COMPANION V7001 Manuale utente
1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Network Receipt Printer
Packing List
Thank you for purchasing the Network Receipt Printer. This package contains the items listed below.
If anything is missing or damaged, please call us toll-free at 1-800-347-6439.
This packing list is used for the following product(s):
❏Network Receipt Printer (V7001)
❏36 Month Extended Warranty (V7001W)
Your package contains the following:
❏Printer
❏1 Roll of Paper
❏AC Adapter and Cord
❏Network Receipt Printer Paper Order Form
❏Warranty Information
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Table of Contents
Network Receipt Printer 3
System Requirements 3
Unpack the Printer 3
Load the Paper Roll 4
Installation Summary 4
Step 1: Configure the Printer 5
Step 2: Enable Security Certificate Settings 7
Step 3: Install COMPanion’s Root Security Certificate 8
Step 4: Obtain Network Printer Certificate 13
Step 5: Upload Certificate 14
Step 6: Set Printer Preferences in Alexandria 16
Ordering from COMPanion 17
Network Receipt Printer Paper Order Form 18
Hardware Warranty 19
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Network Receipt Printer
Installation Guide
The Network Receipt Printer is a convenient and economical means of printing receipts for common
circulation transactions, such as checkouts, holds, fines, fees, payments and refunds.
The next few pages provide general information about the Network Receipt Printer and steps to
install it. Should you need further assistance or have any questions about the installation process,
please contact COMPanion Customer Support at 1-800-347-4942 or [email protected].
System Requirements
A Static IP or Reserved DHCP address is required to use the network printer. You will also need to
enable the printer security certificate settings for SSL/TLS. For more information about SSL/TLS,
Static IP or Reserved DHCP address, we recommend speaking with your local IT specialist.
The network printer is supported on the two most recent two versions of these web browsers:
●Chrome
●Edge
●Firefox
●Safari
Unpack the Printer
When unpacking the printer, verify that you have received the printer, manual, and AC Adapter with
a cord. The printer does not come with an ethernet cable, so you will need to provide your own.
1. Connect the ethernet cable to the connector on the rear panel of the printer.
2. Connect the power cable to the AC adapter, then connect the adapter to the connector on the
printer.
3. While the printer is OFF, insert the power cable plug into a protected AC outlet.
4. To turn the printer ON, flip the power switch located on the left side of the printer. The
POWER lamp on the control panel will light up.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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Load the Paper Roll
The paper is heat sensitive—do not expose to heat, direct sunlight, or moisture while storing. Only
use paper from COMPanion.
1. Push the lever located on the top right hand side to open the printer cover.
2. While observing the direction of the roll (see diagram on inside of printer cover), set the paper
roll into the compartment and pull the leading edge of the paper towards you.
3. Close the lid by pushing down on both sides and ensure it is firmly latched.
The error light will blink if the paper nears the end of the roll or is installed incorrectly. The light will
blink at different intervals for various errors. Please see the printer’s user manual for more
information.
Installation Summary
To use the Network Receipt Printer, you first need to follow several configuration steps. Each printer
will only need to be configured once, unless the network is changed or the security configuration
certificate expires. Security certificates generated by COMPanion are valid for 20 years.
1. Configure the printer to use a Static IP or Reserved DHCP address.
2. Enable the security certificate settings for the printer.
3. Add COMPanion’s root Security Certificate to your computer & browser settings.
4. Call COMPanion Customer Support at 1-800-347-4942 to obtain the Network Printer
Security Certificate and Key. Be prepared to provide them with your Common Name (domain)
and Static IP or Reserved DHCP address.
5. Upload the security certificate to the Star Network Utility interface, then restart the printer.
6. Set printer preferences in Alexandria.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
_______________________________________________________________________________________________________________________
Step 1: Configure the Printer
1. While the printer is off, press and hold the FEED button as you power on the printer. After a
moment, it will generate a test receipt with the current IP address near the bottom.
2. In a web browser, type that IP address in the address bar, and tap enter. You will be directed
to the Star Network Utility interface.
3. On the left hand side under System Access, select Login.
4. Enter the printer’s default login credentials:
a. Username: root
b. Password: public
5. Once you’re logged in, on the left hand side under Network Configuration select IP
Parameters.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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6. Enter the Static IP Address, Subnet Mask, and Default Gateway or Reserved DHCP address
for your local network. If you do not know what these are, speak with your local IT specialist.
7. Click Submit to save your changes.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
_______________________________________________________________________________________________________________________
Step 2: Enable Security Certificate Settings
If you are a cloud-hosted customer or have a secure network environment, you need to enable
certificate security settings in the Star Network Utility interface.
1. In the Star Network Utility, go to the menu on the left and select SSL/TSL, then click SSL/TLS
Setting on the right.
2. From the drop-down menu, select Enable.
3. Enter “TCP Port 443” in the available field.
4. From the Certificate drop-down menu, select CA-Signed.
5. Click Submit to save your changes.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
_______________________________________________________________________________________________________________________
Step 3: Install COMPanion’s Root Security Certificate
You should have received a link to download the COMPanion Root Certificate.
If not, download it at www.companioncorp.com/ca.companioncorp.crt.
If you’re using the operating system’s browser—Safari on iOS, Edge or Internet Explorer on
Windows—it may ask what you’d like to do with the certificate: Open, Save, or Cancel. Click Open,
then jump to Step 2 for your operating system below.
If the certificate was downloaded to your computer, or if you aren’t prompted to trust or install the
certificate automatically, follow the steps for your operating system below:
iOS
1. From Launchpad, navigate to Other and open Keychain Access.
2. Under Keychains on the left, unlock the System keychain.
3. Drag and drop the file labeled ca.companioncorp.crt into the System keychain list.
4. Double click on the certificate to open Details/Trust window.
5. Click the arrow next to the word Trust.
6. Select the When Using this Certificate and Secure Sockets Layer (SSL) dropdown menu, and
choose Always Trust.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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7. Close the window and enter your Mac user password to save your settings.
Windows
1. In the Window search bar, type “cert”, then select Manager computer certificates from the
results.
V7001 Network Receipt Printer
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1831 Fort Union Blvd.
Salt Lake City, Utah 84121
www.companioncorp.com
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2. On the left, select Trusted Root Certification to expand the menu.
3. From the options at the top of the window, navigate to Action > All Tasks > Import.
V7001 Network Receipt Printer
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