Fujitsu ETERNUS Manuale utente

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

Preface

This guide discusses procedures and safeguards relating to the use of ETERNUSmgr to config-

ure ETERNUS DX400 series, ETERNUS DX8000 series, ETERNUS2000, ETERNUS4000,

ETERNUS8000, ETERNUS3000, ETERNUS6000, or GR series device (hereafter referred to as

a "ETERNUS Disk storage system" or "device"), as well as details of how to conduct mainte-

nance on, display the status of, and monitor these devices.

This document is specifically written for ETERNUSmgr administrators and operators.

Knowledge of UNIX, Linux or Windows® system administration and Web server administration

are required by this document.

Fourth Edition

October 2009

Structure of this Manual

This guide consists of the following 6 chapters.

•Chapter 1 About ETERNUSmgr

This chapter explains the functions of ETERNUSmgr, its structure, and what other software is

required to operate it.

•Chapter 2 Setup

This chapter explains how to configure ETERNUSmgr and additionally explains how to

monitor multiple machines with ETERNUSmgr.

•Chapter 3 Startup and Shutdown

This chapter discusses how to startup and shutdown ETERNUSmgr.

•Chapter 4 Control Interfaces (Top Menu)

This chapter explains the screens used by ETERNUSmgr.

•Chapter 5 Cautions

This chapter explains important points to keep in mind when using ETERNUSmgr.

•Chapter 6 Messages

This chapter explains the various messages displayed when setting up and using

ETERNUSmgr.

Preface

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

Related Material

The following are related materials:

•ETERNUS DX400/DX8000 series ETERNUSmgr User Guide -Settings/Maintenance-

•ETERNUS2000 ETERNUSmgr User Guide -Settings/Maintenance- for models 100 and 200

•ETERNUS3000 ETERNUSmgr User Guide -Settings/Maintenance- for model 50

•ETERNUS3000 ETERNUSmgr User Guide -Settings/Maintenance- for models 80, 100, 200,

300, 400, 500, 600, and 700

•ETERNUS6000 ETERNUSmgr User Guide -Settings/Maintenance-

•ETERNUS8000, ETERNUS4000 ETERNUSmgr User Guide -Settings/Maintenance-

•ETERNUS4000 models 80 and 100 ETERNUSmgr User Guide -Settings/Maintenance-

•ETERNUS GR740, GR820, GR840 GRmgr User Guide -Settings/Maintenance-

•ETERNUS GR710 GRmgr User Guide -Settings/Maintenance-

•ETERNUS Disk storage systems ETERNUSmgr Install Guide for Solaris™ Operating System

•ETERNUS Disk storage systems ETERNUSmgr Install Guide for Windows®

•ETERNUS Disk storage systems ETERNUSmgr Install Guide for Linux

•ETERNUS Disk storage systems ETERNUSmgr Install Guide for HP-UX

•ETERNUS Disk storage systems ETERNUSmgr Install Guide for AIX

•ETERNUS DX410, DX440 Disk storage system User Guide

•ETERNUS DX8100, DX8400, DX8700 Disk storage system User Guide

•ETERNUS2000 Disk storage system User Guide for models 100 and 200

•ETERNUS3000 storage system User Guide for model 50

•ETERNUS3000 storage system User Guide for model 80

•ETERNUS3000 storage system User Guide for model 100

•ETERNUS3000 storage system User Guide for models 200, 400, and 600

•ETERNUS3000 storage system User Guide for models 300, 500, and 700

•ETERNUS6000 storage system User Guide

•ETERNUS8000 Disk storage system User Guide for models 800, 1200, and 2200

•ETERNUS8000 Disk storage system User Guide for models 700, 900, 1100, and 2100

•ETERNUS4000 Disk storage system User Guide for models 400 and 600

•ETERNUS4000 Disk storage system User Guide for models 300 and 500

•ETERNUS4000 storage system User Guide for model 100

•ETERNUS4000 storage system User Guide for model 80

Preface

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

Acknowledgments

•Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of

Microsoft Corporation in the USA and/or other countries.

•UNIX is a registered trademark of The Open Group in the USA and other countries.

•Java and all Java-related trademarks, and logos are trademarks and registered trademarks of

Sun Microsystems, Inc. in the USA and other countries.

•Sun, Sun Microsystems, Sun logo, Solaris, and all Solaris-related trademarks, and logos are

trademarks and registered trademarks of Sun Microsystems, Inc. in the USA and other

countries and are used under license from Sun Microsystems Inc.

•AIX is a trademark of IBM Corp.

•HP-UX is a trademark of Hewlett-Packard Company in the U.S. and other countries.

•Linux is a registered trademark of Linus Torvalds in the USA and other countries.

•SUSE is a registered trademark of SUSE Linux AG., a subsidiary of Novell, Inc.

•Red Hat, RPM, and all Red Hat-based trademarks and logos are trademarks or registered

trademarks of Red Hat, Inc. in the USA and other countries.

•Netscape and Netscape Communicator are registered trademarks of Netscape

Communications Corporation in the USA and other countries.

