Novell ZENWORKS PATCH MANAGEMENT 6.4 SP2

User Guide

ZENworks Patch Management 6.4 SP2

Document: 02_012N_6.4 SP2_15

Novell, Inc®

1800 South Novell Place

Provo, UT 84606

United States of America

Phone: +1 800.858.4000

E-mail: [email protected]

Patents Pending. This manual, as well as the software described in it, is furnished under license. No part

of this manual may be reproduced, stored in a retrieval system, or transmitted in any form - electronic,

mechanical, recording, or otherwise - except as permitted by such license.

Trademarks

Novell®, ZENworks®, ZENworks Patch Management Server®, Novell Agent, and their associated logos

are registered trademarks or trademarks of Novell, Inc.®.

RSA Secured® is a registered trademark of RSA Security Inc.

Apache is a trademark of the Apache Software Foundation. In addition, any other companies’ names and

products mentioned in this document may be either registered trademarks or trademarks of their

respective owners.

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LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: NOVELL, INC.® MAKES NO

REPRESENTATIONS OR WARRANTIES IN REGARDS TO THE ACCURACY OR

COMPLETENESS OF THE INFORMATION PROVIDED IN THIS MANUAL. NOVELL,

INC.® RESERVES THE RIGHT TO MAKE CHANGES TO THE INFORMATION

DESCRIBED IN THIS MANUAL AT ANY TIME WITHOUT NOTICE AND WITHOUT

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ANY PARTICULAR RESULT, AND THE ADVICE AND STRATEGIES CONTAINED MAY

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OF PROFIT OR ANY OTHER DAMAGES ARISING FROM THE USE OF THIS MANUAL,

INCLUDING BUT NOT LIMITED TO SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR

OTHER DAMAGES.

- II -

- III -

Table of Contents

Preface xv

About This Guide .................................................................................................xv

Typographical Conventions .................................................................................. xvi

ZENworks Patch Management Overview 1

Product Overview ................................................................................................. 1

Patch Management Server and Agent Process....................................................... 2

System Requirements ........................................................................................... 3

Minimum Hardware Requirements....................................................................... 3

Supported Operating Systems ............................................................................ 3

Other Software Requirements............................................................................. 4

Supported Database Servers .............................................................................. 4

Recommended Configuration.............................................................................. 5

Agent Supported Operating Systems ....................................................................... 6

Agent Supported Languages................................................................................... 8

Using ZENworks Patch Management 9

Getting Started with ZENworks Patch Management ................................................... 9

Accessing ZENworks Patch Management .................................................................10

Logging on to ZENworks Patch Management........................................................10

Logging Out of ZENworks Patch Managemen .......................................................11

Common Functions within Patch Management Server ...............................................11

Defining Browser Conventions ...........................................................................12

Using Search...................................................................................................12

Using Filters....................................................................................................13

Using Tabbed Pages .........................................................................................14

Expanding and Collapsing Folders and Outlines ....................................................15

Advancing Through Pages .................................................................................16

Using the Action Menu......................................................................................16

Using Help ......................................................................................................16

Exporting Data ................................................................................................17

Viewing the Patch Management Server Home Page ..................................................19

Using the Navigation Menu................................................................................20

Viewing Latest News ........................................................................................21

Viewing the Documentation Links.......................................................................22

Viewing Server Information...............................................................................22

Viewing the Graph Dashboard ...............................................................................23

Dashboard Charts ............................................................................................23

Dashboard Settings and Behavior Icons ..............................................................24

- IV -

Adding a Graph to the Dashboard ......................................................................25

Removing a Graph from the Dashboard ..............................................................26

License Expiration................................................................................................26

Using Vulnerabilities and Packages 29

About Vulnerabilities ............................................................................................29

Defining Vulnerability Structure .........................................................................30

Vulnerabilities .............................................................................................30

Signatures ..................................................................................................31

Fingerprints ................................................................................................31

Pre-requisites..............................................................................................31

Packages ....................................................................................................31

The Vulnerabilities Page........................................................................................32

To Access The Vulnerabilities Page .....................................................................32

Viewing Vulnerabilities......................................................................................33

Viewing Vulnerability Details .............................................................................33

