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Contents

INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000

Introduction...........................................................................................3

20AT Features .......................................................................................6

INDeX Features .....................................................................................8

Making Calls........................................................................................10

Speed Dials, PIN's & Account Codes................................................12

Busy or Unanswered ..........................................................................14

Answering Calls..................................................................................16

Transfer, Park & Hold Calls................................................................18

Diverting Calls.....................................................................................20

Other Features ....................................................................................22

Voice Manager.....................................................................................24

Good Phone Usage.............................................................................26

Index.....................................................................................................27

Contents

Using this Guide – Page 3

38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide

Introduction

Using this GuideThis guide covers the INDeX 20AT telephone. The 20AT is

an analogue telephone for use on standard telephone lines

and on PBX analogue extensions of the INDeX System.

Lamp

Further Help

"Why don't you do

something to help me?"

Stan Laurel 1947.

This guide is also available in several computer formats

(eg. Windows Help, Adobe Acrobat)

. Contact your System

Manager to obtain copies or download them from the

Lucent Technologies at

http://www.sdxplc.com

Connecting the 20AT

The 20AT can be connected to most analogue telephone

sockets. If connected to a socket on a private telephone

system check with your System Manager that the socket is

suitable for analogue phones.

– Connect the handset lead to the socket marked

H/SET on the base of the 20AT.

– Connect the phone lead from wall socket to the socket

marked LINE on the base of the 20AT.

Page 4 - Introduction

INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000

MF & Time Break Recall operation

The 20AT uses MF signalling and TB recall signalling only.

Contact your telephone line provider if unsure of the type

of signalling you should be using.

During a call, phones can use a recall signal to indicate to

the exchange that they are about to send more digits.

REN Values To ring properly when a call arrives all phones draw a

small current from the telephone line. All telephone

devices have a REN value, a measure of how many

'current units' they need to ring properly.

Most telephone lines can provide ringing current for a total

REN of 4. If the total REN of all the devices on the line

exceeds that value, then some of the devices may not ring

when calls arrive.

If it is necessary to connect more devices to a line than it

can support, equipment exists that can increase the total

REN provided by the line. Contact your line provider for

details.

–The 20AT has a REN of 1. It can share the same

telephone line as other telephone devices so long as

the total REN does not exceed that of the line (usually

4).

INDeX standard telephone sockets provide a REN of 2.

20AT Approvals – Page 5

38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide

20AT Approvals The apparatus is approved for connection to the PSTN or

suitable PBX supporting DTMF signalling.

The 20AT has been approved for use of the following

facilities:

– DTMF signalling.

– Mute.

– Dual level receive volume control.

Any other usage will invalidate the approval of the

apparatus if as a result it then ceases to comply with the

standards against which the approval was granted.

This apparatus is capable of 999/112 calls to the

emergency services.

Page 6 - 20AT Features

INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000

20AT Features

Redial Last Number

Pressing the REDIAL key dials out the number of the last

manually dialled call.

Changing the Caller Volume

During a call, pressing the VOLUME changes the caller

volume between normal and loud.

Message Waiting Lamp

The 20AT has a message waiting lamp. On systems that

support message waiting, the lamp will flash when a

message has been left. The method for answering the

message and clearing the lamp will vary according to the

system that left the message.

For the INDeX system:

To answer a message waiting lamp:

1. Lift the handset and dial *1. The system rings the

extension that left the message.

To cancel a message waiting lamp:

1. Lift the handset and dial *2. Replace the handset.

The Memory KeyThe 20AT's MEMORY key can store a single number for

quick dialling (ie. lift the handset and press MEMORY).

The number can be up to 21 digits.

Setting the memory number

1. Lift the handset off-hook.

2. Press MUTE and then MEMORY.

3. Dial the number to store.

4. Press MUTE again and replace the handset.

Recall Some telephone systems require a recall signal to initiate

special functions (refer to your System Administrator for

details). Press RECALL to send this signal.

Mute – Page 7

38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide

Mute During a call, press MUTE to stop the caller from hearing

you without ending the call. Press MUTE again to

reconnect the caller.

Changing the Ringer

You can alter the volume and ring of the 20AT's ringer.

1. Lift the handset off-hook.

2. Press MUTE and then #.

3. Press a key between 0and 9.

–1: Quiet tone ring.

–2: Tone ring.

–3: Loud tone ring.