•Mozilla and Firefox are registered trademarks of Mozilla Foundation.

•Adobe Acrobat is a trademark of Adobe Systems Incorporated.

•The company names, product names and service names mentioned in this document are

registered trademarks or trademarks of their respective companies.

Abbreviations

The following products will be represented throughout this manual in the following abbreviations.

•Microsoft® Windows® 2000 Server operating system, Microsoft® Windows® 2000 Advanced

Server operating system, and Microsoft® Windows® 2000 Datacenter Server operating

system are abbreviated as Windows® 2000.

•Microsoft® Windows Server® 2003, Standard Edition, and Microsoft® Windows Server®

2003, Enterprise Edition are abbreviated as Windows Server® 2003.

•Microsoft® Windows Server® 2003 R2, Standard Edition, and Microsoft® Windows Server®

2003 R2, Enterprise Edition are abbreviated as Windows Server® 2003 R2.

•Windows® refers to all of the Windows products listed here: Windows® 2000, Windows

Server® 2003, and Windows Server® 2003 R2.

•Solaris™ Operating System is abbreviated as Solaris OS.

Screen shot(s) reprinted with permission from Microsoft Corporation.

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

Contents

Chapter 1 About ETERNUSmgr................................................................8

1.1 ETERNUSmgr Outline ....................................................................................... 8

1.2 ETERNUSmgr Functions ................................................................................. 10

1.3 Required Software and Hardware .................................................................... 12

Chapter 2 Setup .......................................................................................15

2.1 Setup files ........................................................................................................ 15

2.2 Modifying the ETERNUSmgr Setup ................................................................. 17

2.2.1 ETERNUSmgr for Solaris OS, HP-UX, AIX, and Linux Procedure ............................................ 17

2.2.2 ETERNUSmgr for Windows® Procedure .................................................................................. 18

2.3 Setting Items .................................................................................................... 18

2.3.1 Target Device Settings .............................................................................................................. 18

2.3.2 E-mail Notification Settings ........................................................................................................ 22

2.3.3 Alarm History File Settings ........................................................................................................ 24

2.3.4 Alarm Text File Settings ............................................................................................................ 26

2.3.5 Log File Settings ........................................................................................................................ 28

2.4 Modifying the ETERNUSmgr Top Menu System ............................................. 30

2.4.1 Copying/Modifying the Top Menu Files ..................................................................................... 30

2.4.2 Editing Top Menu file (menu.htm) ............................................................................................. 32

2.5 Monitoring Multiple Target Devices .................................................................. 34

2.5.1 Setup File Cautions ................................................................................................................... 34

2.5.2 Creating a Setup File for Each Target Device ........................................................................... 34

2.5.3 Adding the Extra Target Devices to the Top Menu File ............................................................. 36

Chapter 3 Startup and Shutdown...........................................................39

3.1 ETERNUSmgr for Solaris OS, HP-UX, AIX, and Linux .................................... 39

3.1.1 Starting Up ETERNUSmgr ........................................................................................................ 39

3.1.2 Shutting Down ETERNUSmgr ................................................................................................... 41

3.1.3 Setting the ETERNUSmgr Daemon for Automatic Startup ........................................................ 41

3.2 ETERNUSmgr for Windows® .......................................................................... 42

3.2.1 Starting Up ETERNUSmgr ........................................................................................................ 42

3.2.2 Shutting Down ETERNUSmgr ................................................................................................... 45

3.2.3 Registering the ETERNUSmgr Service for Automatic Startup .................................................. 45

Contents

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

Chapter 4 Control Interfaces (Top Menu) ..............................................46

Chapter 5 Cautions..................................................................................48

Chapter 6 Messages ................................................................................52

6.1 Alarm History Messages .................................................................................. 52

6.2 Alarm Text Files ............................................................................................... 53

6.3 E-mail Messages .............................................................................................. 54

6.4 Log Messages .................................................................................................. 56

Index .........................................................................................................61

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

Chapter 1 About ETERNUSmgr

The ETERNUSmgr provides functions for administrators to manage the ETERNUS DX400

series, ETERNUS DX8000 series, ETERNUS2000, ETERNUS4000, ETERNUS8000,

ETERNUS3000, ETERNUS6000, and GR series disk ETERNUS Disk storage systems (hereaf-

ter, "ETERNUS Disk storage system" or "device"). There are two parts that support the manage-

ment facilities, the ETERNUSmgr frontend and ETERNUSmgr backend programs. The

ETERNUSmgr frontend is installed in a Managing (or Management) Server to provide specific

functions across one or more ETERNUS Disk storage systems. The ETERNUSmgr backend

programs are part of the firmware within each of the ETERNUS Disk storage systems, which are

used to display the status and perform settings and maintenance of each respective ETERNUS

Disk storage system.

This guide explains the installation and operation of the ETERNUSmgr frontend.

