Eircom Advantage 24000 Guida utente

Eircom Advantage 24000

System Manual

Advantage 24000 System Manual

Page 2

Safety Notes

This unit should only to be opened by service personnel.



There are no serviceable parts inside the housing

Specifications are subject to change without notice.

Facilities described may or may not be supported by your network.

Advantage 24000 and Advantage are the registered trademark of Eircom.

This documentation refers to:

software version 20.044 or higher for the IP system phones and

software version 13.111 or higher for the Advantage 24000 system.

DM 966 rev 11

Advantage 24000 System Manual

Page 3

Contents

1.1. Overview of the Advantage 24000 .......................................................................5

1.2. Status LEDs...........................................................................................................7

1.3. Connectors on the basic 19” rack .......................................................................8

1.4. ISDN Primary Rate Interface card ........................................................................9

1.5. ISDN2 Four-Basic Rate Access card ...................................................................9

1.6. Eight-FXS analogue a/b phones (pots) card .......................................................9

1.7. Eight-Upn digital system phones’ card .............................................................10

1.8. Features and Dialling Codes ..............................................................................11

2.1. Sequence required for installation ....................................................................13

2.2. Rack mounted control unit.................................................................................13

2.3. Wall Mounting the Advantage 24000 .................................................................14

2.4. System Wiring.....................................................................................................14

2.5. Three step IP Set-up flow chart..........................................................................15

2.6. Program the IP address of the system into the range of the LAN ...................17

3.1. Browser based programming ............................................................................20

3.2. Enter Browser Based System Programming ....................................................20

3.3. System Programming Page................................................................................22

3.4. Manual Programming of the SIP trunk lines .....................................................23

3.5. Programming the External Lines .......................................................................27

3.6. Programming the Ringing Assignment.............................................................29

3.7. Programming the Trunk Access digits..............................................................30

3.8. Renumbering the Upn digital extensions..........................................................31

3.9. Program other features using on-line Help.......................................................31

4.1. Universal Plug and Play available on site .........................................................32

4.2. If the modem router is not at the default Gateway IP address.........................33

4.3. If the modem router does not support Universal Plug and Play......................34

5.1. Connecting IP system phones ...........................................................................35

5.2. Auto discovery of IP system phones on the LAN.............................................36

5.3. Connecting an IP system phone remotely across the public Internet ............36

5.4. Entering the system phone IP registration parameters manually ...................36

5.5. Hotdesking ..........................................................................................................37

Advantage 24000 System Manual

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6.1. Assign IP Registration names and PINs on the Master system for all Slave

extension users...............................................................................................................38

6.2. Enter the IP address of the Master at each Slave .............................................39

6.3. Register Slave extensions with the Master system..........................................40

-b

7.1. User Portal overview...........................................................................................42

7.2. Install the Communicator synchronisation program on the User PC .............42

7.3. Associate the Communicator with an Extension on the PBX..........................43

7.4. Download User Gmail or Outlook contacts to the PBX....................................44

7.5. Synchronise Contacts ........................................................................................45

7.6. Use the Communicator program to launch the User Portal.............................45

8.1. Installing software licences................................................................................47

8.2. Licence activation...............................................................................................49

Appendix I Power over Ethernet and Ethernet cable specifications .........................51

Standard Ethernet Cable ................................................................................................51

Appendix II System Tones ..........................................................................................51

Appendix III Compatibility with third party headsets and analogue phones ..............52

Appendix IV Miscellaneous timer settings ...................................................................53

Appendix V Environmental Specifications....................................................................54

Appendix VI User settings, trunk accesses, ringing assignments and CLIs........55

Appendix VII Common Address Book Table.................................................................61

Appendix VIII IP Addresses and RAS Tables ................................................................62

Appendix IX Call Logging outputs and formats............................................................64

Diagnostic Logging.........................................................................................................69

Appendix X Example: how to configure port forwarding on the Netopia modem

router Cayman 3346........................................................................................................71

Appendix XI Usage of the one hundred and twenty available communication end

points 87

Advantage 24000 System Manual

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1.1. Overview of the Advantage 24000

The Advantage 24000 is a next generation IP voice switch for small and medium business

applications. The full IP internal architecture of the system allows seamless connection to VoIP

networks using IP system phones and traditional analogue phones. The Advantage 24000,

depending on its configuration, may also connect to the ISDN public network making it the ideal

migration platform to the next generation network for the small business.

Users make or receive external calls via the ISDN network or via a SIP server in the public

network, using a simple analogue phone or an Advantage IP Executive phone or an Advantage

IP Professional phone or a two-wire digital system phone.

