HP KAYAK XM600 Manuale di istruzioni

HP e-DiagTools

Administration Guide

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Contents

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Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Note on the HP Utility Partition and e-DiagTools . . . . . . . . 4

Acronyms in this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Software Components in the e-DiagTools Solution . . . . . . . . . . 5

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e-DiagTools Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Utility Partition INI Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The Utility Partition Welcome Message . . . . . . . . . . . . . . . . . . 10

e-DiagTools Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Client IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

E-mail Addresses of Customer and Support Provider. . . . . . . 11

Master Catalog Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Default Settings, INI Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

HiPaConf.INI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Network.INI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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...1

Client IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

What is the LAN Configuration Agent? . . . . . . . . . . . . . . . . . . 14

The LAN Configuration Agent, Local Interface . . . . . . . . . . . . 14

Network.INI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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...1

Update BIOS / Update BIOS Clearing its Settings . . . . . . . . . . 18

How the BIOS Update Works . . . . . . . . . . . . . . . . . . . . . . . . . . 18

BIOS Packages, Signed ZIP Format . . . . . . . . . . . . . . . . . . . . . 19

Master Catalogue Web Location . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents

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...2

What is e-DiagTools for Windows? . . . . . . . . . . . . . . . . . . . . . . 22

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...2

TopTools Control of e-DiagTools

on Managed PCs (Multiple PCs) . . . . . . . . . . . . . . . . . . . . . . . . 24

Update System Software/Hardware Diagnostics . . . . . . . . 24

Configure e-DiagTools Settings. . . . . . . . . . . . . . . . . . . . . . 24

Remote Execution of e-DiagTools. . . . . . . . . . . . . . . . . . . . 25

TopTools Properties Page for e-DiagTools

(Targeting One PC at a Time). . . . . . . . . . . . . . . . . . . . . . . . . . 26

e-DiagTools Startup and Internet Settings . . . . . . . . . . . . . 28

Synchronize Parameters

with Windows LAN Configuration. . . . . . . . . . . . . . . . . . . . 29

Diagnose and TroubleShoot . . . . . . . . . . . . . . . . . . . . . . . . 30

Remote Machine ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Remote Machine OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Warranty & Support Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 32

TopTools Agent & e-DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . 33

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Diagnose and Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . 34

Warranty and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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...3

Configuring the Utility Partition . . . . . . . . . . . . . . . . . . . . . . . . 38

Utility Partition Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

HiPaConf.INI Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Utility Partition Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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...3

The Virtual Call Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Use of the VCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Introduction

1 Introduction

Overview

This Administration Guide covers e-DiagTools versions 3.0 and 3.01. It is targeted

at IT/MIS personnel having responsibility for system administration and end-user

support.

The Guide explains how to configure the HP e-DiagTools diagnostics solution in

order to obtain optimal e-support capabilities.

It describes the software tools associated with e-DiagTools. These provide a

structure for control and use of the e-DiagTools core tests on remote PCs.

The Guide describes the remote capabilities of e-DiagTools, with details on how to

execute e-DiagTools on managed PC’s from TopTools Device Manager. It shows

how to configure your remote PCs to produce a Support Ticket and send it via

SMTP-based e-mail to your own help-desk or your Authorized Support Provider.

The remote configuration of e-DiagTools Start-up and Internet options from

TopTools Device Manager requires Device Manager 5.0 or higher on the TopTools

server. In addition it requires TopTools Agent 5.0 or higher on the client PC.

Acronyms in this Guide

The following acronyms are used occasionally in the text, particularly where the

full term has already been used in close proximity to the example:

P Authorized Support Provider

S Basic Input/Output System

DHDH

DHC

P Dynamic Host Configuration Protocol

B Revision Management DataBase

M Utility Partition Manager

1 Introduction

Overview

Where to find e-DiagTools?

On the latest PC models e-DiagTools is available via:

•The

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•The HP Brio Assist CD

•The HP

Image Library and Diagnostics CD

•The HP e-DiagTools CD (orderable from the HP e-DiagTools web site)

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::: The e-DiagTools’ user interface exists in English, French,

German, Italian, Spanish, Portuguese, Simplified Chinese, and Japanese.

