Microsoft Surface Pro 7+ for Business WIFI Manuale utente

Surface Pro 7+ for Business

SSD Removal Procedure

M1177096

2M1177096

Disclaimer of Warranties and Limitation of Damages

All information, content, materials, and products made available in or in conjunction with this Manual are provided

by Microsoft on “as-is” and “as available” basis, unless otherwise specied by Microsoft in writing. Microsoft makes no

representations or warranties of any kind, express or implied, as to the information, content, materials and products

included or otherwise made available to you or accompanying this Manual unless specied in writing. You expressly

agree that your use of the information, content, materials, and product in or accompanying this Manual is at your

sole risk.

To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not

limited to implied warranties of merchantability and tness for a particular purpose. To the fullest extent permissible

by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or

product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental,

consequential, and/or punitive damages unless otherwise specied in writing.

Notice

Microsoft and its suppliers may have patents, patent applications, trademarks, copyrights, trade secrets and/or other

intellectual property rights covering subject matter in this document. Microsoft’s furnishing of this document to

recipient does not grant or imply any license to any patents, trademarks, copyrights, trade secrets or other intellectual

property rights, and recipient’s permitted use of any such intellectual property rights, if any, is solely governed by the

Agreements.

This document and the information it contains are subject to change without notice. You can nd the latest

information on Surface device servicing and repair at https://aka.ms/surfaceservicing. Always consult the most up-to-

date information available before performing device related activities.

Document Part Number: M1177096

3M1177096

Table of Contents

DEVICE IDENTITY INFORMATION........................................................................................................................... 4

· SURFACE PRO 7+ FOR BUSINESS MODELS ............................................................................................... 4

· GLOSSARY OF TERMS ................................................................................................................................. 4

GENERAL INFORMATION, PRECAUTIONS, WARNINGS ........................................................................................5

· TOOLS AND JIGS ..........................................................................................................................................5

GENERAL SAFETY PRECAUTIONS ............................................................................................................................6

SAFETY POLICIES/PROCEDURES ..............................................................................................................................7

· DIAGNOSTICS/TROUBLESHOOTING OVERVIEW ......................................................................................8

· SOFTWARE TOOLS .......................................................................................................................................8

· VERIFY HARDWARE FUNCTIONALITY .......................................................................................................8

SSD REMOVAL AND REASSEMBLY PROCEDURES...................................................................................................9

· PRIOR TO DEVICE DISASSEMBLY: ...............................................................................................................9

· PRELIMINARY REQUIREMENTS ................................................................................................................10

· REQUIRED TOOLS AND COMPONENTS ...................................................................................................10

· PREREQUISITE STEPS: ................................................................................................................................10

· PROCEDURE – REMOVAL (SSD)................................................................................................................. 11

· PROCEDURE – INSTALLATION (SSD) ........................................................................................................12

ENVIRONMENTAL COMPLIANCE REQUIREMENTS..............................................................................................13

4M1177096

Device Identity Information

Surface Pro 7+ for Business Models

1960 – Surface Pro 7+ for Business WIFI (Platinum and Black)

1961 – Surface Pro 7+ for Business LTE (Platinum)

The serial number for Surface Pro 7+ for Business is located under the kickstand on the back cover.

Glossary of Terms

The following terms are used throughout this manual:

• SDT – Surface Diagnostic Toolkit

• ESD – Electro-Static Discharge

• IBC – Tablet Back Cover

• TDM – Touch Display Module is the complete screen with all layers.

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General Information, Precautions, Warnings

This symbol identies important safety and health information in this manual.

Tools and Jigs

Microsoft Recommended Jigs

• SIM eject tool

Microsoft Provided Software Tools / References:

• How To: Update Surface device rmware and OS

• Download: Surface drivers and rmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Standard Tools:

• Anti-static wrist strap (1 MOhm resistance)

• ESD-safe benchtop

• Torx-plus screwdriver 3IP

• Lint free cleaning cloths

The tools identied on this list can be purchased from many different commercial sources, including but not limited

to Amazon.com; iFixit; Chemdex, and other vendors.

6M1177096

General Safety Precautions

Always observe the following, general safety precautions:

• Opening any device can present electric shock, device damage, re, and/or personal injury risks and other

hazards. Exercise caution when undertaking these activities as described in this manual. Only skilled IT

technicians should undertake activities detailed within this guide.

