FARGO electronics FARGO DTC 400 Manuale utente

DTC400/DTC300/DTC300M Card Printer

User Guide (Rev. 1.1)

Part Number: XXXXXX

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) ii

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1), property of Fargo

Electronics, Incorporated

Printed in the United States of America. Exclusive permission is granted to authorized

resellers of Fargo products to reproduce and distribute this copyrighted document to

authorized Fargo customers, who have signed a “no disclosure agreement” regarding the

restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections,

updates and enhancements to this document.

Revision Control

Number

Date Document Title

Revision 1.1 1 September 2004 DTC400/DTC300/DTC300M Card Printer

User Guide (Rev. 1.1)

Revision 1.0 1 July 2004 DTC400/DTC300/DTC300M Card Printer

User Guide (Rev. 1.0)

These reference documents were thoroughly reviewed to provide Fargo with professional

and international standards, requirements, guidelines and models for our technical, training

and user documentation. At all times, the Copyright Protection Notice for each document was

adhered to within our Fargo documentation process. This reference to other documents does

not imply that Fargo is an ISO-certified company at this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard,(sub-title) Quality Management

Systems - Requirements (published by the American Society of Quality, Quality Press, P.O.

Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and

John E. West; Second Edition; published by the American Society of Quality, Quality Press,

600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,

McGraw-Hill)

Any questions regarding changes, corrections, updates, or enhancements to this document

should be forwarded to:

Fargo Electronics, Incorporated

Support Services

6533 Flying Cloud Drive

Eden Prairie, MN 55344 (USA)

(952) 941-9470

(800) 459-5636

FAX: (952) 941-7836

www.fargo.com

E-mail: sa[email protected]

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) iii

Table of Contents

Section 1: Introduction _____________________________________________________ 1-1

How to use the manual__________________________________________________ 1-1

Safety Messages (review carefully) ________________________________________ 1-2

DTC400/DTC300/DTC300M Card Printer Overview _________________________ 1-3

Reviewing the DTC400/DTC300/DTC300M Block Diagram _________________ 1-3

Reviewing the DTC400/DTC300/DTC300M Sequence of Operations___________ 1-4

Reviewing the DTC400/DTC300/DTC300M Boot up Sequence _______________ 1-7

Section 2: Specifications ____________________________________________________ 2-1

Table of Contents ______________________________________________________ 2-1

Regulatory Compliances ________________________________________________ 2-2

Agency Listings _______________________________________________________ 2-3

Technical Specifications ________________________________________________ 2-3

Visual Security Solutions (Specifications)___________________________________ 2-6

VeriMarkTM Cards - 2-D holographic foil application_______________________ 2-6

Custom HoloMarkTM Cards ___________________________________________ 2-6

Visual Security - Card Stock Part Numbers________________________________ 2-6

Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity

minimum)__________________________________________________________ 2-6

Visual Security Card Stock - Tolerances __________________________________ 2-6

VeriMarkTM - Application Specifications ________________________________ 2-7

HoloMarkTM and Custom HoloMarkTM - Application Specifications __________ 2-7

Functional Specifications ________________________________________________ 2-8

Printer Components: Front Cover _______________________________________ 2-9

Printer Components: Print Ribbons ____________________________________ 2-10

Printer Components: Resin-Only Print Ribbons ___________________________ 2-11

Printer Components: Dye-Sublimation Print Ribbons ______________________ 2-12

Printer Components: Dye-Sublimation/Resin Print Ribbons _________________ 2-13

Printer Components: Blank Cards______________________________________ 2-14

Section 3: Setup and Installation Procedures ___________________________________ 3-1

Table of Contents ______________________________________________________ 3-1

Printer Setup and Installation_____________________________________________ 3-3

Choosing A Good Location ____________________________________________ 3-3

About Moisture Condensation __________________________________________ 3-3

Unpacking and Inspection _____________________________________________ 3-4

Reviewing the Printer (front view) ______________________________________ 3-5

Reviewing the Printer (front view; Cartridge being installed)__________________ 3-5

Reviewing the LCD (top-front part of Printer) _____________________________ 3-6

Connecting the Printer power___________________________________________ 3-7

Installing the Print Ribbon Cartridge _____________________________________ 3-8

Installing Blank Cards into the Card Hopper______________________________ 3-11

Lowering the Card Output Hopper _____________________________________ 3-14

Printer Driver Installation ______________________________________________ 3-15

Installing the Printer Driver ___________________________________________ 3-15

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) iv

Printing a Test Print Image ___________________________________________ 3-27

Printer Transport _____________________________________________________ 3-29

Moving the Printer to another location __________________________________ 3-29

Section 4: General Troubleshooting __________________________________________ 4-1

