Kensington SD4500 Guida all'installazione

A DIVISION OF ACCO BRANDS CORPORATION

FrequentlyAskedQuestions(FAQ’s)onUSB‐CTechnologyand

TroubleshootingGuideforKensingtonSD4500andSD4600P

USB‐CDockingStations



NotallUSB‐Cdevicesarecreatedequal.WhilethenewUSB‐Cportsarevery

convenient,eachmanufacturercansetupeachmodeltosupportdifferentlevelsof

data,videoandpower.Assuch,compatibilitywithproductivityaccessorieslikethe

KensingtonSD4500andSD4600Pdockscanvary.



USB‐Cisanewtechnologyand,unfortunately,it’salsoacomplicatedtechnology.

Shoppersneedtomakeinformedchoicestoensuretheaccessorytheybuyis

compatiblewiththeirhostdevice,andcan’tassumethateveryaccessorywillwork

seamlessly.Whenthehostdevice’sUSB‐Ccapabilitiesarefullycompatiblewithour

dockingstationfeaturesandallsoftwareonyourhostdevicehavebeenupdated,

theperformanceshouldbenearlyflawless.



IfyouhavequestionsaboutUSB‐C,pleasetakealookatthefollowingFrequently

AskedQuestions(FAQ’s).



ThingstoKnowBeforeYouBuy/CommonIssues

YourlaptopordevicemusthaveaUSB‐Cport.(UsinganadapteronaUSB3.0

portwillnotwork.)

YourdevicemustberunningWindows10,8.1orMACOS(Sierra)orMacOSX

Yosemite(10.10)orlater,orChromeOS.

Forvideooutput,yourUSB‐ClaptoporhybridmustsupportDisplayPortAlt.

ModeoverUSB‐Corvideosignalscannotbesenttoyourmonitors.

Forvideooutput,youmustuseadirectHDMI‐to‐HDMIcableorDisplayPort‐

to‐DisplayPortcable.Connectingviaapassiveadapterwillnotallowvideo

signalstotransmit.

DualvideoisonlysupportedonWindows10and8.1devices(Macand

ChromeUSB‐Cdevicesdonotsupportdualvideo).

FortheSD4600Pdocktoprovidecharging,yourUSB‐Cdevicemustbe

designedtosupportPowerDelivery(PD).NotallUSB‐CdevicessupportPD.

MacOSdevicesneedtoperformaone‐timesoftwaredownloadtosupport

theEthernetport.

A DIVISION OF ACCO BRANDS CORPORATION

Ensurethegraphicsdriver(typicallyfromIntelorAMD)onyourUSB‐Cdevice

isuptodate.Manyvideoproblems,suchasflickeringorfuzziness,canbe

fixedbyrunningasystemupdateonyourdevicetoupdatethedriver.

TheUSB‐CcablecanbepluggedintoaThunderbolt3portonyourdevice.

PleasenotethatwhiletheUSB‐CcableiscompatiblewiththeTB3port,itwill

notsupportfullTB3speeds.

ItisimportanttofollowtheInstructionGuidetoconnectyouraccessoriesin

theproperordertoensureoptimalbandwidthprioritizationspeed.



Q:AreallUSB‐Cportsthesame?

A:No,theycanbeverydifferent.USB‐Ccontainsthreecomponents:

Datatransfer:dataspeedscanvaryfrom480Mbps(USB2.0)to10Gbps(USB

3.1Gen2)

PowerDelivery:laptopsmayormaynotsupportpowerdelivery.IfUSB‐C

powerdeliveryisnotsupported,atraditionallaptoppowertipisgoingtobe

neededtochargethedevice.

Videosupport:mayormaynotbeimplementedbythehostdevice

manufacturer(astheymaycontinuetouseDisplayPort,HDMI,orVGAports

forvideocapability)



Q:WillallUSB‐CcablesandaccessoriesworkwithmyUSB‐Claptop?

A:TofindoutifyourlaptopiscompatiblewithyourUSB‐Caccessory,youwillneed

tounderstandthespecificationoftheUSB‐Cportonyourlaptop(Thisinformation

willbeavailableonyourlaptopmanufacturer’swebsiteorintheusermanualthat

camewithyourlaptop.)

NotallUSB‐Cportswillbesetuptodisplayvideo.

SomeaccessorieswillhaveUSB‐CportssetupforPowerDelivery,andthey

canrangebetween5W(Profile1)and100W(Profile5).Generally,most

laptopswillneedcloserto36W(Profile3)or60W(Profile4)forsufficient

charging.



