myPOS Smart Manuale utente
myPOS Smart Technical Specicaon & Warranty
myPOS Smart
user manual
mypos.com
Table of Contents
Introducon ....................................................................................................2
Scope 2
Related documentaon 2
Acvaon ........................................................................................................3
Acvaon code 4
Geng started ................................................................................................5
Learn about your device 5
Home screen 5
Status bar 6
Nocaon panel 6
Quick Sengs 7
Manage your device ........................................................................................8
Device sengs 8
Conguraon update 9
System update 9
Send log from terminal 9
APN Sengs 10
Accepng payments and even more ...............................................................11
Built-in apps 11
Accept payments 12
Smart card 12
Magnec stripe card 13
Contactless cards 13
Accept card-not-present (MO/TO) transacons 14
Send payment request 14
Warranty and return policy ............................................................................15
Replacement of myPOS package with defect 15
Important: disposal 15
For more informaon .....................................................................................15
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Smart User Manual | page 2
Introduction
Your new myPOS Smart device is a revoluonary mobile terminal for accepng
payments with credit, debit cards and mobile wallets, in store and on-the-go.
To start using your Smart device, you need to open a free e-money account at
www.myPOS.eu and then acvate the myPOS Smart device.
If you need more than one device for your business, you can purchase and acvate
addional myPOS devices. The funds from all devices will be transferred to your
myPOS account.
Scope
This user guide contains detailed informaon about your myPOS Smart device and
instrucons how to accept credit and debit card payments. Below you can nd a
quick overview of the guide:
• Acvaon of your device
• Geng started - Learn more about your device
• Manage your device - Sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons
of the device. It is is provided separately in the myPOS Smart Technical Specicaons
Document.
Related documentation
The latest version of this Quick User Guide can be found online at:
hps://www.mypos.eu/en/devices/smart
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3myPOS Smart User Manual | page 3
Activation
Every myPOS Smart device has a unique serial number. During the
acvaon, myPOS links the serial number of your myPOS Smart device to
your myPOS account. Once your new myPOS Smart device is acvated,
every transacon accepted with it, will be credited to your myPOS account.
You can link more than one myPOS device to one e-money account. In this
case, the payments accepted with all myPOS terminals will be credited to
the same myPOS account.
Your myPOS Smart device needs to be acvated before you can start
using it. To be able to complete the acvaon process, the device must
be connected to the Internet. Your myPOS Smart can use the Internet
connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi connecon to see all
available networks. Once successfully connected to a network, you can
proceed with the acvaon by tapping DONE.
• To connect to the Internet via the SIM card, turn o the Wi-Fi
connecon. If the SIM card is already inserted into your device your
myPOS Smart device, it will automacally connect to the Internet. As
soon as it’s successfully connected, the SKIP buon will appear. You
can proceed with acvaon by tapping on SKIP.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4myPOS Smart User Manual | page 4
Activation code
The acvaon is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Smart device.
Step 1: If you do not have a myPOS account, please register at
www.myPOS.eu and follow the instrucons. If you have a myPOS account,
please log in to your account and go to menu Devices > Acvate your
device and follow the steps.
Step 2: Please enter the acvaon code on your myPOS Smart device
and press „ACTIVATE“. Your device must be connected to the Internet to
complete the acvaon process.
Step 3: Upon successful acvaon, your myPOS Smart device will restart
automacally.
Congratulaons! Your new myPOS Smart device is now acvated and ready
to be used. You can nd the new device listed in your myPOS account,
menu “Devices”.
Once the device is successfully connected to the Internet, you will be
prompt to choose a device language.
Note! You can change the language and connecon sengs at any me
and using the Sengs app.
Once your myPOS device is acvated, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any processed payment
transacon will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 5myPOS Smart User Manual | page 5
Getting started
Learn more about your new device’s hardware, assembly procedures, and how to
get started.
Learn about your device
Home screen
Volume down
Recent apps
Status bar
App shortcuts
HomeBack
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 6myPOS Smart User Manual | page 6
Status bar
The Status bar at the top of the Home screen provides device informaon
(such as network status, baery charge, and me) on the right side, and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or System updates in the
Nocaon panel. You can access it from the Home screen.
1. Drag the Status bar down to display the Nocaon panel.
• Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the nocaon le or right.
• To clear all nocaons, tap Clear all.
2. Drag upward from the boom of the screen or tap Back to close
the Nocaon panel.
Signal
WiFi
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7myPOS Smart User Manual | page 7
Quick Settings
The Nocaon panel also provides quick access to funcons, such as Wi-
Fi, Airplane mode, Bluetooth, and allows you to quickly turn them on or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to display the Nocaon panel.
2. Tap the sengs icon on the le.
3. Tap on any icon to turn it on or o.
By holding the On/O buon, you can access the following quick sengs:
• Airplane mode – tap to enable or disable the opon
• Sound – tap to switch to Silent or Vibrate mode or acvate the sound
of your device
• Reboot – tap to reboot the device
• Shutdown – tap to shut down the device
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 8myPOS Smart User Manual | page 8
Manage your device
Device settings
You can check or change the following sengs of your myPOS Smart
device using the Sengs app:
• Language – change the language of your device. Please note that
this will eect not only the device interface but also the language
of your print outs (receipts and reports)
• Check connecon – check your connecon to the myPOS server
• Connecvity – change the connecon type of your device (Wi-Fi
and Bluetooth)
• Sound – turn the sounds on/o and manage volume levels
• Display – manage your device Home screen (Layout and
Wallpaper), change sleep me and display brightness
• Memory & Storage – get informaon about memory and storage
(System data, User data and Available space)
• Print a test receipt
• About device - get informaon about Name, Billing descriptor,
TID, Last STAN, Soware version and Last date of update
• Soware update – in this menu you can check if there are
any available updates of the system apps, such as myPOS OS,
App market, Payment app, Sengs app, Launcher). Keep your
soware up to date to get the best from your device. Latest
soware versions will help your myPOS Smart device run more
quickly and eciently, enable new features, x bugs and prevent
security vulnerabilies.
• Reset - reset your device sengs and start using it with a
dierent Outlet or myPOS account. Please have in mind that this
will restore your default device sengs and you will no longer be
able to accept payments. To start using your device again, you will
need to acvate it.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9myPOS Smart User Manual | page 9
Conguration update
Some of the changes of your device, made through your
myPOS account, need addional update to take eect. In these
cases, you will receive a nocaon for Conguraon update.
All you have to do is tap on the nocaon - the Sengs app
will open. Tap on Conguraon update and wait unl the
update is downloaded and installed.
In some cases, conguraon updates will be sent from
myPOS Europe Ltd. in regard to newly released features and
funconalies. Keeping your soware up to date is important
to get the best from your device.
System update
myPOS Smart Devices come with 6 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
• myPOS Remote
You will receive a nocaon for System update.
All you have to do is to tap on the nocaon and the Sengs
app will open. Tap on Download and then tap Install to install
the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select About
and press the 3 dots in the top right corner. Aer that, press
Send log.
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