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How to Reset the Photoconductor Page

Count on a Lexmark E460 Printer

Lexmark E460

Solution

Overview

You must reset the photoconductor page count at any time you replace the photoconductor unit.

Otherwise, the printer will not register the photoconductor replacement, and it will think that the

old photoconductor unit is still installed. The printer will therefore continue to display an 84 - PC

Kit life or a Photoconductor (PC) Life Warning message. In addition, once the old,

unreset photoconductor page count reaches a certain point, the printer will stop printing and

display an 84 - Replace PC Kit or a Photoconductor Exhausted message.

NOTE: For more information on these error messages and their meaning, see the section

labeled Error messages located near the end of this article.

To reset the photoconductor page count

IMPORTANT! The photoconductor page count should be reset only when a completely

new photoconductor kit is installed. Resetting the page count without replacing the

photoconductor kit will cause the photoconductor to operate beyond its intended life

and create print quality issues or possibly damage the printer.

Step

Action

1

After installing the new photoconductor unit, open the front cover. Leave the printer powered

on.

2

With the front cover open, press and hold the stop/cancel ( ) button.

3

Watch the LCD screen. When you see the message "Resetting PC Counter", let go of

the button.

4

Close the front cover.

NOTE: If you wish to confirm that the photoconductor page count has reset, print a menu

settings page.

1. With the printer at the ready state, press the Menu ( ) button to enter the printer

menus.

2. Press the button until the checkmark on the screen is in front of Reports.

3. Press the Select ( ) button once to enter the Reports menu.

4. Press until the checkmark is in front of Menu Settings Page.

5. Press once. The printer should display Printing Menu Settings Page and the

menu settings page(s) should print out.

On the menu settings page(s), look for an entry called PC Kit. If the counter has been reset

correctly, the PC Kit should read Ok.

Error messages

A Photoconductor (PC) Life Warning or an 84 - PC Kit life message indicates that the

photoconductor unit is nearing the end of its functional life and should be replaced soon. The

recommended action is to replace the photoconductor unit or have an extra one in stock. You can

press the button to clear this message and continue printing.

A Photoconductor Exhausted or an 84 - Replace PC Kit message indicates that the

photoconductor unit has run through its functional life. At this point, you must replace the

photoconductor unit and reset the photoconductor page count to clear this message.

IMPORTANT! The printer will stop working once this message appears. You cannot clear it without

replacing the photoconductor unit and resetting the photoconductor page count.

Alternate method

If pressing the stop/cancel ( ) button does not reset the photoconductor page count, follow the

steps below to enter the printer's Configuration menu and reset the counter there.

Step

Action

1

Power off the printer.

2

With the printer off, press and hold the and the buttons.

3

Power on the printer while keeping these buttons pressed down. Watch the printer

screen. When CONFIG MENU is displayed, let go of the buttons.

4

Press the button until the checkmark is in front of Reset PC Cnt.

5

Press once, then press again to confirm the reset.

6

The printer should briefly display the message "Resetting PC Counter" and return

to the main menu.

7

To exit the Configuration menu, press until the checkmark is in front of Exit

Config Menu. Press .

8

If the photoconductor warning messages continue to appear, please contact

Lexmark Technical Support or your next level of support for additional assistance.