HP Brio 7100 Manuale utente
HP Vectra PCs
HP Kayak PC Workstations
DiagTools
User’s Guide
guard.bk : guard-fc.fb4 Page 1 Wednesday, June 30, 1999 3:06 PM
Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.
AMIDIAG is a trademark of American Megatrends Inc.
Acrobat is a trademark of Adobe Systems Inc.
Sound Blaster is a trademark of Creative Technology Ltd. in the United
States and/or other countries.
Microsoft, MS, MS-DOS, Windows and Windows NT are either
registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Hewlett-Packard France
Commercial Computing Division
38053 Grenoble Cedex 9
France
1998 Hewlett-Packard Company
Doc ver 2.1 06/99 for DiagTools ver 2.10
guard.bk : notice.fb4 Page ii Wednesday, June 30, 1999 3:06 PM
User’s Guide
guard.bk : title.fb4 Page iii Wednesday, June 30, 1999 3:06 PM
Who Should Read This Book
iv English
Who Should Read This Book
This manual is for anyone who wants to:
•Diagnose hardware problems on a Vectra PC or Kayak PC
Workstation
•Understand the purpose of DiagTools
•Learn how to use DiagTools
•Know what to do when a test fails
•Provide HP-dedicated Support Agents with more information for
solving problems quickly and effectively
•Find out where to get more information and support.
What is DiagTools?
The first step in solving a problem with a PC is diagnosis.
HP’s DiagTools helps you diagnose hardware-related problems on a
Vectra PC or Kayak PC Workstation. It is a series of tools designed to
help you to:
•Verify the correct functioning of a Vectra PC or a Kayak PC
Workstation
•Diagnose hardware-related problems
•Provide precise information to HP-dedicated Support Agents so that
they can solve any problem quickly and effectively.
DiagTools is not a repair tool.
guard.bk : title.fb4 Page iv Wednesday, June 30, 1999 3:06 PM
English v
Overview of DiagTools
Overview of DiagTools
The Vectra and Kayak hardware diagnostics utility has four parts:
❒Hardware Detection, which automatically detects the complete
hardware configuration of a Vectra PC or Kayak PC Workstation.
Hardware detection is described in chapter 2.
❒The Basic Tests, which determine the correct functioning of the PC
as a whole. The basic test phase is described in chapter 3.
❒The Advanced Tests. These provide complete, in-depth testing and
diagnosis of the PC’s individual components. The advanced test
phase is described in chapter 4.
❒The Support Ticket, which is a complete record of the test results
and the PC’s configuration. The support ticket can be used to
communicate the test results to your local or HP-dedicated Support
Agent. This is described in chapter 5.
Compatibility
DiagTools can run on the following HP Vectra PC and HP Kayak PC
Workstation platforms:
❒All Vectra V–Line and X–Line PCs and PC Workstations released
after June, 1997.
❒All HP Kayak PC Workstations.
❒Vectra VE 5/xxx Series 2
Vectra VE 5/xxx Series 3
Vectra VE 5/xxx Series 4
Vectra VE C/xxx Series 7
Vectra VE 6/xxx Series 8
Vectra VL 5/xxx Series 4
guard.bk : title.fb4 Page v Wednesday, June 30, 1999 3:06 PM
Where to Get the Diagnostics Software
vi English
Vectra VL 5/xxx Series 5
Vectra VL 6/xxx Series 6
Vectra VL 6/xxx Series 7
Vectra VL 6/xxx Series 8
Vectra VA 6/xxx.
❒Vectra XM 5/xxx Series 4
Vectra XA 5/xxx
Vectra XA 6/xxx.
❒Net Vectra 5/xxx PC.
Where to Get the Diagnostics Software
Always use the latest version of DiagTools.
You can download the latest version of the DiagTools utility from the
Vectra support web site at:
http://www.hp.com/go/vectrasupport
or the Kayak support web site at:
http://www.hp.com/go/kayaksupport.
