Juniper ADVANCED INSIGHT SCRIPTS 2.5 - S REV 1 Manuale di istruzioni

2010, Juniper Networks, Inc. 1

ADVANCED INSIGHT SCRIPTS (AI-SCRIPTS)

2.5 RELEASE NOTES

6 October 2010

Revision 1

These release notes accompany Release 2.5R1 of the Advanced Insight Scripts (AI-Scripts).

AI-Scripts are Junos event scripts used to enable Juniper Networks J Series, M Series, MX

Series, T Series, EX Series, and SRX Series devices to:

React to specific incident events that occur and provide relevant information for analysis

Periodically collect data on events that can be used to predict and prevent risks in the future

Package all incident and intelligence event data into a structured format, such as a Juniper

Message Bundle (JMB), and send it to an archive location to be collected and displayed by

the Advanced Insight Manager (AIM) application

You can also find these release notes, the Advanced Insight Scripts (AI-Scripts) Release Notes,

and the AIS User Guide on the Juniper Networks Technical Publications Web page, at

http://www.juniper.net/techpubs/software/management/ais/.

Contents

Summary of Release 2.5 Features..................................................................................................3

AI-Scripts 2.5R1 ........................................................................................................................3

AI-Scripts Operation.........................................................................................................................3

AI-Script Modes................................................................................................................................3

Events Detected by AI-Scripts.........................................................................................................5

Current Software Release..............................................................................................................30

Outstanding Issues ........................................................................................................................30

Issues Fixed Since Last Release...................................................................................................31

Junos PRs That Affect AI-Scripts...................................................................................................31

Installing AI-Scripts ........................................................................................................................32

AI-Scripts System Requirements ............................................................................................32

AI-Scripts/AIM Compatibility....................................................................................................32

AI-Scripts Installation Methods................................................................................................32

Downloading AI-Scripts Install Packages................................................................................32

AI-Scripts Install Package Versioning .....................................................................................33

AI-Scripts Install Locations on Devices...................................................................................33

Automatically Installing AI-Scripts Overview...........................................................................33

Advanced Insight Scripts (AI-Scripts) 2.5 Release Notes

2Copyright

2010, Juniper Networks, Inc.

Automatically Installing AI-Scripts ...........................................................................................34

Manually Configuring and Installing AI-Scripts on Devices.....................................................34

AI-Scripts Commands....................................................................................................................38

Installing an AI-Scripts Package....................................................................................................38

Upgrading an AI-Scripts Package...........................................................................................38

Deleting an AI-Scripts Package...............................................................................................38

Rolling Back an AI-Scripts Package........................................................................................38

Not Saving Copies of AI-Scripts Package Files During Installation ........................................38

Removing AI-Scripts Packages After Installation....................................................................38

JUNOS Documentation and Release Notes..................................................................................39

Requesting Technical Support.......................................................................................................39

Self-Help Online Tools and Resources...................................................................................39

Opening a Case with JTAC.....................................................................................................40

Revision History.............................................................................................................................40



Summary of Release 2.5 Features

2010, Juniper Networks, Inc.

Summary of Release 2.5 Features

This section describes key features of the current AI-Scripts release.

AI-Scripts 2.5R1

Features

Empty FPC heap / jtree attachments suppressed in AI-Scripts. (PR 540766)

Remove trend-data section from AI-Scripts problem event-scripts. (PR 556345)

Apply AI-Scripts JMB file permissions workaround for Junos PR/513414. (PR 556607)

Event-Scripts

Added AI-Script event for mrvl_brg_port_stg_cist_init. (PR 545325)

Added AI-Script event for cm_read_i2c errno:5. (PR 545466)

Added AI-Script event for /kernel: ifd_request: RTM_ID <48> should only do pointchanges.

(PR 545468)

Added AI script for event %KERN-3: jsr_prl_recv_ack_msg(). (PR 556009)

Resolved Issues

Trim the link for the KB note for the event pfestat_req_receive. (PR 545464)

AI-Scripts workaround for JUNOS PR/520377, which generates duplicate chassis-module

subtags in Routing Engine section on M320 and some EX Series platforms. (PR 548758)

Modify the problem description field in problem-event-mrvl_brg_port_cist_init.slax to include

the related KB link. (PR 549035)

Trim the KB link for AI-Scripts problem-event-GenCfgBloberror.slax. (PR 551498)

AI-Scripts problem events for protocol-neighbor-related issues in BGP, OSPF, RSVP, and

ISIS have been removed. (PR 555122)

