CAMBRIONIX TS2-16 Manuale utente
UserManual
TS2-16
2022-06
© 2021 Cambrionix Ltd. All rights reserved.
EN
TS2-16 Page 1 of 32
1.TableofContents
1. Table of Contents 1
2. Your TS2-16 at a glance 3
2.1.KeyFeatures 3
3. Safety 4
3.1.Signalwordpanel 4
3.2.Safetyalertsymbol 5
3.3.Pictograms 5
3.4.Productmodification 5
3.5.Powersupply 6
3.6.StorageandInstallation 7
4. Getting Started 8
4.1.Openingyourproduct 8
4.2.What'sIncluded 8
4.3.Connectingtothemains 9
4.4.Registration 9
4.5.HelpandSupport 9
5. Using your TS2-16 10
5.0.1LEDConfiguration 10
5.1.Usingwithoutconnectingtohost 10
5.2.Usingwhenconnectedtohost 11
5.2.1ConnectingtheHubtoahostcomputer 11
5.2.2Charging 11
5.2.3DataTransfer 12
5.3.Scalability 13
5.4.ManagePorts&YourTS2-16 14
5.4.1PortModes 14
5.4.2ChargingProfiles 14
5.4.3Firmware 14
5.5.Software 16
5.5.1InstallingSoftware 16
5.5.2LiveViewer 17
5.5.3CambrionixAPI 18
5.5.4UpdatingSoftware 18
5.5.5RemovingSoftware 19
5.5.6CommandLineInstructions(CLI) 20
TS2-16 Page 2 of 32
5.6.CleaningyourTS2-16 22
6. Product Specifications 23
6.1.InputPowerRequirements 23
6.2.ConsumablesandPlacingOrders 23
7. Troubleshooting 25
7.1.Initialtroubleshootingtips 25
7.2.LoggingthroughLiveViewer 25
7.3.HardwareFailure 25
7.4.Deviceconnection. 26
7.5.Hubconnectionissues 27
7.6.NoGUI 28
7.7.Softwaretroubleshooting 28
8. Disposal 29
9. Returns and Damaged Products 30
9.1.WhatdoIdoifmyorderarrivesandsomethingtheproductisfaulty
orisphysicallydamaged? 30
9.2.WhathappensafterIhaverequestedaReturn? 30
TS2-16 Page 3 of 32
2.YourTS2-16ataglance
TheTS2-16hasbeendesignedtoprovidehigh-speeddatatransfertoUSBcompliantdevices
withoutbeingconstrainedbyendpointlimits.
TheTS2-16canchargeattachedUSBdeviceswithoutusingalocalcomputer.TheTS2-16allows
almostanydevicetobechargedatitsoptimumrate(upto2.4A).Thefirmwarecanbeupdated
toensuretheTS2-16canchargethelatestdevices.Itisreadytochargeout-of-the-boxandsync
deviceswhenattachedtoahostcomputer.
Whenalocal(host)computerisattached,thehostcancontroltheoperationofeachportusing
softwareprovidedbyCambrionix.Devicechargingandsynchronisationcanbe
monitoredthroughCambrionix’sLiveViewerApplication,theApplicationProgramming
Interface(API)orCommandLineInterface(CLI).Cambrionix’sfreemonitoringandcontrol
softwarecanbedownloadedfromwww.cambrionix.com/products/api
WithyourTS2-16thereisaThunderbolt™connectiontothehostwhich,iscapableofupto
20Gbps,meaningyourupstreamspeedstothehostwillbecapableofthisdatatransferrate.
Theupstreamdatatransferratewillbesharedamongstthedownstream16xUSB2.0Type-A
connections.
2.1.KeyFeatures
Up To
480Mbps
per Port
Up To
2.4A
per Port
Up To
96
Devices
TransferDataSeamlessly Power Scalability
Eachhigh-speedportcan
transferdataupto480Mbps
Eachportcanchargedevicesup
to2.4A(12W)
Upto96devicescanbecon-
nectedatonceusingmultiple
hubs
TS2-16 Page 4 of 32
3.Safety
Thisusermanualisforinformationalpurposesonly,itcontainsinformationforthestart-upand
operationofthisproduct.Note:thecontentsandtheproductdescribedaresubjecttochange
withoutnotice.Toavoidinjuriesanddamage,observethesafetyinstructionsintheuser
manual.
ThismanualhasbeenarrangedtofollowIEC/ICEE82079-1standard.Thisistofacilitatethe
easierunderstandingandlocationofinformationrelatingtotheTS2-16.Anyerrorsor
omissionscanbereportedusingoursupportticketsystem(seeHelpandSupport).Thisway,any
issuescanbecollectedandfixed.
Understandingandobservingtheinstructionsinthisusermanualareprerequisitesfor
hazard-freeuseandsafetyduringoperation.Thisusermanualcannotcoverallpossible
applications.Ifyouwouldlikeadditionalinformationorifproblemsarisethatarenot
sufficientlyaddressedinthismanual,pleaseaskyourdistributororcontactusdirectlyusingthe
meanspreferred,whicharelocatedonthebackcoverofthismanual.
CAUTION
Personal Injury and Damage to the product
lObservethesafetyinstructionsinthisusermanual
3.1.Signalwordpanel
Dependingontheprobabilityofseriousconsequences,potentialdangersareidentifiedwitha
signalword,thecorrespondingsafetycolour,andifappropriate,thesafetyalertsymbol.
CAUTION
Indicatesapotentiallyhazardoussituationthat,ifnotavoided,mayresultinmoderateor
minor(reversible)injury.
