Comdial Impact SCS 8212S Series Manuale utente

DXP, DXP Plus, and FX Series

Digital Communications System

MUTESHIFT

SPEAKER

INTERCOM

TRNS/CNF

TAP

HOLD

OPER

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Non-LCD Station User’s Guide

MUTE

SHIFT

SPEAKER

INTERCOM

TRNS/CNF

TAPHOLD

OPER

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87 9

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CERTIFIED

ISO 9001

Accredited by the Dutch Council

for Accreditation for certification

and registration activities.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

ANSI-RAB

This user’s applies to the following system and telephone

models:

System Models:

•DXP systems with software 12A and later.

•DXP Plus systems with software 12A and later.

•FX Series with software 12A and later.

Telephone Models:

•Impact 8124S-** Rev. A and later.

•Impact 8112S-** Rev. A and later.

•Impact 8112N-** Rev. A and later.

•Impact SCS 8212S-** Rev. A and later.

•Impact SCS 8212N-** Rev. A and later.

If you need more information, consult the Speakerphone

Reference Manual.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

Comdial strives to design the features in our communications systems to

be fully interactive with one another. However, this is not always possible,

as the combinations of accessories and features are too varied and extensive

to insure total feature compatibility. Accordingly, some features identified

in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or

associated in any way with problems which may be encountered by

incompatible features. Notwithstanding anything contained in this

publication to the contrary, Comdial makes no representation herein as to

the compatibility of features.



2/12/97

* Tri-Level Compression

is a registered trademark

of ACS Wireless, Inc.

Contents

1Introducing The Telephone ........................... 1–1

1.1 UsingThisGuide ............................... 1–1

1.2 Overview...................................... 1–2

1.3 Using Your Speakerphone......................... 1–3

1.4 Knowing Your Telephone’s Functions ............... 1–7

1.5 UnderstandingWhatTheLightsMean............... 1–9

1.6 AdjustingTheTelephonePedestal................. 1–11

2AnsweringCalls..................................... 2–1

2.1 AnsweringOutsideCalls ......................... 2–1

2.2 AnsweringIntercomCalls ........................ 2–1

2.3 Answering Subdued Off-Hook

VoiceAnnouncement(SOHVA)Calls............... 2–2

3MakingCalls....................................... 3–1

3.1 MakingCalls................................... 3–1

3.2 DialingAutomatically............................ 3–1

3.3 DialingManually ............................... 3–3

3.4 RedialingAPreviouslyDialedNumber.............. 3–3

3.5 UsingLineGroups.............................. 3–5

3.6 WaitingForALine(Queuing)..................... 3–6

3.7 MakingIntercomCalls........................... 3–6

3.8 CampingOnAtABusyStation

AndWaitingForAnAutomaticCallback............. 3–8

3.9 Camping On At An Idle Station And

WaitingForAnAutomaticCallback................. 3–9

3.10 Camping On At A Busy Station And

WaitingForAnAnswer(CallWaiting).............. 3–10

3.11 Making A Subdued Off-Hook

Voice Announcement (SOHVA) ................... 3–11

4PlacingCallsOnHold................................ 4–1

4.1 HoldingCalls................................... 4–1

4.2 ParkingCalls................................... 4–3

GCA70–313 Contents

Contents – 1

5TransferringCalls................................... 5–1

5.1 TransferringCalls—Screened...................... 5–1

5.2 TransferringCalls—Unscreened ................... 5–2

5.3 MakingAHotTransfer........................... 5–3

6ConferencingCalls.................................. 6–1

6.1 ConferencingTelephonesTogether.................. 6–1

7Using The Other Telephone Features................... 7–1

7.1 Blocking Voice-Announce Calls.................... 7–1

7.2 DivertingIncomingCallsToAnotherStation ......... 7–2

7.3 ForwardingCalls................................ 7–3

7.3 Listening To A Call Over

The Telephone Speaker (Group Listening)............ 7–4

7.4 Muting Your Telephone........................... 7–5

7.5 Setting A Do Not Disturb Condition At Your Station.... 7–6

7.6 SettingTheVolumeControl....................... 7–7

7.7 SettingYourPersonalRingingTones................ 7–8

7.8 Using Background Music ......................... 7–9

7.9 Using The IMIST Module........................ 7–10

8Sending And Receiving Non-Verbal Messages ........... 8–1

8.1 UsingTheMessagingFeature ..................... 8–1

8.2 LightingTheMessage-WaitingLight................ 8–2

8.3 SendingLCDMessages.......................... 8–3

9ProgrammingYourTelephone........................ 9–1

9.1 ProgrammingForSpeedDialing................... 9–1

9.2 StoringSpeedDialNumbers ...................... 9–2

9.3 StoringDSSNumbers............................ 9–3

9.4 StoringFeatureButtons .......................... 9–4

9.5 StoringTheResponseMessageButton.............. 9–6

0Operating Your Telephone With A DSS/BLF Console . . . 10–1

10.1 Operating Your Telephone With A DSS/BLF Console. . 10–1

Contents GCA70–313

2–Contents

11 Troubleshooting Your Telephone ..................... 11–1

Index .............................................Index–1

QuickReferenceGuide.....................QuickReference–1

GCA70–313 Contents

Contents – 3

This page remains blank intentionally.

