MF Group CIM Sunlight Lux Manuale utente

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 2

Exclusive permission is granted to authorized resellers of MF GROUP SpA products

Exclusive permission is granted to authorized resellers of MF GROUP SpA products to reproduce and

distribute this copyrighted document to authorized MF GROUP SpA customers, who have signed a no

disclosure agreement regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and

enhancements to this document.

Revision Control

Number Date Document Title

Revision 1.1 30 June 2011 SUNLIGHT LUX User Guide

Any questions regarding changes, corrections, updates or enhancements to this document should be

forwarded to:

MF Group SpA - Cim

Via O. Serra no. 2

40012 Lippo di Calderara di Reno (BO) -Italy

Tel. +39 0516465011

Fax +39 051 6465012

E-mail: info@cimitaly.it

www.cimitaly.it

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 3

Table Of Contents

Section 1: Specifications ______________________________________________________________7

Agency Listings ______________________________________________________________________8

United States ______________________________________________________________________8

Canada __________________________________________________________________________8

Mandatory information for users _________________________________________________________9

Environmental Protection (China-RoHS)__________________________________________________12

Traditional Chinese RF Emissions and Safety Statements __________________________________12

Simplified Chinese_________________________________________________________________12

Technical Specifications ______________________________________________________________14

Functional Specifications______________________________________________________________17

Printer Components: Print Ribbons ___________________________________________________17

Ribbon Types/Count Table ____________________________________________________________18

Printer Components: Blank Cards ____________________________________________________19

Section 2: Setup and Installation Procedures _____________________________________________20

Choosing a Good Location ____________________________________________________________20

About Moisture Condensation ________________________________________________________20

Unpacking and Inspection ___________________________________________________________20

Installing the Print Ribbon Cartridge _____________________________________________________21

Installing Blank Cards into the Card Hopper _______________________________________________22

Setting the Card Size for CR79 and CR80 ______________________________________________24

Connecting the Printer power ________________________________________________________26

Driver Installation Instructions __________________________________________________________27

Section 3: Printer Preferences Tab Functions_____________________________________________28

Using the Card tab___________________________________________________________________28

Using the Toolbox Options_____________________________________________________________29

Using the Configuration Tab ___________________________________________________________30

Using the Optional Printer Features Group Box __________________________________________30

Using the Event Monitoring Group Box _________________________________________________30

Reviewing the Ribbon Low message___________________________________________________31

Using the Clean Printer message _____________________________________________________31

Using the Error Status message ______________________________________________________31

Using the Password Prompt message__________________________________________________31

Selecting the Set Language for Printer LCD Display Group Box______________________________32

Selecting the Advanced Settings tab_____________________________________________________36

Using the Advanced Options ___________________________________________________________38

Using the Device Options tab __________________________________________________________41

Using the Image Color tab_____________________________________________________________44

Using the Image Calibrate tab __________________________________________________________47

Using the Magnetic Encoding Tab_______________________________________________________48

Using the Magnetic Encoding Tab – ISO Standards _______________________________________49

Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode____________51

Reviewing the ISO Track Locations____________________________________________________52

Reviewing the Sample String_________________________________________________________53

Sending the Track Information________________________________________________________54

Reviewing the ASCII Code and Character Table__________________________________________55

Using the Overlay / Print Area tab _______________________________________________________56

Using the Defined Area Option _________________________________________________________59

Using the K Panel Resin tab ___________________________________________________________60

Using the Printer Info tab______________________________________________________________63

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 4

Section 4: General Troubleshooting _____________________________________________________64

Safety Messages (review carefully)______________________________________________________64

Communications Errors _______________________________________________________________64

Resolving the Communication Errors ____________________________________________________64

Print Process Errors__________________________________________________________________67

Resolving a Card Not Fed Error (Cards will not feed off the Hopper) ____________________________67

Resolving a Card Not Fed Error (multiple feed)___________________________________________69

Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) _________________________70

Resolving the Mag Verify Error _______________________________________________________72

Resolving the No Magnetic Encoder Installed Error _______________________________________74

Resolving a Ribbon Sensor Error (Ribbon Miscue)________________________________________75

Resolving a Ribbon Sensor Error _____________________________________________________77

Resolving a Ribbon Break Jam Error___________________________________________________78

Resolving a Ribbon Out Error ________________________________________________________80

Resolving a No Ribbon Installed Error__________________________________________________80

Resolving a Invalid Ribbon Error ______________________________________________________81