Modify attachments in AI-Scripts event-script problem-event-ichipregerr.slax. (PR 555489)

AI-Scripts Operation

AI-Scripts do the following tasks:

React to specific incident events that occur on devices and provide relevant information about

the problems for analysis

Periodically collect data on events that can be used to predict and prevent risks in the future

Package all incident and intelligence event data into a structured format, such as a Juniper

Message Bundle (JMB), and send it to a remote archive location so that it can be collected

and displayed by Advanced Insight Manager (AIM)

AI-Script Modes

AI-Scripts operate in two distinct modes:

Reactive (incident-driven)—A trigger event occurs and is detected on a device. An AI-Script

is executed. An AI-Script builds a Juniper Message Bundle (JMB) with event and router data,

and sends it to a designated AIM archive location.

Advanced Insight Scripts (AI-Scripts) 2.5 Release Notes

4Copyright

2010, Juniper Networks, Inc.

Each AI-Script corresponds to a specific device event. The list of device problem events that

can be detected and reported will evolve over time. See Table 1 on page 3.

Proactive (intelligence-driven)—AI-Scripts monitor device system resources for fluctuations

that could signal a future problem. AI-Scripts collect intelligence data for analysis. A tailored

AI-Script builds a JMB with intelligence data and sends it to a designated remote AIM archive

location.

Events Detected by AI-Scripts

2010, Juniper Networks, Inc.

Events Detected by AI-Scripts

Table 1 on page 3 lists the events detected by Release 2.5 of the AI-Scripts.

Table 1: Events Detected by AI-Scripts

EVENT ID

DESCRIPTION

ACCT_MALLOC_FAILURE The accounting statistics process could not allocate memory from the

heap.

ACCT_XFER_POPEN_FAIL A failed call to the popen() function when the accounting statistics process

invokes the indicated command to transfer the indicated file.

ASP_IDS_INV_CLEAR_QUERY The intrusion detection services (IDS) receives a request to clear

information from the IDS tables. The request includes the indicated type of

query, which the IDS cannot interpret.

ASP_IDS_INV_CLEAR_QUERY_VER The intrusion detection services (IDS) receives a request to clear

information from the IDS tables. The request version number did not match

the version number of requests that the IDS can service.

ASP_L2TP_NO_MEM The Layer 2 Tunneling Protocol (L2TP) could not allocate the memory it

needed to create a flow for the indicated tunnel and session.

ASP_L2TP_OBJ_CAC_FAIL The Layer 2 Tunneling Protocol (L2TP) could not allocate memory from an

object cache for the flow defined by the indicated unit, tunnel, and session.

ASP_PGCP_IPC_PIPE_WRITE_FAILED The Packet Gateway Control Protocol (PGCP) client on the Services Port

Interface Card failed to write an interprocess communication (IPC)

message to the end of its pipe.

ASP_PGCP_IPC_PIPE_WRITE_FAILED The Packet Gateway Control Protocol (PGCP) client on the Services Port

Interface Card failed to write the contents of its interprocess

communication (IPC) pipe to the socket layer.

AUDITD_RADIUS_OPEN_FAILED The audit process (auditd) could not create a RADIUS object handle used

for various RADIUS operations.

AUDITD_RADIUS_OPEN_FAILED The audit process (auditd) could not create a RADIUS object handle used

for various RADIUS operations.

AUDITD_RADIUS_REQ_CREATE_FAILED The audit process (auditd) could not create a RADIUS accounting request

for the indicated reason.

AUDITD_SOCKET_FAILURE The audit process (auditd) listens on a Transmission Control Protocol

(TCP) socket for system accounting events reported by other processes on

the device. The indicated socket operation failed with the indicated error.

AUTHD_AUTH_CREATE_FAILED The generic authentication service process (authd) could not allocate an

authentication object for the indicated reason.

AUTHD_SERVER_INIT_BIND_FAIL The generic authentication service process (authd) could not bind the

server to the address specified.

Advanced Insight Scripts (AI-Scripts) 2.5 Release Notes

6Copyright

2010, Juniper Networks, Inc.

Table 1: Events Detected by AI-Scripts (continued)

EVENT ID

DESCRIPTION

AUTHD_SERVER_INIT_LISTEN_FAIL The generic authentication service process (authd) could not initialize

listening on the server for the indicated socket.

AUTHD_SETSOCKOPT_FAILED The generic authentication service process (authd) could not set socket

options during the indicated operation.

