Epson EPI-4000 Dimensioni

EPSON AMERICA, INC. Product Support Bulletin

Subject: Laser & Non-Impact Printer Error Codes

Date: 4/3/91 PSB No: P-0077

Page (s): 1 of 7 Originator: JV

Epson printers issue beep tones and/or displays error codes when certain error

conditions exist. Those beeps or codes can assist you in locating and repairing

customer's printers. The following error codes are listed by product name.

EPI-4000 Display Codes

PE Paper End (out) detected

Co Cover open

IL Ink low

IE Ink End (out)

Pi Paper jam

El (blinking) Heater error (broken heater wire)

E2 (blinking) Contact error (heater fan or thermistor contact)

E4 (blinking) C034 DVR board error

E6 - YY (blinking) C034 Main board software Error I

(YY will be a number from 60(H) to 7D(H))

E7 - YY (blinking) C034 Main board software Error

(YY will be a number from 02(H) to XB(H))

E8 - YY (blinking) Board contact error, C034 Main board hardware

(YY will be one of the following numbers: 80, 81,

84, 85, 86, 87, 8A, 8C)

E9 (blinking) C034 Main board hardware error

E0 (blinking) Abnormal voltage

bF Buffer overflow for fonts

EPI-4000 cont.

bo Buffer overflow for graphics

CE Card error

PS Paper size error

Lr Release lever error

LE Envelope lever error

dP Data processing

FF Depress the Form Feed button

------------------------------------------------------------------------------

EPL-6000/ActionLaser/ActionLaser+ LCD Codes

CHANGE DRUM The drum needs to be changed. The drum cartridge may

not be installed, the cartridge may not be installed

properly or the cartridge may be defective.

COVER OPEN Printer cover is open

CPU ERROR Printer's CPU has made a calculation error

ERROR 10 Program ROM error

ERROR 11 Font cartridge or identity cartridge checksum error

ERROR 12 RAM error

ERROR 20 Memory overflow

ERROR 21 Print overrun error

ERROR 22 Receive buffer overflow

ERROR 30 Memory error

ERROR 31 Scanner error

ERROR 32 Heater (Heat Roller Unit) error



EPL-6000 cont.

ERROR 33 Thermistor error

ERROR 40 Parity / Framing error

FONT CARD ERROR Font cartridge is bad (or is not inserted) correctly

INSERTION ERROR Paper is not inserted correctly or has jammed at the paper

tray

PAPER EMPTY No paper in the paper cassette

Paper cassette is not installed properly

Paper cassette lid is open

Paper sensor is bad

PAPERJAM Paper is jammed inside the printer

PAPER SIZE ERROR Paper setting does not match the size of the paper in the

paper cassette

PS CHANGE Paper size requested by the host conflicts with the

SelecType setting

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EPL-7000 LCD Codes

NOTE: In some cases, the red CONTINUE light flashes when an error is detected.

This requires you to correct the problem and then press the CONTINUE

button to clear the error. However, if the AUTO CONT option in SelecType

is set to ON, some errors may clear automatically even though the problem

remains.

Status messages are preceded by [S], warning messages are preceded by

[W], and error messages are preceded by [E]. In some cases the message

you see on your display also shows the printer mode.

[E] ADD MEMORY FOR CH-X

The printer has insufficient memory available in the channel displayed.

[E] CARD MEMORY OVERFLOW

This message indicates that the combined memory requirement of the cards in

slots A and B exceeds 4 Mbytes.

EPL-7000 cont.

[S] COPY END X/X

Multiple-copy printing is cancelled (you pressed the COPY END button when

the printer was off line).

[E] COVER OPEN

The printer cover is open or the imaging cartridge is not installed.

[S] DATA

The printer has received data but is not yet printing, or the printer has

received data and is off line.

[E] FEED JAM

Paper is not feeding into the printer from the specified cassette or has

jammed on its way into the printer.

[S] GRAPHIC DRAWING

Graphics are being created.

[E] ILLEGAL CARD

A card or cartridge in a particular slot cannot be read.

[S] INITIALIZE

The printer is being initialized (reset) to the factory settings.

[E] INSUFF. MEMORY

The printer has insufficient memory available for the task you have given

it. This error can also be cleared by turning the printer off and back on

again. However, it may be necessary to simplify the page you are trying to

print or add more memory to the printer.

[E] PAGE BUFFER FULL

Text or graphics data has filled the printer's buffer and an incomplete page

is ejected.

[S] PAPER FEEDING

The printer is feeding paper.