IntroducingTheTelephone

1.1 Using This Guide

This user’s guide describes your Comdial Impact telephone and tells you

how to use it. The sections in this introductory chapter help you become

familiar with your telephone’s controls and indicators. The remaining

sections are titled as follows:

1.2 Overview

1.3 Using Your Speakerphone

1.4 Knowing Your Telephone’s Functions

1.5 Understanding What The Lights Mean

The operation chapters define often-used features and provide

instructions for their use. These chapters are titled as follows:

2 Answering Calls

3MakingCalls

4 Placing Calls On Hold

5 Transferring Calls

6 Conferencing Calls

The special-purpose features of the telephone are grouped into one

chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal way to communicate using

lights and indicators. The descriptions of these methods are provided in a

separate chapter titled:

8 Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to enhance the

unit’s versatility and usability. These programming instructions are found

in the following chapter:

9 Programming Your Telephone

GCA70–313 Introducing The Telephone

Station User's Guide 1 – 1

For your convenience, a troubleshooting chart is provided in the

following chapter:

10 Troubleshooting Your Telephone

There is a quick reference chart in the following chapter:

AppendixA Quick Reference Guide

1.2 Overview

This user’s guide covers five different telephone models. The overall

operation of each of the telephones is very similar. There are, however,

several differences

•The 8112N and 8212N do not have speakerphone capability.

Therefore, you must lift the handset to perform any telephone

functions: making calls, answering calls, programming your

telephone, etc.

•The 8112N and 8212N cannot receive voice announce calls.

•The 8112N and 8212N cannot use the Group Listen feature.

•The 8112N and 8212N cannot use the Background Music feature.

•The 8112N does not have any LEDs beside its programmable

buttons and therefore does not provide any status indications for

these buttons.

•The 8112N does not have a mute key.

•The 8112N does not have a handset volume control.

•The IMIST module only works with the 8212S and 8212N

telephones.

•The 8124S and 8112S telephones have a rocker switch style volume

control instead of separate volume up and volume down buttons.

•Message waiting lights:

–On the 8124S and 8112S, the message waiting light is above the

HOLD button.

–On the 8112N, the message waiting light is above the dialpad.

–On the 8212S and 8212N there is a dedicated message button with

an associated light beside it.

•Only the 8212S and 8212N support the ICVOL handset with

independent volume control.

Introducing The Telephone GCA70–313

1 – 2 Station User's Guide

1.3 Using Your Speakerphone

On the speakerphone-equipped models, the microphone and loudspeaker

are farther away from you than when you use a handset. Both the signal

from the loudspeaker and the signal to the microphone must be

strengthened. When microphones and loudspeakers are close together

(such as in a speakerphone), additional amplification typically generates

a ringing sound (public address systems do this if the volume is too high

or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the

microphone or the loudspeaker to be on at a given time. This means that

sounds travel in only one direction at a particular moment.

GCA70–313 Introducing The Telephone

Station User's Guide 1 – 3

Speakerphone User Guidelines

–Both parties cannot talk at the same time. You must wait for

silence out of your loudspeaker before talking. You must stop

talking to hear the other party.

–Background noise may prevent the sound-activated switches from

operating properly. Avoid placing the speakerphone where it will

detect sounds from typewriters, keyboards, printers, paging

systems, and other equipment.

–Speak slightly louder than normal and with a clear, authoritative

voice. For the microphone to best detect your voice, speak within

three feet of it and face the telephone.

–Raising the volume of the loudspeaker makes it easier for the

sound-activated switches in your telephone to select the distant

party’s voice. Lowering the volume of the loudspeaker makes it

easier for the switches to select your voice.

–Since the system takes several seconds to provide the best

switching, constant sound patterns—such as elongating your

words and playing externally-supplied music—may prevent the

sound-activated switches from operating properly.

–Place the telephone on a hard surface and away from table edges.

Do not place the telephone in corners or enclosures. Do not let

obstructions come between you and the microphone. Rooms with

hard, flat surfaces that reflect sound may affect the

sound-activated switches.

–If you are using a handset and the other party is using a

speakerphone, avoid breathing heavily into your microphone.

Avoid other sounds that may affect the distant telephone’s

sound-activated switches.

–In some situations, such as when either you or the distant party are

in a noisy environment, you may have to lift your handset to

ensure a clear conversation.

–When both you and the distant party use speakerphones, the

sound-activated switches can occasionally detect both voices

simultaneously, thus blocking out both voices.

Introducing The Telephone GCA70–313

1 – 4 Station User's Guide

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