Table of Contents ______________________________________________________ 4-1

Safety Messages (review carefully) ________________________________________ 4-3

Communications Errors _________________________________________________ 4-4

Resolving the Communication Errors ____________________________________ 4-4

Print Process Errors ____________________________________________________ 4-6

Resolving a Card Not Fed Error (Cards will not feed off the Hopper) ___________ 4-6

Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) ____ 4-9

Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) _________ 4-11

Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) __________ 4-13

Resolving the Mag Verify Error _______________________________________ 4-14

Resolving the No Mag Installed Error ___________________________________ 4-17

Resolving a Ribbon Sensor Error (Ribbon Miscue) ________________________ 4-19

Resolving a Ribbon Break Jam Error____________________________________ 4-21

Resolving a Ribbon Out Error _________________________________________ 4-23

Resolving a No Ribbon Installed Error __________________________________ 4-24

Resolving a Invalid Ribbon Error ______________________________________ 4-26

Resolving a Wrong Ribbon Error ______________________________________ 4-28

Resolving a Card Jam Error ___________________________________________ 4-30

Resolving a Headlift Motor or Sensor Error ______________________________ 4-32

Resolving the Cover Open Error Message________________________________ 4-34

Resolving the Blank Output issues _____________________________________ 4-35

Diagnosing Image Problems ____________________________________________ 4-38

Resolving the Pixel Failure problems ___________________________________ 4-38

Resolving the Card Surface Debris problems _____________________________ 4-39

Resolving the Incorrect Image Darkness problems _________________________ 4-40

Resolving Ribbon Wrinkle problems____________________________________ 4-42

Resolving the Excessive Resin Printing problems__________________________ 4-44

Resolving the Incomplete Resin Printing problems_________________________ 4-46

Resolving the Image Placement problems ________________________________ 4-47

Resolving the Poor Image Quality problems ______________________________ 4-50

Running the Self Test__________________________________________________ 4-51

Running the Standard Self Test Print____________________________________ 4-52

Running the Magnetic Self Test (HiCo Only) _____________________________ 4-53

Section 5: Printer Adjustments _______________________________________________ 5-1

