HP ElitePad 1000 G2 Manuale
HP ElitePad 1000 G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc.
All Rights Reserved. Intel is a U.S. registered
trademark of Intel Corporation. Microsoft
and Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth
in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2015
Document Part Number: 830298-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return
the entire unused product (hardware
and software) within 14 days for a refund
subject to the refund policy of your place of
purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Front ....................................................................................................................................................................... 4
Rear ........................................................................................................................................................................ 6
Top ......................................................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Service tag ............................................................................................................................................................. 9
Tablet major components ................................................................................................................................... 10
Retail Jacket components ................................................................................................................................... 13
Security Jacket components ............................................................................................................................... 15
Healthcare Jacket components (not illustrated) ................................................................................................ 16
Rugged Jacket components (not illustrated) ..................................................................................................... 17
Adapter cables ..................................................................................................................................................... 18
Docking station and accessories ......................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
Power components .............................................................................................................................................. 22
4 Removal and replacement preliminary requirements ..................................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ........................................................................................................................................ 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 26
Workstation guidelines ................................................................................ 26
5 Removal and replacement procedures ........................................................................................................... 28
Tablet component replacement procedures ...................................................................................................... 28
Display assembly .............................................................................................................................. 28
NFC antenna ...................................................................................................................................... 35
WWAN module ................................................................................................................................... 36
WLAN module .................................................................................................................................... 38
v
Microphones ...................................................................................................................................... 40
Rear-facing webcam ......................................................................................................................... 41
Power button board .......................................................................................................................... 42
Volume button board ........................................................................................................................ 44
Audio jack board ................................................................................................................................ 46
Vibrator module ................................................................................................................................ 47
Battery ............................................................................................................................................... 48
System board .................................................................................................................................... 50
Forward-facing webcam ................................................................................................................... 54
Slot cover ........................................................................................................................................... 55
Docking connector cable ................................................................................................................... 56
WLAN antenna ................................................................................................................................... 58
WWAN/GPS auxiliary antenna ........................................................................................................... 60
Speakers ............................................................................................................................................ 62
Retail Jacket component replacement procedures ............................................................................................ 63
Top cap .............................................................................................................................................. 63
Battery ............................................................................................................................................... 64
Front cover ........................................................................................................................................ 65
Bar code scanner module and Cable connector board ..................................................................... 69
Battery connector board ................................................................................................................... 71
System board .................................................................................................................................... 72
Credit card reader board ................................................................................................................... 74
Credit card reader .............................................................................................................................. 76
Security Jacket component replacement procedures ........................................................................................ 77
Card reader cover and Top cap ......................................................................................................... 77
Front cover ........................................................................................................................................ 80
System board .................................................................................................................................... 82
Docking connector cable ................................................................................................................... 83
Card reader board ............................................................................................................................. 84
Fingerprint reader board ................................................................................................................... 85
6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 86
Using Computer Setup ......................................................................................................................................... 86
Starting Computer Setup .................................................................................................................. 86
Navigating and selecting in Computer Setup ................................................................................... 87
Restoring factory settings in Computer Setup ................................................................................. 87
Updating the BIOS ............................................................................................................................. 88
Determining the BIOS ..................................................................................................... 88
Downloading a BIOS update ........................................................................................... 88
Changing the boot order using the f9 prompt .................................................................................. 89