AUTHD_SOCKET_FAILED The generic authentication service process (authd) could not open a

socket during the indicated operation.

AUTOCONFD_AUTH_NO_MEM The memory allocation (malloc) for username authentication failed.

AUTOD_RECV_FAILURE The autoinstallation process (autod) received the indicated error when it

tried to receive data on a socket.

AUTOD_SEND_FAILURE The autoinstallation process (autod) receives the indicated error when it

sends data on a socket.

AUTOD_SOCKET_CREATE_FAILURE The autoinstallation process (autod) receives the indicated error when it

creates a socket.

AV_PATTERN_KL_CHECK_FAILED The device is unable to use the Kaspersky pattern file. The error message

provides information to give to Juniper Networks technical support.

AV_PATTERN_TOO_BIG The pattern file size specified in the server initialization file (server.ini)

exceeds the maximum prescribed limit.

AV_PATTERN_WRITE_FS_FAILED The device is unable to save the contents of an antivirus pattern file to the

file system.

BFDD_READ_ERROR The bidirectional forwarding detection process (bfdd) could not read a

message available on the indicated type of pipe.

BFDD_WRITE_ERROR The bidirectional forwarding detection process (bfdd) could not write a

message to the indicated type of pipe.

BOOTPD_HWDB_ERROR The boot parameter process (tnp.bootpd) could not complete an operation

in the hardware database maintained by the chassis process (chassisd),

for the indicated reason.

CFMD_RTSOCK_OPEN_FAILURE The connectivity fault management process (cfmd) could not successfully

open a routing socket to the kernel, for the indicated reason.

CHASSISD_BUS_DEVICE_OPEN_FAILURE The chassis process (chassisd) could not open the indicated bus device,

for the indicated reason.

CHASSISD_CFEB_POWER_FAILURE The chassis process (chassisd) could not turn on or turn off the power to

the indicated Compact Forwarding Engine Board (CFEB).

CHASSISD_CLOCK_FAILURE The chassis process (chassisd) determined that the indicated clock source

failed in the indicated way.

CHASSISD_CMB_READBACK_ERROR The chassis process (chassisd) could not read back information from the

Chassis Management Bus (CMB) about the indicated component (field-

replaceable unit, or FRU).

Events Detected by AI-Scripts

2010, Juniper Networks, Inc.

Table 1: Events Detected by AI-Scripts (continued)

EVENT ID

DESCRIPTION

CHASSISD_COMMAND_ACK_ERROR The chassis process requested that the indicated component (field-

replaceable unit, or FRU) confirm that it was online. The indicated error

occurred when the FRU sent its response. In the normal case, the chassis

process performed any additional action necessary to guarantee that the

FRU came online.

CHASSISD_COMMAND_ACK_SFM_ERROR The chassis process (chassisd) requires an acknowledgment from each

Switching and Forwarding Module (SFM) before it registers a Flexible PIC

Controller (FPC) as online. The acknowledgment message from the

indicated SFM failed for the indicated FPC.

CHASSISD_FAN_FAILURE The indicated fan or impeller failed. The chassis process (chassisd) raised

an alarm and increased the speed of the remaining fans (and impellers, if

applicable) to full speed.

CHASSISD_FASIC_FTOKEN_ERROR The chassis process (chassisd) detected an underflow or overflow error on

the indicated F chip on the indicated Control Board (CB).

CHASSISD_FASIC_FTOKEN_INIT_ERROR The chassis process (chassisd) encountered an error while initializing

memory at the indicated address for the indicated F chip on the indicated

Control Board (CB).

CHASSISD_FASIC_HSL_CONFIG_ERROR The chassis process (chassisd) could not configure high-speed links (HSL)

for the indicated F chip on the indicated Control Board (CB).

CHASSISD_FASIC_HSL_LINK_ERROR The chassis process (chassisd) detected an error for the indicated high-

speed link (HSL) for the indicated F chip on the indicated Control Board

(CB).

CHASSISD_FASIC_INIT_ERROR The chassis process (chassisd) detected that F chips were not yet

initialized on the Control Board (CB).

CHASSISD_FASIC_INPUT_DROP The Packet Forwarding Engine divides packets into smaller units called

cells for more efficient processing. As the indicated F chip on the indicated

Control Board (CB) processed data that was received from the indicated

Packet Forwarding Engine on the indicated Flexible PIC Concentrator

(FPC), it dropped the indicated number of cells per second.