Table of Contents ______________________________________________________ 5-1

Safety Messages (review carefully) ________________________________________ 5-4

DTC400/DTC300 Print Driver Options_____________________________________ 5-5

Reviewing DTC400, DTC300 and DTC300M Printer Drivers _________________ 5-5

Reviewing DTC400 Printer Drivers______________________________________ 5-5

Reviewing DTC300 Printer Driver ______________________________________ 5-6

Reviewing DTC300M Printer Drivers____________________________________ 5-7

Using the Card tab _____________________________________________________ 5-8

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) v

Adjusting the Card Size Option _________________________________________ 5-8

Adjusting the Orientation Option________________________________________ 5-9

Selecting the number of copies ________________________________________ 5-10

Using the Diagnostics button under the Card tab___________________________ 5-11

Using the Clean Printer Option ________________________________________ 5-12

Using the Test Print button ___________________________________________ 5-14

Using the About button ______________________________________________ 5-15

Using the Device Options tab (DTC400/DTC300) ___________________________ 5-16

Adjusting the Ribbon Type option______________________________________ 5-16

Selecting the Auto Ribbon Select option _________________________________ 5-17

Adjusting the Color Matching option ___________________________________ 5-18

Adjusting for the Resin Dither _________________________________________ 5-19

Using the Rotate Image 180 Degrees option ______________________________ 5-20

Using the Disable Printing option ______________________________________ 5-21

Using the Device Options tab (DTC300M) _________________________________ 5-22

Adjusting the Ribbon Type option______________________________________ 5-22

Selecting the Auto Ribbon Select option _________________________________ 5-23

Adjusting for the Resin Dither _________________________________________ 5-24

Using the Rotate Image 180 Degrees option ______________________________ 5-25

Using the Disable Printing option ______________________________________ 5-26

Using the Resin Heat (K) option _______________________________________ 5-27

Using the Overlay Heat (O) option _______________________________________ 5-28

Using the Image Color tab (DTC400/DTC300)______________________________ 5-29

Using the Resin Heat (K) option _______________________________________ 5-30

Using the Overlay Heat (O) option _____________________________________ 5-31

Using the Color Matching option and Default button _______________________ 5-32

Using the Calibrate tab_________________________________________________ 5-33

Using the Image Position Controls _____________________________________ 5-34

Using the Sensors button _____________________________________________ 5-36

Using the Settings button _____________________________________________ 5-37

Using the Magnetic Encoding tab ________________________________________ 5-38

Using the Magnetic Track Selection radio buttons _________________________ 5-39

Using the Magnetic Track Options radio buttons __________________________ 5-41

Using the Bit Density radio buttons_____________________________________ 5-42

Using the Character Size radio buttons __________________________________ 5-43

Reviewing the Enable MLE Support checkbox ____________________________ 5-44

Using the ASCII Offset radio buttons ___________________________________ 5-45

Using the LRC Generation radio buttons_________________________________ 5-46

Using the Character Parity radio buttons _________________________________ 5-46

Using the Shift Data Left checkbox _____________________________________ 5-47

Reviewing the ISO Track Locations ____________________________________ 5-48

Sending the Track Information ________________________________________ 5-49

Entering the Track Information ________________________________________ 5-49

Reviewing Tracks 1, 2 and 3 (in table format)_____________________________ 5-50

Reviewing the Track Data Note________________________________________ 5-50

Reviewing the ASCII Code and Character Table __________________________ 5-51

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) vi

Using the Overlay / Print Area tab________________________________________ 5-52

Using the Overlay / Print Area dropdown menu ___________________________ 5-53

Using the Overlay / Print Area_________________________________________ 5-55

Using the Defined Area Option ________________________________________ 5-57

Using Security Options (Visual Security Solutions) ________________________ 5-62

Selecting Orientation - Landscape under Card tab _________________________ 5-63

Selecting the Visual Security Solutions dropdown menu (A to D) _____________ 5-64

Selecting Orientation - Portrait under Card tab ____________________________ 5-65

Selecting the Visual Security Solutions dropdown menu (E to H) _____________ 5-66

Selecting the VeriMark radio button ____________________________________ 5-67

Selecting the HoloMark radio button____________________________________ 5-68

Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _________ 5-69

Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) _________ 5-70

Using the K Panel Resin tab_____________________________________________ 5-71

Selecting from the Print All Black With K Panel options ____________________ 5-72

Selecting the Full Card option _________________________________________ 5-73

Selecting the Defined Area(s) option ____________________________________ 5-74

Selecting the Undefined Area(s) option __________________________________ 5-75

Selecting the Defined Area(s) function __________________________________ 5-76

Selecting the Print YMC under K and Print K Only options__________________ 5-83

Using the Printer Supplies tab ___________________________________________ 5-84

Reviewing the Ribbon Information _____________________________________ 5-85

Reviewing the Ribbon Level Indicator __________________________________ 5-86

Using the Printer Calibration Utility ______________________________________ 5-87

Using the Image Darkness Option ______________________________________ 5-88

Using the Print Top of Form Option ____________________________________ 5-89

Using the Print End of Form Option ____________________________________ 5-90

Using the Print Left of Form Option ____________________________________ 5-91

Using the Magnetic Encoder Voltage Offset Option ________________________ 5-92

Using the Mag Top of Form Option ____________________________________ 5-95

Using the Ribbon Tension Option ______________________________________ 5-97

Using the LCD Contrast Option________________________________________ 5-97

Section 6: Cleaning ________________________________________________________ 6-1

Table of Contents ______________________________________________________ 6-1

Safety Messages (review carefully) ________________________________________ 6-2

Using the Required Supplies ___________________________________________ 6-3

Cleaning Procedures____________________________________________________ 6-4

Cleaning the Printhead ________________________________________________ 6-4

Cleaning the Card Feed and Cleaning Rollers ______________________________ 6-5

Cleaning the Printer's Interior __________________________________________ 6-6

Section 7: Parts Replacement ________________________________________________ 7-1

Section 8: Packing the Card Printer___________________________________________ 8-1

Table of Contents ______________________________________________________ 8-1

Section 9: Board Level Diagnostics ___________________________________________ 9-1

Table of Contents ______________________________________________________ 9-1

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) vii

Safety Messages (review carefully) ________________________________________ 9-2

Sensor and Motor ______________________________________________________ 9-3

Reviewing the Sensor Location and Voltages ______________________________ 9-3

Reviewing the Motor Voltages (when active) ______________________________ 9-3

Section 10: Diagnostic Tool Utility___________________________________________ 10-1

Table of Contents _____________________________________________________ 10-1

Using the Diagnostic Tool Utility ________________________________________ 10-2

Selecting from the Printer Selection menu _______________________________ 10-2

Reviewing customized Diagnostic Utility tabs for your Printer _______________ 10-3

Using the Diagnostic Utility tabs _________________________________________ 10-4

Selecting the Print Spooler tab in the Diagnostics Utility ____________________ 10-4

Selecting the Firmware Updates tab in the Diagnostics Utility ________________ 10-9

Downloading Firmware Updates ______________________________________ 10-10

Selecting the Firmware File __________________________________________ 10-10

Placing the Printer in the Upgrade Mode________________________________ 10-11

Sending the Firmware File ___________________________________________ 10-12

Selecting the Mechanics tab in the Diagnostics Utility _____________________ 10-13

