LinkPoint 3000/AIO Manuale utente
L3FRR31
Version 1.0 0402
LinkPoint®3000/AIO
REFERENCE MANUAL
RETAIL/AVS/PURCHASING
CARD/RESTAURANT APPLICATION
APPLICATION ID: L3FRR31
DRAFT COPY
LinkPoint® 3000/AIO Reference Manual
FDMS Omaha; Application ID L3FRR31
DRAFT COPY
Manual Number 1.0
LinkPoint International, Inc.
5310 Derry Avenue Suite U
Agoura Hills, CA 91301
www.linkpoint.com
Printed in the United States of America.
© Copyright 2002 LinkPoint® International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval
system, translated into any language, transmitted, in any form or by any means, without the prior written
agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to
this document and the products it describes without prior notice. LinkPoint International shall not be liable
for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages
resulting from the performance or use of this product.
LinkPoint 3000/AIO, PrintPoint 1000, PrintPoint 3000, BankPoint and LoadPoint are service marks (SM) of LinkPoint
International, Inc. Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are
trademarks of VeriFone, Inc. VeriFone is a registered trademark of VeriFone, Inc. Citizen iDP Printers 562 and 3530 are
trademarks of CBM, Inc. Magtek is a registered trademark of Magtek, Inc.
Note:This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at the user’s expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of equivalent type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
TABLE OF CONTENTS
2002 LinkPoint® International, Inc. iL3FRR31 Reference Manual
INTRODUCTION................................................................................................................1
Printers...........................................................................................................................2
PIN pad Devices.............................................................................................................2
Check Readers..............................................................................................................2
GETTING STARTED..........................................................................................................3
Unpacking.......................................................................................................................3
Installation.......................................................................................................................4
Maintenance...................................................................................................................6
Returning the Terminal for Service................................................................................6
TERMINAL FEATURES .....................................................................................................7
Hardware Features ......................................................................................................12
LinkPoint 3000 Specifications......................................................................................15
LinkPoint AIO Specifications........................................................................................16
BOOT MODE FUNCTIONS.............................................................................................16
Boot Mode Passwords.................................................................................................17
Cold Boot......................................................................................................................17
Date and Time Setup...................................................................................................18
Printer Port Setup.........................................................................................................18
RS232 Port Setup........................................................................................................20
PIN pad Port Setup.......................................................................................................21
Model Number..............................................................................................................22
Clear Memory...............................................................................................................23
TERMINAL DIAGNOSTICS .............................................................................................24
Display Test—Press [1]...............................................................................................24
Keyboard Test— Press [2]..........................................................................................25
Clock Test— Press [3].................................................................................................25
Dialer Test— Press [4]................................................................................................26
Line Voltage Test— Press [5]......................................................................................26
Modem Originate Test for LinkPoint 3000— Press [6]................................................27
Modem Originate Test for LinkPoint AIO— Press [6]..................................................28
Modem Answer Test— Press [7].................................................................................29
Card Reader Test— Press [8].....................................................................................29
Serial Port Test — Press [9]........................................................................................30
Memory Analysis for LinkPoint 3000 — Press [0].......................................................31
Memory Analysis for LinkPoint AIO — Press [0]..........................................................32
DOWNLOAD PROCEDURES..........................................................................................34
Telephone Download for LinkPoint 3000 (No application loaded)...............................34
Telephone Download for LinkPoint 3000 (Shortcut/Application already loaded).........36
Direct PC-to-POS Download for LinkPoint 3000.........................................................37
Direct PC-to-POS Download for LinkPoint 3000 (Shortcut)........................................39
POS-to-POS for LinkPoint 3000 (Master/Slave Download).......................................40
Telephone Download for LinkPoint AIO (No application loaded)................................42
How To Do A Base Download for LinkPoint AIO (No application loaded)..................42
Telephone Download for LinkPoint AIO (Shortcut/Application already loaded)...........44
Direct PC-to-POS Download for LinkPoint AIO...........................................................46
Direct PC-to-POS Download for LinkPoint AIO (Shortcut)..........................................48
POS-to-POS for LinkPoint AIO (Master/Slave Download)..........................................49
INTRODUCTION
2002 LinkPoint® International, Inc. ii L3FRR31 Reference Manual
DOWNLOAD PARAMETERS...........................................................................................51
Field Type Codes.........................................................................................................51
Memory Locations........................................................................................................51
Account Range String Description...............................................................................60
Password Protect Settings..........................................................................................60
TeleCheck Check Service...........................................................................................61
TeleCheck Check Service Prompt Options.................................................................62
Split Dial Authorization Option for American Express and Discover Cards................63
SprintNet.......................................................................................................................63
DIAL STRING CODES .....................................................................................................64
BASIC OPERATION.........................................................................................................65
