Dialog Fixed Broadband Manuale utente

Fixed Broadband

SMART HOME & SMART OFFICE

User Manual

Fixed Broadband

SMART HOME & SMART OFFICE

Dialog oﬀers you Broadband Internet Connectivity through

World Class Wi-Max Technology.

Overview

Fixed Broadband oﬀers asymmetric Broadband Internet access through an Ethernet

interface powered by Wi-MAX technology to the end consumer. Connection to the

Internet is established via a PPPoE (Point-to-Point Protocol over Ethernet). In addition,

there are predeﬁned optional services available to cater to the customer requirements.

Subscriber Beneﬁts

• High speed Broadband Internet access

• Wi-MAX CPE provides Ethernet interface (10/100BaseT). A direct connection can

be provided to the PC Network interface card without an additional Broadband

modem/router. Using a Broadband router with a WAN Ethernet port helps con-

nect among more than one computer.

• A copper wire telephone line is not required, as this product is delivered through

wireless technology

• Oﬀers E-mail Boxes and Web Space as Inbuilt services

• SME users have the ability to run in-house mail/web server with the static IP

option.

SMART HOME

Welcome to residential Broadband and Fixed Line solutions. Smart Home oﬀers you

single or dual ﬁxed Lines with high speed Broadband Internet.

Available solutions for you,

1. Broadband Solutions

2. Broadband and Fixed Line Solutions

Smart Home entitles you with your own E-mail address and web address. We oﬀer you

CLI enabled Fixed Lines and what’s more, you have a choice between the speeds of

512Kbps or 1Mbps. The Fixed Line is enabled with all standard voice features and can

be managed manually or through the Web portal for which only you can gain access

through a password. You are your own manager with Smart Home.

Fixed Broadband

SMART HOME & SMART OFFICE

Package Details

Smart Home – Broadband Solutions

Monthly Rental Speeds up to Features

Rs. 2,000/- Downlink – 1024 kbps 4 Email boxes

Uplink – 256 kbps 25 MB Web Space

FUP 15 GB Dynamic IP

Rs. 3,000/- Downlink – 1024 kbps 4 Email boxes

Uplink – 256 kbps 25 MB Web Space

FUP 15 GB Dynamic IP

Connection fee is Rs. 5,000/-

Smart Home – Broadband and Fixed Line Solutions

Monthly Rental Speeds up to Fixed Line Broadband Features

Features

Rs. 2,500/- Downlink – 1024 kbps 1 Fixed Line 4 Email boxes

Uplink – 256 kbps 25 MB Web Space

FUP 15 GB Dynamic IP

Rs. 3,000/- Downlink – 1024 kbps 2 Fixed Lines 4 Email boxes

Uplink – 256 kbps 25 MB Web Space

FUP 15 GB Dynamic IP

Rs. 3,500/- Downlink – 1024 kbps 1 Fixed Line 4 Email boxes

Uplink – 256 kbps 25 MB Web Space

FUP 40 GB Dynamic IP

Rs. 4,000/- Downlink – 1024 kbps 2 Fixed Lines 4 Email boxes

Uplink – 256 kbps 25 MB Web Space

FUP 40 GB Dynamic IP

Connection fee is Rs. 5,000/-

* Rs.500/- worth of Free calls for usage over Rs. 1,000/-

Fixed Broadband

SMART HOME & SMART OFFICE

SMART OFFICE

The all in one solution for your business communication and it’s all about beneﬁts.

Dialog Fixed Broadband and Fixed Line boasts of hassle free, ﬂexible and a feature rich

solution bringing in immediate cost cutting advantages. Given the excellent features

and plug and play possibilities it simpliﬁes the ﬂow of information drastically and it

does this economically and eﬀiciently.

Dialog Fixed Broadband and Fixed Line is designed to link phones, Fax machines, PBX

and LAN at your oﬀice to Internet.

There are two main solutions available for you.

