Lexmark MarkVision Professional Manuale utente

www.lexmark.com

MarkVision™ Professional

User’s Guide

August 2003

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,

registered in the United States and/or other countries.

740 West New Circle Road

Lexington, Kentucky 40550

Edition: August 2003

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK

INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not

apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these

changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all

countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,

program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual

property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except

those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Optra are trademarks of Lexmark International, Inc., registered in the

United States and/or other countries. MarkTrack and OptraImage are trademarks of Lexmark International, Inc.

PCL® is a registered trademark of the Hewlett-Packard Company.

PostScript® is a registered trademark of Adobe Systems Incorporated.

All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation

developed exclusively at private expense.

Contents

Chapter 1: Introduction to MarkVision Professional .................. 6

Introduction..................................................................................................... 6

MarkVision components................................................................................. 7

Terms used in this document ..................................................................... 8

System requirements ..................................................................................... 9

Chapter 2: Using MarkVision Professional................................ 14

Installing MarkVision Professional................................................................ 14

Getting started.............................................................................................. 25

Basics........................................................................................................... 28

Chapter 3: Configuring MarkVision Professional ..................... 35

Adding and removing devices ...................................................................... 35

Creating folders............................................................................................ 40

Using filters................................................................................................... 41

Creating user accounts and user groups ..................................................... 43

Assigning user privileges.............................................................................. 45

Chapter 4: Managing devices ..................................................... 47

Creating custom views ................................................................................. 47

Creating custom tables................................................................................. 48

Using device policies.................................................................................... 49

Scheduling tasks .......................................................................................... 50

Collecting information about print jobs......................................................... 51

Gathering information about printers............................................................ 53

Managing plug-ins........................................................................................ 54

Generic file download................................................................................... 55

Destination management ............................................................................. 56

Contents

Changing printer settings ............................................................................. 58

Printer statistics ............................................................................................ 58

Checking printer status................................................................................. 59

Organizing devices ...................................................................................... 59

Viewing a print server's embedded web page.............................................. 60

Viewing all printers ....................................................................................... 61

Creating maps.............................................................................................. 61

Monitoring printer supplies ........................................................................... 62

Moving the MarkVision Server ..................................................................... 63

Finding the devices you want ...................................................................... 65

Flashing print servers................................................................................... 66

Formatting storage devices.......................................................................... 66

Chapter 5: MarkVision Messenger ............................................. 67

Installing MarkVision Messenger.................................................................. 67

How does MarkVision Messenger work? ..................................................... 67

How do I use MarkVision Messenger?......................................................... 73

Chapter 6: Troubleshooting........................................................ 87

Problems with user accounts and account groups....................................... 87

Problems with network devices.................................................................... 89

Problems with MarkVision Messenger ......................................................... 91

Problems with actions .................................................................................. 92

Miscellaneous problems............................................................................... 95

Chapter 7: Frequently Asked Questions.................................... 97

How do I get to the server after installing?................................................... 97

How do I discover printers?.......................................................................... 98

Is IPX supported?......................................................................................... 99

Is there any way to speed up device discoveries?....................................... 99

How do I set up Printer Inventory? ............................................................... 99

How do I set up Job Statistics? .................................................................. 101

What are the differences between the Application and the Web Client? ... 102

What do the lines through some devices mean? ....................................... 102

How do I create a filter and apply it to a folder?......................................... 103

Contents

What is MarkVision Messenger?................................................................ 104

How do you create actions?....................................................................... 105

Where is the README file? ....................................................................... 106

How do I change the MarkVision Web Server port? .................................. 107

Introduction to MarkVision Professional

1Introduction to MarkVision Professional

Introduction

MarkVisionTM Professional (MVP) is a Web-enabled device management utility designed for IT staff.

MarkVision works as a client-server application. The server component is responsible for discovering

and communicating with devices on the network and providing information about them to a client.

The client is then responsible for displaying information about the devices to a user and providing

them with an interface to manage those devices.

The ability to use MarkVision through a web client provides the convenience of accessing all of

MVP's management options from virtually any location. While MarkVision's built-in security

provisions prevent unauthorized access to devices on your network, an authorized user can access

an instance of the web client by connecting to the MarkVision Server through supported web

browsers. After logging on, all of the information being managed by MarkVision becomes instantly

available to authorized users anywhere with web access.

