Fortinet FON-350i Guida

FON-350i Telephone

Start Guide

FON-350i Telephone Start Guide

Revision 2

5 April 2012

27-400-166715-20120405

subject to change by Fortinet without prior notice. Reproduction or

transmission of this publication is encouraged.

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Visit these links for more information and documentation for your Fortinet

products:

Fortinet Knowledge Base - http://kb.fortinet.com

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Technical Support - http://support.fortinet.com

You can report errors or omissions in this or any Fortinet technical document

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FON-350i Telephone Start Guide

FON-350i Telephone Start Guide v2 iii

Contents

Introduction 1

Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Flexible Key States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

LCD Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing the FON-350i 5

Connecting the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Provisioning the FON-350i. . . . . . . . . . . . . . . . . . . . . . . . . . 8

For internal use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

For external use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Personalizing Your Phone 10

Entering Values with the Dial Pad and Softkeys. . . . . . . . . . . . . . 10

Setting a Hunt Group as an Access Code Prefix . . . . . . . . . . . . . 11

Phone Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Default Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . 12

Line Ring Setting . . . . . . . . . . . . . . . . . . . . . . . . . 12

Delayed Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Disable Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Headset Auto Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Flexible Key Setting . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contents

iv FON-350i Telephone Start Guide v2

Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Key Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Phone Book/Speed Dials. . . . . . . . . . . . . . . . . . . . . . . . . . 17

Adding a Phone Book Record . . . . . . . . . . . . . . . . . . . . . 17

Editing a Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Deleting a Phone Book Record . . . . . . . . . . . . . . . . . . . . 19

Deleting All Records . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Searching the Phone Book. . . . . . . . . . . . . . . . . . . . . . . 20

Placing a call from the Phone Book . . . . . . . . . . . . . . . . . . 21

Using Your FON-350i Phone with FortiVoice 22

Accessing an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . 22

Accessing Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Troubleshooting 25

Regulatory & Safety Notices 26

Radio Frequency Emissions . . . . . . . . . . . . . . . . . . . . . . . . 26

FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . 26

Canadian Compliance Statement . . . . . . . . . . . . . . . . . . . 26

European Union Declarations of Conformity. . . . . . . . . . . . . . 27

Product Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 27

E-911 and use of the FON-350i with Multi-Line Telephone Systems . . . 27

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Limited Warranty 28

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . 28

FON-350i Telephone Start Guide

FON-350i Telephone Start Guide v2 1

Introduction

Congratulations on your purchase of the FortiFone FON-350i phone! The

FON-350i communicates over an IP network, allowing you to receive and

place calls in the same manner as a regular business telephone. This release

of the FON-350i supports the SIP protocol.

Phone Features

• A 3.0” x 1.5” LCD display

• 6 flexible keys with LEDs

• Up to 6 line appearance options with LEDs

• Message waiting with indicator lamp and tone

• Full duplex speakerphone

• Intercom paging

• Built-in two-port, 10/100 Ethernet switch. Lets you share a connection

with your computer.

• Inline PoE support eliminates the need for power adapters.

Requirements

• SIP-based phone system such as the FortiVoice™ series of phone

systems or alternate VoIP service provider.

• Ethernet or fast Ethernet network for connection (10/100 Mbps)

• Power Source

For Ethernet networks that supply in-line power:

• The network devices must conform to IEEE 802.3af specifications for

PoE (Power over Ethernet)

For Ethernet networks that do not supply power to the phone:

• Use only the FON-350i/FON-550i power supply designed for the

region you intend to use the product. This adapter is rated with an

output of 48v DC at 0.3 A and a positive tip.

About this Guide Introduction

2FON-350i Telephone Start Guide v2

About this Guide

This guide describes how to physically set up your FON-350i phone and a

brief overview of features. For detailed instructions on using the phone,

please download the user guide from http://docs.fortinet.com.

Figure 1: FON-350i Front

Item Function

Softkeys — Softkeys are interactive and change function

based on the state of the phone.