The ETERNUSmgr frontend provides three specific optional functions: 1) a portal for access to

each of several ETERNUS Disk storage systems, 2) customer e-mail notification of events, and

3) event and log recording and display. The ETERNUSmgr firmware on each ETERNUS Disk

storage system can provide SNMP Traps. A central monitoring system is required. However, if

the customer has a central monitoring system, which fields SNMP Traps (For example ETER-

NUS SF Storage Cruiser), and does not need to directly receive e-mail notification of events,

then the ETERNUSmgr frontend and the Management Server are not necessary. When service

actions are necessary, direct logon to the specific ETERNUS Disk storage system, using the

Web browser, can be used to access the ETERNUSmgr backend programs. When events occur

in an ETERNUS Disk storage system, REMCS (REMote Customer Support system) e-mail ser-

vices provide notice to the Fujitsu Global Support Center, which in turn can notify the customer.

1.1 ETERNUSmgr Outline

ETERNUSmgr can be installed on any server (hereafter referred to as "ETERNUSmgr server")

with a Windows® 2000, Windows Server® 2003, Windows Server® 2003 R2, Solaris OS, HP-

UX, AIX, or Linux operating system installed.

The ETERNUSmgr server connects to the target devices through a Local Area Network (LAN).

An administrator can determine the state of the target devices or perform maintenance proce-

dures from any computer with a Web browser installed.

Administrators can be notified by E-mail of the details of hardware failures detected by

ETERNUSmgr. It is possible to disable mail notification in ETERNUSmgr.

The illustration below shows a sample connection setup for the ETERNUSmgr.

Chapter 1 About ETERNUSmgr

> 1.1 ETERNUSmgr Outline

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

ETERNUSmgr System Configuration

The ETERNUSmgr server and work server may be collocated on the same physical server.

The management server must be running when ETERNUSmgr is used to perform maintenance

tasks.

■Network Requirements

When setting up the firewall between the server, client, and target device, the following port num-

bers must be set to allow the subsequent transmission to pass the firewall.

•Client communication

*1: Depends on Web Server program settings

*2: Port number can be changed for the ETERNUS DX400 series, ETERNUS DX8000 series,

ETERNUS4000 models 300, 400, 500, and 600, and ETERNUS8000.

Managing Server

Mail Server

(Windowsversion excluded)

Web Server program

Frontend

- Status monitoring and

mail notification

LAN

ETERNUS Disk storage

system

Work Server Fibre

Channel

Web Browser

Client

WAN

Mail Server

(Windows

version Only)

Windows/Solaris OS/HP-UX/AIX/Linux

Backend

- Status display

- Configuration display

and change

- Setup and

maintenance

Java Runtime Environment

(for ETERNUS2000)

Communication

target Port No./

Protocol Communication

direction Function

Managing Server 80/tcp (*1) Client → Managing

Server Display top menu

Display alarm history

files

Target Device

(ETERNUS2000) 80/tcp or 443/

tcp Client → Target Device Display device

configuration

Setup and maintenance

Target Device

(Other than

ETERNUS2000)

80/tcp (*2) Client → Target Device Display device

configuration

Setup and maintenance

Chapter 1 About ETERNUSmgr

> 1.2 ETERNUSmgr Functions

ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction-

P2X0-0202-04ENZ0

•Managing Server communication

*1: Port number can be changed for the ETERNUS DX400 series, ETERNUS DX8000 series,

ETERNUS4000 models 300, 400, 500, and 600, and ETERNUS8000.

*2: Default value (port number can be changed depending on the mail server program)

Set firewall as necessary when E-mails are to be relayed between servers.

1.2 ETERNUSmgr Functions

ETERNUSmgr provides the following three functions.

•Target Device Configuration Browser

•Target Device Monitoring and Failure Notification

•Target Device Setup and Maintenance

■Target Device Configuration Browser

This displays the hardware structure of the target devices.

■Target Device Monitoring and Failure Notification

Target device failure is monitored for. When a failure occurs, a history of the fault is saved as an

HTML file (called an "alarm history file" from here on), and the administrator is notified by E-mail

of the file's location and content. As the alarm history file is kept for a fixed period of time, the

administrator can browse the failure history later, as time permits.

The error monitoring function records the enclosure number where the error occurred. The error

monitoring function can detect only the error location in terms of drive enclosures, controller

enclosures, and battery enclosures, not detailed error location such as hard disk, CPU, etc. To

obtain detailed location once an error is detected, please use ETERNUSmgr's [Device Status

Display] window (the window in which the entire device is displayed).

Specifically, when an error has been detected, the red warning lamp for an enclosure (Drive

Enclosure, Controller Enclosure, Battery Enclosure) on the [Device Status Display] window is

activated. For details on the [Device Status Display] window, see "ETERNUSmgr User Guide -

Settings/Maintenance-".

The extent to which a device can be monitored depends on its model number. Components that

can be monitored for each type of target device are shown in the following list.

Communication

target Port No./

Protocol Communication

direction Function

Target Device

(ETERNUS2000) 80/tcp Managing Server →

Target Device Device monitoring

Target Device

(Other than

ETERNUS2000)

80/tcp (*1) Managing Server →

Target Device Device monitoring

Mail Server

(Windows version

only)

25/tcp (*2) Managing Server →

Mail Server Mail notification

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