Selecting the Self Tests tab in the Diagnostics Utility______________________10-24

Selecting the Card Samples tab in the Diagnostics Utility __________________ 10-25

Selecting the Magnetic Encoding tab in the Diagnostics Utility ______________ 10-26

Selecting the Help button in the Diagnostics Utility _______________________ 10-27

Selecting the About button in the Diagnostics Utility ______________________ 10-28

Selecting the Exit button in the Diagnostics Utility________________________ 10-29

Section 11: Firmware Upgrades _____________________________________________ 11-1

Section 12: Fargo Technical Support ________________________________________ 12-1

Table of Contents _____________________________________________________ 12-1

Contacting Fargo Technical Support ______________________________________ 12-1

Reading the Serial Numbers on a Fargo Printer _____________________________ 12-2

Finding out when a Fargo Card Printer was manufactured ___________________ 12-2

Reviewing Example No. 1: Serial Number 80453289 ______________________ 12-2

Reviewing Example No. 2: Serial Number A1280224______________________ 12-2

Section 13: Reviewing the Spare Parts List ____________________________________ 13-1

Reviewing the DTC400/DTC300/DTC300M Spare Parts List ________________ 13-1

Section 14: Glossary of Terms ______________________________________________ 14-1

Section 15: Index___________________________________________________________ 2

Section 1: Introduction

How to use the manual

The DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) is, in fact, the

troubleshooting and User Guide for the entire card Printer. The manual is designed to

provide Installers and Technicians with quick, efficient lookup of related procedures,

components and terms. The manual can be used effectively either in soft or hard copy,

depending on the preference of the Installer or Technician.

Manual Description

Sequence of Operations,

Glossary of Terms and

Technical/Functional

Specifications (hyper-linked)

You can go directly to the Sequence of Operations,

Glossary of Terms, Technical Specifications and

Functional Specifications to learn how to use the

processes, procedures, functions and windows for the

card Printer within concise, correlative tables.

Table of Contents (hyper-

linked)

You can use the automated Table of Contents to quickly

locate, for example, an error message, a procedure, the

index, or an appendix.

Troubleshooting,

Replacement, Removal,

Diagnostic and Navigation

Procedures (in hyper-linked

Sections)

You can go directly to Specifications, General

Troubleshooting, Printer Adjustments, Parts Replacement,

Printer Packing, Board Level Diagnostics, LCD On-Line

Menu Navigation and Firmware Updates to find

troubleshooting, removal and replacement procedures.

The section titles are always labeled according to their

function for consistent usage.

Cross-Referencing (hyper-

linked)

You can use the cross-referencing links to quickly locate,

for example, an error message or a procedure.

Comprehensive Index

(hyper-linked)

You can use the COMPREHENSIVE INDEX to quickly

locate information on the card Printer, relating to a

specification, a procedural step, a window or screen, a

component, a term, a qualifier, or a related feature to this

Printer.

Appendices You can use Appendix A and B to locate information

relating to engineering drawings and technical updates,

which are specific to the card Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 1-2

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning

symbol (as shown to the below).

•To prevent personal injury,refer to the following safety messages

before performing an operation preceded by this symbol.

•To prevent personal injury,always remove the power cord prior to

performing repair procedures, unless otherwise specified.

•To prevent personal injury,make sure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated

by a warning symbol (as shown to the below).

•To prevent equipment or media damage,refer to the following

safety messages before performing an operation preceded by this

symbol.

•To prevent equipment or media damage,observe all established

Electrostatic Discharge (ESD) procedures while handling cables in

or near the Circuit Board and Printhead Assemblies.

•To prevent equipment or media damage,always wear an

appropriate personal grounding device (e.g., a high quality wrist

strap grounded to avoid potential damage).

•To prevent equipment or media damage,always remove the

Ribbon and Cards from the Printer before making any repairs,

unless otherwise specified.

•To prevent equipment or media damage,take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil

and debris before working on the Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc.

DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 1-3

DTC400/DTC300/DTC300M Card Printer Overview

Reviewing the DTC400/DTC300/DTC300M Block Diagram

Motors Sensors Parts

1Card Feed 6 Card Feed 13 Card Input Roller

2Print Stepper 7 Ribbon Sensor 14 Cleaning Roller

3Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller

4Print Headlift 9 Headlift Sensor 16 Printhead Cooling

Fan

5Ribbon Rewind

Motor

10 Printhead Thermistor 17 Card Input Hopper

11 Ribbon LED SNR 18 Magnetic Encoding

Head Module

12 RFID Antenna 19 Platen Roller

20 Pinch Roller

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