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Warranty:
Nixeus Technology, Inc. (“Nixeus”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from Nixeus or its authorized reseller or distributor, and
• Only for products purchased and delivered within the United States, the District of Columbia, U.S. Possessions or Protectorates,
U.S. Military Installations, or addresses with an APO or FPO, and Canada.
Three Year Limited Warranty
Nixeus warrants this product will be free from material defects in workmanship and materials under normal use from the
original date of purchase.
• Product: Three (3) year
• Spare parts and spare kits: Ninety (90) days
Under this Limited Warranty will be, at Nixeus’s option, to either repair or replace the defective Product during the Warranty
Period at no charge to the original owner excluding shipping and handling fees. The replacement product needs not to be new
nor have identical make, model or part. Nixeus may replace the defective Product or any part thereof with any factory
reconditioned product that Nixeus determines is equivalent in all material respects to the defective Product. Replacement or
repaired Product will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer.
Non-Applicability of Limited Warranty
Limited Warranty of Nixeus’s products will not be applied to and does not cover any refurbished/reconditioned product and any
product purchased through clearance or liquidation sale or other sales in which Nixeus, the sellers, or the liquidators expressly
disclaim their warranty obligation, whereas the product is being sold “As-Is” without any warranty.
RMA (Return Merchandise Authorization) Request
The customer shall return the product with proof of purchase to Nixeus for RMA processing. In case the return policy period has
expired from the retailer or distributors and the product is within warranty, the customer shall submit a RMA to Nixeus as
described below:
• Customer (End User) must submit a RMA request with the product as part of the claim with a written detailed description of
the Product issue allowing Nixeus to confirm the same, along with proof of purchase of the product (dated receipt).
• The customer must first contact technical support from Nixeus Technical Support at techsupport@nixeus.com, who will
attempt to assist and remedy the customer in resolving their issues and concern with the product. If the product is considered
defective or malfunctioning, the Customer (End User) must obtain a Return Material Authorization (“RMA”) number by
completing th
e RMA f
orm and ent
ering the assign
ed RMA Number
assigned by te
chsuppo
[email protected].
• After an RMA number is assigned, the defective/malfunctioning product must be packaged securely in the original or other
suitable shipping package to ensure that it will not be damaged in transit to Nixeus Technology, Inc. The RMA number must be
visibly and clearly marked on the outside of the package. Do not include any manuals or accessories in the shipping package,
Nixeus will only replace/repair the defective/malfunctioning product and will not ship back any accessories.
• The Customer (End User) is responsible for all incoming shipping charges to Nixeus. RMA replacements need be fully insured
by the customer expense and shipped to Nixeus Technology, Inc., 4801 Little John St. Suite E Baldwin Park, CA 91706. Nixeus will
not be held responsible for lost packages shipped during transit to Nixeus’s Office. Nixeus will ship back the repaired or
replacement package any common carrier selected by Nixeus. Return shipping fees shall be paid by Nixeus, if a United States
address is used, otherwise the product will be shipped to you using freight collect. Expedited shipment methods are available at
Customers (End Users) expense upon request. We “Nixeus” reserve the right to deny and reject any returned products if
guidelines/instructions and request are not met, return shipment will be charged to the Customers “End Users” at their expense.