TPM BIOS settings (select products only) ........................................................................................................... 90
vi
Using HP Sure Start (select products only) ......................................................................................................... 90
7 HP PC Hardware Diagnostics (UEFI) – Windows 10 ........................................................................................... 91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 92
8 Computer Setup and HP PC Hardware Diagnostics (UEFI – Windows 8 ............................................................... 93
Using Computer Setup ......................................................................................................................................... 93
Starting Computer Setup .................................................................................................................. 93
Navigating and selecting in Computer Setup ................................................................................... 94
Restoring factory settings in Computer Setup ................................................................................. 94
Updating the BIOS ............................................................................................................................. 95
Determining the BIOS version ........................................................................................ 95
Downloading a BIOS Update ............................................................................................................. 95
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................ 96
9 Specifications ............................................................................................................................................. 97
Tablet specifications ........................................................................................................................................... 97
10 Backup and recovery – Windows 10 ............................................................................................................. 98
Creating recovery media and backups ................................................................................................................ 98
Creating HP Recovery media (select products only) ........................................................................ 99
Using Windows Tools ........................................................................................................................................ 100
Restore and recovery ........................................................................................................................................ 100
Recovering using HP Recovery Manager ........................................................................................ 101
What you need to know before you get started .......................................................... 101
Using the HP Recovery partition (select products only) .............................................. 102
Using HP Recovery media to recover ........................................................................... 102
Changing the computer boot order .............................................................................. 103
Removing the HP Recovery partition (select products only) ....................................... 103
11 Backup and recovery – Windows 8 ............................................................................................................. 104
Backing up your information ............................................................................................................................. 104
Performing a system recovery .......................................................................................................................... 104
Using the Windows recovery tools ................................................................................................. 104
Using f11 recovery tools ................................................................................................................. 105
Changing the boot device order ...................................................................................................... 105
Using Windows Refresh or Windows Reset .................................................................................... 107
12 Statement of Volatility ............................................................................................................................ 108
Non-volatile memory usage ............................................................................................................................. 109
vii
Questions and answers ..................................................................................................................................... 112
13 Power cord set requirements .................................................................................................................... 113
Requirements for all countries ......................................................................................................................... 113
Requirements for specific countries and regions ............................................................................................. 113
14 Recycling ................................................................................................................................................ 115
Index ........................................................................................................................................................... 116
viii
1 Product description
Category Description
Product Name HP ElitePad 1000 G2
Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side bus (FSB),
2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board
Graphics Intel HD Graphics
Panel 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive
digitizer, chemically-strengthened glass with anti-smudge
Memory On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system supports a
4096-MB × 1 (4 pieces, 128 MB × 32 chips) configuration
Primary storage 128- or 64-GB embedded MultiMedia Card (eMMC), soldered to the system board
Optical drive No internal optical drive or USB-powered optical drive is supported
Audio and video 2 integrated stereo speakers, each 1.5 W
HD Audio
DTS+ sound
2 digital microphones
2 fixed, integrated webcams (2.1-MP front-facing webcam; 8.0-MP rear-facing webcam with
LED flash)
Ethernet No Ethernet support
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Integrated WLAN antennas
Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module
Integrated world-wide/5-band WWAN antennas
Secured by subscriber identity module (SIM)
Support for the following WWAN formats:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module
●HP lt4112 LTE/HSPA+ Gobi 4G Module
●HP lt4225 LTE/EV-DO Gobi 4G Module
●HP lt4226 LTE/HSPA+ Gobi 4G Module
Support for no WWAN option
Integrated near field communication (NFC) module and antennas
External media cards Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB
Ports ●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
1
Category Description
Ports (continued) ●HP ElitePad 900-proprietary docking connector
Sensors ●Accelerometer + eCompass
●Ambient light sensor
●Gyroscope
●Haptics
Docking HP ElitePad-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio in/out
jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included)
Keyboard/pointing devices No integrated keyboard or TouchPad
Support for USB- or Bluetooth-connected external keyboard and mouse
Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount); connector on
AC Adapter connects to the tablet through the docking connector
Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery
Security Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)
Operating system Preinstalled:
●Windows 10 Home 64-bit Chinese Market CPPP (available only in the People’s Republic
of China)
●Windows 10 Home 64-bit Entry Tablet + 2-in-1 Notebook
●Windows 10 Home 64-bit Entry Tablet + 2-in-1 Notebook Chinese Market
●Windows 10 Home 64-bit Entry Tablet + 2-in-1 Notebook Single Language
●Windows 10 Home Suite for Higher Education
●Windows 10 Professional 64-bit Suite for MSNA
●Windows 10 Professional 64-bit Suite for MSNA Emerging Markets
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook (Healthcare)
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook (Retail)
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook (Rugged)
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook Chinese Market
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook Chinese Market (Healthcare)
●Windows 10 Professional 64-bit Tablet + 2-in-1 Notebook Chinese Market (Rugged)
●Microsoft Windows 8.1 ML 64-bit
●Microsoft Windows 8.1 EM 64-bit
●Microsoft Windows 8.1 CM 64-bit
●Microsoft Windows 8.1 Professional 64-bit
●Microsoft Windows 8.1 Professional 64-bit MSNA
●Microsoft Windows 8.1 Professional 64-bit Retail Solutions
●Microsoft Windows 8.1 SST 64-bit with Home and Student DPK
●Microsoft Windows 8.1 SST 64-bit China with Home and Student DPK
●Microsoft Windows 8.1 SST 64-bit without Home and Student DPK
2 Chapter 1 Product description
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