Ecosys ECOSYS M6035cidn Manuale utente
ECOSYS M6035cidn
PRINT COPY SCAN
ECOSYS M6535cidn
PRINT COPY SCAN FAX OPERATION GUIDE
10-1
10 Troubleshooting
This chapter explains the following topics:
Regular Maintenance ....................................................................................................................................... 10-2
Cleaning ................................................................................................................................................. 10-2
Toner Container Replacement ............................................................................................................... 10-4
Waste Toner Box Replacement ............................................................................................................. 10-8
Replacing Staples ................................................................................................................................ 10-10
Troubleshooting .............................................................................................................................................. 10-11
Solving Malfunctions ............................................................................................................................. 10-11
Responding to Messages .................................................................................................................... 10-17
Adjustment/Maintenance ..................................................................................................................... 10-29
Clearing Paper Jams ........................................................................................................................... 10-35
Clearing a Staple Jam .......................................................................................................................... 10-49
10-2
Troubleshooting > Regular Maintenance
Regular Maintenance
Cleaning
Clean the machine regularly to ensure optimum printing quality.
Glass Platen
Wipe the inside of the document processor and the glass platen with a soft cloth dampened with alcohol or mild
detergent.
Slit Glass
When using the document processor, clean the slit glass surface and the reading guide with the dry cloth.
CAUTION
For safety, always unplug the power cord before cleaning the machine.
IMPORTANT
Do not use thinner or other organic solvents.
IMPORTANT
Do not use water, soap or solvents for cleaning.
NOTE
Dirt on the slit glass or the reading guide may cause black streaks to appear in the output.
10-3
Troubleshooting > Regular Maintenance
Paper Transfer Unit
The paper transfer unit should be cleaned each time the toner container and waste toner box are replaced. To maintain
optimum print quality, it is also recommended that the inside of the machine be cleaned once a month as well as when
the toner container is replaced.
Print problems such as soiling of the reverse side of printed pages may occur if the paper transfer unit becomes dirty.
Wipe away the paper dust on the registration roller and the paper ramp using the cloth.
CAUTION
Some parts are very hot inside the machine. Exercise caution as there is a risk of burn injury.
IMPORTANT
Be careful not to touch the transfer roller and transfer belt during cleaning as this
may adversely affect print quality.
Transfer Belt
Registration Roller
(Metal)
Transfer Roller
Paper Ramp
10-4
Troubleshooting > Regular Maintenance
Toner Container Replacement
When toner runs low, "Toner is low. (Replace when empty.)" appears in the touch panel. Make sure you have a new
toner container available for replacement.
When the touch panel displays "Toner is empty.", replace the toner.
Frequency of Toner Container Replacement
The life of the toner containers depends on the amount of toner required to accomplish your printing jobs. According to
ISO/IEC 19798 and EcoPrint switched off the toner container can print as follows (A4/Letter paper is assumed):
Toner Color Life of the Toner Container (Printable pages)
Black 12,000 images
Cyan 10,000 images
Magenta 10,000 images
Yellow 10,000 images
NOTE
• The toner container packed with the new printer has to fill up the system when operating the first time. Therefore
only 50% of the first toner kits can be used for printing. (For example: ECOSYS M6035cidn/ECOSYS M6535cidn
can print 6,000 Black & White images using the black starter toner container.)
• For the toner container, always use a genuine toner container. Using a toner container that is not genuine may
cause image defects and product failure.
• The memory chip in the toner container of this product stores information necessary for improving customer
convenience, operation of the recycling system for used toner containers, and planning and development of new
products. The stored information does not include information that makes it possible to identify individuals, and is
only used anonymously for the above purposes.
CAUTION
Do not attempt to incinerate parts which contain toner. Dangerous sparks may cause burns.
10-5
Troubleshooting > Regular Maintenance
Replacing the Toner Container
Installation procedures of the toner container is same for every color. The procedures here represent the yellow toner
container.
1
2
3
4
K
M
C
Y
10-6
Troubleshooting > Regular Maintenance
5
6
7
IMPORTANT
Do not touch the points shown below.
5~65~6
10-7
Troubleshooting > Regular Maintenance
8
9
NOTE
• If the Scanner Unit does not close, check that the new toner container is installed correctly (in step 7).
• Return the exhausted toner container to your dealer or service representative. The collected toner container will be
recycled or disposed in accordance with the relevant regulations.
10-8
Troubleshooting > Regular Maintenance
Waste Toner Box Replacement
When the waste toner box becomes full, immediately replace the waste toner box.
1
2
3
CAUTION
Do not attempt to incinerate parts which contain toner. Dangerous sparks may cause burns.
10-9
Troubleshooting > Regular Maintenance
4
5
NOTE
Return the exhausted waste toner box to your dealer or service representative. The collected waste toner box will be
recycled or disposed in accordance with the relevant regulations.
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