Essence We.R Manuale utente

Part of the Essence Group

Version 2.5

October 2012

Home&Family Management Solution

User Manual

This document is the protected intellectual property of the Essence We.R,

Home&Family Management Solution International Ltd. Any copying, reprinting,

reuse, reproduction ,adaptation distribution or translation without the prior written

permission of Essence We.R, Home&Family Management Solution Ltd is

prohibited.

The information included in this document is subject to change without notice.

For more information, please contact:

We.R, Home&Family Management Solution

12 Sderot Abba Eban Street

Ackerstein Towers Bldg. D, Flr. 6

Herzliya Pituach

46120 Israel

www.essence-grp.com

We.R System

Table of Contents

Welcome..................................................................................................... 5

1Control Panel Hardware Setup............................................................. 7

2We.R System Registration and Remote Access .................................... 8

2.1 Registration –Web Only..............................................................................8

3Acquire a We.R Mobile Application - Web .......................................... 12

3.1 Mobile Smartphone................................................................................... 12

3.1.1 Access the We.R System Remotely ................................................. 12

4Manage the We.R System .................................................................. 13

4.1 Manage Users - Web ................................................................................. 13

4.1.1 Viewing System User Information - Web.......................................... 13

4.1.2 Adding a New User to the System - Web ......................................... 13

4.1.3 Removing a User from the System - Web ........................................ 14

4.1.4 Editing a User’s Details - Web ........................................................ 14

4.1.5 Settings (Master Users Only) - Web ................................................ 14

4.2 Manage Devices –Web ............................................................................. 14

4.2.1 Viewing Information about Devices in the System............................. 15

4.2.2 Adding a New Device .................................................................... 15

4.2.3 Adding a New Key Fob Device ........................................................ 15

4.2.3.1 Wizard Dialogs for Adding a Device ................................... 16

4.2.4 Removing an Existing Device ......................................................... 18

4.2.5 Editing the Details of an Existing Device .......................................... 18

4.2.6 Device Status............................................................................... 18

5Key Fobs Functionality....................................................................... 19

5.1 Buttons and Indicators .............................................................................. 19

5.2 Manage Histories - Web ............................................................................ 20

5.2.1 Viewing Device Histories - Web ...................................................... 20

5.3 Manage Histories –Mobile ......................................................................... 21

5.3.1 Viewing Device Histories - Mobile.................................................... 21

5.4 History Filter............................................................................................ 21

6Management through the Dashboard - Web ...................................... 22

6.1 Dashboard - Web ..................................................................................... 22

6.1.1 Viewing the We.R System Web Dashboard....................................... 22

7The Alarm Management (Web/Mobile).............................................. 23

7.1 Arm ........................................................................................................ 23

7.2 Force Arm ............................................................................................... 23

We.R System

7.3 Disarm.................................................................................................... 23

7.4 Handling an Alarm.................................................................................... 24

8Look-in Video .................................................................................... 24

8.1 Look-in Video - Web ................................................................................. 24

8.2 Look-in Video - Mobile .............................................................................. 25

9Hardware Mounting ........................................................................... 25

9.1 Mounting/Dismounting a Indoor Photo Detector (IPD) ................................... 25

9.2 Mounting/Dismounting a Motion Detector (PIR) ............................................ 26

9.3 PIR and IPD Operational Modes .................................................................. 26

9.4 Mounting/Dismounting a Window or Door Sensor ......................................... 26

9.4.1 To Mount the Sensors ................................................................... 27

9.5 Mounting/Dismounting an Indoor Siren ....................................................... 27

Appendix A Power Up Devices (Peripherals) ...................................... 29

Appendix B Troubleshooting............................................................... 32

Appendix C Technical Specifications................................................... 33

Appendix D Frequent Asked Questions ............................................... 39

D.1 Control Panel ........................................................................................... 39

D.2 Magnet Detector (MGL) ............................................................................. 42

D.3 Indoor Photo Detector (IPD) / Motion Detector (PIR) .................................... 44

D.4 Siren (ISN).............................................................................................. 45

D.5 Key Fob .................................................................................................. 46

D.6 Web / Smartphone Application ................................................................... 47

D.6.1 Web application............................................................................ 47

D.6.2 Smartphone application (iPhone / Android) ...................................... 49

D.7 Best Practice............................................................................................ 50

D.7.1 Icons .......................................................................................... 50

D.7.2 Web application browser visibility ................................................... 51

Appendix E Port Checking .................................................................. 52

Appendix F Enable the Telnet Program in Windows 7 ........................ 54

Appendix G Owner Recorded Information .......................................... 55

For More Information ........................................................................................ 55

Welcome

We.R System

Welcome

This manual is designed to assist you in installing and using your We.R® system,

Essence, Home&Family Management Solution.

After reading this user-friendly manual, you will be able to use a web browser,

mobile phone or key fob to monitor and secure your premises with state-of-the

art motion detection, image capture and window/door sensors.

Best Practices

Do not insert batteries into devices until instructed to do so. Inserting

batteries into devices in the proper order ensures that the different elements

of the system are recognized by the system in the correct sequence.

In order to ensure proper installation and operation, place the Control Panel at

least 1 meter away from the other We.R system components. There are two

types of components; the Control Panel and the peripheral devices (devices

that are alarm triggers). Throughout this book, peripherals may be referred to

as devices.

Keep the system components away from wet, hot & humid environments.

