Ingenico AXIUM EX4000 Manuale utente

AXIUM EX4000

User Guide

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Contents

Table of Contents

1. Introduction

2. Presentation

2.1 Content of the box

2.2 Overview of AXIUM EX4000

2.3 Key Locations and Functions

2.4 Touch Panel

3. Use of the terminal

3.1 Power on/Power off the terminal

3.2 Reading cards

3.3 Usage of rear camera

3.4 USB Type-C

4. Installation

4.1 Recommendations

4.2 Screen Protective film

4.3 Installing modules

4.4 Battery

4.5 Visual Impaired (VI) Accessory

5. Recommendations

5.1 Safety

5.2 Security of your terminal

5.3 Fixed installation

5.4 Cleaning the terminal

5.5 Transport and storage

6. Standards

7. Troubleshooting

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

We hope that you will be fully satisfied with your new AXIUM EX4000

terminal.

Read this guide to understand and make the best use of your terminal. It

presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

1. Introduction

WARRANTY/

SECURITY

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

2. Presentation

2.1 Contents of the box

AXIUM EX4000 terminal

Power adapter

This user guide

Ejector

WARNING

The power supply unit provided with your equipment is

specially designed for INGENICO AXIUM EX4000 terminal.

Do not use any other power supply. The use of a power

supply with apparently similar voltage/current characteristics

may damage your terminal.

ADVICE

Keep the package. It must be re-used whenever the

terminal is shipped.

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

1) Camera

3) Power key

5) SAM /SIM 2 card slot

7) SIM 1 card slot

9) Speaker

11) Contactless landing zone

2) Volume Keys

4) Micro SD slot

6) Eject hole for SIM/SAM card tray

8) LEDs for Contactless Card

10) Flash

2.2 Overview of AXIUM EX4000

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

Weight

Dimension (L x W x H)

Electrical mains network

182g

146.8 X 75 X 13.1mm / 5.8 x 2.95 x 0.52 in

100-240VAC/50-60Hz Class II

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

12) LCD and touch screen

14) Microphone

13) USB Type-C connector

15) Smart card reader

2.3 Key Locations and Functions

Three physical keys on the right side of the terminal: a power button key

and two volume keys.

Three virtual keys at the bottom of the 5-inch screen: Menu, Home and

Back keys.

The AXIUM EX4000 is equipped with touch panel that allows input via finger

or with the use of a stylus.

2.4 Touch Panel

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

Volume Keys

Power button

Home

Menu Back

3. Use of the terminal

3.1 Power on/Power off the terminal

Press <Power> button for about 1s until the display is turned on.

Press and hold <Power> button for more than 2s until the display shows

the following menu.

Press <Power off>.

If the battery is empty, the terminal will automatically shut off.

In the event of abnormal behavior of the terminal, press and hold the

power button for 8 seconds to force the terminal to reboot.

Terminal reboot:

Power On Terminal:

Power Off Terminal:

Battery Low:

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

To conserve battery power, the screen may be turned off with a short

press of the power button. (Approximately 0.5 seconds).

Screen saver mode:

3.2 Reading cards

Insert the EMV card

horizontally with the metal

chip facing upward.

Leave card in this position until

the transaction is completed

or prompted to remove it.

Bring the card firmly up to the

active zone.

Keep the card close to the

reader during the transaction.

Do not remove the card until

prompted by application or the

LEDs indicate that the

transaction has been

completed.

Magnetic stripe card

Contactless card

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

3.3 Usage of rear camera

Rear camera aims at the barcode and moves EX4000 from far to near.

A beep will sound when the barcode is successfully scanned.

3.4 USB Type-C

USB Type-C connector is located on the left

side of the terminal.

The connector manages Host and Slave

connections.

Connector is used for the audio Jack solution.

To prevent possible hearing damage, do not listen at high

volume levels for long periods.

WARRANTY

AXIUM EX4000

07/11

Banks and Acquirers International Holding SAS

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