• Do not attempt to open a device if you have received a report indicating the device has emitted “smoke” or

if it exhibits melting or other heat damage on the device casing. Contact Microsoft directly for information

about proper device disposition.

• Do not attempt to open a device that has experienced an expanded or otherwise damaged battery. Contact

Microsoft directly for information about proper device disposition.

• Always select and use the appropriate AC power supply for a device. We recommend you use genuine

Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with

every device.

• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such

as generators or inverters, even if the voltage and frequency appear acceptable.

• Improper use of device batteries may result in re or explosion. Only open the enclosure on a device as

outlined in this manual. Do not heat, puncture, mutilate, or dispose of devices or their batteries in re. Do

not impact, deform, or bend device batteries. Do not leave or charge devices in direct sunlight or exposed

to other extreme sources of heat for an extended period of time. Doing so may cause damage or melt the

batteries or result in exothermic battery failure.

For additional product safety information, including information about

• Battery safety and use

• Hearing conservation

• Heat related concerns

• Choking hazard/small parts

• Interference with medical devices

• Broken glass

• Photosensitive seizures

• Musculoskeletal disorders

See aka.ms/surface-safety or the Surface app. To open the Surface app, select the Start button, enter Surface into the

search box, then select the Surface app.

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Safety Policies/Procedures

Microsoft’s eld product safety program team is referred to as the Rapid Response Team (RRT). All device issues that

may be safety related should be managed per the following instructions.

Contact Microsoft IT Professional Support at the link below if a Microsoft Surface device visually exhibits any of the

following symptoms: Microsoft Surface for IT professionals

• Any burned or melted components, traces or plastic parts on the outside of the device, or which otherwise

exhibits heat damage, including charring seen in charging and other ports.

• Any burned or melted components, traces or plastic parts on the inside of the device, or which otherwise

exhibits heat damage.

• Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as

power supplies, keyboards, mice, cables, charging connectors, etc.

• Any devices that exhibit a case that has separated apart or opened for reasons other than customer abuse

(e.g., impact damage from dropping, evidence of tampering, separation caused by a malfunctioning battery).

• Any other nding that may constitute a safety hazard to the user, such as sharp edges on plastics.

Have the following information available at the time of contact or include in email communications:

• The model and serial number of the affected Microsoft Surface device and/or accessory(ies).

• A brief description of the damage found.

• Clear photographs depicting the symptoms observed.

Guidance will be provided by the Microsoft support team on where to send device.

8M1177096

Diagnostics/Troubleshooting Overview

• For general Surface support, visit www.support.microsoft.com

• To troubleshoot device feature/function problems or learn more about Surface Pro 7+ for Business visit

www.aka.ms/SurfaceProHelp

• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp

• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at

aka.ms/Windows-Accessibility

Software Tools

• How To: Update Surface device rmware and OS

• How To: Surface Tools Video

• Download: Surface drivers and rmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Verify Hardware Functionality

The following approach should be taken when verifying Surface device functionality:

1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details

on SDT.

2. Verify any suspected hardware failures by running SDT to verify fault:

a. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to Software

Tools section above for details on SDT.

i. If problem is resolved, then re-image original SSD as needed.

ii. If problem persists then remove the SSD as detailed in this guide and send the device to

Microsoft.

9M1177096

SSD Removal and Reassembly Procedures

Prior to Device Disassembly

• Before opening the device, always ensure device is powered off and disconnected from a power supply.

• Always ensure that the work surface is covered with an ESD-safe, soft, non-marring material.

• Work surfaces should be cleaned regularly to ensure debris/abrasive particles are not present.

• Check to make sure that general guidelines and ESD compliance steps are followed prior to opening device.

10 M1177096

SSD Replacement Process

Preliminary Requirements

IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:

o Torx-plus screwdriver 3IP

o Anti-static wrist strap (1M Ohm resistance)

o Soft ESD safe mat

o Microber / Lint free cloth

o SIM eject tool

• Components:

o SSD (multiple options)

8LT-00001 SSD 128GB

8LV-00001 SSD 256GB

8LX-00001 SSD 512GB

8LU-00001 SSD 1TB

o SSD Door (multiple options)

8LS-00001 Platinum SSD Door

8LS-00002 Black SSD Door

Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to

opening the device. Refer to Prior to Device Disassembly section (page 9) for details.

• Position device – To prevent scratches, ip device over onto a clean Soft ESD safe mat free of debris with the

device bottom facing up.

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