Nemo NQ Manuale utente

NQ Wireless systems

Concept, installation and usage guide for the Single-Q, Easy-Q and Hub-Q

systems.

Nemo-Q International AB | www.nemoq.com

Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well

as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing Nemo-Q’s products, Nemo-

Q grants you the nonexclusive rights to install and use the software. The terms of Nemo-Q International AB’s

License Agreement shall apply.

NQ Wireless systems

This document covers three different systems built in to the same unit, the NQ Receiver.

Table of Contents

Table of Contents ................................................................................................................................ 1

Single-Q system ...................................................................................................................................... 2

Hardware............................................................................................................................................. 3

Installation........................................................................................................................................... 4

Hardware setup............................................................................................................................... 4

Setup and startup................................................................................................................................ 5

Configuration....................................................................................................................................... 6

Menu options .................................................................................................................................. 8

Using the system ................................................................................................................................. 8

Easy-Q system......................................................................................................................................... 9

Hardware........................................................................................................................................... 10

Installation......................................................................................................................................... 11

Hardware setup............................................................................................................................. 11

Setup and startup.............................................................................................................................. 12

Configuration..................................................................................................................................... 13

Menu options ................................................................................................................................ 15

Using the system ............................................................................................................................... 15

Hub-Q .................................................................................................................................................... 16

Hardware........................................................................................................................................... 16

Installation......................................................................................................................................... 16

Setup and startup.............................................................................................................................. 17

Configuration..................................................................................................................................... 18

Menu options ................................................................................................................................ 20

Using the system ............................................................................................................................... 20

Things to think of when using Hub-Q................................................................................................ 20

NQ Wireless systems

Single-Q system

When the checkout process is so fast that it doesn’t merit the

use of a traditional ticket queuing system we use the Single-Q

system to direct the queue flow. Using a remote control the

workstation personnel calls the person next in line to their

workstation. A main display at the front of the queue,

together with sound and voice announcement, tells the

customer what workstation to approach. Each workstation

can in turn have a blinking indicator to further emphasize

where to go.

The remote control is used to call customers, configure and

link new remote controls to the system. A remote control can

also be linked using the link button directly on the receiver

central unit (the configuration section will explain further).

The image below shows you the basic concept of a Single-Q

system.

NQ Wireless systems

Hardware

The Single-Q system is a wireless remote controlled system that’s built around the central unit NQ

Receiver. The image below shows the structure of a full Single-Q system. The maximum number of

workstations is 32.

1. NQ Sound unit - Two different speaker units can be used, either a standard “gong”speaker

(item no.11200) or a voice speaker with prerecorded announcements (item no.11202). The

voice speaker can call two sequential prerecorded voice announcements for situations in

need of two languages.

2. NQ Receiver central unit –supplies powers the displays and speakers. All cabling is done with

standard cat 5. Used to link new remote controls and to configure the system.

3. Power supply - 100-240V~, DC output 12.0V

4. Nemo-Q TCD main display with buzzer (item no. 11603-71E) - Shows workstation number

and directional arrow. Has a small buzzer to use as the main sound announcement or as a

supplement to another sound unit. Buzzer can be turned off.

5. Nemo-Q TCD indicator displays - The standard NQ TCD can be used as a workstation indicator

showing the workstation number. The indicator shows the workstation number at all times

and when calling a customer the number flashes briefly.

6. NQ Remote control - Used for calling customers and configuring the system.

Frequency: 433, 46 MHz

NOTE: The sound units and indicators are considered optional. The system can be used without

them.

NQ Wireless systems

Installation

Hardware setup

All components are connected with standard cat5 network cables (E). The power supply has a

standard c13 power cable (C). Displays are hung using Nemo-Q pipes and connectors or wall

mounting brackets (F). Main display (D), indicators (F) and speakers (A) all run on the same cables

and can be serially connected. A Nemo-Q MOA modular splitter unit is used for systems with over 10

displays connected. NQ Receiver (B) and speakers (A) have holes for mounting on a wall or cable

channel mounting sheet.

NQ Displays

The main display is a special TCD with buzzer (item no. 11603-71E). Configuration of the dipswitches

is as followed:

Function dips = all off, address dips = value 33.

Indicators must be TCD displays. Configuration of the dipswitches is as followed:

Function dips = 4 on, address dips = the corresponding workstation number

NQ Receiver

We use a dipswitch to distinguish what system the NQ Receiver is working as. The dipswitch

configuration for the Single-Q system is as follows:

- All switches off, value of 0.

The image below and the labels on the NQ Receiver show you where the cables go.

1. Link button, used for adding new NQ Remote

controls to the system

2. Display and speaker, RJ45

3. Display and speaker, RJ45

4. Media out, RS232

5. Power

6. Small display, used for configuring the system

(the main display can be used as well)

7. Antenna, packed separately and screwed on

NQ Wireless systems

Setup and startup

Please take the time to get acquainted with the button

layout of the NQ Remote control in the image to the right.

Note: the hole indicates the top of the device.

Linking to a system

For your new NQ Remote to function,you must first link it to the system. This is to prevent your

remote from affecting other systems in the vicinity.

This can be done in two different ways; either by pressing the Link button on the receiver unit or by

using an already linked NQ Remote to add a new one to the system through the configuration menu

(see the Linking via configuration section).