[E] PAPER JAM

Paper is not being fed into the printer or paper is jammed inside the paper

path.

[E] PAPER OUT

There is no paper in the standard paper cassette and the optional

lower paper cassette (if installed). Or, the paper set lever is in the

manual position and you are not feeding pages correctly.

[E] PAPER OUT SET AUTO XXX

There is no paper in any of the paper cassettes. The right column of the

display prompts you to load the correct paper size into the paper cassette.

[E] PAPER OUT SET OPT XXX

There is no paper in the optional lower paper cassette. The right column of

the display prompts you to load the correct paper size into the paper tray

of the lower paper cassette.

[E] PAPER OUT SET STD XXX

There is no paper in the standard paper cassette. The right column of the

display prompts you to load the correct paper size into the standard paper

cassette.

[E] PAPER SIZE ERROR

The paper size you selected with SelecType (or the default size if you

have not selected a size) does not match the paper loaded in the selected

paper cassette.

[S] PRINTING

The printer has received data and is printing.

[S] PRINT STOP X/X

The printer stops printing during a multi-copy print operation.

[S] RAM Check X.X MB

The printer is checking RAM (X.X = capacity).

[S] READY

The printer is ready to print.

[E] REINSERT CARD

If this message appears on the display, you may have removed a font

card or cartridge while the FEED light was still lit or while the printer

was on line.

EPL-7000 cont.

[E] REMOVE CARD

You may have inserted a font card or cartridge while the printer was on line

or while the FEED light was on. Data still remains in the printer's buffer.

[E] RESELECT TRAY

The optional lower paper cassette is not installed and the INPUT option is

set to OPT or AUTO.

[S] RESET

The printer is being reset to the previous settings in the macro specified

with LOAD MACRO option in SelecType Level 1.

[S] ROM Check

The printer is checking ROM.

[E] SAVE MEMORY OVERFLOW

If this message appears when you are trying to save a macro with the SAVE

MACRO option in SelecType Level 1, the printer does not have enough

memory to save any additional macros

[E] SERVICE REQ. Cxxx

A controller error has been detected.

[E] SERVICE REQ. EOOXX

A print engine error has been detected.

XX = 03 Fusing Unit (low temp)

04 Main Drive Motor

05 Ozone Fan motor

06 Polygon Mirror Drive

09 HSync Signal

[E] SET FULL PRINT

This message may appear when you are trying to print graphics or a mix of

text and graphics.

[S] STANDBY MODE

When both CH P and CH S remain off for about thirty minutes, the printer

enters standby mode and this message appears.

[E] STARTUP ERROR

If this message appears when you turn on the printer, the power may have

been turned off while the printer was performing a save or reset operation.

EPL-7000 cont.

[W] TONER LOW

The printer is almost out of toner. When this message first appears on the

LCD display, you can print up to 25 more pages.

[E] TONER OUT

The imaging cartridge must be replaced.

[E] TRAY SET AUTO XXX

The paper size setting does not match the paper loaded in the specified

paper cassette. The right column is the expected paper size and the

currently selected cassette.

[E] TRAY SET OPT XXX

The paper size setting does not match the paper loaded in the optional lower

paper cassette. The right column is the expected paper size.

[E] TRAY SET STD XXX

The paper size setting does not match the paper loaded in the standard paper

cassette. The right column is the expected paper size.

[S] WAIT

Printer is being reset after a START UP ERROR.

[S] WARMING UP

Printer is warming up.

------------------------------------------------------------------------------

EPL-7500

[E] COVER OPEN

Cover is open or the imaging cartridge is not installed.

[E] MANUAL FEED

Manual feed method is selected.

[S] OFF LINE

Printer is Off Line

[E] OUT OF PAPER

No paper cassette is installed, the paper cassette is empty, or the paper

set lever is in the manual position.

EPL-7500 cont.

[E] PAPER ENTRY JAM

Paper is not feeding from the specified paper cassette or has jammed on its

way into the printer.

[E] PAPER EXIT JAM

Paper is jammed inside the paper path.

[S] PRINTING

The printer has received data and is printing.

[S] PRINTING TEST

The printer is printing the test page.

[S] PROCESSING

The printer is processing data.

[S] QUIT THE JOB

The On-Line button has been pressed while a print job was in progress. The

job can be flushed by pressing the Reset button, or a reset can be cancelled

by pressing any other button.

[S] QUITTING THE JOB

The printer is flushing a job from the buffer.

[S] READY

The printer is ready to receive data.

[S] RESETTING

This message appears initially when the printer is turned on, and

momentarily between print jobs.

