
9
Ice and Water
The ice maker is not producing ice or not enough ice
■Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
■Ice maker turned on? Make sure wire shutoff arm or switch
(depending on model) is in the ON position.
■New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
■Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
■Ice cube jammed in the ice maker ejector arm?
Remove ice from the ejector arm with a plastic utensil.
■Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■Water shutoff valve not fully open? Turn the water shutoff
valve fully open.
■Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
■Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
■Questions remain regarding water pressure? Call a
licensed, qualified plumber.
Off-taste, odor or gray color in the ice
■New plumbing connections? New plumbing connections
can cause discolored or off-flavored ice.
■Ice stored too long? Discard ice. Wash ice bin. Allow
24 hours for ice maker to make new ice.
■Odor transfer from food? Use airtight, moisture proof
packaging to store food.
■Are there minerals (such as sulfur) in the water? A water
filter may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing.
The ice dispenser will not operate properly
■If the ice storage bin is located on the door, remove the
temporary shield from underneath the ice storage bin. See
“Ice Maker and Storage Bin.”
■Freezer door closed completely? Close the door firmly. If it
does not close completely, see “The doors will not close
completely.”
■Ice bin installed correctly? Be sure the ice bin is firmly in
position.
■New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
■Ice stuck in the delivery chute? Use a plastic utensil to clear
the delivery chute.
■Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker.
■Has the ice melted around the auger (metal spiral) in the
ice bin? Dump the ice cubes and clean the ice bin.
■Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed”to “cubed.”If
cubed ice dispenses correctly, depress the button for
“crushed”ice and begin dispensing again.
■Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.
The water dispenser will not operate properly
■Freezer door closed completely? Close the door firmly. If it
does not close completely, see “The doors will not close
completely.”
■Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.
■Is the water pressure at least 30 psi (207 kPa)? The water
pressure to the home determines the flow from the dispenser.
See “Water System Requirements.”
■Kink in the home water source line? Straighten the water
source line.
■New installation? Flush and fill the water system.
■Water filter installed on the refrigerator? The filter may be
clogged or incorrectly installed.
■Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements”
in either the Installation Instructions or the Use & Care Guide.
Water is leaking from the dispenser
NOTE: One or two drops of water after dispensing is normal.
■Glass not being held under the dispenser long enough?
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
■New installation? Flush the water system. See “Water and
Ice Dispensers.”
■Recently changed water filter? Flush the water system. See
“Water and Ice Dispensers.”
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING