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Contents

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Introduction..................................................................................3

DT Display Phone Features........................................................4

Quick Summary............................................................................6

Making Calls.................................................................................8

Speed Dials, PIN & Account Codes .........................................10

Busy or Unanswered.................................................................12

Actions During a Call.................................................................14

Answering Calls.........................................................................16

Transfer, Park & Hold Calls.......................................................18

Diverting Calls............................................................................20

DSS Keys....................................................................................22

Interruptions During a Call .......................................................24

ACD Working..............................................................................25

Manager-Secretary Working.....................................................26

Manager-Secretary Setup..........................................................28

Ringer Controls..........................................................................30

Other Features...........................................................................32

Phone Settings...........................................................................34

Voice Manager............................................................................36

System Manager Phones..........................................................38

Good Phone Usage....................................................................40

Telephone Numbers..................................................................41

Glossary......................................................................................42

Index............................................................................................43

Contents

Introduction – Page 3

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Introduction

Using This Guide

This guide is for DT 3, DT4 and DT5 phones used on the INDeX

telephone system. To check what type of DT phone you have,

press PROGRAM. The phone displays its type and directory

number. Cancel the display by pressing PROGRAM again.

To check the software level of your system, press ANSWER

RELEASE and then PROGRAM. The phone displays the

software release

(this guide covers Software Release 8.0)

Cancel the display by pressing ANSWER RELEASE again.

What Features Can I Use?

This guide covers almost all the features supported by the DT 3,

DT4 and DT5 phones. However, your phone may not be able to

use all the features. If unsure of which you can use, contact

your System Manager.

–Network Features:

Your phone system may be part of a network linking several

sites. Where possible, it treats network calls as internal calls

and offers the same features. However, this depends on the

type of network link and type of system at the other end of

the link. Some links may be to non-INDeX telephone

systems.

Further Help

"Why don't you do something

to help me?"

Stan Laurel 1947.

In all instances, first seek help from your System Manager.

They will seek further assistance from your system's Maintainer

if necessary.

System Manager:

on Extension:

This guide is also available in several computer formats

(eg.

Windows Help, Adobe Acrobat)

and as part of a computer

based training program. Contact your System Manager to

obtain copies or download them from our internet site

(http://www.sdxplc.com)

Page 4

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

DT Display Phone Features

Introduction to DT Display Phones

"When at last this little

instrument appeared,

consisting, as it does, of parts

everyone of which is familiar to

us, and capable of being put

together by an amateur, the

disappointment arising from its

humble appearance was only

partiallyrelieved on finding that

it was really able to talk."

James Clerk Maxwell, "The

Telephone" 1878.

The diagram shows the main features of a DT display phone,

the term covers DT 3, DT4 and DT5 phones.

– DT5: Phone with handsfree operation, DSS keys and BLF

status lamps

(see page 22)

– DT4: Similar to DT5 but without handsfree operation.

– DT 3: Similar to DT5 but without BLF status lamps.

The phone display changes during use to show options and

information available. A -symbol next to a display key

indicates an option you can use by pressing that key.

Using the Scroll Key

Sometimes there are more options available than the phone can

display. When this happens, a -symbol appears next to the

SCROLL key. Press SCROLL to display the other options.

The phone display changes during calls and according to your

own customisation. Thus this guide cannot always detail when

you would have to press the SCROLL key to access a function.

DT Display Phone Features – Page 5

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

On-Hook Dialling, Speaker & Answer Release

On all DT phones you can dial and hear the call progress

without using the handset (known as "on-hook dialling").

Pressing the ANSWER RELEASE key has the same effect as

lifting or replacing the handset.

When answered, on a DT4 you must use the handset to speak.

On DT3 and DT5 phones you can continue the call without

using the handset, ie. handsfree.

Tones & Ringing

The phone uses various tones and rings to indicate events. A

sample of these appears below. You can alter the ringer

volume, sound, switch it on/off, etc.

(see page 30)

Incoming Calls:

–Repeated Single Ring: Internal call.

–Repeated Double Ring: External call.

–Repeated Triple Ring: System or personal alarm.

–Single Tone: Page call

(see page 16)

During Calls:

–Repeated Double Pip: You have set a camp on

(see page

13)

–Repeated Single Pip: Another extension is about to intrude

or has intruded on your call.

Making Calls:

–Dial Tone: Dial number.

–Broken Dial Tone: Phone on divert or no calls

(see page

20)

–Repeated Tone: Busy number

(see page 12)

–Triple Tone: Call diverting to external number.

–Continuous Tone: Number called unobtainable or set to no

calls. Phone locked or barred.

