Multitech Zpx Multimodem MT5634ZPX-PCI-V92 Manuale utente

MultiModemZPX User Guide

MT5634ZPX-PCI-V92

P/N S0000197 Revision A

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions

Revision Date Description

A 12/26/01 Manual released.

Trademarks

MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,

Inc. Microsoft, Windows, Windows 95, Windows 98, Windows Me, Windows NT, and Windows 2000

are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or

other countries. All other brand and product names mentioned in this publication are trademarks or

registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;

5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;

5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;

5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

Notice

Though this modem is capable of 56K bps download performance, line impairments, public telephone

infrastructure, and other external technological factors currently prevent maximum 56K bps connections.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

Contents

iii

MultiModemZPX User Guide

Chapter 1: Introduction

Introduction ............................................................................................................................. 2

Product Description................................................................................................................ 2

What Is in Your Modem Package? ....................................................................................... 2

Chapter 2: Installation

Introduction ............................................................................................................................. 4

What You Will Need ..............................................................................................................4

Safety Warnings ...................................................................................................................... 4

Step 1: Install the MultiModemZPX in your Computer ................................................... 5

Step 2: Make the External Connections ............................................................................... 6

Line Connection ............................................................................................................... 6

Phone Connection............................................................................................................ 6

Microphone Connection ................................................................................................. 7

Sound Card and Speaker Connections ......................................................................... 7

Step 3: Install the Modem Driver ......................................................................................... 8

Windows 95 ......................................................................................................................8

Windows 98/Me .............................................................................................................. 8

Windows NT 4.0 ............................................................................................................ 11

Windows 2000 ................................................................................................................ 13

Step 4: Configure the Modem for Your Country ............................................................. 15

The Global Wizard Utility ............................................................................................ 15

AT Commands ............................................................................................................... 15

Step 5: Install and Configure Your Software .................................................................... 16

Chapter 3: Operation

Introduction ........................................................................................................................... 18

Configuring the Modem ...................................................................................................... 18

PhoneTools Features ............................................................................................................ 18

Connecting to the Internet ................................................................................................... 18

Dial-Up Networking ............................................................................................................ 19

Sending a Fax ........................................................................................................................ 19

References .............................................................................................................................. 20

Chapter 4: AT Commands, S-Registers & Result Codes

Introduction ........................................................................................................................... 22

AT Commands ...................................................................................................................... 23

S-Registers.............................................................................................................................. 40

Result Codes .......................................................................................................................... 43

Chapter 5: Remote Configuration

Introduction ........................................................................................................................... 46

Basic Procedure ..................................................................................................................... 46

Setup ....................................................................................................................................... 46

To Change the Setup Password ................................................................................... 46

To Change the Remote Escape Character .................................................................. 47

Contents

MultiModemZPX User Guide

Chapter 6: Solving Problems

Introduction ........................................................................................................................... 49

The Modem Does Not Respond to Commands ............................................................... 49

The Modem Cannot Connect When Dialing .................................................................... 50

The Modem Disconnects While Online ............................................................................. 51

The Modem Cannot Connect When Answering .............................................................. 52

File Transfer Is Slower Than It Should Be ......................................................................... 52

Data Is Being Lost ................................................................................................................. 52

There Are Garbage Characters on the Monitor ................................................................ 53

The Modem Doesn’t Work with Caller ID ........................................................................ 53

Fax and Data Software Can’t Run at the Same Time ...................................................... 53

The Voice Functions Don’t Work ....................................................................................... 53

Voice Mail Test............................................................................................................... 54

Loopback Test ................................................................................................................ 54

Speakerphone Test ........................................................................................................ 54

Appendix A: Regulatory Compliance

FCC Part 68 Telecom ............................................................................................................ 56

FCC Part 15 ............................................................................................................................ 57

Fax Branding Statement ....................................................................................................... 57

Canadian Limitations Notice .............................................................................................. 58

Industry Canada ................................................................................................................... 58

Protection Against Contact with TNV Circuit .................................................................. 58

EMC, Safety, and R&TTE Directive Compliance ............................................................. 59

New Zealand Telecom Warning Notice ............................................................................ 59

South African Notice ............................................................................................................60

International Modem Restrictions ...................................................................................... 60

Appendix B: Technical Specifications

.................................................................................. 61

Appendix C: Loopback Tests

Introduction ........................................................................................................................... 63

Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 63

Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 64

Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 65

Appendix D: Warranty, Service, and Technical Support

Limited Warranty ................................................................................................................. 67

Online Warranty Registration ............................................................................................. 67

Service .................................................................................................................................... 67

U.S. and Canadian Customers ..................................................................................... 67

International Customers (outside U.S.A. and Canada) ........................................... 68

International Distributors ............................................................................................. 68

Technical Support ................................................................................................................. 69

Internet Sites .......................................................................................................................... 69

Contents

MultiModemZPX User Guide

Appendix E: Upgrading the Modem

Introduction ........................................................................................................................... 70

Upgrade Overview ............................................................................................................... 70

Step 1: Identify the Modem Firmware ............................................................................... 70

Step 2: Identify the Current Firmware Version ................................................................ 71

Step 3: Download the Upgrade File ................................................................................... 71

Step 4: Extract the Upgrade Files........................................................................................ 71

Step 5: Document and Clear Your Stored Paramenters .................................................. 71

Step 6: Upgrade the Modem’s Firmware .......................................................................... 72

Step 7: Restore Your Parameters ........................................................................................ 72

Appendix F: Installing Under Linux

Introduction ........................................................................................................................... 73

