Compaq 112726-001 - ProLiant - 6500 Guida di riferimento rapido

WHITEPAPER

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ECG024/0498

[April 1998]

Prepared By

Microsoft Windows NT

Integration Team

Compaq Computer

Corporation

CONTENTS

Executive Summary ....3

Introduction................3

What’s New.................3

Utility Overview ..........3

Background................5

Utility Benefits............5

Software and

Hardware

Requirements .............6

Installing the

Utility .........................7

Using the Utility..........8

Understanding

Utility Features...........8

Utility Tips................17

Online Resources

from Compaq............19

Summary..................19

Compaq Integrated Management Log

Viewer in a Microsoft Windows NT

Environment

Compaq continues to make our products easier to manage by introducing the Compaq

Integrated Management Log (IML) Viewer, which provides the user with superior

serviceability of Compaq servers. This utility allows administrators to view and manage

IML system event entries on local or remote systems.

This document provides brief historical information on the Compaq IML and how it

relates to the Compaq IML Viewer. Following the background information, this white

paper focuses on how and why administrators should use the Compaq IML Viewer, such

as understanding utility features, using the utility (locally and remotely), utility tips and

benefits. Lastly, this document provides information on how to acquire other online

technical documents from Compaq.

The intended audience for this white paper is network administrators and system

engineers who install, configure and maintain high-end and mainstream Compaq servers

in a Microsoft Windows NT Server environment.

WHITE PAPER (cont.)

ECG024/0498

NOTICE

The information in this publication is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,

PERFORMANCE, OR USE OF THIS MATERIAL.

This publication does not constitute an endorsement of the product or products that were

tested. The configuration or configurations tested or described may or may not be the

only available solution. This test is not a determination of product quality or correctness,

nor does it ensure compliance with any federal, state or local requirements. Compaq

does not warrant products other than its own strictly as stated in Compaq product

warranties.

Product names mentioned herein may be trademarks and/or registered trademarks of

their respective companies.

Compaq, Contura, Deskpro, Fastart, Compaq Insight Manager, LTE, PageMarq,

Systempro, Systempro/LT, ProLiant, TwinTray, ROMPaq, LicensePaq, QVision, SLT,

ProLinea, SmartStart, NetFlex, DirectPlus, QuickFind, RemotePaq, BackPaq, TechPaq,

SpeedPaq, QuickBack, PaqFax, Presario, SilentCool, CompaqCare (design), Aero,

SmartStation, MiniStation, and PaqRap, registered United States Patent and Trademark

Office.

Netelligent, Armada, Cruiser, Concerto, QuickChoice, ProSignia, Systempro/XL, Net1,

LTE Elite, Vocalyst, PageMate, SoftPaq, FirstPaq, SolutionPaq, EasyPoint, EZ Help,

MaxLight, MultiLock, QuickBlank, QuickLock, UltraView, Innovate logo, Wonder Tools

logo in black/white and color, and Compaq PC Card Solution logo are trademarks and/or

service marks of Compaq Computer Corporation.

Other product names mentioned herein may be trademarks and/or registered trademarks

of their respective companies.

U.S.A.

Microsoft, Windows, Windows NT, Windows NT Server and Workstation, Microsoft SQL

Server for Windows NT are trademarks and/or registered trademarks of Microsoft

Corporation.

Compaq Integrated Management Log Viewer in a Microsoft

Windows NT Environment

Second Edition (April 1998)

Document Number: ECG024/0498

WHITE PAPER (cont.)

ECG024/0498

EXECUTIVE SUMMARY

Compaq continues to make our products easier to manage by introducing the Compaq

Integrated Management Log (IML) Viewer, which provides the user with superior

serviceability of Compaq servers. This utility allows administrators to view and manage

IML system event entries on local or remote systems. An administrator using the remote

capabilities of this utility eliminates the need of physically managing individual servers to

view, update and modify IML system events.

The intended audience for this white paper is network administrators and system

engineers who install, configure and maintain high-end and mainstream Compaq servers

in a Microsoft Windows NT Server environment.

INTRODUCTION

Compaq developed the Integrated Management Log (IML) to replace the Critical and

Correctable Error Logs. The IML records significant events that occur during system

operation, from the normal operational status of components to the identification of a

failed component. This non-volatile random access memory (NVRAM) log allows

customers to obtain a single historical record of recent system events and errors for

post-diagnosis review, thus helping the system administrator or engineer to promptly

identify server failures on business-critical networks.

Compaq added versatility to the IML by designing a utility that allows users to view, filter,

sort, print, export and archive (save) system event information. Users can view the IML

online from a local or remote system via a user-friendly graphical user interface (GUI)

utility called the Compaq IML Viewer. This utility provides the system administrator a

tool that can aid them in understanding how recent changes or events affected system

performance or caused system failure.