Vulnerability Status and Types ..........................................................................34

Vulnerability Package Cache Status and Type ......................................................34

Package Status and Descriptions....................................................................35

Package Icons and Descriptions .....................................................................35

Vulnerability Name ..........................................................................................36

Vulnerability Impacts .......................................................................................36

Vulnerability Statistics ......................................................................................37

Searching, Filtering, and Saving Views................................................................37

Working with Vulnerabilities ..................................................................................38

Vulnerability Status Tabs ..................................................................................38

Column Definitions...........................................................................................39

Device Status..................................................................................................39

Deploying Vulnerabilities...................................................................................40

Disabling and Enabling Vulnerabilities.................................................................40

Disabling a Vulnerability ...............................................................................41

Enabling a Vulnerability ................................................................................41

Using the Scan Now Feature..............................................................................41

Updating the Cache..........................................................................................42

About Packages...................................................................................................43

Using the Packages Tab........................................................................................44

Package Information Tab ..................................................................................47

Package Statuses and Types .............................................................................49

Package Status and Descriptions....................................................................49

Package Icons and Descriptions .....................................................................50

Package Column Definitions ..............................................................................50

Searching, Filtering, and Saving Views................................................................51

Working with Packages.........................................................................................51

- V -

Deploying a Package ........................................................................................51

Deleting a Package ..........................................................................................52

Updating the Package Cache .............................................................................52

Editing a Package ............................................................................................52

Creating a Package ..........................................................................................53

Using the Package Editor ......................................................................................53

Including Deployment Options in a Package ........................................................60

Adding File and Directories to a Package .............................................................62

Adding a New Macro to a Package..................................................................63

Adding a Directory to a Package ....................................................................64

Creating a Drive for a Package ......................................................................65

Creating a Folder for a Package .....................................................................65

Adding a File to a Package ............................................................................65

Deleting a File from a Package.......................................................................66

Renaming a File within a Package ..................................................................66

File Properties for a Package .........................................................................67

Creating Scripts for a Package ...........................................................................67

Working With Deployments 69

About Deployments..............................................................................................69

Viewing Deployments .......................................................................................69

Viewing All Deployments...............................................................................70

Viewing Deployments within Devices ..............................................................70

Viewing Deployments within Groups ...............................................................71

Deployment Types ...........................................................................................72

Vulnerability-based Deployments ...................................................................72

Package-based Deployments .........................................................................73

Mandatory Baseline Deployments...................................................................73

Standard and Chained Deployments...................................................................73

Standard Deployments .................................................................................73

Chained Deployments...................................................................................73

Reboot and Chained State.............................................................................74

Using the Deployment Pages .................................................................................75

Deployment Status and Type.............................................................................76

Deployment Statistics...................................................................................77

Deployment Details Summary ...........................................................................78

Working With Deployments ...................................................................................79

Deployments Page ...........................................................................................80

Viewing the Deployment Details.........................................................................81

Viewing Deployment Details by Device............................................................82

Viewing Deployment Details by Device Group ..................................................83

Viewing Deployment Results .............................................................................84

Explaining Deployment Distribution Order ...........................................................85

- VI -

Aborting Deployments ......................................................................................86

Disabling Deployments .....................................................................................86

Enabling Deployments ......................................................................................86

Modifying Deployments ....................................................................................87

Deleting Deployments ......................................................................................87

Explaining Deployment Deadlines.......................................................................87

Using the Deployment Wizard................................................................................88

Introduction Page ............................................................................................88

Device / Device Groups Selection Page ...............................................................89

To Create a Device Deployment .....................................................................89

To Create a Group Deployment......................................................................90

Package Selection Page ....................................................................................91

Associated Vulnerability Analysis........................................................................92

Licenses Page .................................................................................................93

Deployment Options Page .................................................................................94

Schedule Configuration Page .............................................................................96

To Schedule a One Time Deployment .............................................................96

To Schedule a Recurring Deployment .............................................................97

Selecting the Deployment Start and End Functions .............................................100

Package Deployment Order and Behavior Page ..................................................101

Behavior Icon Definitions ............................................................................103

Reboot Icon Definitions ..............................................................................105