Using The Card Reader...............................................................................................65
The Calculator..............................................................................................................65
LOCAL FUNCTIONS........................................................................................................66
ENTER 40: View Last Three Responses From Host..................................................66
ENTER 41: Printer Enable...........................................................................................66
ENTER 42: Dial Prefix (PABX).....................................................................................67
ENTER 43: Dial Suffix..................................................................................................68
ENTER 44: View Last Three Batches .........................................................................68
ENTER 45: Demo Mode Enable/Disable.....................................................................69
ENTER 46: Technical Specification Printout...............................................................70
ENTER 47: Batch Number Setting..............................................................................70
ENTER 48: View Merchant ID, View or Change Device ID, Phone Numbers.............71
ENTER 49: Clear Batch...............................................................................................72
ENTER 50: Deposit Inquiry..........................................................................................73
ENTER 50: Update Host..............................................................................................74
ENTER 51: Print Last 10 Batches...............................................................................75
ENTER 52: Terminal Keyboard Lock...........................................................................75
ENTER 53: Second Receipt Copy Printout.................................................................76
ENTER 98: Program Name And Revision Information................................................76
ENTER 99: Application Version And Download Information........................................77
RETAIL STANDARD KEY OPERATIONS ......................................................................78
SALE............................................................................................................................80
ATM/DEBIT CARD SALE...........................................................................................105
RETURN....................................................................................................................112
AUTHORIZATION ONLY............................................................................................118
TICKET ONLY............................................................................................................131
CHECK.......................................................................................................................144
TELECHECK ECA SALE...........................................................................................150
ECA CHANGE............................................................................................................154
ECA VOID ..................................................................................................................157
ECA REVIEW.............................................................................................................160
ECA REPORT...........................................................................................................161
ECA CLOSE..............................................................................................................163
ECA CLEAR BATCH..................................................................................................166
VOID...........................................................................................................................168
REVIEW.....................................................................................................................171
REPRINT....................................................................................................................183
TABLE OF CONTENTS
2002 LinkPoint® International, Inc. iii L3FRR31 Reference Manual
CLOSE BATCH..........................................................................................................185
RETAIL TIP TRANSACTIONS.......................................................................................188
RETAIL SALE — KEY [SALE]....................................................................................188
ADDING RETAIL TIPS (REQUIRED TO CLOSE BATCH).......................................197
RETURN....................................................................................................................199
AUTHORIZATION ONLY............................................................................................205
TICKET ONLY (OFFLINE).........................................................................................211
REVIEW.....................................................................................................................217
CLOSE BATCH..........................................................................................................227
RESTAURANT STANDARD KEY OPERATIONS........................................................229
Terminal Transactions...............................................................................................229
RESTAURANT TRANSACTIONS..................................................................................231
DINE IN / BAR TAB AND TAKE OUT — KEY [SALE]...............................................231
ADDING TIPS (REQUIRED TO CLOSE BATCH)....................................................249
CLOSING BAR TAB (REQUIRED TO CLOSE BATCH)...........................................252
ADJUST AMOUNT (FOR NEW TOTAL)...................................................................255
ATM / DEBIT CARD SALE.........................................................................................258
RETURN....................................................................................................................265
AUTHORIZATION ONLY............................................................................................270
TICKET ONLY (OFFLINE).........................................................................................277
VOID...........................................................................................................................284
REPRINT....................................................................................................................287
REVIEW.....................................................................................................................289
CLOSE BATCH..........................................................................................................316
APPENDIX A—PROMPTS, ERROR MESSAGES AND TROUBLESHOOTING......319
APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES.........................324
GLOSSARY.....................................................................................................................325
INDEX..............................................................................................................................329
INTRODUCTION
2001 LinkPoint® International, Inc. 1L3FRR30 Reference Manual
INTRODUCTION
Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether
you purchased the LinkPoint 3000 or the All-In-One (AIO)the LinkPoint is ideal for the
retail needs of you and your merchants. Scientifically engineered to exceed the quality
found in current terminal technology, the LinkPoint combines user-friendly operation with
“soft,” programmable functions. The screen-addressable keys and an innovative backlit
display panel make the terminal operation quick and easy. The LinkPoint 300 is
compatible with all major printers, while the AIO contains a high-speed, integrated
thermal printer. Both terminals also contain additional serial ports for PIN pads, check
readers and other peripherals.
