Panasonic PanaVoice Courier Manuale utente

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User’s Guide

Integrated Feature Module

Table of Contents

FIRST TIME ENROLLMENT / TUTORIAL 3

HOW TO USE THIS GUIDE4

LISTEN 5

BOOKMARKING MESSAGES 6

CALLER ID CAPTURE 6

SEND 7

CALL 8

NOTIFY 9

CALL FORWARDING 10

MESSAGE FORWARDING 11

SETUP

BRANCHING 12

DISTRIBUTION LISTS 13

NOTES 14

Accessing the Voice Mail System From your Desk

Dial into the Voice Mail System by entering the Access Number provided by your System Ad-

ministrator.

Internal Voice Mail Extension Number: ___________

As a first time user, the system will prompt you through the setup of your personal Voice Mail

Box. The Tutorial will guide you through entering the following personal Mailbox information:

4Entering your personal Mailbox Password

4Recording your Name

4Recording your personal Mailbox Greeting

Simply follow these instructions to personalize your mailbox.

When finished, the system will automatically take you into your personal Mailbox. From here,

you can access the various Mailbox features of the Courier system..

Accessing the Voice Mail System from an Outside Line

Dial the phone number assigned to the Courier System from an outside line. When the Cou-

rier answers, press the asterisk (*) key on your phone to access the Voice Mail Center. Fol-

lowing the commands, enter your mailbox number and password to access your personal

Mailbox.

External Voice Mail Telephone Number: ______________

FIRST TIME ENROLLMENT / TUTORIAL

Helpful Hints

Quick Entry into Mailbox

4When dialing into the Courier from an outside line, upon hearing the main greeting, you

can dial # followed by the extension number to get you to the party's personal greeting

without ringing the users telephone.

4You can always bypass a personal greeting by dialing # at any time during the greeting.

After dialing pound, you will hear a short tone indicating that you can begin recording

your message.

The Courier Voice Mail System provides audible prompts to guide you through its features.

At the main menu, you will hear the following prompts:

HOW TO USE THIS GUIDE

Listen to New Messages

Listen to Old Messages

Send a Regular Message

Send a Scheduled Message

Record your Standard Mailbox Greetings and direct incoming calls to

your telephone

Record your Optional Mailbox Greeting and direct incoming calls to

your mailbox

Set Up and Activate Call Forwarding

Set Up and Activate Message Forwarding

Set Up and Activate Message Notification

Set Up Voice Mail

Exit Voice Mail

LISTEN

LISTEN OPTIONS

Save the message as Old

Delete the message

Play the message from beginning (replay)

Reply to sender’s message or caller

Forward a message to a mailbox

Skip Message to advance to next message and keep message

as New

Stamp message with Time and Date received

Reverse message during playback

Advance message during playback

Pause message during playback

LISTENING TO MESSAGES...NEW & OLD

•New: To listen to new messages.

•Old: To listen to old or saved messages.

4From the Main Menu, press 1for New Messages

4From the Main Menu, press 2for Old Messages

User has the following options after playing the message.

BOOKMARKING MESSAGES & CALLER ID CAPTURE

The Courier provides two unique features that are used while listening to messages, they are Book-

marking Messages and Caller ID Capture. Both features are functional from any telephone (Cell

Phone, Internal Phone, etc.), and are utilized when listening to New or Old messages.

BOOKMARKING & CAPTURING CALLER ID FROM ANON DISPLAY TELEPHONE:

4While listening to a message, press ## at the desired location to place a bookmark and capture Caller ID for that mes-

sage. Listen and follow voice prompts.

To Set a bookmark at the current position

To Jump To an existing bookmark

To Assign this caller ID to your mailbox

To Remove this caller ID from your mailbox

To Exit feature and return to voicemail main menu

SEND

User has the following options available after recording the message:

SEND REGULAR & SCHEDULED MESSAGES

•Send Regular voice messages to other mailboxes on the system.

•Ability to Schedule a message to send to other mailboxes on the system.

4From the Main Menu, press 3 to Send a Regular Message. Enter the mailbox

number, record the message and press # when finished.

4From the Main Menu, press 4 to Send a Scheduled Message. Enter the MM/DD/

YY to deliver the message. Enter delivery time, enter the mailbox number, then

record your message. Press # when finished.

SEND OPTIONS

Send the message

Delete the message

Listen to the message

ReRecord the message

Append or add to recorded message

Receipt of message confirmation

Mark Message as Private to prevent transfer of message

Mark Message as Urgent for expedited delivery

Note: to send a message to a System Distribution List, press # and the 2 digit system list number,

which has been set up by the System Administrator.

CALL

User has the following options after Dialing Greeting Number 1-5

DIRECTING CALLS TO TELEPHONE OR VOICE MAILBOX

When callers enter extension numbers from the auto attendant:

•Calls to Telephone will ring extension first, then forward to voice mail, if no answer.

•Calls to Voice Mailbox will go directly to the mailbox greeting, without ringing the phone.

•Each option has up to 5 greetings to record

4From the Main Menu, press 5 to Direct Calls to Telephone and record Telephone Greet-

ings.

4From the Main Menu, press 6 to Direct Calls to Voice Mailbox and record Voice Mailbox

Greetings.

Notes: Both Greeting options can be set up in 2 parts:

Static: Record message during first time set up. You will not have to change this message again.

Dynamic: Record the message as you need to.

Example: Send Calls to Voice Mailbox “Out Of Office”

First Part: “Hello, this is Emma Smith. I am currently out of the office …”

Second Part: “I will return on Thursday at 2:00 pm. Please leave a message and I will return your call

when I return. Thank you.”

The System automatically combines these messages when a caller enters your Voice Mail ox greeting.

Note: If nothing has been recorded in the Second Part greeting, only the First Part greeting will play.

SETTING UP YOUR PERSONAL GREETING

Activates desired greeting.

Listen to First Part of greeting

Record First Part of greeting

Listen to Second Part of greeting

Record Second Part of greeting

Listen to Both Parts of greeting

Apply Changes and Exit to main menu

NOTIFY

Hear and Modify Message Notification Status

Follow the voice prompts to setup notification numbers and cascading

times.

Activate Message Notification

Deactivate Message Notification

Exit Message Notification and return to main menu

EXTERNAL MESSAGE NOTIFICATION

•Notifies external telecommunication devices of Voice Mail messages.

•Selectable notification of All Messages or Urgent messages only

•Up to 4 devices may be selected.

•System continues to notify all devices, in cascading sequence, until the message is re-

trieved

•Notification may be scheduled with time and day parameters.

4From the Main Menu, press 9 to enter Message Notification

Maintain Notifications Schedules

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