A DIVISION OF ACCO BRANDS CORPORATION

Q:WilltheUSB‐AportsonmylaptopworkwithUSB‐CaccessoriesifIuseaUSB‐A

toUSB‐Cadapter?

A:USB‐Asupportsdatatransmissiononly,whileUSB‐Cmaysupportvideo,power

delivery,anddata.AUSB‐CtoUSB‐Aadapterwillsupportdatatransfer,butthe

videoandpowerdeliveryfeaturesofUSB‐Cwillnotwork.



Q:HowdoesmyUSB‐CcableknowwhatdeviceIhaveandwhatfunctionsthe

USB‐Cportonmydevicecanperform?

A:ThelaptoportabletandtheUSB‐Caccessorydoa“handshake”whenfirst

connectedtoeachother.The“handshake”isaquickexchangeofinformationon

whatissupportedbetweenthehostdeviceandtheaccessory.

1. ThesoftwareandhardwareembeddedintheUSB‐Claptopdeterminewhat

typesoffunctionsareallowedviaitsUSB‐Cport,andthecapabilitiesofthe

laptopwillbecommunicatedtotheaccessoryduringthe“handshake”.

2. Onlythefunctionsthatareallowedbyboththecomputerandtheaccessory

viatheUSB‐Cconnectionwillwork.

Q:AretheKensingtonUSB‐CproductsallPlug&Play?

A:Yes,allourUSB‐Cdevicescanbeinstalledwithouttheneedforsoftware

downloadsordrivers(exceptMacdevices,seebelow)whenconnectingtoahost

deviceusingWindows10andChromeOS(R53orabove),giventhatthelaptop

manufacturerhasallthesupportingfeaturesbuilt‐intotheUSB‐Cport(s):



Pleasenote:

ForWindows10andChromeOS(R53orabove),thedockingstationsarePlug&

Play.ThePCmaystartinstallingadriverfortheperipheralsattachedthroughthe

dock(keyboard,mouse,etc.)duringsetup,butnodriverisrequiredforthedock

itself.

ForMacOS,dockingstationuserswillneedtoinstalladriverfortheEthernet

port.Theone‐timedriverinstallationcanbedownloadedat

software.kensington.com.

Forallsystems,toensurethebestvideoperformanceyourhostdevicemayneedto

haveitsgraphicscardupdatedwithadriverdownloadbyrunningasystemupdate.

A DIVISION OF ACCO BRANDS CORPORATION



Q:CanIusetheUSB‐CdocksandadapterswithmyThunderbolt3laptop?

A:Yes,allourUSB‐Cdocksandadaptersarecompatiblewithlaptopsfeaturinga

Thunderbolt3port.

Pleasenote:TheUSB‐CdocksandadapterswillnotdeliverThunderbolt3data

transferspeeds(40Gbps),onlywhatthedockingstationoradaptersupports

(5Gbps).Also,notallThunderbolt3portssupportUSB‐Cpowerdelivery.



Q:WhatisAltmodeoverUSB‐C?

A:AltModeoverUSB‐CallowsdevicestodelivervideosignalsandUSBdataovera

singleUSB‐Ccable.ThereismorethanonevariationofAltmode.Themostpopular

versionisDisplayPort(DP),whichistheversionKensingtondockssupport.

Toensurethatyourlaptoportabletwillworkwithourdock,pleasecheckwiththe

laptop/tabletmanufacturertoensurethatyourdevicesupportsDisplayPortAlt

ModeoverUSB‐C.Youshouldbeabletofindthisinformationviayourdevice

manufacturer’swebsite,inthedevice’susermanualtechnicalspecifications,orby

contactingthemanufacturerdirectly.



Q:MyUSB‐Claptop/tablethasaUSB‐Cportbutitdoesn’tsupportDisplayPortAlt

ModeoverUSB‐C.WilltheSD4500orSD4600Pdockworkwithmydevice?

A:Youwillnotbeabletousethevideoports(DPand/orHDMI).Allotherfeaturesof

thedockwillbefunctional.

Pleasenote:Inadditiontovideo/graphicsupport,pleaserememberthatUSB‐C

PowerDelivery(PD)supportwillalsodependonthespecificationsofUSB‐Cporton

yourdevice.



Q:DoallKensingtonUSB‐CdockssupportPowerDelivery(PD)?

A:No,theSD4500andtheSD1500onlysupportvideo,audio,data,and

Ethernet.Thelaptop/tabletwillneedtobepoweredseparatelywhileconnectedto

thedock.IfyourequireUSB‐CPowerDelivery,pleaserefertofurtherinformation

onSD4600P.

