Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2

Novell®

www.novell.com

novdocx (en) 11 July 2008

AUTHORIZED DOCUMENTATION

Novell ZENworks 7.2 Linux Management Troubleshooting Guide

ZENworks

Linux Management

7.2 IR2

August 22, 2008

Troubleshooting guide

novdocx (en) 11 July 2008

Legal Notices

Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and

specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.

Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time,

without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims

any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.

reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to

notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the

trade laws of other countries. You agree to comply with all export control regulations and to obtain any required

licenses or classification to export, re-export, or import deliverables. You agree not to export or re-export to entities

on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export

laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses.

See the Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information

on exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export

approvals.

stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc. has intellectual property rights relating to technology embodied in the product that is described in this

document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S.

patents listed on the Novell Legal Patents Web page (http://www.novell.com/company/legal/patents/) and one or

more additional patents or pending patent applications in the U.S. and in other countries.

Novell, Inc.

404 Wyman Street, Suite 500

Waltham, MA 02451

U.S.A.

www.novell.com

Online Documentation: To access the online documentation for this and other Novell products, and to get

updates, see the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 11 July 2008

Novell Trademarks

For Novell Trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/

trademarks/tmlist.html)

Third-Party Materials

All third-party trademarks are the property of their respective owners.

novdocx (en) 11 July 2008

Contents 5

Contents

novdocx (en) 11 July 2008

About This Guide 7

Part I Installation, Upgrade, and ZENworks Database 9

1 Installation and Upgrade Troubleshooting Strategies 11

1.1 Troubleshooting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.2 Troubleshooting the Upgrade Scripts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Part II Policy Handlers 15

2 Policy Handlers Error Messages 17

2.1 General Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.2 Remote Execute Policy Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Policy Handlers Troubleshooting Strategies 25

3.1 General Troubleshooting Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.2 Troubleshooting the Epiphany Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.3 Troubleshooting the Generic GNOME Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3.4 Troubleshooting the Remote Execute Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.5 Troubleshooting the Text File Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Part III Event Monitoring 33

4 Event Monitoring Troubleshooting Strategies 35

4.1 Troubleshooting Event Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Part IV Inventory 37

5 Inventory Roll-Up Error Messages 39

6 Inventory Troubleshooting Strategies 43

6.1 Troubleshooting Inventory Roll-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

6.2 Troubleshooting Hardware Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Part V Disaster Recovery 47

7 Disaster Recovery 49

7.1 Safeguarding Your System through Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.1.1 The Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.1.2 The Object Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6Novell ZENworks 7.2 Linux Management Troubleshooting Guide

novdocx (en) 11 July 2008

7.1.3 The Package Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.1.4 The zlmmirror Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2 Safeguarding Your System through Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2.1 Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2.2 Object Store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.2.3 Package Repository. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.2.4 Message Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.3 Restoring Your System after a Primary Server Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.3.1 Converting a Secondary Server to a Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . 52

7.4 Moving Devices to the New Primary Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

8 Disaster Recovery Error Messages 55

Part VI Remote Management 57

9 Remote Management Error Messages 59

10 Remote Management Troubleshooting Strategies 63

Part VII Dell DTK 67

11 Dell Configuration Bundle Troubleshooting Strategies 69

Part VIII Package and Content Management 71

12 Package and Content Management Error Messages 73

13 Package and Content Management Troubleshooting Strategies 75

Part IX Preboot Services 79

14 Preboot Services Troubleshooting Strategies 81

A Documentation Updates 83

A.1 August 22, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

A.2 May 19, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

A.2.1 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

A.2.2 Package and Content Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.3 August 23, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.3.1 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.4 May 21, 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

A.4.1 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

About This Guide 7

novdocx (en) 11 July 2008

About This Guide

This guide includes troubleshooting strategies that you can use and error messages that might be

displayed for problems that could occur as you use Novell®ZENworks®7.2 Linux Management in

your production environment.

As administrators gain experience using Linux Management, some unusual or previously untested

implementation scenarios and undocumented product limitations might surface. We will gather this

feedback from Novell customers and add it to this guide as it becomes practical to do so.

