Moneris E355 Manuale utente

(10/2019)

Moneris®

e355 PIN Pad

Merchant Resource Center

Quick Install Guide

Need help?

Web: moneris.com/support-gateway

Email: onlinepayments@moneris.com

Toll-free: 1-866-319-7450

Record your Moneris merchant ID here:

____________________________________

 
Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 1 
Contents 
Setting Up Your PIN Pad ...............................................................................................2
Before you get started................................................................................................................................3 
Hardware setup..........................................................................................................................................4 
Pairing the e355 PIN Pad with your Merchant Resource Center store............................................................10 
Keying in numbers, letters, and special characters..........................................................................................13 
Ready to use the e355 PIN Pad?................................................................................................................14 
General guidelines, tips, and best practices.....................................................................................................15 
Configuring optional settings ...........................................................................................................................17 
Troubleshooting.......................................................................................................................................19 
e355 PIN Pad error messages...........................................................................................................................19 
Merchant Resource Center error messages.....................................................................................................19 
Sources of electromagnetic interference.........................................................................................................20 
Merchant Support ......................................................................................................21 
 
 
 

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 2

Setting Up Your PIN Pad

In this section, we go over everything you need to

know to set up your Moneris e355 PIN Pad.

Setting Up

Your

PIN Pad

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 3

Before you get started

1. Please confirm that you received the following hardware from Moneris:

e355 PIN PAD

USB CHARGING CABLE

2. Ensure that you have the following elements:

Merchant Resource Center login credentials (username, store ID, and password).

Full admin permissions for your Merchant Resource Center user account.

Computer or mobile device (to access the Merchant Resource Center).

Powered USB port (required for charging the e355 PIN Pad).

Note: If you want to access the Merchant Resource Center via computer/PC, you must use an up-to-

date Web browser (any browser) with cookies enabled.

Hi-speed Internet access.

Access to a secure (non-public) Wi-Fi network that uses WPA2 encryption (for the e355 PIN Pad).

Note: You must know the Wi-Fi network password and SSID (name).

Note: If your Wi-Fi network has firewall restrictions on IP traffic to the Internet, ensure the firewall is

configured so that the TCP port for SSL = 443. This port must be open to allow the e355 PIN Pad to

communicate with Moneris (https://ipterm.moneris.com).

3. Do one of the following:

If you have all the required hardware and elements, go to Hardware setup on page 4.

If any of the above required hardware and/or elements are missing, contact us at 1-866-319-7450, or

email onlinepayments@moneris.com.

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 4

Hardware setup

Follow these instructions to set up the e355 PIN Pad to pair with your Merchant Resource Center store via the

Moneris Cloud.

1. Power on the e355 PIN Pad

a. Plug the small end of the USB charging cable into the micro-USB

port located on the right side of the e355 PIN Pad.

b. Plug the larger end of the USB charging cable into a powered

USB port (e.g., on your computer).

c. Wait while the e355 PIN Pad powers on.

d. When the "LANGUAGE/LANGUE" screen displays, go to

step 2 (Configure the e355 PIN Pad to connect to the Moneris

Cloud) on page 5.

SELECT / CHOISIR

LANGUAGE/LANGUE

1 - ENGLISH

2 - FRANCAIS

USB CHARGING CABLE

MICRO-USB PORT

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 5

2. Configure the e355 PIN Pad to connect to the Moneris Cloud

a. On the "LANGUAGE/LANGUE" screen, select a default display language for

the e355 PIN Pad:

To enable English as the default, press the 1key (ENGLISH).

To enable French as the default, press the 2key (FRANCAIS).

SELECT / CHOISIR

LANGUAGE/LANGUE

1 - ENGLISH

2 - FRANCAIS

b. When the "TERMINAL SETUP" screen displays, press the 1key

(Communication).

TERMINAL SETUP

1 - Communication

2 - Information

3 - Reboot PED

4 - Factory Defaults

c. When the "COMMUNICATION" screen displays, press the 3key (Moneris

Cloud).

SELECT

2 - POSPAD

COMMUNICATION

1 - PAYD Family

3 - Moneris Cloud

d. When the "HOST ENV" screen displays, press the 1key (PRODUCTION).

SELECT

HOST ENV

2 - TEST

1 - PRODUCTION

e. When the "WiFi" screen displays, determine how you want to make the

e355 PIN Pad connect to the desired Wi-Fi network:

To make the e355 PIN Pad scan for the Wi-Fi network SSID (name),

go to step 3 (Scan for the desired network SSID) on page 6.