A DIVISION OF ACCO BRANDS CORPORATION



Q:WhatisthePowerDelivery(PD)capabilityofSD4600P?

A:TheSD4600Psupportsupto60watts(Profile4)ofcharging.Powerrequirements

differbasedonthemanufacturerandmodeloftheUSB‐Cdevice.Checkwithyour

manufacturertofindyourhostdevice’spowerneeds.

Pleasenote:Insomeinstances,whentheotherUSBportsonthedockare

connected,thePDtoyourlaptop/tabletmaybereducedto36W.Thiswillstillbe

sufficient,inmostcases,tokeepthePCrunningwithoutdrainingthechargeonthe

battery.



Q:HowmanymonitorscantheSD4500andSD4600Pdockssupport,andwhatis

themaximumresolution?

A:UptotwomonitorsonWindowsdevices.TheWindowslaptop/tabletmust

supportDisplayPortv1.2(DP)orabovewithcompatibleandupdatedgraphic

cards.Toensurethatyourvideowillbeoptimal,pleaseensurethatyourgraphics

carddriver,typicallyfromIntelorAMD,isuptodate.Ifyouarehavingvideoissues,

ittypicallycanberesolvedbydownloadingthelatestgraphicsdriverupdatefrom

yourdevicemanufacturer.Pleasereviewthemanufacturers’manual/websiteor

contactthemanufacturerifyouareunsureoftheversionofDP.Whenrunningdual

screens,theresolutionsupportedforeachofthemonitorsis4096x2160@30Hz(4K

resolution).Forsingledisplay,thedockssupport4096x2160@60Hz(4Kresolution).

ForMacandChromesystems,theydonotsupportdualmonitorsinextendmode.

ThesePCsonlysupportoneextendedmonitor,butasecondmonitorcanbeusedto

mirroryourlaptopscreen.

Pleasenote:Whenconnectingthevideocables,itmustbeadirectHDMI‐to‐HDMI

connectionorDisplayPort‐to‐DisplayPortconnection.Usingapassiveadapterto

connecttoaDVIorVGAportwillnotallowthevideosignalstopassthrough

properlyandnovideowillbeshownonyourmonitor.

Alsoofnote:Whendisplayingona4Kmonitor,youmayexperienceadecreasein

dataandEthernetperformanceduetobandwidthprioritizationlimits.



A DIVISION OF ACCO BRANDS CORPORATION

Q:CanIconnecttoanadditionalscreenviatheadditionalUSB‐Cportontheback

oftheSD4500ortheSD4600Pdock?

A:No,youcannotconnecttoanadditionalscreen.Thisisbecausethatparticular

USB‐Cportdoesnotsupportvideo.Itdoessupporta15W(5V/3A)power

specificationforUSB‐CPowerDelivery,soitiscapableofdatatransferandcharging

adevice,suchasasmartphoneortabletwithaUSB‐Cport.



Q:CanIusetheUSB‐Aportonthefrontofthedock(SD4500ortheSD4600P)to

chargemysmartphoneortablet?

A:Yes,thefrontUSB‐Aportsupportsstandardbatterychargingcapabilitiesofupto

2.1Aandiscapableofchargingasmartphoneortablet.Toachievefastercharging,

youshouldpluginyourmobiledevicebeforepluggingthedockintothePC.



Q:WhatisthemaximumdataspeedoftheUSB3.0portsonyourUSB‐Cdocking

stations?

A:AlltheUSB3.0portsontheKensingtonUSB‐Cdockssupport5Gbpsdataspeed.



Q:CanIuseanotherUSB‐Ccable(notfromtheoriginalbox)onthisdock?

A:No,wecanonlyguaranteetheperformanceofthe18‐inchUSB‐Ccablethatships

withthedock.USB‐Ccablesvarygreatlybetweendifferentmanufacturers.We

recommendthatuserscontactKensingtonTechSupportforreplacementUSB‐C

cablesifneededat1‐800‐535‐4242.



Q:CanIuseadapterstoconnecttotheprimaryUSB‐CportontheSD4500or

SD4600PorconnecttheHDMI/DPvideocablestoVGA/DVIports?



A:No,youcannotuseaUSB‐CadaptertoconnectthedockingstationtoaUSB3.0

hostdevice,itcanonlybeconnecteddirectlyviaanativeUSB‐Cport.Forvideo,to

connecttheHDMIorDPcablestoDVIorVGAports,youwillhavetouseactive

adapters,whichcanbeexpensive.Passiveadapterswillnotallowthevideosignals

topassfromthehostdevicethroughthedockingstationandontothemonitor.