Flexible keys — Multi-colored LED keys that can be assigned

to engage and monitor lines, extensions or queues. They can

also be programmed as function and speed dial keys. Keys 1

and 2 are reserved for primary and secondary line appearance

for the extension. Keys 3–8 are programmable.

DND (Do Not Disturb) — Use to toggle on/off the DND feature

of the phone system.

Headset — Toggles the headset on and off-hook.

Volume control — Use to adjust ring, headset, handset, and

speaker volume.

Introduction Flexible Key States

FON-350i Telephone Start Guide v2 3

Flexible Key States

The flexible keys access lines, extensions and features based on the IP

phone configuration. Flexible keys assigned for line, extension or queue

appearances will monitor the state of those resources and allow access to

those resources at anytime unless the call is engaged by another user or the

system. Keys designated to monitor lines, extensions or queues indicate call

status as indicated below.

Configuration/Transfer — Use to transfer an active call. When

the phone is not in use, pressing this button accesses the menu

for making changes to the IP phone configuration.

Hold/Retrieve — Use to place or retrieve a call on hold.

Mute — Use to mute and unmute the microphone during calls.

Speakerphone — Press to engage the speakerphone and to

hang up after the call.

Dialpad — Use to dial a number, select a menu item, or input

a value.

Item Function

Status LED Color LED Pattern

Incoming call Green Flashing approx. once

every 1/2 second

Line in use on this phone Green On solid

Call on hold at extension Green Flashing approx. once

every second

Line/Extension/Queue

ringing

Green Flashing approx. once

every 1/2 second

Line/Extension/Queue

in use

Red On solid

Line/Extension/Queue

on hold

Red Flashing approx. once

every second

LCD Layout Introduction

4FON-350i Telephone Start Guide v2

Flexible keys not assigned for line access may access features such as

Speed dial, Intercom, Park and others.

LCD Layout

The FON-350i phone has a 140x48 dot graphic LCD arranged to show 5 lines

of text and is used to display information to the user. The top-bar status line

displays icons, date and time. The bottom line shows choices associated with

the three context-sensitive softkeys located just below the LCD.

Below is a list of icons and their meaning.

LAN or Network connection icon, indicates the status of the LAN

connection to the IP phone. If the icon is blinking, check the LAN

connection.

PC port icon, when displayed, indicates a device such as a PC is

connected to the PC port of the IP phone.

Locked icon, indicates the IP phone is locked and a password is

required to place calls.

Extension/Line not

registered

Red/Yellow Alternating Red and Yellow

Do Not Disturb (DND)

enabled

Yellow On solid

Status LED Color LED Pattern

FON-350i Telephone Start Guide

FON-350i Telephone Start Guide v2 5

Installing the FON-350i

Connecting the IP Phone

The figure below shows the cable connections for your IP phone. The LAN

and desktop PC connections employ standard Category 5 cables

terminated with RJ-45 connectors. The FON-350i supports PoE (Power over

Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When

connected to a PoE compliant LAN port, the IP Phone derives power from

the port. If the LAN port does not support PoE, use the AC/DC adaptor. The

handset connects to the base with the coiled handset cord.

Figure 2: IP Phone Connections

Wiring Chart

1 LAN Connect the IP phone LAN port to the LAN wall jack with

the provided Ethernet cable.

2PC Optionally connect the IP phone PC port to your

desktop PC with an Ethernet cable (not supplied).

Attaching the Stand Installing the FON-350i

6FON-350i Telephone Start Guide v2

Attaching the Stand

The angle of the phone is set by the attachment of the provided stand in one

of two positions (30° or 55°).

To attach the stand,

1Choose the desired angle for the phone.

2Align the tabs on the stand with the notches in the base of the phone.

3Push the stand upward in the slot as far as it can go until properly attached.

55° angle 30° angle

Figure 3: Installing the Foot Stand

3 Power If the LAN port supports PoE then the power adapter is

not required. If PoE is not supported on the LAN, connect

the power adapter to the power jack on phone.

4 Headset Optionally connect a headset to the RJ22 headset jack

on the phone. We strongly recommend the use of an

amplified headset.

5 Handset Connect the handset cord to the handset and the

handset jack on the phone.

Wiring Chart

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