WHAT’S NEW

New functionality has been added to the latest version of the Compaq IML Viewer.

These new functions include acknowledging pending alerts on the IMD and command

line support and can be found on the Compaq SSD for Windows NT 4.0, Version 2.06.

•Acknowledge Alerts – Allows the user to clear flashing alerts on the

Integrated Management Display (IMD).

•Command Line Parameters – Provides support for command line

parameters so users can use the features of the IML Viewer from

a console.

Refer to the appropriate sections in this document for more information on each feature.

UTILITY OVERVIEW

First, understand that the Compaq IML is a repository of significant system events such

as memory and power-on-self-test (POST) errors that can occur in either the hardware

or software. The Compaq IML Viewer provides easy access to this important information

WHITE PAPER (cont.)

ECG024/0498

so the system administrator can quickly identify system failures. For example, as shown

in Table 1, each IML entry provides a status, which correlates to the severity level of

each event.

Table 1:

Compaq Integrated Management Log Viewer

Severity Levels

Icon Term Description

Informational A comprehensive chronicle of past hardware or software system events. This type of

event requires no action by the administrator.

Repaired An action has taken place to fix this system event and the user marked this event as

being “repaired.”

Caution A non-critical system error has occurred and may or may not require action by the

administrator, however, it is recommended to take action if possible, then mark the

event as “repaired.”

Critical A system component on the unit has failed and requires action by the administrator.

Replace the system component, and then mark the event as “repaired.”

This information provides a status on the condition of the hardware or software so the

user can take the appropriate action to monitor or repair the system event that occurred

in the IML. Marking events as “repaired” is discussed later in this document.

Along with the severity level, the utility also provides a wealth of additional information

to system administrators increasing the serviceability of Compaq servers. Listed below

are the event fields found in the Compaq IML Viewer along with a description of each

field type:

•Description – A brief description or account of the event including the

location such as slot number or port number.

•Class – The category of the event such as in the disk subsystem,

operating system, power subsystem, etc.

•Severity – The rating of the system event such as Informational,

Repaired, Caution or Critical, where Informational is the lowest level

and Critical is the highest. Refer to Table 1 for descriptions of

severity levels.

•Count – The number of times the event has occurred since the user

cleared the log or since the initial startup of the system.

•Updated Time – The time and date the event was last updated. An IML

event is updated when an administrator marks an entry as repaired.

Each recorded event has a time stamp of one-minute granularity.

•Initial Time – The time and date stamp of the first occurrence of the

system event.

WHITE PAPER (cont.)

ECG024/0498

BACKGROUND

When the IML was first designed, it could be viewed in several ways, such as through

Compaq Insight Manager, Remote Insight Board, Compaq Survey Utility or the Liquid

Crystal Display (LCD) on Compaq ProLiant servers called the Integrated Management

Display (IMD) shown in Figure 1.

lcd-001.EPS

Figure 1: The Integrated Management Display.

The IMD was first supported on the ProLiant 2500; shortly thereafter it was supported on

the ProLiant 6000 and is today a feature on most Compaq servers. And now with the

development of the Compaq IML Viewer, the newest way of accessing the IML,

administrators have an additional means of managing the information in the IML. Refer

to Table 2 for a complete list of the current Compaq servers that support an Integrated

Management Log.

UTILITY BENEFITS

The Compaq IML Viewer expands Compaq’s system management strategy by allowing

users to view system events either locally or remotely. The ability to remotely

manipulate system event information with features such as view, filter, sort, print, export

and save is a tremendous benefit to customers. These benefits include:

•Ability to view the IML of either local or remote systems.

•Ability to obtain a single historical record of recent system events and errors for

post-diagnosis review.

•Ability to view detailed system event information in a readable format.

•Ability to save an IML as a binary file so that users can view the saved IML file at a

later date or possibly even at a different location.

•Ability to filter or sort IML entries so a user can find specific information quickly.

WHITE PAPER (cont.)

ECG024/0498

•Ability to save the IML to a comma-separated file for viewing at a later date using a

third-party application, such as a spreadsheet program.

•Ability to print out a hard copy of the IML.

SOFTWARE AND HARDWARE REQUIREMENTS

Using the Compaq IML Viewer is relatively straightforward once a user understands the

basic features of the utility. Understanding the location of where the software needs to

reside and the hardware needed to use this utility is the key to successfully implementing

and utilizing this utility throughout a network.

Software Requirements

This utility is based upon client/server architecture. This type of network architecture

dedicates servers to act as service providers to clients and clients to perform the work.