A DIVISION OF ACCO BRANDS CORPORATION



Q:WhatisthedifferencebetweenUSB3.0andUSB3.1?

USB3.0:

Max5Gbpsdataspeed

Nopowerdelivery

UsuallyUSB‐Aconnector



USB3.1Gen1:

Max5Gbpsspeed

Mayormaynothavepowerdelivery

CanbeeitherUSB‐AorUSB‐Cconnector



USB3.1Gen2:

Max10Gbpsspeed

Powerdeliveryofupto100W

USB‐Cconnectoronly



TroubleshootingGuide



Problem:

Thedockisnotchargingmylaptoportablet.



PossibleSolutions:

USB‐Cpowerdelivery(PD)issupportedonSD4600Pforupto60W(Profile4).

Evenifyourlaptopsupportsahigherwattage,thedockwillstillprovidea

chargetoyourdevice’sbattery.

EnsurethatyourdevicesupportsPowerDelivery(PD)overUSB‐C.Notall

USB‐CportsonlaptopsaredesignedtosupportPD.Ifyourlaptopdoesnot

supportPD,thelaptopcannottakeadvantageofthechargingcapabilitiesof

theSD4600Pdock.Pleasecheckyourlaptop’susermanualorcontactthe

manufacturertoconfirmyourdeviceiscompatiblewithPD.

A DIVISION OF ACCO BRANDS CORPORATION

Problem:

TheSD4600PdockisnotchargingmyDellXPS13laptop.



PossibleSolution:

Ifyouareseeingthewarningmessage“Thereisn’tenoughpower”or“Power

deliveryof30Wisnotenoughtochargethelaptop”,powerfromthedockhasbeen

prioritizedtotheUSBports.Pleasefollowthesestepstofixtheissue:



1. Unplugthepowerfromthedock

2. UnplugalltheUSB,Ethernet,Video&Audiocables

3. Re‐plugpowertothedock

4. Connectthedocktothelaptop

5. ConnecttheUSB,Ethernet,Video&Audiocables



Thisshouldsolvetheissueandisaone‐timefixthatwillnotneedtoberepeated.



Problem:

Iamtryingtosetupdualmonitorsonmydesktop.However,onlyoneofthetwo

monitorsisworking.Theotheroneisnotshowinganything.



PossibleSolutions:

EnsurethatyouhavethelatestgraphicsdriverfromyourPC’smanufacturer.

Checkyourgraphicscardsetting(usuallyIntelorAMD),andensurethatthe

connectedmonitorsaredetectedcorrectly,andaresetas“Extended

Desktop”.

Checkyouroperatingsystem’sdisplaysettingandensurethatyourdesired

settingisselectedcorrectly.

Problem:

Thereisnovideoonthemonitorsthatareconnectedtothedock.



PossibleSolutions:

Foravideosignal,pleasecheckifyourlaptoportabletsupportsDisplayPort

AltmodeoverUSB‐C.Ifyourdevicedoesn’tsupportDisplayPortAltmode

overUSB‐C,thisdockcan’toutputvideosignals.

A DIVISION OF ACCO BRANDS CORPORATION

TheDisplayPortvideooutputonthedockwillonlysupportaconnectiontoa

DisplayPortmonitor.Anactiveadaptermayberequiredifyouwouldwantto

converttoanHDMI,DVI,orVGAconnection.

TheHDMIvideooutputonthedockwillonlysupportaconnectiontoan

HDMImonitor,ortoaDVIconnectionwithapassiveadapter.

Checkyourdisplayssettingsandthatyouaresetupin“ExtendMode”

(Fn+F8),thendraganopenwindowonyourlaptopoffthesideofthelaptop

screentoseeifitshowsuponthemonitor.



Problem:

Mylaptop/tabletsupportsDisplayPortAltmodeoverUSB‐C,butIstillcannotget

video.

PossibleSolutions:

Theremaybesomevideocompatibilityissues,aswearestillataveryearlystagein

thedevelopmentofDisplayPortAltmodeoverUSB‐C.Weprovideafirmware

upgradetoolforourSD1500USB‐CMobileDock,CV4000HUSB‐CtoHDMIVideo

Adapter,andCV2000VUSB‐CtoVGAVideoAdaptertohelptroubleshootvideo

compatibilityissuesforWindows.

Pleasevisitsoftware.kensington.comtoseeifanewfirmwareupgradeisavailable

andfollowtheonlineinstructionstodownloadthefirmware.



Problem:

Ihavea4Kmonitorthatsupports4Kat60HZ,butitdoesnotworkwiththeSD4500

ortheSD4600P.Isthereaworkaround?