Resolving a Wrong Ribbon Error______________________________________________________83

Resolving a Card Jam Error__________________________________________________________84

Resolving a Headlift Motor or Sensor Error______________________________________________85

Resolving the Cover Open Error Message ______________________________________________88

Resolving the Blank Output issues ____________________________________________________88

Flipper Table Module Assembly Problems ________________________________________________90

Resolving the No Flipper Table Module problem__________________________________________90

Resolving the Flipper Jam Error ______________________________________________________91

Diagnosing Image Problems ___________________________________________________________93

Resolving the Pixel Failure problems___________________________________________________93

Resolving the Card Surface Debris problems ____________________________________________94

Resolving the Incorrect Image Darkness problems________________________________________95

Resolving Ribbon Wrinkle problems ___________________________________________________96

Resolving the Excessive Resin printing problems_________________________________________98

Resolving the Incomplete Resin printing problems _______________________________________100

Resolving the Image Placement problems _____________________________________________101

Resolving the Poor Image Quality problems ____________________________________________104

Running the Self Test _______________________________________________________________104

Running the Standard Self Test Print _________________________________________________105

Running the Magnetic Self Test (HiCo Only)____________________________________________105

Section 5: Troubleshooting ___________________________________________________________107

Printer Error Button Table ____________________________________________________________107

Using the Error Message Table________________________________________________________107

Section 6: Cleaning _________________________________________________________________114

Safety Messages (review carefully)_____________________________________________________114

Sunlight Lux Card Printer/Encoders Cleaning Kit __________________________________________114

Supplies (included with the Cleaning Kit)_______________________________________________115

Printhead Cleaning _________________________________________________________________116

Cleaning the Platen and the Card Feed Rollers _________________________________________117

Cleaning the Printer’s Exterior_________________________________________________________121

Section 7: Firmware Upgrades ________________________________________________________122

Upgrade the Printer Firmware _______________________________________________________122

Section 8: Technical Support _________________________________________________________124

Section 9: Ethernet Option User Guide _________________________________________________125

Introduction _______________________________________________________________________125

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 5

Technical Specification - Ethernet Option ________________________________________________125

Functional Specification - Ethernet Option________________________________________________125

Network Services - Overview__________________________________________________________127

Reviewing the Print Server _________________________________________________________127

Reviewing the Web Page Server_____________________________________________________128

Reviewing the Network Management Interface__________________________________________128

Network Management Interface________________________________________________________128

Reviewing the Telnet Server___________________________________________________________128

Installing the Telnet Client for Windows operating systems___________________________________128

Telnet Command Line Interface________________________________________________________132

Initiating a Telnet Session __________________________________________________________132

Accessing the IP address of your Printer_________________________________________________132

Reviewing the Telnet Command Table ________________________________________________133

Ethernet Web Pages – Standard Procedures _____________________________________________138

Reviewing Web page security _________________________________________________________138

Logging In ______________________________________________________________________138

Accessing the Home page__________________________________________________________139

Reviewing the Home Page _________________________________________________________140

Configuring the Network Settings ______________________________________________________142

Accessing the Network Settings page ___________________________________________________142

Reviewing the Interface ____________________________________________________________142

Reviewing the Current Settings ______________________________________________________142

Switching to the automatic IP address mode____________________________________________143

Changing to the static IP address mode _______________________________________________143

Entering the TCP Window Size ______________________________________________________144

Using the Clear Changes button _____________________________________________________144

Using the Print Path page ____________________________________________________________145

Using the Media Information page______________________________________________________147

Using the TCP/IP Status Web Page __________________________________________________148

Using the Printer page_______________________________________________________________149

Using the System Log page___________________________________________________________150

Changing the Log Name ___________________________________________________________150

Selecting the Log Type ____________________________________________________________151

Selecting the Log Destination _______________________________________________________152

Setting up Email Event logging ______________________________________________________153

Specifying UDP Event logging_______________________________________________________154

Specifying TCP Event logging _______________________________________________________155

Using the Administration pages_______________________________________________________1577

Using the System Information page__________________________________________________1577

Changing the Root Password ______________________________________________________1577

Upgrading the Print Server ________________________________________________________1588

Using the Reboot pages ___________________________________________________________15959

Rebooting the Ethernet Server ____________________________________________________15959

Resetting to Default Settings _______________________________________________________1600

Using the Help page _______________________________________________________________1611

Reviewing LED Tables ______________________________________________________________1611