MarkVision's highly customizable format and various tasks also provide you with highly versatile

options for managing your devices. You can configure MarkVision to display specific device

information, so you see only the information of interest to you. By using Quick Find or by creating

Discovery Profiles, you can quickly and efficiently locate specific devices on your network. Extensive

Folders and Filters can then be used to group devices based on one or multiple characteristics (such

as color capability, input capacity, and speed) or conditions (such as cover open, low toner, low

paper, and paper jam).

The goal of MarkVision Professional is to provide the most comprehensive and efficient device

management capabilities available. Here are a few brief examples of what MarkVision can do:

MarkVision helps to:

•Quickly troubleshoot printing issues on the network and fix them before they become critical

and disruptive.

•Remotely perform printer and print server maintenance and routine updates.

With MarkVision Professional, you can:

•Diagnose and fix printing problems using Quick Find to locate a specific device on the

network.

•Use extensive Filters to find and group devices based on one or more characteristics (such

as color capability, input capacity, and speed) or conditions (such as cover open, low toner,

low paper, and paper jam).

•Configure settings on multiple devices simultaneously.

MarkVision components

•Display devices that meet predefined criteria (such as Toner Low) so you can fix problems

before they affect user productivity.

•Schedule time-intensive activities, such as company-wide device discovery, gathering printer

inventory data, or updating print server firmware when network use is at a minimum.

•Prevent unauthorized access to devices on the network.

•Download plug-ins for additional device support at runtime.

Note: This book is written for administrators. To complete these tasks successfully, you

should have a working knowledge of your network hardware and software.

MarkVision components

The MarkVision client

The MarkVision client is a Java program that provides the user with an interface for managing

devices. The client can exist in two forms: as a stand-alone Java application or as a browser-based

Java applet.

MarkVision Client Application

The stand-alone application can be installed locally on a user’s workstation. MarkVision client files

are then copied onto the user’s computer during the installation process.

MarkVision Web Client

The browser-based client is a version of the client that can be accessed through a supported web

browser by using the URL http://<yourserver>/markvision. If the MarkVision Server is not the

default server on your machine, you can use the URL http://<yourserver>:9180/markvision.

In order to run the web client, you must first enable your web browser to support Sun’s Java Runtime

Environment (JRE) by installing the Java plug-in.

Note: In Windows environments, the plug-in is provided and the user will automatically be

prompted to install it the first time they run the MarkVision web client. For

information on the Java plug-in software and to download available versions of the

plug-in for UNIX and other platforms, go to: http://java.sun.com/products/plugin/

index.html

The MarkVision client application and the web client are essentially the same program. All

information that is being managed by the MarkVision Server is available to users of either the

application or web client. The only differences are that the application does not require installation of

the Java plug-in and may require less startup time because some files are stored locally on the user’s

workstation. However, anyone who does not run MarkVision Professional on a regular basis, or who

is not currently working from their workstation, should use the web client version of MVP. In this case,

there is no need to install any MarkVision files in order to use the client.

Terms used in this document

MarkVision Messenger

MarkVision Messenger works with MarkVision Professional to provide technicians with e-mail

notification or command line execution when a network printer triggers a pre-defined event (such as

Paper Tray Missing, Toner Low, and many more). The heart of MarkVision Messenger is a “service”

that runs inside the MarkVision Server. To use this service, the user creates “actions” using a

browser-based interface. Users can access MarkVision Messenger either by launching it from the

Action menu in the MVP application, or by using the URL http://<yourserver>/messenger in your

browser. For more information see the MarkVision Messenger section of this User’s Guide.

MarkVision Server

The MarkVision Server is the engine that powers MarkVision. The MarkVision Server is the single

point of contact between an instance of the MarkVision client and all of the devices that MVP

manages. Every time a client requests information, the MarkVision Server gathers new information

from the device and stores it in a cache. This saves valuable network resources both on the network

as well as the individual print servers by eliminating redundant network traffic from duplicate

requests.