Note: If the network is not broadcasting its SSID, you must manually

key in all the network parameters yourself (see option below).

To manually key in the Wi-Fi network SSID (name) yourself, go to

step 4 (Manually enter all the Wi-Fi network parameters) on page 8.

WiFi

2WiFi ScanNew 31

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 6

3. Scan for the desired network SSID

a. On the "WiFi" screen, press the 3key (WiFi Scan).

WiFi

2WiFi ScanNew 31

b. When the "WiFi Scan" screen displays, wait while the e355 PIN Pad scans

for available Wi-Fi networks.

Scanning for WiFi networks

WiFi Scan

c. When a list of available network SSIDs displays, scroll to the network to

which you want the e355 PIN Pad to connect (one or more networks may

be listed), and press the green key to select it.

Note: To scroll up, press the 2 key; to scroll down, press the 5key. If the

desired Wi-Fi network is not listed, press the yellow key, and go back

to step 3a of this procedure.

WiFi Scan

[AA%] < Wi-Fi network SSID #1 >

[AA%] < Wi-Fi network SSID #2 >

[100%] < Your Wi-Fi network SSID >

d. When the screen showing details about the selected Wi-Fi network

displays, press the 3key (Add).

SSID

< Your Wi-Fi Netw orkS SID >

Protocol

WPA2

Key Management

AAAAAA

Pairwise cipher

AAAAAA

< Your Wi-Fi network SSID >

2Add 3

e. When the "Wi-Fi Password" screen displays, key in the Wi-Fi network

password, and press the green key.

Note: The password is case sensitive. (For instructions about how to key in

small/capital letters and special symbols, go to Keying in numbers, letters,

and special characters on page 13.)

Enter Password

< Wi-Fi Password

No value entered

f. When the "Configure Interface" screen displays, wait while the e355 PIN

Pad applies the network settings.

In progress

Configure Interface

g. When the "Accepted" screen displays, press the green key to

continue.

Press OK to continue

Accepted

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 7

h. When the "NO CONNECTION TO THE CLOUD" screen displays, wait while

the e355 PIN Pad connects to the Moneris Cloud.

Note: It should take the e355 PIN Pad several seconds to progress to the

next screen (see next).

NO CONNECTION

TO THE CLOUD

< Your Wi-Fi network SSID > AA%

i. When the "WELCOME/BONJOUR" screen displays, wait while the pairing

token is generated (see next step).

WELCOME / BONJOUR

< Your Wi-Fi network SSID > AA%

j. When the "Pairing Token" screen displays (may take up to several seconds),

pair the e355 PIN Pad with your Merchant Resource Center store (go to

Pairing the e355 PIN Pad with your Merchant Resource Center store on

page 10).

Note: If you accidentally press a keypad button and the

"WELCOME/BONJOUR" screen displays again, simply wait several seconds

until the "Pairing Token" screen re-displays; then continue to the pairing

procedure as instructed in this step.

Pairing Token:

000000

Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide 8

4. Manually enter all the Wi-Fi network parameters

a. On the "WiFi" screen, press the 1key (New).

WiFi

2WiFi ScanNew 31

b. When the "View/Edit" screen displays, press the green key (SSID).

View/Edit

2Save 3

SSID

Wi-Fi Password

c. When the "SSID" screen displays, key in the SSID (name) of the Wi-Fi

network to which you want the e355 PIN Pad to connect, and press the

green key (OK).

Note: The SSID is case sensitive. (For instructions about how to key in

small/capital letters and special symbols, go to Keying in numbers, letters,

and special characters on page 13.)

SSID

< SSID

No value entered

d. When the "View/Edit" screen displays, scroll down to Wi-Fi Password, and

press the green key.

View/Edit

2Save

SSID

< Your Wi-Fi network SSID >

Wi-Fi Password

e. When the "Wi-Fi Password" screen displays, key in the Wi-Fi network

password, and press the green key.

Note: The password is case sensitive. (For instructions about how to key in

small/capital letters and special symbols, go to Keying in numbers, letters,

and special characters on page 13.)

Enter Password

< Wi-Fi Password

No value entered

f. When the "View/Edit" screen displays, press the 3key (Save).

View/Edit

2Save

SSID

< Your Wi-Fi network SSID >

Wi-Fi Password

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