Reviewing the LED Table ___________________________________________________________1611

Upgrading the Printer Firmware using the Workbench Printer Utility ________________________1622

Requirements___________________________________________________________________1622

Upgrade the Printer Firmware ______________________________________________________1622

Ethernet Printer Troubleshooting Procedures ___________________________________________1633

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 6

Verifying the Printer Connection ______________________________________________________1644

Verifying the Printer IP address_______________________________________________________1644

Verifying that your PC can access the Printer using the ping command________________________1655

Printing a test page ______________________________________________________________1666

Reviewing Frequently-asked Questions ________________________________________________1677

Glossary of Terms __________________________________________________________________1744

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 7

Section 1: Specifications

The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency

Listings, Technical Specifications and Functional Specifications for the SunLight LUX Card Printer User Guide.

Term Description

UL The Card Printer is listed under UL 60950-1 (2nd edition)

INFORMATION TECHNOLOGY EQUIPMENT

Note: This product is intended to be supplied by a Listed Power

Unit marked Class 2 and rated for 24 V dc, 3.3A minimum

CSA

The Printer manufacturer has been authorized by UL to

represent the Card Printer as CSA Certified under CSA

Standard C22.2 No. 60950-1-037 2nd edition

File Number: E145118

FCC The Card Printer complies with the requirements in Part 15 of

the FCC rules for a Class A digital device.

CE The Card Printer has been tested and complies with EN300-

330-1, EN300-330-2, EN301-489-1, EN60950-1:2006 + All:2009

(Note: Based on the above testing, the Printer manufacturer

certifies that the Card Printer complies with the following of the

European Community and has placed the CE mark on the Card

Printer.)

LVD 2006/95/EC, EMC 2004/108/EC, R+TTE 1999/5/EC,

ROHS 2002/95/EC

Environmental Power supply Efficiency level V minimum, RoHS, China RoHS

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 8

Agency Listings

Term Description

Emissions

Standards FCC Part 15 Class A, RSS-GEN, RSS 210 ,CNS 13438, CNS

14336, EMC 2004/108/EC, R&TTE 1999/95/EC,GB9254-2008, GB

17625

Safety Standards UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07, LVD

2006/95/EC,GB4943

United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired

operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction

manual, may cause harmful interference to radio communications. Operation of this equipment in a residential

area is likely to cause harmful interference; in which case, you will be required to correct the interference at his

own expense.

Canada

This Class A digital apparatus complies with Canadian ICES-003.

C’et appareil numerique de la classe A est comforme a la norme NMB-003 du Canada.

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 9

Caution: Changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate the equipment.

Mandatory information for users

Information for users of “professional” type products:

pursuant to art. 13 of Italian Legislative Decree n. 151 of 25 July 2005, “Implementation of Directives

2002/95/EC, 2002/96/EC and 2003/108/EC on the restriction of the use of hazardous substances in electrical

and electronic equipment and the disposal of waste"

The crossed out waste bin symbol applied on the equipment or its package indicates that at the end of its

useful life the product must be collected separately from other waste.

Separate collection of this equipment at the end of its life is organised and managed by the manufacturer. Any

user who wishes to dispose of this equipment must therefore contact the manufacturer and abide by the

system the latter has adopted to permit separate collection of end-of-life equipment.

Adequate separate collection aimed at subsequent recycling, treatment and environmentally compatible

disposal of the dismantled equipment contributes to avoiding possible negative impacts on the environment

and health and favours the reuse and/or recycling of the materials making up the equipment.

Illegal disposal of the product by the owner shall be subject to the administrative sanctions provided for under

current laws and regulations.

Communication obligatoire aux utilisateurs

Modèle de communication aux utilisateurs de produits de type “professionnels”

RECOMMANDATION AUX UTILISATEURS

Conformément à l’art. 13 du Décret législatif du 25 juillet 2005, N°151 “Mise en œuvre des Directives

2002/95/CE, 2002/96/CE et 2003/108/CE, sur la réduction de l’utilisation de substances dangereuses dans les

appareils électriques et électroniques ainsi que sur l’élimination des déchets.”

Le symbole de la poubelle barrée reporté sur l’appareil ou sur son emballage indique que le produit à la fin de

sa vie utile ne doit pas être jeté avec les autres déchets.

Le tri différencié d’un lave-vaisselle arrivé à la fin de sa vie est organisé et géré par le fabricant. L’utilisateur

souhaitant se défaire de son appareil doit donc contacter le fabricant et se conformer au système que celui-ci

aura adopté pour permettre un ramassage séparé de l'appareil.