LinkPoint 3000
Figure 1
LinkPoint AIO )
Figure 2
This manual includes step-by-step guides through specific transactions and operations,
and shows how to keep the terminal in peak operating condition. It was designed to
assist FDRMS, its Help Desk and bank/ISO clients. Words that appear in capital letters
and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in
capital letters without brackets, LIKE THIS, stand for display messages.
2002 LinkPoint® International, Inc. 2L3FRR31 Reference Manual
Printers
The LinkPoint 3000 terminal supports all major terminal printers. The LinkPoint 3000 is
compatible with: LinkPoint’s PrintPoint 1000, 3000, VeriFone’s P250, P900, PrintPak 350
and Citizen’s iDP562 printers. Printers attach easily to the LinkPoint 3000 terminal with a
connecting cable. If a merchant does not use an electronic printer, a manual imprinter is
normally provided to produce transaction records for both the merchant and the
customer.
PIN pad Devices
The application programmed in the LinkPoint terminals support VeriFone PINpads 101,
1000, 201, 2000 and the LinkPoint BankPoint for debit transactions. PIN pads attach
easily to the PIN pad connector on the back of the terminal (please refer to the separate
PIN pad manual for installation and operating instructions). The Master/Session
encryption method is supported.
Check Readers
The LinkPoint terminals support Magtek check readers for check warranty services.
GETTING STARTED
2002 LinkPoint® International, Inc. 3L3FRR31 Reference Manual
GETTING STARTED
Unpacking
Carefully inspect the shipping carton and its contents for any damage that may have
occurred during shipping. If the terminal is damaged, file a claim immediately with the
shipping company or carrier and notify LinkPoint International.
Do not try to use a damaged terminal!
To unpack the LinkPoint:
1. With the shipping carton right side up, open the carton’s lid.
2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the
box.
3. Remove the terminal from its protective bubble wrap and place the bubble wrap back
in the shipping carton. Remove the AC adapter from its protective box and return the
box to the shipping carton. Close the shipping carton and save the shipping materials
so that the unit can be repacked for shipping or moving in the future.
4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint
terminal, avoid areas with:
♦Direct sunlight or objects that radiate heat
♦Excessive dust
♦Electrical devices that cause excessive voltage variations such as air
conditioners, space heaters, fans, or high-frequency security devices
LinkPoint 3000 Shipping Carton Contents LinkPoint AIOShipping Carton Contents
Figure 3
GETTING STARTED
2002 LinkPoint® International, Inc. 4L3FRR31 Reference Manual
Installation
Installing the LinkPoint terminal is simple and requires no tools.
To install the LinkPoint 3000:
1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint
3000 terminal (Figure 4).
Figure 4
2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge
suppressor.
Figure 5
3. Insert one end of the telephone line cord into one of the modular jacks at the rear of
the terminal. Insert the other end of the line cord into a modular telephone wall jack,
just as one would connect a telephone (see Figure 6). The modular plug may be
inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4-
prong jacks.
Note: A standard telephone may be connected to the other modular jack at the rear of the
terminal.
Figure 6
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