For more information about the HP web site and HP Customer Care
Service and Support, refer to page 38.
guard.bk : title.fb4 Page vi Wednesday, June 30, 1999 3:06 PM
Contents
English vii
Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi
1StartingDiagTools
Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Vectra PC & Kayak PC Workstation Users and Network Administrators. 2
Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3
Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4
Updating DiagTools Remotely
(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before Running DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7
Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 9
If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
guard.bk : guard.toc Page vii Wednesday, June 30, 1999 3:06 PM
viii English
2 Hardware Detection
Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 15
3 Basic System Test
Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Test Result: PASS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 21
What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4 Advanced System Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 26
How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 26
Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
guard.bk : guard.toc Page viii Wednesday, June 30, 1999 3:06 PM
English ix
How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 27
Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
What To Do If You Get An Error Code . . . . . . . . . . . . . . . . . . . . . . . . 32
5 The Support Ticket
What is the Support Ticket? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35
6 HP Customer Care Service and Support
Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 38
HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Hewlett-Packard Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . 39
Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
guard.bk : guard.toc Page ix Wednesday, June 30, 1999 3:06 PM
xEnglish
Appendix A The Error Codes
Error Code Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
0001h – 00CCh: System Error Codes . . . . . . . . . . . . . . . . . . . . . . . 43
0100h – 01A4h: Memory Error Codes . . . . . . . . . . . . . . . . . . . . . . . 51
0201h – 02FFh: Hard Disk Error Codes . . . . . . . . . . . . . . . . . . . . . 54
0301h – 03FFh: Floppy Disk Error Codes . . . . . . . . . . . . . . . . . . . 57
0400h – 04FFh: Keyboard Error Codes. . . . . . . . . . . . . . . . . . . . . . 61
0500h – 0590h: SCSI Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 62
0601h – 0617h: Serial Port Error Codes . . . . . . . . . . . . . . . . . . . . . 65
0701h – 0708h: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . 67
0801h – 806h: Sound Blaster Compatible Error Codes. . . . . . . . . 68
0810h: PC Speaker Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
0801h – 806h: Windows Sound System Compatible Error Codes 69
0830h: Joystick Port Test Error Code. . . . . . . . . . . . . . . . . . . . . . . 70
0900h – 090Fh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 70
0A00h – 0A12h: CD-ROM Error Codes . . . . . . . . . . . . . . . . . . . . . . 72
0C00h – 0C07h: IDE Tape Error Codes . . . . . . . . . . . . . . . . . . . . . 73
0E00h – 0E5Fh: SMBus (System Management Bus) Error Codes 74
guard.bk : guard.toc Page x Wednesday, June 30, 1999 3:06 PM
Altri manuali per Brio 7100
6
Questo manuale è adatto per i seguenti modelli
44
Indice
Altri manuali HP Software
HP
HP T5145 - Thin Client - Tower Manuale utente
HP
HP StorageWorks 2/64 - Core Switch Manuale di servizio
HP
HP AJ765A - StorageWorks RDX Removable Disk Backup... Manuale di istruzioni
HP
HP BladeSystem Dual NC370i - Multifunction Network... Manuale utente
HP
HP t5630 - Thin Client Istruzioni per l'installazione e il funzionamento
HP
HP StorageWorks 2/64 - Core Switch Manuale utente
HP
HP BladeSystem Dual NC370i - Multifunction Network... Manuale utente
HP
HP Surestore Disk Array 12h - And FC60 Manuale utente
HP
HP StorageWorks All-in-One SB600c - Storage... Manuale utente
HP
HP OpenView Storage Area Manager (SAM) 3.1 Manuale utente
HP
HP StorageWorks 2/64 - Core Switch Manuale operativo
HP
HP StorageWorks SSL1016 Istruzioni utente
HP
HP ProLiant xw25p Manuale utente
HP
HP INSIGHT DYNAMICS T8671-91017 Manuale utente
HP
HP ProLiant BL280c G6 Manuale utente
HP
HP Blade Blade Manuale utente
HP
HP 460C - Deskjet Color Inkjet Printer Manuale utente
HP
HP NonStop Pathway/iTS Manuale del proprietario
HP
HP 742n - Pavilion - 512 MB RAM Istruzioni per l'installazione e il funzionamento
HP
HP ProBook 4325s - Notebook PC Manuale utente
Manuali Software popolari di altre marche
Canon
Canon Vixia HF21 Manuale utente
Canon
Canon ZR950 Manuale utente
Samsung
Samsung Auto Backup Manuale utente
Polycom
Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento
Brocade Communications Systems
Brocade Communications Systems Brocade 8/12c Manuale utente
Novell
Novell SP2 - S Manuale di istruzioni