Fortinet FON-370i Manuale utente

FortiFone

™

QuickStart Guide

for FON-370i

FortiFone™ QuickStart Guide for FON-370i

Revision 2

August 17, 2015

FortiCare®and FortiGuard®, and certain other marks are registered

trademarks of Fortinet, Inc., in the U.S. and other jurisdictions, and other

Fortinet names herein may also be registered and/or common law

trademarks of Fortinet. All other product or company names may be

trademarks of their respective owners. Performance and other metrics

contained herein were attained in internal lab tests under ideal

conditions, and actual performance and other results may vary. Network

variables, different network environments and other conditions may

affect performance results. Nothing herein represents any binding

commitment by Fortinet, and Fortinet disclaims all warranties, whether

express or implied, except to the extent Fortinet enters a binding written

contract, signed by Fortinet's General Counsel, with a purchaser that

expressly warrants that the identified product will perform according to

certain expressly-identified performance metrics and, in such event,

only the specific performance metrics expressly identified in such

binding written contract shall be binding on Fortinet. For absolute clarity,

any such warranty will be limited to performance in the same ideal

conditions as in Fortinet's internal lab tests. In no event does Fortinet

make any commitment related to future deliverables, features or

development, and circumstances may change such that any

forward-looking statements herein are not accurate. Fortinet disclaims

in full any covenants, representations, and guarantees pursuant hereto,

whether express or implied. Fortinet reserves the right to change,

modify, transfer, or otherwise revise this publication without notice, and

the most current version of the publication shall be applicable.

FortiVoice fortivoice.com

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Contents i FortiFone™ QuickStart Guide

Contents

Introduction........................................................................... 1

Box includes ............................................................................. 1

Installation............................................................................. 2

Attaching the stand................................................................... 2

For desktop use .................................................................. 2

For wall mounting ............................................................... 2

Connecting the phone .............................................................. 3

Setting up the phone ................................................................ 4

For use as an internal extension ......................................... 4

For use as an external extension ........................................ 4

Using the Phone ................................................................... 5

Troubleshooting.................................................................... 7

Cautions and Warnings........................................................ 8

Environmental specifications.................................................... 8

Safety........................................................................................ 8

E911 and use with Multi-Line Telephone Systems................... 8

Privacy ...................................................................................... 9

Regulatory Notices............................................................. 10

Federal Communication Commission (FCC) — USA ............. 10

European Conformity (CE) — EU............................................ 11

Industry Canada Equipment Standard for Digital Equipment

(ICES) — Canada.................................................................. 11

Warranty .............................................................................. 12

Introduction 1 FortiFone™ QuickStart Guide

Introduction

This guide describes how to set up your phone and provides a brief

overview of its features. Start by configuring an extension in the phone

system. Refer to the FortiVoice Administration Guide for information about

configuring an extension.

For further details about your phone, please see the FON-370i User Guide.

Box includes

The following items are included in the box.

Installation 2 FortiFone™ QuickStart Guide

Installation

Attaching the stand

For desktop use

For wall mounting

1. Attach wall mount stand.

2. Mark and drill two 5/16"(7 mm) holes with a vertical separation of 2¾"

(7 cm).

3. Insert plastic wall anchors (not included) into the holes. Insert and tighten

two screws (not included), leaving about 1/8" (2.5 mm) exposed.

Installation 3 FortiFone™ QuickStart Guide

4. Slide the phone over the screws and ensure the phone is secure. It may

be necessary to remove the phone and tighten or loosen the screws for

secure mounting.

5. Remove the handset hook from the phone as shown below (a). Rotate

the hook 180 degrees and re-install (b).

Connecting the phone

1. Connect the handset cord to the handset and the jack on

the phone.

2. Optionally connect an amplified headset to the jack.

Installation 4 FortiFone™ QuickStart Guide

3. Connect the INTERNET port to the network with the provided Ethernet

cable.

4. Optionally connect your desktop PC to the PC port with an Ethernet

cable (not supplied).

5. If the network supports PoE, a power adapter is not required. The

phone requires 5.5 W to function with PoE. If PoE is not supported on

the network, connect the power adapter to the DC5V power jack.

Setting up the phone

For use as an internal extension

The phone supports plug and play installation and will automatically

download its configuration from the FortiVoice system. The phone will

display the extension number and name when it has registered.

Phones that have not yet been configured in the FortiVoice system will

display No Service and their MAC address will appear in the MAC

selection list in the FortiVoice interface. Once configured, reboot the phone

to download its configuration and register to the system.

For use as an external extension

1. Press and use the navigation keys to select Setting. Press OK.

2. Select Advanced Settings. Press OK.

3. Enter 23646 as the password. Press OK.

4. Select Auto Provision. Press OK.

5. Enter the IP address or FQDN of the FortiVoice system in the URL field.

Press the Save softkey.

6. A window will appear. Press the OK softkey to provision.

Using the Phone 5 FortiFone™ QuickStart Guide

Using the Phone

Button Function

Programmable keys — multicolored light keys that can be

assigned to engage and monitor lines, extensions or

queues. They can also be programmed as function and

speed dial keys.

Softkeys — softkeys change function based on the state of

the phone.

Volume control — adjusts the ring, headset, handset, and

speaker volume.

Navigation buttons and OK button

Left — displays the previous page in the configuration menu.

Right — displays the next page in the configuration menu.

Up — displays the call log when the phone is idle.

Down — displays the phone book when the phone is idle.

OK — center button. Selects current item or save value in

configuration menu.

Menu — displays the configuration menu.

Using the Phone 6 FortiFone™ QuickStart Guide

Voicemail — accesses voicemail and voicemail greetings.

DND — toggles do not disturb on and off.

Headset — toggles the headset on and off.

Transfer — transfers a call.

Hold/retrieve — places or retrieves a call on hold.

Redial — dials the last number dialed.

Mute — mutes and unmutes the microphone during calls.

Speakerphone — toggles the speaker on and off.

Button Function

Troubleshooting 7 FortiFone™ QuickStart Guide

Troubleshooting

Symptom Corrective Action

Display is blank Confirm the phone’s power source.

1. If you are using the power adapter:

• Ensure it is plugged in. If it still doesn’t work,

replace the power adapter.

2. If you are using Power over Ethernet (PoE):

• Ensure your Ethernet cable is plugged into the

INTERNET port on the back of your phone.

• Ensure the POE switch is properly configured. If

it still doesn’t work, replace the Ethernet cable.

Phone displays

Obtaining IP

Address for more

than 2 minutes

The DHCP server is not responding.

1. Ensure your DHCP server is online. This is typically

your router.

2. Reboot the router or DHCP server.

3. If you are still experiencing issues, the phone may

require advanced network configuration. Please

contact your administrator or refer to the FON-370i

User Guide.

No Service is

displayed

Your phone is not registered.

1. On the Extension page of the FortiVoice interface,

ensure the MAC address is correctly entered and

the Phone Type is FON-370i. Save your

configuration and reboot the phone.

2. On the phone, ensure the TFTP IP address is

correct. To verify, see “For use as an external

extension” on page 4.

3. If your phone is configured as an external

extension, check the network connection and

firewall settings at the phone system location.

No audio during

a call

1. Check the handset/headset connections.

2. Make sure the phone is properly registered with the

phone system.

3. If your phone is configured as an external

extension, check the network connection and

firewall settings at the phone system location.

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