CAUTION
Indicatesapotentiallyhazardoussituationwhich,ifnotavoided,mayresultindamagetothe
productanditsfunctions,ortopropertyinitsproximity.
TS2-16 Page 5 of 32
3.2.Safetyalertsymbol
Useofthesafetyalertsymbolindicatesariskofinjury.
Observeallmeasuresthataremarkedwiththesafetyalertsymbolinorderto
avoidinjury
3.3.Pictograms
Warning Signs
Electricalhazard FireHazard
Mandatory action signs
Readoperatinginstructions Mandatoryregulation
3.4.Productmodification
CambrionixproductsaredesignedandmanufacturedtomeettherequirementsofUKand
Internationalsafetyregulations.Modificationstotheproductcouldaffectsafetyandrenderthe
productnon-compliantwithrelevantsafetystandards,resultingininjuryordamagetothe
product.
CAUTION
An electric shock or personal injury may occur
TS2-16 Page 6 of 32
CAUTION
lDonotmodifytheproductinanyway.
lDonotdismantletheproduct.
CAUTION
Fire, or personal injury may occur
lDonotobstructairventsontheproduct.
lDonotcovertheproductincombustiblematerial.
CAUTION
Damage to your product may occur
lDonotbendorcompressanypartoftheproduct.
3.5.Powersupply
Thissectiondescribesthesafetyprecautionsyoumustfollowwhenusingthepowersupply.
CAUTION
An electric shock or personal injury may occur
lDonotuseadamagedpowercordorplug,oraloosepowersocket.
lDonottouchthepowerplugwithwethands.
lDonotallowliquidstocomeintocontactwiththeunitorpowersupply.
CAUTION
Damage to your product may occur
lDonotshortcircuitthePowerSupplyUnit(PSU)suppliedwithyour
product.
TS2-16 Page 7 of 32
CAUTION
lDonotdisconnectthepowercordwhiletheproductisbeingused.
lDonotbendorpullthepowercordwithexcessiveforce.
3.6.StorageandInstallation
ThissectiondescribessafetyprecautionsyoumustfollowwheninstallingandstoringyourTS2-
16.
CAUTION
An electric shock or personal injury may occur
lDonotplacethepowercordnearheatsources.
lConnecttheplugtoanearthedsocket.
CAUTION
Damage to your Cambrionix product may occur
lOperatetheproductonlyinanenvironmentwheretheambient
temperatureisinsidetheoperatingtemperaturerange.
lOperatetheproductonlyinanenvironmentwheretherelativehumidityis
insidetheoperatingrange.
lBecarefulnottoleavethepowercordunderneathaheavyobject.
CAUTION
Overheated power sockets may cause a fire
lDonotoverloadthepowersocketthatyourhubisconnectedto.
lInsertthepowerplugallthewayintothesocketsothatitisnotloose.
TS2-16 Page 8 of 32
4.GettingStarted
Thismanualprovidesareferenceforend-usersinstallingforthefirsttimeandusingtheirhub
afterthat.Aswellasaguideforproductsafety-relatedinformation.
TheTS2-16isintendedtobeusedinanindoorstaticenvironmentinwhichtheenvironment
fallswithinthetestedspecificationstoprovidecharge,syncandmanagementfunctionality.
Pleaseseethephysicalspecificationssectionofthismanualforinformationonthe
environmentspecifications.
4.1.Openingyourproduct
Whenyouhavereceivedyourproduct,pleasecheckthepackingsliptoensureallcontentsand
quantitiesarecorrectbeforeopening.Thisistoavoidretestingandrepackaginganyitemsthat
arenotrequired.
Whenopeningthepackaging,useasuitablemethodtoopentheboxi.e,donotuseaknife.
Thisistoensuretheproductisnotdamaged.
CAUTION
Personal Injury and Damage to the product
lTherewillbeastickeronthehubadvisingyoutoreadtheUsermanualbeforeuse.This
willneedtoberemovedbeforeuseasitmaybecoveringhostports,ventsetc.
4.2.What'sIncluded
lThunderbolt™2Cable(toprovidecommunicationbetweenthehostsystemandhub)
lTS2-16Hub
l2mMainspowercable(CountryspecifiedonorderincludingfusefortheUKplugs)
Part description Part number
UKPowercable 200144
USPowercable 200327
EUPowercable 200329
AUSPowercable 200337
INDPowercable 200341
TS2-16 Page 9 of 32
4.3.Connectingtothemains
PeriodicinspectionsshouldbemadetopowersupplycablesandanyUSBcablesforanysignsof
damage.Ifanydamageisfound,replacethedamagedcordbeforefurtheruse.
PleasenotethatUSBspecificationsrequireaminimum100mAchargecurrenttobedelivered
duringdatatransfer.Asindicatedinabove,iftheattacheddevicehasaBC1.2compliantCDP
port,thedevicecandrawupto2.4Awhiletransferringdata.
4.4.Registration
Youmayregisteryourproductatwww.cambrionix.com/product-registration
4.5.HelpandSupport
FAQsandhelpcanbefoundontheHelppagehere
lwww.cambrionix.com/help_pages/help.
Youcanraiseasupportticketformoreindepthsupporthere
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
Youcanalsodownloadanyofourmanualsandkeepuptodateatthelinkhere
lwww.cambrionix.com/product-user-manuals
Whencontactingsupport,pleasesupplytheproductinformationforthehubinquestion.This
canbefoundontheDeviceInformationPlatewhichiseitherontheundersideorbackofthe
unit.IncludingserialandPurchaseordernumbers,canhelpidentifytheproductinquestion
faster,andspeeduptheprocess.
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