The Phone Lamp

The phone uses its lamp (above the SPEAKER key) to show

calls and messages.

–Fast Flashing Lamp: Call Waiting

(see page 24)

–Lamp On: Message

(see page 16)

–Repeating Double Flash: External call.

–Repeating Single Flash: Internal call.

Page 6

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Quick Summary

Introduction = Replace handset or pressANSWER RELEASE.

= Pickup the handset (DT4) or talk handsfree.

<value> = Enter value required (eg. phone number).

(note) = Note, {option} = Optional step

X...Y = Enter value in range X to Y.

< > = Use -display keys to change or select.

Making Calls

For full details, see page 8. To make an external call: 9, <external number>,

To make an internal call:<extension number>,

To redial the last external number:REDIAL, (includes speed dials)

To make a page call: PAGE, <group number>, , speak,

To use the Index directory: INDeX, <letter key>, <(Names)>,CALL,

Speed Dials

For full details, see page 10. To use a system speed dial by number:SPEED DIAL, SYSTEM, xxx,

To use a system speed dial by name: SPEED DIAL, INDeX, <letter key>,

<(Names)>,CALL,

To use a personal speed dial:SPEED DIAL, OWN, 0...9,

To store a personal speed dial:For external numbers, put 9before the number.

PROGRAM, SPEED DIAL, 00...09, DELETE, <no.>, DONE, PROGRAM

If Busy or Unanswered

For full details, see page 12. To leave a message: MESSAGE

This lights the lamp on the extension called and leaves yournumber as a message

to reply (unless they have reached their limit of 5 messages).

To camp on & wait: CAMP ON

This flashes the lamp on the busy phone.

To set a call back: CALLBACK

This rings you when that extension becomes free or is next used.

Actions During a Call

For full details, see page 14. To change the receive volume: VOLUME, (softer) < > (louder), DONE

To switch to speaker: SPEAKER (not full handsfree on DT4)

To switch to handset:

To mute/unmute call: MUTE (the symbol disappears when the call is muted)

To enter an account code: ACCOUNT, <account code>, DONE

To display the software release: PROGRAM

To create a conference: HOLD, <extension no.>, CONFER

Quick Summary – Page 7

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Answering Calls

For full details, see page 16. To answer a message: CALL or To clear a message:CANCEL

To pickup calls in the phone's pickup group:

PICKUP, { NEXT}, ANSWER RELEASE or

To set the phone's pickup group:

PROGRAM, PICKUP, CANCEL, <group no.>, DONE

Parking, Holding & Transferring Calls

For full details, see page 18. To transfer a call:HOLD, <dial number>, ANSWER RELEASE

To hold/unhold a call: HOLD

Replacing the handset or pressing ANSWERRELEASE parks a held call.

To park a call: PARK

To retrieve a parked call: <line number> or nnn.

Diverting Calls

For full details, see page 20. To switch divert all on/off: DIVERT (On when over the DIVERT key)

To switch no calls on/off: NO CALLS (On when over the NO CALLS key)

To set a divert: PROGRAM, DIVERT, ALL or BUSY or NO ANS., DELETE,

<extns no.>, PROGRAM

To forward calls:

PROGRAM, FORWARD, <from>, DONE, <to>, DONE, PROGRAM

Ringer Controls

For full details, see page 30. To change the ringer volume:

PROGRAM, RINGER, VOLUME, (soft) < > (loud), PROGRAM

To change the ringer sound:

PROGRAM, RINGER, SOUND, < > , { TONE}, PROGRAM

To switch the internal/external ringer on/off:

PROGRAM, RINGER, INTERNAL/ EXTERNAL, CHANGE, PROGRAM

To set the ringer step:

PROGRAM, RINGER, STEPS, CHANGE, PROGRAM

To set the timeout:

PROGRAM, RINGER, TIMEOUT, CANCEL, <timeout>, PROGRAM

Other Features

For full details, see page 32. To set the phone's passcode:

PROGRAM, PASSCODE, <new pass>, PROGRAM

To switch idle music on/off:

PROGRAM, MUSIC, CHANGE, PROGRAM

To lock/unlock the phone:

PROGRAM, NO CALLS, CHANGE, PROGRAM

To enter/exit group: GROUP (When in group, a shows above the GROUP key)

Page 8

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Making Calls

Notes on Making Calls

When making calls, the display shows details about call

progress. It also shows messages if you cannot make the call.

–Call barring:

The system can bar you from dialling particular numbers or

types of number (eg. national, international). Typically call

barring increases when a phone goes into night service

(when it displays a symbol).

It also changes according to time, date and day of the week.

As the call barring settings vary for each site, this guide

cannot fully detail their effect.