Note on the HP Utility Partition and e-DiagTools

Every new HP Vectra, Kayak, e-PC and Brio PC model is delivered with a

pre-installed hard disk partition called the H

P U

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... The Utility

Partition is separate from your standard hard disk partition.

The HP Utility Partition takes up little space (approx. 15 megabytes, a

negligible amount on current multi-gigabyte hard disks) and is transparent

to the user. Therefore it does not hinder or confuse the user during the

normal operation of the PC.

The Utility Partition contains e

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accessible hardware diagnostics solution with remote capabilities. HP aims

to bring future enhancements to the Utility Partition by including further HP

diagnostics and utility software.

Carrying out diagnostic actions from the Utility Partition avoids the need to

locate a CD-ROM or floppy disks, or search the Internet, as the required files

are all there on the Utility Partition ready to use. In less than five minutes, e-

DiagTools will thoroughly test your PC hardware (hard disk, motherboard,

video, sound, optical drive, etc.) to help you determine if a problem is

hardware related and to localize it. Finally, e-DiagTools can communicate

the results directly to your help desk or support provider.

For information on the HP Utility Partition, read the “White Paper on the

Utility Partition on HP PCs”. To find this White Paper, open the web site:

www.hp.com/go/vectrasupport

then select HP DiagTools Hardware Diagnostics

1 Introduction

Overview

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1 Introduction

Software Components in the e-DiagTools Solution

This is a list of the software components which together comprise the e-DiagTools solution

for remote BIOS updates and remote troubleshooting and diagnosis of your managed PCs

The e-DiagTools functions may be accessed locally on the individual machine.

The TopTools Device Manager PC is used to interface with e-DiagTools on your

managed PCs using TopTools Agent installed on each remote machine. The

TopTools Device Manager can configure e-DiagTools parameters and run e-

DiagTools diagnostics remotely. A Support Ticket containing the diagnostics results

may be sent by e-mail to the Authorized Support Providers, or by LAN to the

TopTools Server.

Software Component Description/Location

e-DiagTools

e-DiagTools, the Diagnosis and Troubleshooting software solution, is pre-loaded on the PC (on the

HP Utility Partition) or can be downloaded from the HP web site:

www.hp.com/desktops/diagtools

e-DiagTools

for Windows

The Windows version of e-DiagTools is available for the HP Omnibook. It provides a Graphic User

Interface, enables local BIOS updates, and carries out local diagnosis and troubleshooting,

including the creation of your PC Support Ticket and its transmission to the Service Provider or

HelpDesk and/or storage to hard disk.

See Chapter 5.

LAN Configuration

Agent

The LAN Configuration Agent searches the network to find the network settings needed for

operation of TopTools and to create the Support Ticket.

See Chapter 3.

The LAN Configuration Agent is available from HP’s product support web site.

Virtual Call

Assistant

The Virtual Call Assistant (VCA) is a resident software program to automatically detect and

decode audio warning signals emitted by the e-DiagTools Pre-Boot Diagnostics Capability. The

encoded signals from the remote PC indicate the nature of a failure state.

See Chapter 8.

For VCA availability, see note on page 41.

Utility Partition

Manager

The Utility Partition Manager is a software utility for setting parameters for the HP Utility

Partition startup options.

See Chapter 7.

TopTools

Device Manager

The Top Tools Device Manager for the remote operation of single or multiple managed PCs.

See Chapter 6, page 25.

The TopTools Device Manager is available from the HP TopTools web site.

TopTools Agent

(TopTools for PCs)

The TopTools Agent is installed on each of the managed PCs. It must be present for you to use

TopTools Device Manager remotely to control the PC.

See Chapter 6,"TopTools Agent & e-DiagTools" on page 33.

The TopTools Agent software is available from the HP TopTools web site.

1 Introduction

Software Components in the e-DiagTools Solution

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