CAMBRIONIX SS15 Manuale utente
User Manual
SS15
2022-06
© 2021 Cambrionix Ltd. All rights reserved.
EN
SS15 Page 1 of 36
1. Table of Contents
1. Table of Contents 1
2. Your SS15 at a glance 3
2.1. Key Features 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 7
4. Getting Started 8
4.1. Opening your product 8
4.2. What's Included 8
4.3. Connecting to the mains 9
4.4. Connecting to Host 9
4.5. Registration 9
4.6. Help and Support 9
5. Using your SS15 11
5.1. Using without connecting to host 11
5.2. Using when connected to host 11
5.2.1 Connecting the Hub to a host computer 11
5.2.2 Charging 11
5.2.3 Data Transfer 12
5.2.4 Communication Interface and Protocol 12
5.3. Scalability 14
5.4. Manage Ports & Your SS15 15
5.4.1 Port Modes 15
5.4.2 Charging Profiles 15
5.4.3 Firmware 15
5.5. Software 17
5.5.1 Installing Software 17
5.5.2 LiveViewer 18
5.5.3 Cambrionix API 19
5.5.4 Updating Software 19
5.5.5 Removing Software 20
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5.5.6 Command Line Instructions (CLI) 21
5.6. Cleaning your SS15 23
6. Product Specifications 24
6.1. Input Power Requirements 24
6.2. Output Power 24
6.3. Physical specifications 24
6.4. Packaged information 24
6.5. Consumables and Placing Orders 25
6.6. Power Supply 26
7. Troubleshooting 27
7.1. Initial troubleshooting tips 27
7.2. Logging through LiveViewer 27
7.3. Hardware Failure 27
7.4. Device connection. 28
7.5. Hub connection issues 29
7.6. No GUI 30
7.7. Software troubleshooting 31
8. Disposal 32
9. Returns and Damaged Products 33
9.1. What do I do if my order arrives and something the product is faulty
or is physically damaged? 33
9.2. What happens after I have requested a Return? 33
10. Compliance and Standards 35
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2. Your SS15 at a glance
The SS15 has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 3.2 Type-A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging and data transfer while monitoring important port and device
information.
The SS15 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The
firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using freely available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
2.1. Key Features
Up To
5 Gbps
per Port
Up To
2.1A
per Port
Up To
85
Devices
Transfer Data Seamlessly Power Scalability
Each high-speed port can
transfer data up to 5 Gbps
Each port can charge devices up
to 2.1A (10W)
Up to 85 devices can be con-
nected at once using multiple
hubs
SS15 Page 4 of 36
3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the SS15. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.
SS15 Page 5 of 36
3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
CAUTION
An electric shock or personal injury may occur
SS15 Page 6 of 36
CAUTION
lDo not modify the product in any way.
lDo not dismantle the product.
CAUTION
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
CAUTION
Damage to your product may occur
lDo not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
CAUTION
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
SS15 Page 7 of 36
CAUTION
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SS15.
CAUTION
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
CAUTION
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.
SS15 Page 8 of 36
4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The SS15 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
lThere will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2. What's Included
lUSB 3.2 Type-A Cable (to provide communication between the host system and hub)
lSS15 Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
Part description Part number
USB 3.2 Type-A updater cable 200344
Power Supply Unit 200421
UK Power cable 200144
US Power cable 200327
SS15 Page 9 of 36
EU Power cable 200329
AUSPower cable 200337
IND Power cable 200341
4.3. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-pin DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable
to the 100 – 250 VAC mains power outlet and switch the hub on using the small power switch
located adjacent to the power input connector on the hub. When the device is switched on, a
red LED will be illuminated. The hub is now ready to charge attached devices.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
4.4. Connecting to Host
Once the power is connected, connect the SS15 to your host system using a USB 3.2 Type-A
cable. Using an incorrect host cable may result in the hub and all subsequent ports not being
recognised by your host.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2.1A while transferring data.
4.5. Registration
You may register your product at www.cambrionix.com/product-registration
4.6. Help and Support
FAQs and help can be found on the Help page here
lwww.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
lwww.cambrionix.com/product-user-manuals
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