Motorola MC9090 Series Istruzioni operative

Troubleshootin

the Motorola MC9090

CribMaster CribSheet

This document covers problems a user may encounter using the Motorola MC9090.

Completing a Warm Boot

A warm boot should be the first step in trying to

resolve a problem with the scanner.

To complete a warm boot for the MC9090, follow

the steps below:

1. Hold in the Power button for at least five

seconds.

2. As soon as the scanner begins to boot let go

of the Power button.

Completing a Cold Boot

A cold boot completely restarts the scanner and

restores it to the way it was when it was shipped

from WinWare. Information that has not been

saved to flash memory or a memory card will be

lost. A cold boot should only be tried if a warm

boot does not resolve the issue.

Power

Button

IMPORTANT: A cold boot will reset the scanner to

its default settings. However, if you have synced

the scanner with your computer, you can retrieve

your data the next time you sync.

C9090-G RFID Integrator Guide Supplement

To complete a cold boot, follow the steps below:

1. Release the battery from the scanner but do not

completely remove it.

2. Press and release the trigger and the Power

button at the same time.

WARNING: Do not press any other buttons

during this time.

3. Press the battery back into position. The scanner restarts.

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Possible Issues

This section covers the possible issues a user may encounter with the MC9090:

The scanner does not power on

Possible Cause 1

The Battery needs to be charged.

Solution

Cradle the scanner or charge the battery.

Possible Cause 2

The Battery is not completely inserted.

Solution

Press the battery into the handle until you hear a single click. If the battery does not

slide in cleanly, do not force it. Check the slot for obstructions and the battery for

deformities or flaws.

Possible Cause 3

The scanner has crashed or frozen.

Solution

Complete a warm boot as outline on the first page of this document. If that does not

solve the problem, complete a cold boot.

The battery does not charge

Possible Cause 1

The scanner was removed from the cradle while it was still charging.

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Solution

Place the scanner back in its cradle and let it charge.

Possible Cause 2

The battery is faulty.

Solution

Notify WinWare support about a replacement.

Nothing is visible onscreen

Possible Cause 1

The unit is not completely powered on.

Solution

Hold in the power button until the unit powers on.

Data is not transferred during sync

Possible Cause 1

The scanner was pulled from the cradle during sync.

Solution

Place the scanner back in its cradle and allow it to finish its sync.

Possible Cause 2

The software is not set up correctly.

Solution

Microsoft ActiveSync 4.1 or later is required.

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The scanner does not beep or make any audible

confirmations

Possible Cause 1

The volume is turned down.

Solution

Increase the volume.

The scanner powers itself off

Possible Cause 1

The battery is low or dead.

Solution

Recharge the battery.

Possible Cause 2

A period of inactivity is reached.

Solution

The length of inactivity before shutdown can be altered in the operating system:

Start > Settings > System tab > Power > Advanced.

The scanner is not reading RFID tags

Possible Cause 1

The RFID Read application is not installed.

Solution

Contact WinWare support.

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Possible Cause 2

The RFID tag is unreadable.

Solution

Replace the tag.

Possible Cause 3

The RFID tag is out of range.

Solution

Lower the distance between the reader and tag.

Possible Cause 4

The RFID tag is not compatible with the reader.

Solution

Only RFID tags supplied or supported by WinWare should be used.

Possible Cause 5

Battery power is too low.

Solution

Recharge the battery.

The scanner is not reading barcodes

Possible Cause 1

The barcode scanning application is not installed.

Solution

Contact WinWare support.

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Possible Cause 2

The barcode is unreadable.

Solution

Replace the barcode.

Possible Cause 3

The barcode is out of range.

Solution

Lower the distance between the scanner and barcode.

Possible Cause 4

Battery power is too low.

Solution

Recharge the battery.

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