In its basic configuration, the Advantage 24000 rack is equipped for 8 analogue extensions,

8 IP system phones and 16 voice mail boxes. The control unit is a 19” rack with three slots for

plug-in modules. The system capacity can be increased by software licenses and by adding

eight-port analogue modules, eight-port digital extension modules, four-port BRA modules or

single port PRI modules.

The Advantage Executive is an advanced multi function system phone with 16 programmable

keys, 6 fixed keys, full handsfree and a blue backlit 4-line display. The Advantage Executive is

available in both IP and digital technologies, both having similar user interfaces.

Advantage 24000 System Manual

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The Advantage IP Professional is an IP multi function system phone with 6 flexible keys, full

handsfree and a blue backlit 4-line display.

The Advantage Standard is a digital system phone with a single-line backlit display. It has 6

fixed keys and a loudspeaker.

The Advantage Soft is PC or iPhone based version of the Advantage Executive, with full system

phone functionality, over the LAN or WAN.

Up to two hundred and eight IP system phones may be connected locally to the Advantage

24000 system or remotely over broadband Internet. Remote IP system phones have full system

functionality. The IP system phones have a two-port Ethernet hub, which allows a single cable

to the desktop for the phone and the PC.

Advantage 24000 System Manual

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The Advantage 24000 has a full range of pbx features including voicemail, automated

attendant, least cost routing, speed dials, address books and call lists. Features such as Auto-

Attendant, Call Record, Conference bridge meeting room, softphone registration and networking

of multiple systems on different sites require a license. Licenses can also be installed to

expand the number of users on the system, the number of trunks or the number of voicemail

boxes.

1.2. Status LEDs

There are eight LEDs on the fixed section of the front panel.

The functions of these LEDs follow.

Status

OFF

Flashing

System starting

Power off

Power On.

Normal operation.

LAN link present No LAN link present LAN activity

SIP server

connection OK

SIP server connection

NOT OK

One or more SIP accounts

NOT OK

Fault Condition.

Contact technical

support

No Fault detected N/A

Card 1 Installed Card 1 not installed N/A

Card 2 Installed Card 2 not installed N/A

Card 3 Installed Card 3 not installed N/A

Expansion rack

with at least one

extn registered at

the Master

Expansion rack, but no

extension registered at the

Master

Advantage 24000 System Manual

Page 8

1.3. Connectors on the basic 19” rack

The basic 19” rack accommodates up to 240 IP users; default IP extension numbers 101 to 308,

and 8 FXS analogue a/b interfaces; default a/b extension numbers 333 to 340. Up to 60 SIP

trunks may be provisioned.

The Fixed module is on the left of the front panel. It contains eight RJ45 sockets, numbered 1 –

8, for FXS analogue ports in a 2 * 4 configuration. To the right of the FXS sockets there are two

door open relay RJ45 sockets, labelled R1 and R2, in a 2 * 1 configuration. To the right of the

module are two Ethernet ports: one for connecting to the LAN and a second spare, or auxiliary,

socket, labelled AUX. Eight status LEDs are at the left of this module.

Three hardware expansion slots are located to the right of the Fixed module.

Any of the following plug-in cards may be inserted in the three universal plug-in slots.

Advantage 24000 System Manual

Page 9

1.4. ISDN Primary Rate Interface card

A Primary Rate Access card in the left of the 3 plug-in slots is assigned the trunk line number

PR1, in the centre PR5 and on the right PR9. Licensed SIP trunks are assigned the numbers

immediately above those assigned to ISDN trunks.

ISDN PRI card (max 2 cards), each with 1 PRI

1.5. ISDN2 Four-Basic Rate Access card

A BRA card in the left of the 3 plug-in slots is assigned the trunk line number T1 to T4, in the

centre T5 to T8 and on the right T9 to T12. Licensed SIP trunks are assigned the numbers

immediately above those assigned to ISDN trunks.

ISDN BRA card, with 4 x T0

1.6. Eight-FXS analogue a/b phones (pots) card

An 8 FXS analogue a/b card in the left of the 3 plug-in slots is assigned the extension numbers

101 to 108, in the centre 109 to 116 and on the right 117 to 124.

FXS Analogue POTs extensions’ card,with 8 a/b

Advantage 24000 System Manual

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1.7. Eight-Upn digital system phones’ card

An 8 Upn digital system phone card in the left of the 3 plug-in slots is, by default, assigned the

extension numbers 101 to 108, in the centre 109 to 116 and on the right 117 to 124. This

numbering plan can be altered in Browser programming, as described later.

Upn Digital system phones card, with 8 extensions

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