Package Deployment Behavior Options Page .....................................................106

Modifying Behavior Options.........................................................................107

Behavior Icon Definitions ............................................................................107

Optional Package Flags...............................................................................109

Package Display Options.............................................................................111

Notification Options Page ................................................................................112

Deployment Permissions.............................................................................113

Reboot Notification Options .........................................................................115

Deployment Confirmation Page........................................................................116

Deployment Confirmation Summary .............................................................116

Selected Packages .....................................................................................117

Associated Vulnerability Analysis Page ..............................................................118

Deployment Summary Page ............................................................................119

Selected Packages .....................................................................................120

Using Devices and Inventory 123

About Devices ...................................................................................................123

Viewing Devices ............................................................................................123

Using the Devices Page ..................................................................................124

Device Status Icons ...................................................................................126

Using the Details by Device Page .....................................................................128

- VII -

Device Information Tab ..............................................................................128

Device Information Section .........................................................................129

Agent Information Section ..........................................................................130

Group Information Section ..........................................................................131

Policy Information Section ..........................................................................132

Device Vulnerabilities .................................................................................133

Device Inventory .......................................................................................134

Device Deployments ..................................................................................135

Working with Devices .....................................................................................135

Installing an Agent.....................................................................................136

Viewing Device Details ...............................................................................137

Disabling a Device .....................................................................................138

Deleting a Device.......................................................................................138

Enabling a Device ......................................................................................138

Deploying a Vulnerability ............................................................................139

Exporting Device Information ......................................................................139

Scanning Devices ......................................................................................139

Rebooting Devices .....................................................................................139

About Inventory ............................................................................................140

Viewing Inventory......................................................................................141

Using the Inventory Tab .................................................................................141

Inventory Types ........................................................................................142

Scanning Inventory........................................................................................143

Manually Scheduling the DAU Task...............................................................143

Using Custom Inventory .................................................................................143

Guidelines for Microsoft Windows based Operating Systems.............................144

Guidelines for Linux/Unix/Mac based Operating Systems .................................147

Using Groups 149

To View Groups .................................................................................................150

To Search for a Group ........................................................................................150

Groups and the Directory Tree.............................................................................151

Parent and Child Groups .................................................................................151

Defining Groups ............................................................................................152

Group Information .............................................................................................153

Group Information Settings.............................................................................154

Assigned Email Notification Addresses ..............................................................155

Assigned Child Groups....................................................................................155

Assigned Mandatory Baseline Items .................................................................156

Assigned Policy Sets.......................................................................................156

Resultant Policy Information............................................................................157

Assigned Roles ..............................................................................................157

Group Membership ............................................................................................158

- VIII -

Creating a Group ...........................................................................................160

Moving a Group .............................................................................................160

Deleting Groups ............................................................................................162

Editing Groups ..............................................................................................163

Device Membership............................................................................................164

Adding or Removing Device Members ...............................................................165

Enabling or Disabling Devices within a Group.....................................................167

Mandatory Baseline............................................................................................167

Viewing a Group Mandatory Baseline ................................................................170

Vulnerability Status Icons ...........................................................................170

Mandatory Baseline Item Compliance Icons...................................................171

Managing Mandatory Baselines ........................................................................171

Using the Filter Functions to Select Vulnerabilities ..........................................173

Showing Only the Required Vulnerabilities.....................................................173

Removing Deployments Created by Mandatory Baselines ....................................176

Removing a Mandatory Baseline Deployment from a Group .............................177

Stopping Deployment for Specific Devices .....................................................177

Device Group Vulnerabilities................................................................................178

Enabling Vulnerabilities within a Group .............................................................179

Disabling Vulnerabilities within a Group ............................................................180

Device Group Inventory......................................................................................181

Device Group Deployments .................................................................................182

Deploying to a Group .....................................................................................183

Device Group Policies .........................................................................................184

Adding a Policy to a Group ..............................................................................184

Removing a Policy from a Group ......................................................................185

Device Group Roles............................................................................................185

Adding a Role to a Group ................................................................................186

Removing a Role from a Group ........................................................................187

Device Group Dashboard ....................................................................................188

Dashboard Charts ..........................................................................................189