Le tri différencié permettant d’entreprendre le recyclage de l’appareil à éliminer, ainsi qu’un traitement et une

élimination compatible du point de vue environnemental contribuent à éviter les effets négatifs possibles sur

l’environnement et sur la santé et favorisent le réemploi et/ou le recyclage des matériaux constituant l’appareil.

Une élimination frauduleuse du produit par son propriétaire comporte l’application des sanctions administrative

prévue par la norme en vigueur.

Obblighi di informazione agli utilizzatori

Modello di informazioni agli utenti dei prodotti di tipo “professionale”

Sunlight Lux Card Printer User Guide L001564 Rev 1.1 10

INFORMAZIONE AGLI UTENTI

ai sensi dell’art. 13 del Decreto Legislativo 25 luglio 2005, n. 151"Attuazione delle Direttive 2002/95/CE,

2002/96/CE e 2003/108/CE, relative alla riduzione dell'uso di sostanze pericolose nelle apparecchiature

elettriche ed elettroniche, nonché allo smaltimento dei rifiuti "

Il simbolo del cassonetto barrato riportato sull’apparecchiatura o sulla sua confezione indica che il prodotto alla

fine della propria vita utile deve essere raccolto separatamente dagli altri rifiuti.

La raccolta differenziata della presente apparecchiatura giunta a fine vita e' organizzata e gestita dal

produttore. L’utente che vorrà disfarsi della presente apparecchiatura dovrà quindi contattare il produttore e

seguire il sistema che questo ha adottato per consentire la raccolta separata ell'apparecchiatura giunta a fine

vita.

L’adeguata raccolta differenziata per l’avvio successivo dell’apparecchiatura dismessa al riciclaggio, al

trattamento e allo smaltimento ambientalmente compatibile contribuisce ad evitare possibili effetti negativi

sull’ambiente e sulla salute e favorisce il reimpiego e/o riciclo dei materiali di cui è composta l’apparecchiatura.

Lo smaltimento abusivo del prodotto da parte del detentore comporta l’applicazione delle sanzioni

amministrative previste dalla normativa vigente.

Verpflichtung zur Information der Benutzer

Info-Formular für die Benutzer von “professionellen” Produkten

INFORMATION FÜR DIE BENUTZER

gem. Art. 13 der Gesetzesverordnung Nr. 151 vom 25. Juli 2005 "Durchführung der Richtlinien 2002/95/EG,

2002/96/EG und 2003/108/EG über die Reduzierung des Gebrauchs von gefährlichen Substanzen in Elektro-

und Elektronikgeräten sowie über die Abfallentsorgung. "

Das Symbol der durchgekreuzten Mülltonne auf dem Gerät oder auf der Verpackung bedeutet, dass das

Produkt am Ende seiner Nutzungsdauer getrennt vom übrigen Müll gesammelt werden muss.

Die Wertstofftrennung für dieses Gerät am Ende seiner Nutzungsdauer wird vom Hersteller organisiert und

durchgeführt. Der Benutzer, der das Gerät entsorgen möchte, muss sich daher an den Hersteller wenden und

sich nach dem System richten, das dieser für die Durchführung der Wertstofftrennung für das Gerät am Ende

seiner Nutzungsdauer vorgesehen hat.

Die getrennte Sammlung für die anschließende Wiederverwendung, Behandlung oder umweltfreundliche

Entsorgung des nicht mehr benutzten Geräts trägt zur Vermeidung von negativen Auswirkungen auf die

Umwelt und auf die Gesundheit bei und unterstützt die Wiederverwendung und/oder das Recycling der

Materialien, aus denen das Gerät besteht.

Bei vorschriftswidriger Entsorgung des Produkts durch den Benutzer werden die von den geltenden

Bestimmungen vorgesehenen Verwaltungsstrafen angewandt.

Obligaciones de información a los usuarios

Modelo de las informaciones a los usuarios de los productos de tipo “profesional”

INFORMACIÓN A LOS USUARIOS

Al amparo de lo establecido en el art. 13 del Decreto Legislativo n° 151 de 25 de julio de 2005 "Aplicación de

las Directivas 2002/95/CE, 2002/96/CE y 2003/108/CE sobre la restricción a la utilización de sustancias

peligrosas en los aparatos eléctricos y electrónicos, así como para la gestión de los residuos"

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