Temperature ranges:

Devices with Alkaline battery

Storage Ambient Temperature range: -20°C - 50°C

Operating Ambient Temperature range: 0°C - 50°C

Devices with Lithium battery

Storage Ambient Temperature range: -20°C - 60°C

Operating Ambient Temperature range: -5°C - 50°C

What’s in the Box?

The We.R system contains the following:

Product

Description

Control Panel

Manages your We.R system network consisting of

detection devices and siren. The Control Panel is also

the source of all notifications and data streaming.

Motion Detector (PIR)

A battery-operated passive infrared smart detector.

Indoor Photo Detector (IPD)

A battery-operated motion detector/camera. Images are

transferred to the server where they may be accessed

via PC or Smartphone.

Welcome

We.R System

Product

Description

Key Fob

A battery-operated arming / disarming tool.

Additionally, provides system status notification.

Indoor Siren

A battery-operated siren that emits a loud sound to

deter intruders and alert others.

Window / Door Sensors

A battery-operated magnetic sensor placed on a door or

window.

Electrical cord with USB connector

Control Panel power cord.

Square Battery Pack (M8000BAT)

Control Panel backup power source.

Additional devices may be purchased from your local distributor as needed.

Prerequisites

Before starting the We.R system installation and setup, have the following readily

available.

PC with web access and an up-to-date browser (Microsoft® Internet

Explorer™7 or higher, Firefox 4™or higher).

(Optional) Smartphone for narrow, remote system management.

Batteries: 10 AA Alkaline batteries. If you have purchased additional

peripheral devices, additional batteries will be required.

Small screwdriver

Control Panel Hardware Setup

We.R System

1Control Panel Hardware Setup

Prepare your system for activation, The Control Panel must be activated and your

system registered with the responsible party. To setup and activate the Control

Panel, do the following:

1. Open the back cover of the Control Panel and find the barcode. The serial

number of your We.R system is the last 8- alpha-numeric characters in the

barcode. Record the serial number in Appendix G. The serial number will

be required later in the system installation process.

2. (Optional) Insert the SIM card, face down, as illustrated below. Refer to

the graphic representation, next to the designated SIM location, for further

assistance.

Figure 1: SIM Card Placement

3. If the Control Panel will be using an Ethernet connection, plug the network

cable in to the network socket on the back of the Control Panel, and then

into a network socket on a wall.

If there is no internet connection available (via the Ethernet cable), the

SIM card will be used as the primary connection between your system and

an external environment.

Figure 2 Ethernet Connection

4. Plug the power cable into the mini-USB port on the Control Panel and into

an electric socket on a wall. The LED on the front of the Control Panel

glows orange.

5. Insert the square battery, label up, into the back of the Control Panel. The

battery lies on top of the SIM card. Verify that the battery contacts are

touching.

6. Put the back cover of the Control Panel back, and place the Control Panel

on a flat surface and wait for the LED in front to turn from orange to green

before moving on to section 2 We.R System Registration.

The green LED indicates that the Control Panel is activated. It can take

approximately 5 minutes for the LED to turn green. If the LED does not

turn green after 5 minutes, see Appendix A: Power Up Devices

(Peripherals).

We.R System Registration and Remote Access

We.R System

2We.R System Registration and Remote

Access

2.1 Registration –Web Only

Registration is a onetime operation. Besides identifying your We.R system to the

server via the cloud, it also allows you to define your method of mobile

communications.

For subsequent sessions (accessing the We.R system management software) just

enter your login information (email address and password) and click Login.

1. From a web browser go to the We.R web application (as specified by your

service provider):

The Welcome screen is displayed, see Figure 3.

Figure 3: We.R System Welcome Screen

2. If prompted, install the Microsoft® Silverlight™ web application framework

from:

http://silverlight.net.

3. Without entering any information in the Email and Password fields, click

We.R System Registration and Remote Access

We.R System

Figure 4: We.R Welcome Screen with Roll down Menu

4. Click on the relevant roll down menu as follows:

(Required) Click Go to first time registration page. The Serial

Number Registration screen is displayed, see Figure 5.

Enter the 8-digit serial number recorded earlier, see Appendix G .

Figure 5: Serial Number Registration Screen and Follow-up Screen

Click Next. Enter your personal details:

Email: Where system notifications are sent. This address is also used

for subsequent session logins, see Figure 3.

Password: Required information for subsequent session logins. The

password must have a minimum of 6 characters. The password must

We.R System Registration and Remote Access

We.R System

be confirmed in the following field. Without the password, you will not

be able to access the We.R web application.

Name: The name that will identify you on the screen.

Mobile #: (including country and area codes) where system

notifications are sent.

User code: The We.R application installed on a Smartphone requires

a four number user code.

If the Control Panel LED continuously flashes green or orange, it

because your SIM card APN has not been recognized. Contact your

mobile operator and verify the APN information. Then click APN

Settings Registration. The APN Information screen is displayed.

Alternatively, from within the application browser, click the Settings

button at the top right of thee screen.

Figure 6: Settings Command Button

Figure 7: APN Information Screen

Enter the relevant criteria you received from your mobile operator and

manually set the Control Panel protocols via SMS.

Country: The location of your mobile operator.

Operator: The name of your mobile operator.

APN: The APN address provided by the operator. If the relevant

operator does not appear in the list of mobile operators accessed from

the Operator field, ask your operator for the APN and type it in this

field. The Country and Operator fields will remain blank.

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