere

exists.

Intended Use

Approved for use in an indoor location only.

CAUTION! Use of any controls, adjustments, or procedures other than

those speciﬁed herein may result in hazardous radiation exposure.

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