The MarkVision Server also eliminates the complexity of talking to a wide variety of network devices.

Client programs only need to send a single protocol to the server, which in turn knows how to

communicate with the devices.

In order for the system architecture to work, at least one MarkVision Server must exist on a network.

It is possible to install multiple instances of the MarkVision Server on a network, however, a client

can only connect with one server at a time.

MarkVision Web Server

MarkVision Professional provides a web server for the browser-based components of the product

(MVP web client and MarkVision Messenger) as part of the MarkVision Professional package. The

MVP web server is automatically installed along with the MarkVision Server.

During installation, you are given the option to make the MarkVision web server the default server on

the machine. This allows the browser-based application to access the server from the standard port

(80), which requires no additional numbering in the URL. If this option is not selected, the MVP web

server accepts HTTP requests on a non-standard port (9180) that does not interfere with any other

existing web servers.

Terms used in this document

MarkVision Professional (also referred to as MarkVision or MVP) refers to the components that make

up MarkVision Professional: the MarkVision Server, the MarkVision Web Client, and the Web site

files that enable remote installation of MarkVision Professional.

MarkVision Web Client refers to MarkVision Professional running through a browser.

System requirements

MarkVision Server refers to a server that collects data from network-attached printers and provides

information to MarkVision clients.

Note: Within this document, printers and print servers are in some instances referred to

as "devices."

System requirements

The following are minimum requirements for installing and running MarkVision Professional on your

network. These requirements are for both the server and the client, and should be in place before

you install MarkVision.

Client system:

•Windows 95/98/Me, Windows NT, Windows 2000, Windows XP, Windows 2003 Server, or

Mac OS X, or a supported UNIX client system

•30MB available hard disk space

•Dial-up or 10Mbps (or greater) TCP/IP connection

•A supported web browser, such as Windows Internet Explorer 4.x, 5.x, 6.x, or later, or

Netscape Navigator 6.x or later

•Java 1.4 software update (see table for specific operating systems)

Server system:

•Windows NT (Service Pack 4.0 or later), Windows 2000, Windows XP, Windows 2003 Server,

Mac OS X server 10.2.3, or a supported UNIX server system

•70MB available hard disk space

•Dial-up or 10Mbps (or greater) TCP/IP connection

•Java 1.4 software update (see table for specific operating systems)

Minimum RAM and processor configurations for multiple devices

Note: Managing more than 2500 printers requires additional servers.

Number of printers

Total RAM on

computer (MB)

Processor speed

of computer (MHz)

1–250 128 350

250–500 192 500

500–1000 256 500

1000–2500 512 500

System requirements

MarkVision Professional for UNIX systems

MarkVision Professional for UNIX systems is available for all supported UNIX platforms that provide

Java Runtime Environment 1.4 (Java 1.1.x and 1.2.2 are not supported).

Supported UNIX systems

Java Virtual Machine recommendations

Supported devices

Operating system Version numbers Hardware

IBM-AIX 4.3.3, 5.1, 5.2 IBM RISC System/6000

HP-UX 11.0 Hewlett-Packard 9000/700 and

9000/800

Red Hat Linux 7.1, 7.2, 7.3, 8.0 Intel (IA32)

SuSE Linux 7.1, 7.2, 7.3, 8.0 Intel (IA32)

Sun Solaris SPARC 2.6, 7, 8, 9 Sun SPARC and Ultra SPARC

Operating system Java VM level

Windows Sun 1.4.0_03

IBM-AIX 4.3.3 IBM 1.3.1—MarkVision Server

IBM-AIX 5.1, 5.2 IBM 1.4—MarkVision Client

Mac OS X 10.x Apple 1.41

HP-UX HP 1.4.1_02

Red Hat Linux Sun 1.4.1_01

SuSE Linux Sun 1.4.1_01

Sun Solaris SPARC Sun 1.4.1_01

Lexmark printers

IBM LaserPrinter 4039 Lexmark™ Optra™ M

Lexmark 4079 plus Lexmark Optra N

Lexmark C750 Lexmark Optra Plus

Lexmark C910 Lexmark Optra S

Lexmark C912 Lexmark Optra SC

Lexmark E320 Lexmark Optra Se

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