Fillmaster Systems Fillmaster PRO Manuale utente
USER GUIDE
FAST AND ACCURATE
RECONSTITUTION & FLAVORING
Fillmaster Pro™ | User Guide
2
Eciency, quality, and a better customer experience. The Fillmaster Pro™
dispenser combines the best features of FLAVORx® and Fillmaster® to
bring you a powerful, integrated reconstitution and flavoring system.
The Fillmaster Pro™ streamlines the reconstitution and flavoring process
saving you and your pharmacy sta time. Whether this is an upgrade
to your present Fillmaster®/ FLAVORx® system or a completely new
reconstitution & flavoring system, the Fillmaster Pro will change the way
you dispense and flavor forever.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
3
Table of Contents
Introduction 4
Parts 5
Keypad & Display 5
Operation
Getting Started 6
How to Calibrate 6
Reconstitution & Flavoring 7
Flavoring Only 7
Helpful Tips 8
Menu Guide 9
Troubleshooting 10
Maintenance 10
Fillmaster Pro™ Total Care Plan 11
FLAVORx® 12-13
FLAVORx® Promotional Tools 14
Key Takeaways 15
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
4
Introduction
The user-friendly Fillmaster Pro™ will allow you to reconstitute and flavor
medications in less than a minute. Scan from over 7,000 NDC numbers to queue
up how much water you need to dispense. The Fillmaster Pro™ will also let you
know what flavors are recommended for a particular medication and provide
flavoring instructions on the screen.
Now that you have a Fillmaster Pro™ in your pharmacy you can dispense and flavor
medications faster, easier, and more accurately making your pharmacy more
ecient. Maximizing productivity can mean greater profit, the potential to fill more
prescriptions and minimizing errors. Now let’s get started!
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
5
Parts, Digital Touch Screen
& Display
All of the following pieces should be included in your Fillmaster Pro™ package. If
anything is missing, please contact us at 1-888-284-7873.
(1) Fillmaster Pro™ Dispenser
(1) NDC Database (SD Card)
(1) Power Supply
(1) Installation Hardware
(1) FLAVORx® Marketing Materials
(1) 50’ ¼ White Tubing
Touch “Scan” to
turn on the scanner
on the left side of
the machine. Once
activated, scan
NDC on medication
Touch “NDC” to
manually type in
the NDC number
Touch “Menu” to
find more screens
to help you learn
more about the
Fillmaster Pro™
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
6
Operation
1. Flush filters before first use. For Reverse Osmosis systems:
Flush the first tank of water. See install guide for complete
instructions.
2. Install SD card before powering on device. Secure SD card
in the slot. Slot is located under the top cover towards the
back (machine will come with SD partially inserted but only
operates if SD card pushed in completely).
3. Plug in machine for power, turn on/o switch to “ON”
position. Both located under the top cover.
4. Be sure that the water supply is turned on at all valves.
5. Attach the dispensing tip.
6. Purge the dispenser. To begin purge, press “Menu” on the
touch screen, then select “Dispense Water” which allows
you to enter 100mL. Collect water and repeat until water
runs clear. Repeating is common.
7. Calibrate the unit. See instructions on how to calibrate the
unit.
Getting
Started
1. Press “Menu” on the touch screen.
2. Select “Calibration.”
3. Place a graduated cylinder under dispensing tip and follow
directions shown on screen.
How to
Calibrate
Getting started with
your Fillmaster Pro™
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
7
Daily Operation Steps
Note: Please do not cover the barcode
with the prescription label.
1. Press “Scan” on the touch screen.
2. Scan the UPC barcode on the medication bottle and confirm
the drug name, strength & volume (the scanner is found to the
left of the keypad and only lights up when the scan function is
activated).
3. Press “Recon + Flavor” on the touchscreen to reconstitute and
flavor.
4. Select the flavor of choice and confirm the selection.
5. Press “OK” to begin reconstitution, the first half will dispense.
6. Press “Dispense” again to add the second half of water.
7. Once water is added, follow directions on screen to customize
the taste of the medication.
Reconstitution
& Flavoring
Operation
1. Press ‘Scan’ on touch screen.
2. Scan the UPC barcode on the medication bottle and confirm the
drug name, strength & volume.
3. Press ‘Flavor Only’ on the display for flavoring instructions.
4. Select the flavor of choice and confirm the selection.
5. Enter the volume of medication being dispensed.
6. Recipe will appear on touch screen, follow directions.
Flavoring
Only
1. Press “Scan” on the touch screen.
2. Scan the UPC barcode on the medication bottle and confirm the
drug name, strength & volume.
3. Press “Recon only” on the display to reconstitute.
4. Press “OK” to begin the reconstitution process.
Reconstitution
Only
Note: To enter water amounts manually for reconstitution, Press “Menu” on the home screen,
select “Manual Operation, and manually enter in the amount of water in mLs.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
8
Helpful Tips
• When dispensing, Do NOT insert the dispensing tip directly into the bottle
of medication.
• To select a flavor, press the picture of the flavor desired. Flavors that are
recommended as “best matches” will be indicated (only the illuminated
flavors will work for that medication).
• You can flavor commercially prepared medications or OTCs.
• If a medication has already been flavored with FLAVORx®, in most cases
you can reflavor it with another flavor if the customer requests it. Please
contact FLAVORx® Technical Support for specific reflavoring instructions,
Flavoring
• Hold the barcode about 3 inches away and parallel to the window on the
scanner and move it side to side.
• Do NOT cover the barcode on the stock bottle with the prescription label.
• Check the display screen to confirm the drug.
• To enter NDC numbers directly without scanning, press “NDC” on the
touch screen and enter all 11 digits of the NDC.
Scanning
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
9
Menu Guide
Learn more about
the machine and
go through demos.
Set a screensaver
to appear when
machine is not in use.
Turns simulation
mode on or o.
Set a reminder to
tell you when to
change tips or
calibrate machine.
Allows you to
calibrate the machine
to dispense to the
tenth of an mL.
Turns audio
on or o.
Dispense
water in mLs.
Fillmaster Tech Support:
1-800-284-7873
Web Support:
info@fillmastersystems.com
Returns all settings
back to factory
specifications.
Indicates which
software and database
version the machine
is currently running.
DISPENSE
WATER
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
Fillmaster Pro™ | User Guide
10
Troubleshooting & Maintenance
Error
Solution: The NDC for this drug is not in our database.
Call FLAVORx® for immediate assistance at 1-800-884-5771.
Medication NDC not found.
Call FLAVORx® at 800-884-5771.
Error
Solution: Water is not reaching the machine. Check the
supply line for kinks and make sure that all the valves are
turned on.
No water detected.
Processed canceled.
Call Fillmaster® technician at
888-284-7873.
Maintenance Care
• Calibrate the Fillmaster Pro™ monthly.
• The Fillmaster Pro™ should be cleaned regularly with mild soap and a damp cloth.
• Rinse the removable dispensing tip daily.
• Replace dispensing tip monthly.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com
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