The guide is intended for network administrators and is divided into the following sections:

Part I, “Installation, Upgrade, and ZENworks Database,” on page 9

Part II, “Policy Handlers,” on page 15

Part III, “Event Monitoring,” on page 33

Part IV, “Inventory,” on page 37

Part V, “Disaster Recovery,” on page 47

Part VI, “Remote Management,” on page 57

Part VII, “Dell DTK,” on page 67

Part VIII, “Package and Content Management,” on page 71

Appendix A, “Documentation Updates,” on page 83

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

For the latest documentation on installing or upgrading to ZENworks 7.2 Linux Management, see

the Novell ZENworks 7.2 Linux Management Installation Guide.

For the latest documentation on configuring and managing ZENworks 7 Linux Management, see the

Novell ZENworks 7.2 Linux Management Administration Guide.

8Novell ZENworks 7.2 Linux Management Troubleshooting Guide

novdocx (en) 11 July 2008

Installation, Upgrade, and ZENworks Database

novdocx (en) 11 July 2008

Installation, Upgrade, and

ZENworks Database

The following section provides solutions to problems you might encounter when installing the

Novell®ZENworks®7.2 Linux Management, or working with the ZENworks Database:

Chapter 1, “Installation and Upgrade Troubleshooting Strategies,” on page 11

10 Novell ZENworks 7.2 Linux Management Troubleshooting Guide

novdocx (en) 11 July 2008

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali Novell Software

Novell

Novell PLATESPIN ORCHESTRATE 2.0.2 - VIRTUAL MACHINE MANAGEMENT GUIDE... Manuale di programmazione

Novell

Novell GROUPWISE 7 - SECURITY POLICIES Manuale di istruzioni

Novell

Novell LINUX ENTERPRISE 11 - HIGH AVAILABILITY Manuale utente

Novell

Novell SUPPORT ADVISOR 2.0.1 Manuale di istruzioni

Novell

Novell GROUPWISE 8 - USERS Manuale utente

Novell

Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - ... Manuale utente

Novell

Novell OPEN ENTERPRISE SERVER 2 SP2 - PLANING AND IMPLEMENTATION GUIDE... Manuale utente

Novell

Novell ZENWORKS APPLICATION VIRTUALIZATION - V8.0.3 INTEGRATION AND STREAMING... Manuale utente

Novell

Novell GROUPWISE 7 - MULTI-SYSTEM ADMINISTRATION Manuale utente

Novell

Novell SP2 - S Manuale di istruzioni

Novell

Novell GROUPWISE 8 - TROUBLESHOOTING 3 Manuale utente

Novell

Novell IDENTITY ASSURANCE SOLUTION 3.0.2 -... Manuale utente

Novell

Novell OPEN ENTERPRISE SERVER 2 SP2 -... Manuale utente

Novell

Novell GROUPWISE 7 GATEWAY FOR MICROSOFT EXCHANGE - INSTALLATION AND... Manuale di istruzioni

Novell

Novell GROUPWISE 8 - RESOURCES Manuale utente

Novell

Novell GROUPWISE 7 - SECURITY POLICIES Manuale utente

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manuale utente

Novell

Novell BUSINESS CONTINUITY CLUSTERING 1.2 -... Manuale di istruzioni

Novell

Novell IDENTITY MANAGER 3.6.1 - TASK SERVICE DRIVER Manuale utente

Novell

Novell OPEN ENTERPRISE SERVER 2.0 SP2 - DOMAIN SERVICE FOR... Manuale utente

Novell

Novell IDENTITY MANAGER 3.6.1 - NULL SERVICE AND LOOPBACK SERVICE... Manuale utente

Novell

Novell CLIENT FOR LINUX 2.0 SP1 - ADMINISTRATION Manuale di istruzioni

Novell

Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manuale utente

Novell

Novell ACCESS MANAGER 3.1 SP1 - ADMINISTRATION Manuale utente

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

Avaya

Avaya NULL One-X for RIM Blackberry Manuale utente

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Avaya

Avaya Interaction Center Manuale utente

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente

Lexmark

Lexmark Apps Manuale di servizio