Ingenico PAYZONE iCT250 Foglio di istruzioni
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Fixed card machine
Get ready to trade
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Useful numbers: (Call charges apply)
Customer services: 0844 811 6666
Authorisation: 0844 822 2000 / 0844 824 5092
Chargebacks: 0844 755 0094
American Express: 0800 032 7216
Diners: 0845 850 0195
Supplies for your card machine:
Supplies for your xed card machine, including till rolls and holsters,
can be purchased directly from our approved supplier, PDQ consumables.
Contact them by: (Call charges apply)
Telephone: 0844 822 2044
Fax: 0844 822 2031
Web: pdqconsumables.com (to order online)
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Contents
6 Essentials
• Keeping your business safe
• Receiving your money
• Need to know more?
10 Taking a payment
• Chip and PIN payments
• Contactless payments
• Chip and signature payments
• Magnetic stripe payments
• Mail order and telephone payments
• Refunds
• End of day – banking your payments
• Printing a transaction log
• Changing the till roll
30 Troubleshooting
• Common prompts
• Troubleshooting and more help
34 Important information
• Important safety information from Ingenico Ltd. and best practice
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Essentials
5
Keeping your business safe
Taking card payments means that you’ll be handling personal
data from your customers, so you’ll need to make sure that
you keep their details secure. You may have heard about
the Payment Card Industry Data Security Standard (PCI
DSS), which helps to make sure that anyone handling card
payments does so securely. We’ll write to you again in 3-4
months with more information, but for now there are a few
simple things you can do to help look after your business.
Keep your receipts locked away
Your card machine will print a ‘merchant copy’ receipt with
a card number on, which must be kept secure. You’ll need
to make sure you lock away all receipts and keep them
somewhere safe.
Make sure you know who has your card machine at all times
Fraudsters can sometimes target card machines in order to
gather card data. The easiest way to keep yourself safe is to
make sure that you always know who has your card machine
and what they’re using it for. Fraudsters have occasionally
posed as service engineers in order to get access to card
machines, so please be vigilant and make sure that you
always know where your card machine is and who has
access to it. You should also make sure that you keep your
supervisor cards safe.
Keep your imprinter safe
If you have a manual imprinter in your box as a back-up then
lock this away somewhere safe, as it can also be used to take
card payments.
If you’d like to know more about data security, please visit
barclaycard.co.uk/pcidss
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Essentials
Essentials 7
Receiving your money
At the end of each day you should do an ‘End of Day
Banking’ process, as described on page 22. This will allow
you to conrm that all of the payments you’ve taken have
been submitted to us for settlement. The money will then
be paid into your chosen bank account according to the
schedule agreed when you signed up.
Need to know more?
For more information on this and other aspects of taking
payments please make sure you read our procedure guide,
which you’ll nd at barclaycard.co.uk/business/tips
Best practice
Caring for your card machine
Please make sure liquids can’t get inside the card machine
case. To clean the card machine use a damp cloth that
has been dipped into mild soapy water and thoroughly
wrung out.
Please don’t use solvents, cleaning uids or abrasives on the
card machine, as they could damage the plastic.
It’s important to keep your card machine connected
at all times
You need to keep your terminals switched on at all times
(including night time) as we sometimes use these periods
to update important security changes. This will help keep
your business secure and make sure your terminal stays
compliant. It also means your card machines can continue to
work and you’re able to trade as normal – so it’s important
you do this.
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Taking a payment
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Chip and PIN payments
14.33
10/09/2015
TU2 .01.19
KeyinAmount
£0.00
andthen press ENTER
14.33
10/09/2015
TU2 .01.19
Amount £55.00
PIN****
Cardholderto key PIN
Enter=OK Clear=Del
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1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2 Ask your customer to insert their
card into the card reader in your card
machine, or your separate customer
PIN pad if you have one.
3 Ask your customer to enter their
PIN and conrm by pressing the
button.
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