CHASSISD_FASIC_OUTPUT_DROP The Packet Forwarding Engine divides packets into smaller units called

cells for more efficient processing. As the indicated F chip on the indicated

Control Board (CB) processed data before sending it to the indicated

Packet Forwarding Engine on the indicated Flexible Port Concentrator

(FPC) for outgoing transmission, it dropped the indicated number of cells

per second.

CHASSISD_FASIC_PIO_READ_ERROR The indicated routine failed with a read error at the indicated address and

(CB).

Advanced Insight Scripts (AI-Scripts) 2.5 Release Notes

8Copyright

2010, Juniper Networks, Inc.

Table 1: Events Detected by AI-Scripts (continued)

EVENT ID

DESCRIPTION

CHASSISD_FASIC_PIO_WRITE_ERROR The indicated routine failed with a write error at the indicated address and

(CB).

CHASSISD_FASIC_PLL_ERROR The chassis process (chassisd) could not lock a phased-lock loop (PLL) for

the indicated F chip on the indicated Control Board (CB).

CHASSISD_FASIC_RESET_ERROR The chassis process (chassisd) could not reset the indicated F chip on the

indicated Control Board (CB).

CHASSISD_FASIC_SRAM_ERROR The chassis process (chassisd) detected that SRAM failed to initialize for

the indicated F chip on the indicated Control Board (CB).

CHASSISD_FCHIP_CONFIG_MD_ERROR The chassis process (chassisd) detected an invalid number of Md chips for

the indicated F chip, Packet Forwarding Engine, and Flexible PIC

Concentrator (FPC).

CHASSISD_FCHIP_HSR_ERROR The chassis process (chassisd) detected an error in the high-speed

receiver (HSR) subsystem for the F chip with the indicated characteristics.

CHASSISD_FCHIP_HST_ERROR The chassis process (chassisd) detected an error in the high-speed

transmitter (HST) subsystem for the F chip with the indicated

characteristics.

CHASSISD_FCHIP_LINK_ERROR The chassis process (chassisd) detected an error for the indicated high-

speed receiver (HSR) or high-speed transmitter (HST) link for an F chip on

the indicated Switch Interface Board (SIB).

CHASSISD_FCHIP_MONITOR_ERROR The chassis process (chassisd) detected an invalid F-chip module while

enabling or disabling the monitoring of F-chip functional blocks.

CHASSISD_FCHIP_PIO_READ_ERROR The indicated routine failed with a read error at the indicated address and

CHASSISD_FCHIP_PIO_WRITE_ERROR The indicated routine failed with a write error at the indicated address and

CHASSISD_FHSR_READ_REG_ERROR The high-speed receiver (HSR) read routine failed at the indicated address

on an F-chip register.

CHASSISD_FHSR_WRITE_REG_ERROR The high-speed receiver (HSR) write routine could not record the indicated

value at the indicated address on an F-chip register.

CHASSISD_FHST_READ_REG_ERROR The high-speed transmitter (HST) read routine failed at the indicated

address on an F-chip register.

CHASSISD_FHST_WRITE_REG_ERROR The high-speed transmitter (HST) write routine could not record the

indicated value at the indicated address on an F-chip register.

CHASSISD_FILE_OPEN The chassis process (chassisd) could not open the indicated file for the

indicated reason.

Events Detected by AI-Scripts

2010, Juniper Networks, Inc.

Table 1: Events Detected by AI-Scripts (continued)

EVENT ID

DESCRIPTION

CHASSISD_FM_ERROR During execution of the indicated fabric management routine, the indicated

error occurred between the indicated Switch Interface Board (SIB) and the

indicated Packet Forwarding Engine on the indicated Flexible PIC

Concentrator (FPC).

CHASSISD_FM_ERROR_SIB_L_FB_HSR In a routing matrix, packets traverse both electrical and optical media as

they travel between the Switch Interface Boards (SIBs) in the T640 router

(called SIB-Ls) and the SIBs in the TX Matrix platform (called SIB-Ss). The

chassis process (chassisd) on the routing node that houses the indicated

SIB-L detected an error in the electrical path between the indicated ports

on the SIB-L and the corresponding SIB-S.

CHASSISD_FM_ERROR_SIB_L_FB_SMF In a routing matrix, packets traverse both electrical and optical media as

they travel between the Switch Interface Boards (SIBs) in the TX Matrix

(the switch-card chassis, or SCC) and the SIBs in the T640 routers (called

SIB-Ls). The chassis process (chassisd) on the T640 router that houses

the indicated SIB-L detected the indicated error as packets that were

traveling in the indicated direction were translated between electrical and

optical media.