1. Broadband Solutions

2. Broadband and Fixed Line Solutions

Package Details

Smart Oﬀice – Broadband Solutions

Monthly Rental Speeds up to Features

Rs. 4,500/- Downlink – 2048Mbps 5 Email boxes

Uplink – 512kbps 25 MB Web Space

FUP 50 GB Dynamic IP

Rs. 8,500/- Downlink – 4096Mbps 10 Email boxes

Uplink – 1024 kbps 25 MB Web Space

FUP 80 GB Dynamic IP

Rs. 12,500/- Downlink – 4096Mbps 10 Email boxes

Uplink – 1024 kbps 25 MB Web Space

FUP 150 GB Dynamic IP

Connection Fee Rs. 5,000/-

Smart Oﬀice – Broadband and Fixed Line Solutions

Monthly Rental Speeds up to Fixed Line Broadband Features

Features

Rs.5000/- Downlink – 2048Mbps 1 Fixed Line 5 Email boxes

Uplink – 512kbps 25 MB Web Space

Rs. 5500/- 2 Fixed Lines FUP 50 GB Dynamic IP

Rs. 9000/- Downlink – 4096Mbps 1 Fixed Lines 10 Email boxes

Uplink – 1Mbps 25 MB Web Space

Rs. 9500/- 2 Fixed Lines FUP 80 GB Dynamic IP

Connection Fee Rs. 5,000/-

* Rs.500/- worth of Free calls for usage over Rs.1000/-

Fixed Broadband

SMART HOME & SMART OFFICE

BOX OFFICE (4 Fixed lines and above)

Monthly Rental Speeds up to Fixed Line Broadband Features

Features

Rs. 4,000/- Downlink – 1024 Kbps 4 Fixed Lines 4 Email boxes

Rs. 5,000/- Uplink – 256kbps 6 Fixed Lines 25 MB Web Space

Rs. 6,000/- 8 Fixed Lines FUP 15 GB Dynamic IP

Rs. 5,000/- Downlink – 1024 Kbps 4 Fixed Lines 4 Email boxes

Rs. 6,000/- Uplink – 256kbps 6 Fixed Lines 25 MB Web Space

Rs. 7,000/- 8 Fixed Lines FUP 40 GB Dynamic IP

Rs. 6,500/- Downlink – 2048Kbps 4 Fixed Lines 5 Email boxes

Rs. 7,500/- Uplink – 512 kbps 6 Fixed Lines 25 MB Web Space

Rs. 8,500/- 8 Fixed Lines FUP 50 GB Dynamic IP

Rs. 10,500/- Downlink – 4096Kbps 4 Fixed Lines 10 Email boxes

Rs. 11,500/- Uplink – 1024 kbps 6 Fixed Lines 25 MB Web Space

Rs. 12,500/- 8 Fixed Lines FUP 80 GB Dynamic IP

Connection Fee Rs. 5,000/-

* Rs.500/- worth of Free calls for usage over Rs. 1,000/-

SMART HOME AND SMART OFFICE FIXED LINE FEATURES

Oﬀers you a range of value added features to enhance your communication. Managing

your call features will enable you to maximize business potential generated through

incoming and outgoing calls. No longer do you have to miss calls and business oppor-

tunities along with it.

Available features

• Hunting

• Call Forwarding

• Call Return

• Call Waiting

• Speed Dial

• Direct Inward Dialing

• Caller Line Identiﬁcation

• Last Number re-dial

Fixed Broadband

SMART HOME & SMART OFFICE

Activation / Deactivation of Features

Call features could be easily activated/ deactivated through the following methods:

• By logging in to the WEB portal

Call features can be activated /deactivated online, by logging in to the Dialog

Web portal. It also facilitates you to control your voice requirements even while

you are away from oﬀice! You only need to get to an Internet access point and

you are in control.

• By dialing Feature Access Codes ( FAC)

Each call feature is represented by a unique dial code. (FAC) Call features can be

activated/ deactivated through your phone unit by using the relevant FAC.

Note: The features need to be activated individually on all lines.

Using the Web Portal Facility

the Fixed Broadband and Fixed Line connection.

User Name : Your phone Number ( E.g. 117110110)

Password : Default Password

You can change the initial password which was given to you. Type the current and new

password to change the password.

Activating / Deactivating features through the Web Portal

Most of the features available can be managed through the Web portal. The Feature

Access Codes (FAC) can be viewed through the Web portal as well.

Type http://myportal.dialog7.lk to access your web portal

Go to options > Utilities > Basics> Feature Access Codes

Fixed Broadband

SMART HOME & SMART OFFICE

Using Feature Access Codes (FAC)

Simply lift the handset of your phone unit and dial the FAC. Hang up after you hear the

conﬁrmation or proceed with your call.

The Feature Access Code

FAC Description

1 *72 Call forwarding Always Activation

2 *73 Call forwarding Always Deactivation

3 *89 Call forwarding Busy Activation

4 *91 Call forwarding Busy Deactivation

5 *92 Call forwarding No Answer Activtion

6 *93 Call forwarding No Answer Deactivtion

7 *69 Call Return

8 *43 Call Waiting Persistent Activation

9 *44 Call Waiting Persistent Deactivation

10 *70 Cancel Call Waiting

11 *61 No Answer Timer

12 *74 Speed Dial 8

Note : Features 7 and 10 cannot be activated or deactivated throug the web portal.