Linking via NQ Receiver

To link a NQ Remote, using the Link button, you must

first locate the receiver unit. If you have any trouble

with this please contact your local reseller.

Once you have located the receiver you will find the

Link button to the left of the LED lights. Follow the

instructions below:

1. Press the Link button on the receiver.

The display will show this pattern.

2. You now have 10 seconds to press the back,

center and forward buttons in sequence.

3. As you press the buttons, the display

changes characters. When complete, the

display flashes YES. You can now move on to configure using the instructions that follow. If

you can't access the configuration you need to press the Link button and try again.

Linking via configuration

With NQ Remotes already linked to the system you can connect new ones through the configuration

menu. Please view the chapter on configuration to learn the logic of the menu, then come back and

read this part. Using the same logic as in the configuration section, access the configuration menu

and use the down button to get to the option NEW.

Pressing the forward button sets the system in the same link mode as when pushing the Link button

on the receiver. During this 10 second period you need to press the back, center and forward buttons

in sequence to link your remote.

Once linked, the configuration will jump to the first menu option, WSN, and your new remote will be

in control.

NQ Wireless systems

Configuration

The basics

After you have linked the NQ Remote to the system, you will use it to access the configuration menu

and change the default settings. Each new remote that is linked to the system needs to access the

configuration to set what workstation it will represent and what directional arrow to display when

used. The main customer display or small LCD display on the receiver is used to view and configure

the system options.

Use the up / down buttons to navigate the menu

The forward button to access an option

In a menu option, use the up / down to change its value

Use the back button to return to the menu

General configuration navigation

This diagram shows the basic principle of navigating the configuration. A detailed description follows.

NQ Wireless systems

Navigation diagram description

1. Press the center button four times on a linked in NQ Remote control to access the

configuration menu.

2. Once in the configuration, the display will show the first of the configurable options WSN

(workstation number). Press the up and down buttons on the NQ Remote to cycle through

the menu options.

3. Once the display shows the menu option you want to change, press the forward button to

access that option.

4. You will be shown the current value of that option. Again, use the up and down buttons to

change the value of the option.

5. Once you’re content, press the back button to return to the menu.

6. When you are done configuring, press the center button twice to exit the configuration. The

display will ask you if you want to discard your changes (N) or save them before exiting (Y).

Use the back button for NO and forward button for YES.

Configuration example

Below is an example of accessing the menu and changing the workstation number associated with

the NQ Remote control:

Starting out, the main display is

dark and the small LCD display on

the NQ Receiver is showing the

software version.

Press the center button four times.

The main display will show the

configuration menu. WSN stands

for workstation number.

The forward button accesses the

selected option and displays this

remote controls current setting.

Default is off.

Using the up and down buttons

you select what workstation

number to associate with this

remote control.

The back button takes you back to

the menu.

To exit, press the center button

twice. Press the back button to

discard changes or the forward

button to save and exit.

NQ Wireless systems

Menu options

The configurable settings are as follows:

WSN - Workstation number - each NQ Remote needs to be associated with a workstation.

ARO - Arrow - the arrow shown when calling a customer, linked directly to a remote.

MDB - Main display blink time - how long the main display will flash the workstation

number when calling a customer, set in seconds. Setting ON sets the display to always blink.

MDL - Main display lit time - how long the main display will stay lit after the blink time has

ended, set in seconds. Setting ON sets the display to always be lit.

WDB - Workstation display blink time - how long the workstation display will blink the

workstation number after calling a customer, set in seconds. Setting ON sets the display to

always blink.

ACT - Active time - after a set time the system will go to sleep, shutting down all displays

until some action is taken in the system, set in minutes. Setting ON sets the displays to

always be lit.

BUZ - Main display buzzer - set the buzz signal duration, set in tenths of a second.

SPK - Speaker settings - if you are using a standard gong speaker then this needs to be set

to off. If you are using a voice speaker note that each speaker has two voice messages that

can be customized. The following logic applies when using a voice speaker;

oSet value 1 –the system will speak voice number 1

oSet value 2 –the system will speak voice number 2

oSet value 3 –the system will speak voice number 1 followed by voice 2

oSet value 4 –the system will speak voice number 2 followed by voice 1

VOL - Speaker volume - sets the voice speaker volume, gong speakers have a hardware

volume control, set on a scale of 1-31.

TBC - Time between calls - define the delay time between calls, important that this time is

longer than the spoken message from a voice speaker, set in seconds.

NEW - Link a new NQ Remote - see the section on “Linking via configuration”.

Using the system

When the NQ Remote control is linked to the system and you

are content with the configuration it’s time to use the system.

For the Single-Q system you will only use the up button to call

customers. All other buttons are used solely for the

configuration procedure.

NQ Wireless systems

Easy-Q system

The Easy-Q is a simple queue management system that uses preprinted tickets to fill the most basic

of queuing needs. The system is comprised of three main components, including: the NQ Receiver,

the TCD main display and the wireless NQ Remote controls.

The display is set to correspond with the next number in the roll of preprinted tickets. This number

can quickly be changed using the remote control. Using the next button you call customers, making

the main display buzz and flash the number. If you call too many numbers you can simply back-track

the numbers using the remote control. Back-tracking numbers will not make the display neither buzz

nor flash numbers. The Easy-Q system can easily be upgraded to use workstation indicators that flash

the called ticket number together with a voice speaker that announces what workstation to

approach.

Basic Easy-Q system

Full Easy-Q system

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