[E] TONER LOW

The imaging cartridge must be replaced.

[S] WAIT FOR READY

The On-Line button was pressed while a print job was in progress. The

printer continues printing until the current job is completed, then it goes

Off-line.

[S] WAITING

The printer is in the process of executing a job and has run out of data and

is waiting for the channel to provide more data.

EPL-7000 cont.

[S] WARMING UP

The printer is warming up.

Note: If any of the following messages appear, turn the printer off for at

least five seconds, then turn it back on. If the same message is

displayed, repair is required.

SCAN MOTOR ERROR

HSYNC ERROR

HEATER LAMP ERROR

MAIN MOTOR ERROR

FAN MOTOR ERROR

------------------------------------------------------------------------------

ES300C Display Codes

E-C Command error. An unidentified command or parameter was detected.

E-1 Interface error

a. Incorrect communication parameter received.

b. Broken connector or wire.

c. Host failed to respond within 30 seconds.

d. Host is not accepting data. (DSR=Low)

E-F Fatal error

a. A lamp is broken.

b. Power is applied before the transportation screws were removed.

c. System failure

------------------------------------------------------------------------------

GQ-3500 Display Codes

do Cover Open error

EO - 00 Engine driver CPU error.

EO - 01 Option tray CPU error.

EO - 02 Option tray motor error.

EO - 03 Optical unit error.

EO - 05 Main motor error.

EO - 06 Fusing unit error.

E1 - 80 Exception error.

E1 - 81 Trap error.

E1 - 82 Bus error.

E1 - 83 Address error.

E1 - 84 Illegal Instruction.

E1 - 89 NMI error.

E1 - 91 Reverse vector interrupt error.

E1 - 92 User vector interrupt error.

E1 - Al System RAM error.

E1 - A2 External RAM error.

E1 - A3 CG ROM error.

J0 Paper feed error.

J1 Paper feed jam.

J2 Paper exit jam.

Po Paper empty, paper tray is not installed or paper is not

installed properly.

PU Paper size error.

To Toner empty.

U1 Replace the collector unit and lens shield.

U2 Replace the drum cartridge and lens shield.

EPSON

EPSON AMERICA, INC.

INFORMATION

Product Support Bulletin

Subject:

EPI-4000 Paper Selection List

Date: 2/6/91

PSB No: P-0073

Page(s): 1 of 2Originator: JV

To obtain the optimum print quality from the EPI-4000 printer it is necessary to use

paper designed for ink-jet printers. This document lists paper types tested by Epson

for use with the EPI-4000 printer.

The ratings for paper quality and drying time are:

A = Excellent

B = Good

C = Fair

Paper weights listed with a slash such as 50/20 indicate 50 lb offset paper and 20 lb

is the equivalent weight if it were bond paper. The standard paper sizes are listed,

but paper suppliers are willing to cut to 11” x 17" from larger stock. There is usually

a minimum quantity requirement, however.

See the list on page 2

EPSON

AMERICA,

INC.

INFORMATION

Product Support Bulletin

Subject:

EPI-4000 -

Answers to Common Questions

Date: 8/8/90

Page(s): 1 of 4PSB No: P-0068

Originator: REW

This bulletin answers some commonly asked questions regarding the

EPI-4000 printer. The questions and answers are listed below.

Q. What printer does the EPI-4000 emulate?

A. The EPI-4000 has 3 built - in emulations that may be selected using the

SelecType feature:

1. HP LaserJet II Series II

2. Epson LQ-2500

3. Epson FX-850/1050

Q. How do I run a self-test on the EPI-4000?

A. The built - in self- test on the EPI - 4000 is accessed through the SelecType

feature.

Follow the steps below to perform the self- test printing operation.

1. Press the ON - LINE button to enter the OFF - LINE condition.

2. Open the printer cover.

3. Press the SelecType button to enter the SelecType mode.

4. Press the MENU button until “8” appears on the left indicator.

5. Press the < or > button to select the desired test printing. The right

indicator displays “0” to print the status sheet and “1” to print one page of

self - test text.

6. Press the SET button, “Co” will be displayed.

7. Close the printer cover to start printing. The control panel displays “SP”

during self - test printing.

8. When the self - test printing is finished, the printer returns OFF - LINE.

Q. What Font Cards can I use with the EPI-4000?

A. Epson has 5 font cards available for the EPI -4000. The font cards are

Epson IC card #5410 -

#5414. Downloadable fonts are accepted as well,

to provide font flexibility. A detailed list of the individual fonts available on

each font card is listed on the following page.

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