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Lexmark Confidential

Lexmark MS710/MS810 &

MX710/MX810 Series

Field Awareness

Lexmark Confidential 2

Field Awareness Review

The following slides contain issues that were seen during

product testing and may occur in the field. Please

familiarize yourself with each of these issues, as you will

be tested on the key concepts at the conclusion of the

lesson.

Samples and reference images are provided where

available.

Lexmark Confidential 3

•This new state occurs when the machine has determined that the

cartridge is out of useable toner.

•The machine will hard stop to prevent damaging the imaging unit

by running the device without any toner.

•The only way to clear this message and resume printing is to

replace the toner cartridge.

•Shaking the cartridge will NOT allow you to continue printing.

“Replace cartridge, 0 estimated pgs remain [84.3x]”

Lexmark Confidential 4

“Replace imaging unit, 0 estimated pgs remain [84.3x]”

•This new state occurs when the machine has determined that the

imaging unit has reached its rated page count capacity or its

cleaner capacity.

•The only way to clear this message and resume printing is to

replace the Imaging Unit.

Lexmark Confidential 5

31.21 Missing or Defective Imaging Unit Error

•Intermittent contact with the Imaging Unit and CTLS (Capacitive Toner

Level Sensor) can display this error.

•Removing and reinstalling the Imaging Unit will usually clear the error.

•If the problem persists, replace the Imaging Unit.

Note: Early production units will be more susceptible.

Lexmark Confidential 6

31.46 & 31.66 Reinstall Missing or Unresponsive Cartridge

•This is a cartridge issue where toner is not being replenished to the

Imaging Unit.

•This can be caused by the cartridge being empty, or not properly

installed, or a mechanical issue within the cartridge/bottle that is

keeping it from replenishing the Imaging Unit.

•Replace the cartridge to resolve the problem.

Lexmark Confidential 7

200.19, 242.xx Paper Jam when Feeding from Tray 2

•A combination of parts at the high and low end of the specification

range can result in tray 2 being misaligned with the printer reference

edge.

•Printing on A5, A6, statement and legal media will be more

susceptible to this issue.

•To fix the problem, ensure that the media being used is supported and

loaded properly:

–Set side restraints

–fan media

–flip media

•Best solution would be to load difficult media in a different tray.

Note: A change is in process to reduce/eliminate the problem.

Lexmark Confidential 8

200.05 Paper Jam

•This jam means the input sensor did not detect the trailing edge of the

media –usually because multiple sheets were picked.

•Most jams occur under the Imaging Unit, but can occur in the Fuser.

•Multiple sheets can be picked if the media is difficult to separate or the

separator rolls are worn or dirty.

•Ensure the media is supported and stored properly when not loaded

inside the printer trays.

•Media should be loaded properly:

–Fan the media

–Flip the media

–Adjust the tray insert side restraints before loading.

•If the issue persists, replace the separator roll assembly.

•See the pictures on the following page.

Continued on next page...

Lexmark Confidential 9

200.05 Paper Jam –con’t

Jam in Fuser

Area

Jam under

Cartridge

Lexmark Confidential 10

202.03 Paper Jam

•The leading edge of paper stops at the fuser without any damage.

Continued on next page...