Servers can be dedicated to providing one or more network services such as file storage,

shared printing, communications, email service, etc.

Since the Compaq IML Viewer is based on this type of architecture, it can run on any

server and connect to any other server on the network running the Compaq Remote

Monitor Service. The local machine is no exception. To view the IML on the local

machine, it must be running the Compaq Remote Monitor Service. The following is a

quick reference of the software required to run the utility:

On the machine running the utility:

Install the Compaq IML Viewer from the Compaq Support Software Diskette

(SSD) for Microsoft Windows NT 4.0, Version 2.04A or later.

On the machine the utility will connect to:

Install the Compaq Remote Monitor Service from the Compaq SSD 2.04A

or later.

Note: The Compaq IML Viewer and Remote Monitor Service are only supported under

Windows NT 4.0.

Hardware Supported

Table 2 lists the Compaq ProLiant Family of Servers that currently support an Integrated

Management Log:

Table 2:

IML Servers

ProLiant 1200 ProLiant 5500

ProLiant 1600 ProLiant 6000

ProLiant 2500 ProLiant 6500

ProLiant 3000 ProLiant 7000

WHITE PAPER (cont.)

ECG024/0498

INSTALLING THE UTILITY

The Compaq IML Viewer requires the installation of the Compaq Remote Monitor Service

on any system that will be used to view the IML. To install this service as well as the

Compaq IML Viewer, use

Custom

Express Setup

in the Compaq SSD for Microsoft

Windows NT 4.0, Version 2.04A or later.

Note: For information on where to install the Compaq Remote Monitor Service and the Compaq IML

Viewer, refer to the “Software Requirements” section documented earlier in this white paper.

Using Custom Setup

To install the Compaq IML Viewer using Custom Setup, perform the following steps:

1. Start Windows NT and login to an account with administrative privileges.

2. Insert the Compaq SSD for Microsoft Windows NT 4.0, Version 2.04 Revision A or

later into the diskette drive.

3. Start the Compaq Support Software Setup program.

4. Select

Compaq Integrated Management Log Viewer

and then select the

Install

button.

5. Choose the option to restart the computer now and remove the diskette upon exiting

the Setup program.

Using Express Setup

To install the Compaq IML Viewer using Express Setup, perform the following steps:

1. Start Windows NT and login to an account with administrative privileges.

2. Insert the Compaq SSD for Microsoft Windows NT 4.0, Version 2.04 Revision A into

the diskette drive.

3. Start the Compaq Support Software Setup program and select the

Express

button.

Note: Express setup displays a list of components that are available for installation that are either not

current or have never been installed on the system.

4. Select the checkbox to install the

Compaq Integrated Management Log Viewer

, then

select the

Install

button.

5. Choose the option to restart the computer now and remove the diskette upon exiting

the Setup program.

Once the user has completed the above steps, the Compaq IML Viewer icon is loaded in

the Windows NT Control Panel and is ready for use. The utility is also added to the

Windows NT Start Menu in the following location:

Start\Programs\Compaq System Tools\Compaq Integrated Management Log Viewer

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ECG024/0498

The topics that follow outline how to use the Compaq IML Viewer.

USING THE UTILITY

At startup, the utility automatically attempts to connect to the local machine. If the local

machine is not running the Compaq Remote Monitor Service or does not support the

IML, the utility displays the appropriate error message.

Note: To install the Remote Monitor Service, use the Compaq SSD for Microsoft Windows NT 4.0,

Version 2.04A or later.

To view the IML on a local machine using the Compaq IML Viewer, complete the

following steps:

1. Start Windows NT and login to your account.

Note: Login with administrative privileges if you want to be able to mark events as repaired or clear

the IML.

2. Start the Compaq IML Viewer by double-clicking on the icon in the Windows NT

Control Panel or use the Windows NT Start Menu and select:

Start\Programs\Compaq System Tools\Compaq Integrated Management Log Viewer

UNDERSTANDING UTILITY FEATURES

The different features available in the first release of the Compaq IML Viewer are

discussed within this section of the document. Table 3 briefly describes these features.

The sections that follow explain each feature in detail, provide examples and list

procedures stating how to use the feature effectively.

Table 3:

Compaq Integrated Management Log Viewer

Features

Feature Description

Marking IML Entries as Repaired Allows users to mark IML entries as repaired. After the user has physically

repaired or replaced the failed component, change the status to “Repaired”

thus lowering the severity of the event.

Sorting the IML Allows users to sort on categories such as Description, Class, Severity,

Count, Update and Initial Time. The utility initially sorts the events by Initial

Time, displayingthe most recent entries first.