Dashboard Settings and Behavior Icons ............................................................190

Adding a Graph to the Dashboard ....................................................................191

Removing a Graph from the Dashboard ............................................................191

Device Group Settings........................................................................................192

Editing Group Settings....................................................................................193

Assign a Source Group to a Custom Group ........................................................194

Reporting 197

About Reports ...................................................................................................197

Available Reports Page ...................................................................................197

Report Parameters Page .................................................................................198

Report Parameters List ...............................................................................199

- IX -

Report Results Page .......................................................................................200

Viewing Reports ............................................................................................201

Working with Reports .........................................................................................203

Searching within Reports ................................................................................203

Displaying Time and Date in Reports ................................................................203

Exporting Reports ..........................................................................................203

Viewing Printable Data in Reports ....................................................................204

Available Reports...............................................................................................204

Agent Policy Report........................................................................................205

Deployment Detail Report ...............................................................................205

Deployment Error Report ................................................................................206

Deployment In-Progress Report .......................................................................207

Deployment Summary Report..........................................................................208

Detection Results Not Found Report .................................................................209

Device Duplicate Report .................................................................................210

Device Status Report......................................................................................210

Hardware Inventory Detail Report ....................................................................211

Hardware Inventory Summary Report ..............................................................211

Mandatory Baseline Detail Report.....................................................................212

Mandatory Baseline Summary Report ...............................................................213

Operating System Inventory Detail Report ........................................................214

Operating System Inventory Summary Report...................................................214

Package Compliance Detail Report ...................................................................214

Package Compliance Summary Report ..............................................................215

Services Inventory Detail Report......................................................................216

Services Inventory Summary Report ................................................................217

Software Inventory Detail Report .....................................................................217

Software Inventory Summary Report ...............................................................218

Vulnerability Analysis Report ...........................................................................218

Managing Users and Roles 221

About User Management.....................................................................................221

Viewing Users ...............................................................................................221

Defining User Access..........................................................................................221

Windows-based Authentication ........................................................................222

Update Access Rights .....................................................................................222

Defining Users...................................................................................................222

Defining Roles ...................................................................................................223

Defining the Predefined System Roles...............................................................223

Defining Custom Roles ...................................................................................224

Defining Access Rights ...................................................................................224

Defining Accessible Device Groups ...................................................................228

Defining Accessible Devices.............................................................................229

- X -

Working with Users............................................................................................229

Creating New Users .......................................................................................230

Adding Existing Users.....................................................................................233

Editing User Profiles .......................................................................................236

Removing Users ............................................................................................237

Deleting Users...............................................................................................237

Changing a User’s Password............................................................................238

Working with User Roles .....................................................................................239

Creating User Roles .......................................................................................241

Editing User Roles..........................................................................................243

Assigning a User Role to an Existing User..........................................................244

Disabling User Roles ......................................................................................245

Enabling User Roles .......................................................................................245

Deleting User Roles........................................................................................246

Configuring Default Behavior 247

About the Options Page ......................................................................................247

Viewing Configuration Options .........................................................................247

Viewing Subscription Service Information..............................................................248

Subscription Service Information .....................................................................249

Subscription Service History............................................................................250

Subscription Service Configuration ...................................................................250

Accessing the Configuration Page.................................................................252

Subscription Service Status.........................................................................253

Subscription Service Proxy Configuration ......................................................253

Subscription Service Communication Settings................................................254

Setting the Vulnerability and Package Languages ...............................................254

Configuring Enhanced Content.........................................................................255

Enabling Enhanced Content.........................................................................256

Disabling Enhanced Content ........................................................................257

Exporting Enhanced Content Data................................................................257

Verifying Subscription Licenses............................................................................258

Product Information .......................................................................................259

Default Configuration .........................................................................................260

Configuring Deployment Defaults.....................................................................261

Configuring Agent Defaults .............................................................................262

Communication .........................................................................................263

Notification Defaults...................................................................................263

Discover Applicable Updates........................................................................264

Absentee Agent Management ......................................................................264

Configuring User Interface Defaults..................................................................265

Customizing Row Values .............................................................................266

Configuring ISAPI Communication Settings .......................................................266

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