–4: Quiet normal ring.

–5: Normal ring.

–6: Loud normal ring

(the default setting)

–7: Quiet rapid ring.

–8: Rapid ring.

–9: Loud rapid ring.

–0: No Ring

(this setting is temporary until the 20AT is

next used, then it returns to its previous setting)

4. Press MUTE again and replace the handset.

Stored Numbers The 20AT can store 10 numbers for rapid dialling. Each

number can be up to 21 digits in length. (Also see page 12

for Storing Personal Speed Dials numbers on the INDeX

system.)

Dialling a stored number

1. Lift the handset off-hook.

2. Press STORE and then the associated store number of

the number to dial (0to 9).

Setting a stored number

1. Lift the handset off-hook.

2. Press MUTE and then STORE.

3. Select the store number to use (0to 9).

4. Dial the number to be stored.

(Prefix 9 for external users).

5. Press MUTE again and replace the handset.

Page 8 - INDeX Features

INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000

INDeX Features

Introduction When used on an INDeX telephone system, the 20AT has

access to a wide range of system features. This section of

the guide covers those features. The 20AT telephone

should only be used in the phone sockets indicated by

your System Manager. It will not work in the sockets used

by INDeX 20DS, 20CC, 2010 and 2030/50/60 phones (and

vice versa).

–Network Features

Your phone system may be part of a network linking

several sites. Wherever possible, it treats network calls

as internal calls and offers the same features. However,

this depends on the type of network link and also the

type of system at the other end of the link (ie. some

links may be to non-INDeX telephone systems).

Dialling Timeout After you start dialling, if you do not dial another digit for

several seconds the system assumes that you have

finished dialling. The system then ignores any further digits

that you dial. By default the timeout is 5 seconds, although

this varies between sites.

Since it is your phone that generates the audible dialling

tones, the system's dialling timeout does not affect calls

connected through the system to services that need to

hear additional MF tones (eg. Voice mail systems, BT star

services, etc).

Telephone Tones & Ringing – Page 9

38DHB0002UKDU - Issue 1 February 2000 INDeX 20AT Telephone User's Guide

Telephone Tones & Ringing

The INDeX 20AT uses various tones and ringing to

indicate calls and other events.

Incoming Calls:

– Repeated Double Ring: External call.

– Repeated Single Ring: Internal call.

During Calls:

–Repeated Single Pip: Another extension is about to

intrude or has intruded on your call.

Outgoing Calls:

–Continuous Tone: Number called unobtainable or set

to no calls. Phone locked, no external calls (or phone is

barred).

–Repeated Tone: Busy number.

–Dial Tone: Dial number.

–Repeated Single Pip: Phone on divert or no calls.

Night Service The system can take different areas into and out of night

service automatically. It does this following timetables

setup by the System Manager. The effects of night service

vary, but typically they are as follows:

–Lines: The system directs calls to a night desk number

or answer phone extension.

–Phones: The type of calls you can make becomes

more restricted, eg. no international or long distance

calls.

Page 10 - Making Calls

INDeX 20AT Telephone User's Guide 38DHB0002UKDU - Issue 1 February 2000

Making Calls

Notes on Making Calls

Your phone allows very simple and quick dialling to make

calls. To simplify dialling further, the INDEX system can

store several hundred speed dials for use by any

extension. It can also store personal speed dials for your

own frequently needed numbers.

–Call Barring

On external calls, the INDeX system may bar you from

dialling particular numbers or types of numbers (e.g.

national, international). Typically, call barring increases

when the system puts the phone's area into night

service. Call barring can also change according to time,

date and day of the week. As the call barring settings

vary for each site, this guide cannot fully detail their

effect.

Making External Calls

"E.T. phone home"

Steven Spielberg 1982.

Redial - Alias:

- Last number redial

- Saved number redial.

The method below uses normal dialling to make external

calls. The system may apply call barring to some or all

external numbers. You can also lock your phone by wrong

passcode entry

(see page 22)

To dial an external call:

1. Lift the handset and dial 9

(Your System Manager will

inform you if you need to dial a different number)

2. If you hear a repeated single pip, the system requires a

PIN code or account code before allowing an external

call

(see page 12)

3. Dial the telephone number.

4. During the call you can hold or transfer it

(see page 18)

5. To end the call replace the handset.

To redial last external number used:

1. Lift the handset and dial # to repeat the last external

number used (including speed dials).

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