Hunting Facility (Series Completion)

The is a standard feature which will mitigate the calling party hearing a busy signal, since

the phone hunts for the next available phone in the loop until it reaches an available unit

( phone) to connect an incoming call. It is advised that this feature remains active, to

ensure that you do not miss any incoming calls.

If you wish to disable this standard feature, you will need to request for same through

Customer Service.

Dialing Numbers

Dialing Extensions – Dial your two digit extension. Press the # sign to dial your

number faster.

(Example: if you want to dial extension number 12, dial 12 followed by a # sign to call the

extension immediately. There will be a delay in the system in dialing your number if you do

not press the # sign)

To dial other Local Numbers – dial your seven digits

E.g. 7110110, 2314596

Fixed Broadband

SMART HOME & SMART OFFICE

To dial National Numbers or Mobile – dial your ten digits

E.g. 0917152901, 0777123456

To dial IDD Numbers – dial your number beginning with 00

(Example: if you need to make a call to Australia, dial 00 followed by the country code

(614) followed by local area code and the number. E.g. 006142081111111 press # sign

after the number, in order to dial the number faster)

Call Hold

This feature enables a user to press the ﬂash key/ ﬂash hook and put the existing call

on hold. Press ﬂash again to reconnect with the call on hold.

Three Way Calling

This feature enable a user to make a three-way call with two parties, by which all par-

ties can communicate with each other.

To activate a three-way call while engaged in a regular two-party call

Press the ﬂash hook / ﬂash key and dial the third party

Press the ﬂash hook again after the third party answers to from a three-way call

with the two parties

To drop the third party

Press the ﬂash hook and reconnect with the original party in a regular two-party

call

Call Transfer

• Call Transfer with three way consultation

This feature enables a user to make a three-way call with the caller and add-on

party before transferring the caller. This feature allows three-parties to be in

conversation.

• Press the ﬂash hook and dial the number of the add on party

• When the call is answered, press the ﬂash hook which forms a three-way call with

the add on party and caller

• Hang up to transfer

Fixed Broadband

SMART HOME & SMART OFFICE

• Call Transfer after third party consultation

This feature enables a user to consult with the add-on party before transferring

the caller. This is important when you want to transfer an already answered

incoming call to another party on any other phone network. The feature also

allows you to consult with the new party to the call, before you transfer the call.

• To initiate call transfer with consultation

• Press the ﬂash hook and dial the add-on party. The user can consult with the

add-on party when the call is answered.

• Hang up to transfer. The caller is now connected to the add-on party.

Call Forwarding

• Call Forwarding Always

This feature enables a user to redirect all incoming calls to another phone number. For

example, you may wish to forward your calls to your mobile phone while you are not in

oﬀice.

• Through Feature Access Codes

0 To Activate press *72

 Press the number to which calls are to be forwarded followed by #

0 To Deactivate press *73

• Through the Web Portal

By checking the Play Ring Reminder when a call is forwarded check box, user will

get a ring splash when calls are being forwarded.

Fixed Broadband

SMART HOME & SMART OFFICE

Call Forwarding Busy

This feature enables a user to redirect calls to another destination when an incoming

call encounters a busy condition.

Activate / Deactivate Call Forwarding Busy

• Through Feature Access Codes

0 To activate press *89

0 Press the number to which calls are to be forwarded followed by #

0 To deactivate press *91

• Through the Web Portal

By Checking the Play Ring Reminder when a call is forwarded check box, user will get a

ring splash when calls are being forwarded.

Note: As the hunting (series completion) is enabled and when the ﬁrst line is busy, the second

line is connected, and so on. Therefore Call Forwarding Busy will work only when the last

number in the series also encounters a busy condition.

Call Forwarding No Answer

This feature enables a user to redirect calls to another number you specify when an

incoming call is not answered within a speciﬁc number of rings.

Activate / Deactivate Call Forwarding No Answer

• Through Feature Access Codes

0 To activate press *92

0 Enter the phone number you wish to forward calls to

0 Press *61 to program the number of rings

0 Enter the number of rings

• Through the Web Portal

Call Return

This feature enables you to dial the last call you received, irrespective of whether you

answered the call or not.

0 To retrieve call Press *69

Call Waiting

Activate / Deactivate Call Waiting

0 Through Feature Access Codes

0 Through the Web Portal

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