PossibleSolutions:

ThismayhappenbecausethedockingstationisprioritizingbandwidthtoUSB

devicesonthedock.Toresolvethis,wesuggestunpluggingalltheconnected

peripherals,thenconnectinthefollowingorder:

1. Powercabletothedock

2. USB‐Ccablebetweenlaptopanddock

A DIVISION OF ACCO BRANDS CORPORATION

3. Videocables

4. Alltheotherperipherals(Ethernet,keyboard,mouse,etc.).

Thisshouldhelpthedocktore‐prioritizebandwidthtovideoports.Thebandwidth

oftheUSBdownstreamports(connectingtoyourperipherals)willthenbe

downgradedtoUSB2.0andtheEthernetwillsupportupto100Mbps.



Problem:

My2.4GHzwirelessmouse/keyboard/presenterisslowornotworkingproperly.

PossibleSolution:

Insomecases,becausebothyourmouseandkeyboardoperateonthesame

wirelessfrequency,keyboardsandmicemaynotperformoptimallywhen

connectedtothesamecomputer.Ifthishappens,trypluggingthewirelessreceiver

foryourmouseorkeyboardintoaUSB2.0portifoneisavailable.Ifthereareno

USB2.0portsavailable,youwillcontinuetoexperiencesub‐optimalperformanceas

thisisalimitationofUSB3.0/3.1technology.



Problem:

ThedatatransferspeedisverysloworhasbeendowngradedtoUSB2.0speeds.



PossibleSolution:

USBportscanbedowngradedtoUSB2.0speedsiftheUSB‐Ccablewasconnected

beforethevideocables/USBaccessorieswereconnected.TheUSB‐Ccablemustbe

connectedlast.Pleasefollowthesestepstoresolvetheissue:



1. Unplugthepowerfromthedock

2. UnplugalltheUSB,Ethernet,Video&Audiocables

3. Re‐plugpowertothedock

4. ConnecttheUSBdevices

5. ConnecttheEthernetport

6. Connectthevideocablestothemonitor(s)

7. ConnecttheUSB‐Ccabletothelaptop



Altri manuali per SD4500

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali Kensington Stazione di attracco

Kensington

Kensington Portable Universal Docking Station Manuale utente

Kensington

Kensington SD5760T Manuale utente

Kensington

Kensington SD1700P Manuale utente

Kensington

Kensington SD4700P Manuale utente

Kensington

Kensington SD7000 Surface Pro Manuale utente

Kensington

Kensington K33244 Manuale utente

Kensington

Kensington 33244 Manuale utente

Kensington

Kensington SD5500T Manuale utente

Kensington

Kensington SD5200T Manuale utente

Kensington

Kensington SD1600P Manuale utente

Kensington

Kensington sd3000v Manuale utente

Kensington

Kensington MD125U4 Manuale utente

Kensington

Kensington SD2480T Thunderbolt 3 Manuale utente

Kensington

Kensington SD7000 Surface Pro Manuale utente

Kensington

Kensington Demco UH7000 Manuale utente

Kensington

Kensington Thunderbolt SD2600T Manuale utente

Kensington

Kensington MD120U4 Manuale utente

Kensington

Kensington SD4849Pv Manuale utente

Kensington

Kensington SD5800T Manuale utente

Kensington

Kensington SD4790P Manuale utente

Kensington

Kensington SD1600P Manuale utente

Kensington

Kensington SD5500T Manuale utente

Kensington

Kensington sd200v Manuale

Kensington

Kensington SD4800P Manuale utente

Manuali Stazione di attracco popolari di altre marche

Sony

Sony Dream Machine XDR-DS12iP Manuale utente

Acer

Acer USB Type-C Dock II Manuale utente

ATEN

ATEN UC-2000 Manuale utente

Xcellon

Xcellon HDD-202 Manuale utente

Dok

Dok CR09 Manuale utente

Philips

Philips BTM630/12 Manuale utente

IOGear

IOGear Travel Pro GUD3C09 Manuale utente

RKI

RKI SDM-E2 Manuale utente

iHome

iHome iP15 Manuale utente

VITURE ONE

VITURE ONE MOBILE DOCK Manuale utente

Lindy

Lindy 42984 Manuale utente

CipherLab

CipherLab 8001 Manuale utente

Pyle

Pyle PIPDSP2 Manuale utente

Avol

Avol AS2350 Manuale utente

Datalogic

Datalogic JoyaTouch Manuale utente

Philips

Philips DC190/79 Manuale utente

Targus

Targus DOCK315EUZ Manuale utente

Akasa

Akasa DuoDockX3 AK-DK08U3-BK Manuale utente