Lucid Engage Series Manuale utente
PREMIUM RECHARGEABLE
OTC HEARING AIDS
®
®
Android or iOS device
compatible but not required
to use the hearing aids
1
Welcome Aboard!
We’re honored you’ve chosen to be a part of the
Engage® family! Our commitment to you is simple:
To help you hear better!
Your journey to better hearing begins now. Every
successful journey has a guide to help you get the most
out of the adventure! There are two key guides at your
disposal. This booklet is a quick and easy reference
for you to get started. And for additional details and
information, be sure to check out our “how to” video
series at engagehears.com!
Let’s get started!
WARNING: If you are younger than 18, do not use this.
You should talk to a doctor, preferably an ear-nose-
throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are
only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older.
People who are younger than 18 with hearing loss should
see a doctor, preferably an ENT, because they may need
medical testing and management. Hearing loss can
affect speech and learning, so professional fitting and
continuing care are also important.
WARNING: When to See a Doctor
If you have any of the problems listed below, please
see a doctor, preferably an ear-nose-throat doctor
(an ENT).
• Your ear has a birth defect or an unusual shape.
• Your ear was injured or deformed in an accident.
• You saw blood, puss, or fluid coming out of your
ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of ear wax, or you think something
could be in your ear.
• You get really dizzy or have a feeling of spinning
or swaying (called vertigo).
• Your hearing changed suddenly in the past 6
months.
• Your hearing changes: it gets worse then gets
better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
WARNING: This hearing aid should not cause pain
when inserting it.
Remove this device from your ear if it causes
pain or discomfort when you insert or place it.
To try again, make sure to follow the instructions.
If you feel pain or discomfort again, contact the
manufacturer. If your pain or discomfort doesn’t go
away, contact your hearing healthcare professional.
You can also report this to FDA as an adverse event
according to the instructions that appear later.
Caution: This is not hearing protection.
You should remove this device if you experience
overly loud sounds, whether short or long-lasting.
If you’re in a loud place, you should use the right
kind of hearing protection instead of wearing this
device. In general, if you would use ear plugs in a
loud place, you should remove this device and use
ear plugs.
Caution: The sound output should not be
uncomfortable or painful.
You should turn down the volume or remove the
device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume
down, you may need to further adjust your device.
Caution: You might need medical help if a piece
gets stuck in your ear.
If any part of your hearing aid, like the ear tip, gets
stuck in your ear, and you can’t easily remove it
with your fingers, get medical help as soon as you
can. You should not try to use tweezers or cotton
swabs because they can push the part farther
into your ear, injuring your eardrum or ear canal,
possibly seriously.
Note: If you remain concerned, consult a
professional.
If you try this device and continue to struggle
with or remain concerned about your hearing,
you should consult with a hearing healthcare
professional.
Note: What you might expect when you start
using a hearing aid.
A hearing aid can benefit many people with hearing
loss. However, you should know it will not restore
normal hearing, and you may still have some
difficulty hearing over noise. Further, a hearing aid
will not prevent or improve a medical condition
that causes hearing loss.
People who start using hearing aids sometimes
need a few weeks to get used to them. Similarly,
many people find that training or counseling can
help them get more out of their devices.
If you have hearing loss in both ears, you might get
more out of using hearing aids in both, especially
CONTENTS
Getting Started .............................................................................................8
What’s Inside...................................................................................................9
Getting to Know Engage®.....................................................................10
Charging Instructions ............................................................................... 11
Wearing Your New Hearing Aids .................................................12-13
Download the Lucid Hearing App.....................................................14
How to Adjust Volume Manually.........................................................15
Profiles ......................................................................................................16-17
Start-Up and Pairing........................................................................ 18-19
How to Change or Remove the Concha Lock.....................20-21
Care and Cleaning Instructions..........................................................22
How to Clean Engage® Hearing Aids ............................................ 23
Replacing Wax Stop ........................................................................ 24-25
Choosing the Correct Ear Tip..............................................................26
Replacing the Ear Tips............................................................................ 27
Replacing the Tubes ........................................................................ 28-29
Troubleshooting..................................................................................30-31
Technical Data ............................................................................................32
Warranty ........................................................................................................33
Compliance........................................................................................... 34-35
Battery Safety .................................................................................... 36-37
in situations that make you tired from listeningfor
example, noisy environments.
Note: Tell FDA about injuries, malfunctions,
or other adverse events.
