HP Kayak XA Manuale operativo e di manutenzione

For HP Vectra PCs and

HP PC Workstations

Hardware Diagnostics

Error Reference Guide

Notice

The information contained in this document is subject to change

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Hewlett-Packard France

Commercial Desktop Computing Division

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1997 Hewlett-Packard Company

Version 1.0 7/97

Error Reference Guide

Who Should Read This Manual

iv English

Who Should Read This Manual

This manual is primarily intended for HP Support and HP-dedicated

Support Agencies.

NOTE This manual is also available, for technical reference only, to advanced

users external to HP.

Overview of This Manual

This manual lists the error codes that can be produced by the

Advanced System Tests in the Vectra Hardware Diagnostics utility.

Each error code is listed with a description of the error and a proposal

for repairing the error.

This manual has two chapters:

❒Chapter 1 lists the error codes in ascending order. Each error code

has an explanation and a recommended action.

❒Chapter 2 gives background information on what to do if an error

occurs in an advanced test, as well as information about the

advanced tests and advanced tests error log.

English v

What is Hardware Diagnostics?

The Hardware Diagnostics utility helps you diagnose hardware-related

problems on HP Vectra PCs and HP PC Workstations. It is a series of

tools designed to help you to:

•Verify the correct functioning of a Vectra PC or Workstation PC

•Diagnose hardware-related problems

•Provide precise information about the error and about the PC’s

configuration.

The Hardware Diagnostics utility is not a repair tool.

Where to Get the Diagnostics Software

Always use the latest version of Vectra Hardware Diagnostics.

You can obtain the latest version of Vectra Hardware Diagnostics from

HP Electronic Information Services, which are available 24 hours per

day, 7 days per week.

One way to access the HP Electronic Information Services is to connect

to the HP World Wide Web Site, at http://www.hp.com/go/

vectrasupport or http://www.hp.com/go/kayaksupport.You

can download the latest version of the Vectra Hardware Diagnostics

utility from this site.

For more information about HP Electronic Information Services and

the HP World Wide Web Site, refer to the Vectra Hardware Diagnostics

User’s Guide. (To learn where to get the User’s Guide, refer to the

section “For More Information” on page vi.)

For More Information

vi English

For More Information

For more information about the Vectra Hardware Diagnostics utility,

refer to the Vectra Hardware Diagnostics User’s Guide.

The User’s Guide is available on the HP World Wide Web Site, at

http://www.hp.com in PDF (Adobe Acrobat) format.

For more information about error codes not covered in this book,

contact HP Support.

Contents

English vii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Overview of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

What is Hardware Diagnostics?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . . v

For More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1 The Error Codes

Error Code Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

0001h – 00AFh: System Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 3

0100h – 01A0h: Memory Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . 9

0201h – 02FFh: Hard Disk Error Codes. . . . . . . . . . . . . . . . . . . . . . 11

0301h – 03FFh: Flexible Disk Error Codes . . . . . . . . . . . . . . . . . . . 13

0400h – 04FFh: Keyboard Error Codes . . . . . . . . . . . . . . . . . . . . . . 16

0500h – 0550h: SCSI Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

0601h – 0607h: Serial Port Error Codes. . . . . . . . . . . . . . . . . . . . . . 19

0701h – 0705h: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . . 20

0810h: PC Speaker Error Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

0801h – 0812h: Sound Test Error Codes . . . . . . . . . . . . . . . . . . . . . 21

viii English

0900h – 090Fh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 22

0A00h – 0A06h: CD-ROM Error Codes . . . . . . . . . . . . . . . . . . . . . . 24

1000h – 100Dh: Multiple Processor Error Codes . . . . . . . . . . . . . 24

1100h – 1110h: APM Test Error Codes. . . . . . . . . . . . . . . . . . . . . . 26

1301H – 1503h: USB Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2 Using the Advanced Tests

Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 30

What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . 32

The Error Codes

This chapter lists all the error codes which can be produced by the

Hardware Diagnostics advanced tests. A description of the error and a

recommended action are provided for each error code.

1 The Error Codes

Error Code Overview

2English

Error Code Overview

The error codes are categorized by component in ascending order:

0001h – 00AFh: System Error Codes

0100h – 01A0h: Memory Error Codes

0201h – 02FFh: Hard Disk Error Codes

0301h – 03FFh: Flexible Disk Error Codes

0400h – 04FFh: Keyboard Error Codes

0500h – 0550h: SCSI Error Codes

0601h – 0607h: Serial Port Error Codes

0701h – 0705h: Parallel Port Error Codes

0810h: PC Speaker Error Code

0801h – 0812h: Sound Test Error Codes

0900h – 090Fh: Video Error Codes

0A00h – 0A06h: CD-ROM Error Codes

1000h – 100Dh: Multiple Processor Error Codes

1100h – 1110h: APM Test Error Codes

1301H – 1503h: USB Error Codes

The full list of error codes and the parts to check are provided in the

pages that follow.

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