CHASSISD_FM_ERROR_SIB_S_FB_HSR In a routing matrix, packets traverse both electrical and optical media as

they travel between the Switch Interface Boards (SIBs) in the TX Matrix

platform (called SIB-Ss) and the SIBs in the T640 routers (called SIB-Ls).

The chassis process (chassisd) on the TX Matrix detected an error in the

electrical path between the indicated port on the indicated SIB-S and the

indicated port on a SIB-L installed in the indicated T640 router (line-card

chassis, or LCC).

CHASSISD_FM_ERROR_SIB_S_FB_SMF In a routing matrix, packets traverse both electrical and optical media as

they travel between the Switch Interface Boards (SIBs) in the TX Matrix

(called SIB-Ss) and the SIBs in the T640 routers (line-card chassis, or

LCCs). The chassis process (chassisd) on the TX Matrix platform detected

the indicated error as packets that were traveling to or from the indicated

LCC were translated between electrical and optical media.

CHASSISD_FM_SIB_ERROR The chassis process (chassisd) detected the indicated type of error on the

indicated Switch Interface Board (SIB) and performed the indicated action.

CHASSISD_FPC_PIC_DETECT_TIMEOUT The chassis process (chassisd) expects to receive notification within a

timeout period that each Flexible PIC Concentrator (FPC) has attached the

PIC that it houses. It did not receive notification from the indicated FPC.

CHASSISD_FRU_INVALID_SLOT The chassis process (chassisd) detected that the indicated hardware

component (field-replaceable unit, or FRU) was inserted in a slot that is not

valid for that component type.

CHASSISD_GBUS_NOT_READY The GBUS was not ready when the chassis process (chassisd) first tried to

power it on, and the power-up operation timed out.

Advanced Insight Scripts (AI-Scripts) 2.5 Release Notes

10 Copyright

2010, Juniper Networks, Inc.

Table 1: Events Detected by AI-Scripts (continued)

EVENT ID

DESCRIPTION

CHASSISD_GBUS_READBACK_ERROR There was an error when the chassis process (chassisd) tried to read back

information from the GBUS on the indicated component (field-replaceable

unit, or FRU).

CHASSISD_HSR_FIFO_ERROR A first-in, first-out (FIFO) read error occurred during execution of the

indicated routine on the indicated high-speed receiver (HSR).

CHASSISD_I2C_BAD_IDEEPROM_FORMAT The chassis process (chassisd) determined that the ID EEPROM format

specified for the indicated type of hardware component (field-replaceable

unit, or FRU) is not valid for it.

CHASSISD_I2C_READ_ERROR The chassis process (chassisd) cannot read I2C data from the indicated

device.

CHASSISD_I2CS_READBACK_ERROR The chassis process (chassisd) cannot read back information from the I2C

slave (I2CS) about the indicated component (field-replaceable unit, or

FRU).

CHASSISD_IFDEV_DETACH_FPC The chassis process (chassisd) detached the interface devices for all PICs

on the indicated Flexible PIC Concentrator (FPC).

CHASSISD_IFDEV_DETACH_PIC The chassis process (chassisd) detached the interface devices for the

indicated PIC.

CHASSISD_IPC_CONNECTION_DROPPED The chassis process (chassisd) dropped the interprocess communication

(IPC) connection to the indicated component (field-replaceable unit, or

FRU).

CHASSISD_IPC_DAEMON_WRITE_ERROR The chassis process (chassisd) could not write to a socket because of the

indicated error. The socket is for a connection to another process that runs

on the Routing Engine and helps manage the chassis.

CHASSISD_IPC_MSG_DROPPED The chassis process (chassisd) dropped an interprocess communication

(IPC) message because the message queue had already reached

maximum capacity.

CHASSISD_IPC_MSG_UNHANDLED The chassis process (chassisd) received an interprocess communication

(IPC) message about the indicated FRU. The message had the indicated

characteristics. chassisd could not handle the message.

CHASSISD_IPC_WRITE_ERR_NULL_ARGS The chassis process (chassisd) could not send a message to the indicated

component (field-replaceable unit, or FRU) because one or more required

parameters had a null value.

CHASSISD_MAC_ADDRESS_ERR The chassis process (chassisd) could not obtain a media access control

(MAC) address for the indicated interface because of an internal error.

CHASSISD_MAC_ADDRESS_FABRIC_ERR The chassis process (chassisd) could not obtain a media access control

(MAC) address for the indicated fabric interface because of an internal

error.

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