To report a problem involving your hearing aid,
you should submit information to FDA as soon
as possible after the problem. FDA calls them
“adverse events,” and they might include: skin
irritation in your ear, injury from the device (like
cuts or scratches, or burns from an overheated
battery), pieces of the device getting stuck in
your ear, suddenly worsening hearing loss
from using the device, etc.
Instructions for reporting are available at
https//www. fda.gov/Safety/MedWatch,
or call 1–800-FDA-1088. You can also download
a form to mail to FDA.
Getting Started
1. Get familiar with the Engage®
and what’s in the box
2. Download the Lucid Hearing
App from the App Store onto
your mobile device.
3. Pair the hearing aids to
your mobile device
4. Select tips for a perfect fit
5. Put the hearing aids on your ears
6. If fit needs further adjusting, reference
the included Engage® Tube Fit Guide
7. Listen to what you hear, trying out each
of the 4 pre-configured Profiles
8. Stream some music or make a phone call!
What’s Inside
• 1 pair of Engage® Hearing Aids
• Rechargeable Case
• USB Charging Cable
• 5 pair Closed Ear Tips
• 4 pair Vented Ear Tips
• 1 Cleaning Tool
• 10 Wax Stops and
Replacement Tool
• Engage® Tube Fit Guide
• User Manual
Cleaning Tool Vented Ear Tips
Closed Ear Tips
Charging Case
Charging
Cable
Wax Stops
Engage®
Hearing Aids
Getting to Know Engage®
Microphones
Tube
Receiver
Tip
Battery
Toggle
Switch Wax
Stop
Charging Instructions
Plug the micro-USB
end of charging cable
into the charging case
To charge case, plug the charging
cable into a USB power source
1
2
Hearing aids can be
fully charged in 2 hours
LED indicator lights:
Flashing = Charging
Solid = Fully charged
3Place hearing aids
in charging case
4Close lid to
begin charging
The hearing aids shut off when inserted for charging and will
automatically turn on when removed from the charging case.
The charger will not overcharge your batteries.
Expected battery life: 16 hours* between charges
*Based on typical streaming usage of less than 2 hours per day
Concha Lock
Wearing Your New Hearing Aids
2
When inserting your hearing aids for the first time, there
can be feedback (whistling) if your hearing aids are not fully
inserted. We suggest you practice inserting them with the
battery door slightly open until you have perfected this
process. The adjustment period of wearing hearing aids
takes time, but soon you’ll be hearing clearly.
The following steps show how to insert your hearing aids:
Grasp hearing aid
between your thumb
and forefinger
Place hearing aid
behind ear, with
tube pointed
forward over ear
The tube is wrapped
around the top of ear.
Gently push the ear tip
into the ear canal
Tuck the concha
lock into the bowl
of the ear
If at this point you feel the fit isn’t right please refer to
the included Engage® Tube Fit Guide for guidance. Our
customer service team can assist you and send you the
right size tubes to help you find your perfect fit.
How to Adjust Volume Manually
You can adjust the
hearing aids manually
with the toggle
switch. A quick press
of the toggle switch
UP or DOWN will
adjust the volume
up/down. You will
hear double tones
indicating the volume
has been adjusted.
If you do not hear
tones, this indicates
you have reached the
maximum or minimum
volume level.
raise
volume
lower
volume
Download the Lucid Hearing App
Comprehensive real-time personalization with the ability
to manage acoustics across any listening environment.
With the Lucid Hearing mobile App and Engage®, you can:
• Explore and select your preferred hearing profiles
• Monitor the battery status of your hearing aids
With LucidShape and Engage®, you can:
• Fine-tune your listening for the
most customized experience
• Control the left and right hearing
aids together or independently
Use your phone camera to scan this code
and download either the iPhone or Android
app, depending on which device you have.
You can also search for “Lucid Hearing” in the App Store or on Google Play.
The easiest way to adjust your
hearing aids is with the Lucid
Hearing App (See page 14).
Lucid Hearing App
featuring LucidShape
How to Change Profiles Manually
Press and hold the toggle switch UP or DOWN for
2 seconds to progress to a different profile.
You will hear a notification alerting you that you are on
a different profile. Press and hold again to cycle through
the profiles.
Profiles
The easiest way to adjust your hearing aids is with the
Lucid Hearing App (See page 14).
Your Engage® hearing aids
come preset with four
scientifically developed
acoustic profiles. These
profiles were developed
with extensive research
in conjunction with a top
audiology university to
cover the majority of the
population with mild-
moderate hearing loss.
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