Making External Calls

Redial - Alias:

- Saved number redial.

- Last number redial.

"E.T. phone home" Steven

Spielberg.

The system may apply call barring to some or all external

numbers.

To dial an external call:

1. Dial 9to get an external line. Your System Manager will

inform you if you need to dial a different number.

– If "ENTER ACCOUNT" appears, see page 11.

– If "ENTER PIN" appears, see page 11.

2. Dial the external telephone number.

– If "CALL BARRED" appears check with your system

manager.

3. When answered, use the handset

(DT4)

or work handsfree.

To redial the last external number used:

1. Press REDIAL to repeat the last external number used

(including speed dials).

Redialling Calls

Pressing REDIAL will redial the last external call.

Pressing SPEED DIAL and then DIALLED allows you to select

from the last five external calls and move between them by

pressing the lower left and right symbols. When the number

you require is shown press CALL.

You can also save any of the numbers by pressing SAVE. This

stops the number being removed as you make further external

calls until you choose to press DELETE. The dialled numbers

facility stores five numbers maximum including saved numbers.

Making Calls – Page 9

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Making Internal Calls

During the call, the display shows the call progress. You can

also make calls using the INDeX feature

(see below)

or DSS

keys

(see page 22 & page 26)

To dial an internal call:

1. Dial the extension number. A triple-tone means that

extension is diverting calls to an external number.

2. If unanswered, your phone provides options to wait or notify

the extension

(see page 12).

3. If answered, use the handset

(DT4)

or work handsfree.

– If your phone displays a RINGER option then the called

extension is set to automatically connect internal calls.

Press RINGER to send a reminder ring if no one has

answered the call.

Making a Page Call

Page - Alias:

- Zone paging.

- Broadcast.

You can page any DT, TT or FT phone or group. They hear the

call without doing anything though you cannot hear them. They

can also turn the page into a normal call

(see page 16)

. If the

phone paged is diverting calls, the page also diverts

(except

group pages)

To page an extension or group:

1. Press PAGE. Your phone displays

PAGING

2. Pickup the handset

(DT4)

or talk handsfree.

3. Dial the number or press a DSS key

(see page 22)

4. If busy or unavailable, the display shows options to wait or

leave a message

(see page 12).

5. Speak and then press ANSWER RELEASE.

Using the INDeX to Make Calls

"Hello, Neil and Buzz. I'm

talking to you by telephone

from the Oval Room at the

White House, and this

certainly has to be the most

historic telephone call ever

made." Richard Nixon.

The phone can display an index of extension and speed dial

names plus their numbers.

To use the INDeX:

1. Press INDeX for an internal call or SPEED DIAL and then

INDeX for an external call.

2. Press the key matching the 1st letter of the name you want.

For example, for Lpress the JKL key 3 times.

– To move through the names, press the -keys on the

right and left of the current name.

– To skip forward 10 names, press SKIP.

– To select another letter, press a letter key.

3. To dial the name shown, press CALL, otherwise to exit the

INDeX, press ANSWER RELEASE.

Page 10

INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)

Speed Dials, PIN & Account Codes

Using Speed Dials

Speed Dials - Alias:

- Abbreviated dialling

The system can store external numbers as speed dials.

–System speed dials: Ask your System Manager for a list

(note that call barring may still apply).

–Personal speed dials: Your phone can also store up to 10

speed dials for your own use

(see below)

To dial a system speed dial by name:

1. Use the INDeX feature

(see page 9)

To dial a speed dial:

1. Press SPEED DIAL.

2. To select a system speed dial by name, press INDeX

(see

"Using the INDeX to Make Calls" on page 9)

3. To select a system speed dial by number, press SYSTEM

and dial the store number.

4. For a personal speed dial, press OWN and dial the

personal speed dial store number (0 to 9) or press the

matching DSS key

(the DSS keys match personal speed

dials 1 to 8 (1 at the top))

– If "ENTER ACCOUNT" appears, see page 11.

– If "ENTER PIN" appears, see page 11.

5. Continue as for a normal external call

(see page 8)

Storing Personal Speed Dials

To store a personal speed dial:

1. Press PROGRAM and then SPEED DIAL.

2. Enter the phone's passcode

(see page 34)

3. The display shows 0-9 OR DSS KEY. Press the number (0to

9) or DSS key under which you want to store the speed dial.

4. The display shows the current stored number (if set). Press

DELETE and dial the number.

– If external, prefix 9to the number, this is the normal

number to seize an external line. Your System Manager

will inform you if you have to add a different prefix before

external numbers.

5. When finished, press DONE.

6. Select another store or press PROGRAM to finish.

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