Karel Evm224 Manuale utente

Karel EVM224

Auto Attendant & Voice Mail

Easy to Use

Owner’s

Guide

Edition 3.1

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INTRODUCTION

This Easy to Use Owner's Guide provides an overall reference on the

EVM224 Auto Attendant facilities of KAREL MS224 Telephone System.

Optionally, EVM224 may have Voice Mail facilities.

Auto Attendant facilities mainly serve the external callers by guiding

them throughout their calls with messages pre-recorded by the

System Supervisor. Hence, this guide does not cover any extension

user facility for Auto Attendant. The only two Auto Attendant facilities

available for the operator are given in the last pages.

Voice Mail, on the other hand, offers facilities to extension users.

These facilities are given in the three main parts:

1) In the first part, the Voice Mail facilities available for all the users

are given.

2) In the second part, the Voice Mail facilities available for the

extension users who are calling the system from outside are

given.

3) In the third part, the operator only facilities are given.

Notes:

• External callers, who want to access any Auto Attendant or Voice

Mail service must use Tone Dialing (DTMF) telephone sets.

• If a user receives music or silence upon attempting to use any

Auto Attendant or Voice Mail facility, this means that the EVM224

is busy. In this case the user may wait off hook till the EVM224

gets idle or hang up and try again later.

Karel EVM224 Easy To Use Owner’s Guide

Edition 3.1 3

I. EXTENSION SERVICES

I.1. TEMPORARY ABSENT MESSAGE (8648)

Allows leaving a temporary message to be read to the calling parties. The message

is cleared at the next use of the extension telephone.

• ACTIVATE • CLEAR

Lift handset. Lift handset.

Dial any digit.

Message is cleared.

Record message within 30 seconds

after hearing “beep”.

Hang up.

I.2. PERMANENT ABSENT MESSAGE (737)

Allows recording a permanent message and activating this message whenever you

will be absent.

• ENTER • CLEAR

Lift handset. Lift handset.

Record message within 30 seconds

after hearing “beep”. Receive internal dial tone.

Hang up.



Karel EVM224 Easy To Use Owner’s Guide

Edition 3.1

• ACTIVATE • CANCEL

When you are leaving: When you are back:

Lift handset.

The message is first read and then

activated. Receive internal dial tone.

Receive internal dial tone.

• NOTES

1. The message is automatically activated just after it is recorded.

2. If both the Temporary and Permanent Absent Messages are activated, the

Temporary Absent Message is read to the calling parties.

I.3. LEAVING A MESSAGE (82)

Allows leaving a message at an extension if he is busy, not answering or has left an

Absent Message.

• ACTIVATE

You are receiving busy or ring-back tone or Absent Message upon calling

an extension.

Record message within 30 seconds after hearing “beep”.

Hang up.

Karel EVM224 Easy To Use Owner’s Guide

Edition 3.1 5

I.4. LISTENING TO THE NEW MESSAGES (8646)

Allows listening to the new messages left at your extension. The operator can use

this facility to listen to the messages left at the system in Night Mode as well. When

there are new messages, the system warns you in the following ways:

a) The dial tone becomes discontinuous.

b) The telephone rings for half a second each time you hang up.

c) The telephone rings once for every 10 minutes.

• ACTIVATE

Lift handset.

Dial your password (if you have one).

Listen to message(s).

Receive internal dial tone.

• NOTES

1. If there are more than one message, they are listened to in the record

order.

2. The number of the message being listened to is displayed on the

telephone, if a KAREL Console or Feature Phone is used.

3. The messages listened to are cleared 15 minutes later, unless they are

locked as described in Processing Messages.

Karel EVM224 Easy To Use Owner’s Guide

Edition 3.1

I.5. LISTENING TO ALL THE MESSAGES (8645)

Allows listening to the new messages left at your extension as well as the

messages previously listened to if they are not cleared yet. The operator can use

this facility to listen to the messages left at the system in Night Mode as well.

• ACTIVATE

Lift handset.

Dial your password (if you have one).

Listen to message(s).

Receive internal dial tone.

• NOTES

1. If there are more than one message, they are listened in the record order.

2. The number of the message being listened to is displayed on the

telephone, if a KAREL Console or Feature Phone is used.

3. Each time the messages are listened to again within the period of 15

minutes (i.e. before they are cleared by the system); the system postpones

clearing these messages for another 15 minutes so that they can be

listened to again.

Karel EVM224 Easy To Use Owner’s Guide

Edition 3.1 7

I.6. RECORDING EXTERNAL CALLS (#

• START RECORDING • STOP RECORDING

You are conversing

with an external party.

You are recording your external call.

Hold the call.

Hang up,

or Hold the call.

Dial your extension

number.

Retrieve the call.

Receive “beep”.

Recording starts.

Go on

conversing.

Go on conversing.

• NOTES

1. An external call can be recorded as long as the VM capacity of EVM224

lets.

2. The recorded external call can be listened to as described in Listening To

The New Messages or Listening To All The Messages.

3. The system does not have any of the warnings described in Listening To

The New Messages about the recorded external call.

4. The recorded external call is cleared 15 minutes after it is listened to,

unless it is locked as described in Processing Messages.

5. Each time recorded external call is listened to within the period of 15

minutes (i.e. before it is cleared by the system); the system postpones

clearing the recorded external call for another 15 minutes so that it can be

listened to again.

Karel EVM224 Easy To Use Owner’s Guide

Edition 3.1

I.7. PROCESSING MESSAGES

While listening to the messages or recorded external calls using any of the relevant

features that are explained throughout this guide, the system facilitates certain

operations by pressing certain digits.

• ACTIVATE

You are listening to one of your messages.

You can dial:

To go back to the beginning of current message and restart listening to.

To skip the rest of message and start listening to next message.

To go back 3 seconds and restart listening to.

To go back 3 seconds, increase the voice level of message and restart

listening to.

To go back 3 seconds, decrease the voice level of message and restart

listening to.

To lock current message, skip the rest of current message and start

listening to next message.

To clear current message and start listening to next message.

• NOTES

1. The locked messages are preserved until they are listened to again as

described in Listening To The New Messages or Listening To All The

Messages. After the locked messages are listened to, they become

unlocked (i.e. 15 minutes clearing period starts) unless they are locked

once more.

2. If there are locked messages, the system warns you as described in

Listening To The New Messages.

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