Standard Linux Serial Port Definitions.............................................................................. 73

Installation ............................................................................................................................. 73

Setup ....................................................................................................................................... 73

Using the Terminal Program Minicom to Verify Operation .......................................... 74

Using the Modem to Call the Internet ............................................................................... 74

Calling the ISP ....................................................................................................................... 75

Answering Calls .................................................................................................................... 75

Appendix G: Installing Under SCO OpenServer

Introduction ........................................................................................................................... 76

Installation ............................................................................................................................. 76

Setup ....................................................................................................................................... 76

Index

....................................................................................................................................................................... 77

Introduction

1 Introduction

MultiModemZPX User Guide

Introduction

Congratulations on your purchase of the MultiModemZPX. You have acquired one

of the finest internal V.92 data/fax/voice modems available today from one of the

world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will

help you to install, configure, test, and use your modem.

Product Description

The MultiModemZPX is a full-featured internal data/fax/voice modem designed

for Pentium computers in Windows Plug and PlayTM environments. Its half-length

card can be plugged into any available PCI slot.

The MultiModemZPX provides high-speed data transfer and fax capabilities for small

businesses, telecommuters, and SOHO users. Its compatibility with the new ITU-T V.92

protocol provides quick connections, downstream transmissions at speeds up to 56K

bps*, and upstream transmissions at speeds up to 48K bps when connected to V.92-

compatible Internet service providers. Transmissions between the MultiModemZPX

and other client modems are limited to 33.6K bps, as are upstream transmissions to

non-V.92-compatible ISPs and downstream transmissions that are converted more

than once on the telephone network.

The MultiModemZPX also supports “Super G3”ITU-T V.34 fax communications at

speeds up to 33.6K bps with Class 2.1 fax commands.

Modem features include Plug and Play operation, callback security, and remote

configuration. In standard mode, you can store up to four command lines or

telephone numbers of up to 40 characters each in the modems’nonvolatile memory.

In callback security mode, you can store up to 30 passwords and dialing strings.

Other modem capabilities include voice operation using the included software,

AT&T calling card tone detection, pulse and tone dialing, adaptive answer, DTR

dialing, U.S. Caller ID reporting, two-wire leased-line operation, 11-bit operation,

V.42 error correction, and V.42bis and V.44 data compression.

What Is in Your Modem Package?

Your modem package has several components. Make sure you have them all before

trying to operate your modem. The MultiModemZPX package should include:

An MT5634ZPX-PCI-V92 data/fax/voice modem

An RJ-11 telephone cable

A printed Quick Start Guide

A MultiModemZPX CD containing the modem driver and this User Guide

A CD containing data communications and other programs

If any item is missing, please contact Multi-Tech Systems or your dealer/distributor

(see Appendix D for information on contacting Multi-Tech via telephone, fax, or the

Internet).

*Though this modem is capable of 56K bps download performance, line impairments, public

telephone infrastructure, and other external technological factors currently prevent maxi-

mum 56K bps connections.

Installation

2 Installation

MultiModemZPX User Guide

Introduction

This chapter shows you step-by-step how to set up your MultiModemZPX data/fax/

voice modem and make your first calls.

What You Will Need

Before starting, please make sure you have everything you need:

We supply

An MT5634ZPX-PCI-V92 data/fax/voice modem

An RJ-11 telephone cable

A printed Quick Start Guide

An installation CD containing a modem driver and this User Guide

A CD containing data communications and other programs

You supply

A 100-MHz or faster Pentium personal computer with an unused PCI expansion

slot. For video conferencing, we recommend a 166-MHz or faster computer.

Windows 95, 98, NT, 2000, or Linux (2.2.x kernal) operating system installed

A CD-ROM drive

Tools to open your computer

The computer’s manual

A nearby telephone line jack

A 3.58mm (9/64-inch) plug male-to-male stereo patch cord (optional)

An external speaker or headphone (optional)

An external microphone (optional)

Safety Warnings

•Use this product only with UL- and CUL-listed computers (U.S.A.)

•To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

•Never install telephone wiring during a lightning storm.

•Never install a telephone jack in a wet location unless the jack is specifically

designed for wet locations.

•Never touch uninsulated telephone wires or terminals unless the telephone line

has been disconnected at the network interface.

•Use caution when installing or modifying telephone lines.

•Avoid using a telephone during an electrical storm; there is a risk of electrical

shock from lightning.

•Do not use a telephone in the vicinity of a gas leak.

2 Installation

MultiModemZPX User Guide

Step 1: Install the MultiModemZPX in your Computer

Figure 2-1. The MultiModemZPX.

Installing the MultiModemZPX requires you to open your computer. Please consult

your computer manual in addition to the following instructions.

1. Turn off the computer and unplug it. Failure to do so may result in damage to

both the MultiModemZPX and the computer. Do not turn on the computer until

the instructions tell you to do so.

2. Remove the cover from the computer as instructed in the computer manual.

3. Select an empty PCI expansion slot. Remove the expansion slot cover and save

the retaining screw.

4. Before handling the MultiModemZPX, discharge static in your body by touching

a metal piece of the computer chassis. Carefully remove the MultiModemZPX

from its antistatic bag, handling it only by the mounting bracket and edges. Do

not touch the gold-plated connectors along the bottom edge.

5. Place the MultiModemZPX directly above the expansion slot and gently, but

firmly, push it into the connector until the card’s retaining bracket is flush

against the computer chassis.

6. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.

7. Replace the cover of the computer.

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