Filteringthe IML Allows users to specify which entries are displayed in the viewer. This is a

compound filter, allowing viewers to filter entries on more than one category.

Exportingthe IML Allows users to save the IML to a comma-separated file for viewing at a later

date using a third-party application.

Tip: The Compaq IML Viewer

is continuously being updated;

therefore, if an IML entry is

labeled as an Unknown Event,

update the Compaq IML Viewer

by installing the latest

Compaq SSD for Microsoft

Windows NT 4.0.

WHITE PAPER (cont.)

ECG024/0498

Table 3: (cont.)

Compaq Integrated Management Log Viewer

Features

Feature Description

Saving the IML Allows users to save the IML as a file for viewing at a later date.

Clearing the IML Allows users to remove all entries from theNVRAM on thesystem, thus

permanently clearing the IML.

Printingthe IML Allows users to print out the IML entries currently being viewed. The utility

prints only the IML entries displayed on the screen; therefore, to print the

entire IML file, clear any filter settings before printing.

Acknowledging Pending Alerts Allows users to recognize the pending alerts flashing on the system’s IMD

when a new event is logged to the IML.

Using Command-Line Parameters Allows users to use the features of the utility from a console.

Marking IML Entries as Repaired

System administrators can use the Compaq IML Viewer to mark IML entries as

"Repaired" after physically repairing or replacing the failed component. For example, as

shown in Figure 2, the IML could contain the event "Network Adapter Link Down" with a

severity level of "Caution." After verifying the jack, cable or adapter is working properly;

the administrator should use the utility to mark the event as "Repaired." This allows the

administrator to keep an accurate record of all events that have occurred on the server.

Figure 2: Marking “Caution” or “Critical” entries as “Repaired.”

Previously, the ability to mark a “Critical” or “Caution” IML entry as “Repaired” was only

offered through Insight Manager. Today administrators have the option of using either

Insight Manager or the Compaq IML Viewer.

Important: If an IML entry is

marked as repaired using the

Compaq IML Viewer, the alerts

on the Integrated Management

Display will continue to flash. To

clear these flashing alerts, view

the events through the IMD.

WHITE PAPER (cont.)

ECG024/0498

To mark an event as repaired, complete the following steps:

1. Start Windows NT and login to an account with administrative privileges.

Important: A user must logon with administrative privileges to use the “Marked Repaired” feature in the

Compaq IML Viewer. Otherwise, this feature is grayed out and unavailable to the user.

2. Start the Compaq IML Viewer by double-clicking on the icon in the Windows NT

Control Panel or use the Windows NT Start Menu by selecting:

Start\Programs\Compaq System Tools\Compaq Integrated Management Log Viewer

3. Highlight the event(s) once an action (to fix or replace the component) has been

taken to resolve the problem.

Note: To select more than one event, hold down the Ctrl key to select specific events or hold down the

Shift key and select a specific group of events.

4. Select

Marked repaired …

on the Log Menu.

The utility updates the severity of all selected events to “Repaired.” If the IML entry

has been marked as “Repaired” previously, the utility does not update the record;

therefore, the Update Time stamp will remain the same.

Once all selected events have been changed to the Repaired status, the utility

displays the updated entries so that all successfully updated events reflect the

severity status of “Repaired” and the “Updated Time” stamp reflects the time and

date the IML entry was updated to the “Repaired” status.

Sorting the IML

The sorting feature allows the user to sort by general event descriptions, class, severity,

count, and updated or initial time. When the user first launches the program, the utility

sorts the events by Initial Time displaying the most recent entries first.

Note: The sort feature toggles between ascending and descending order for subsequent clicks on the

column header of the same field.

The utility also maintains the sort order when you refresh the view or apply a filter. For

example, if a user selects to sort the

Initial Time

column header in descending order, the

utility displays the latest logged event descending to the earliest event logged. Next the

user applies a filter to the sorted information. The user selects the filter criteria so that

the utility displays only operating system events. Once both of these steps are complete,

the sorted and filtered results reveal only the operating system events logged; however

the sort order remains intact.

Important: If an error occurs

while marking multiple IML

entries as “Repaired,” check all

marked entries because some

might not have obtained the

“Repaired” status.

Tip: The Mark Repaired feature

is also available to the user by

highlighting the specified event,

then right-clicking on the mouse.

The utility displays a secondary

menu, where the user can choose

to mark events as repaired.

Tip: The utility prints sorted

information as it is displayed on

the screen. The utility, however,

does not save the sorted

information in that format. It

reverts back to displaying all

entries. Sorting and filtering only

affect printing, not saving or

exporting the IML entries.

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