Pertech 5351 Istruzioni per l'installazione

Pertech Resources Inc. 2007 2202xxx Rev.00

5351 Series Printer

Technical Support Documentation

Disclaimer

Information in this document is subject to change without notice. Consult your Pertech® sales representative for information

that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and

rmware become available.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any

purpose with out the express written permission of Pertech.

Riverton, Wyoming USA

Printed in USA

Condential, Unpublished

Property of Pertech Resources, Inc.

Trademarks

PERTECH® is a registered trademark of PERTECH RESOURCES, INC.

Other trademarks and registered trademarks are the property of their respective holders

Web site

http://www.pertechresources.com/

Federal Communications Commission (FCC) Radio

Frequency Interference Statement

Warning

Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s

authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the

FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and , if

not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

Information to the User

This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no

guarantee that interference of radio communications will not occur in a particular commercial installation. If this equipment

does cause interference, which can be determined by turning the equipment off and on , the user is encouraged to contact

Pertech immediately.

Pertech is not responsible for any radio of television interference caused by unauthorized modication of this equipment, or

the substitution of attachment or connection cables and equipment other than those specied by Pertech. The correction of

interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of the user.

Industry Canada

This Class B digital apparatus complies with Industry Canada Standard ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 d’Industrie Canada.

Important Information to the User

In order to ensure compliance with the Product Safety, FCC and CE marking requirements. you must use the power supply,

power cord, and interface cable which were shipped with this product or which meet the following parameters:

Power Supply

Input power to this product must be provided by one of the following:

(1) A NRTL Certied power source with a Limited Power Source

(LPS) output for use in North America, input rated 100 - 240 Vac, 1.5 A, 50/60 Hz, Output rated 24Vdc, 2.5 A Maximum and

60W Maximum. or

(2) A power source with a Limited Power Source (LPS) output Certied by an agency recognized in the country of

installation, input rated 100 - 240 Vac, 1.5 A, 50/60 Hz, Output rated 24Vdc, 2.5 A Maximum and 60W Maximum. Use of this

product with a power supply other than the Pertech power supply will require you to test this power supply and the Pertech

printer for FCC and CE mark certication.

Interface Cable

A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth

ground reference at each end of the cable.

Use of a cable other than the described here will require that you test this cable with the Pertech printer and your system

for FCC and CE mark certication.

Power cord

For North America a NRTL Recognized detachable power cord must be used. For applications where the power supply

module may be located on the oor, a power cord with Type SJT marking must be used.

For applications outside of North America, Power cords which meet the country of installation’s certication and application

requirements must be used.

Use of a power cord other than described here may result in a violation of safety certications which are in force in the

country of use.

Pertech Resources Proprietary

Notice: This drawing and/or technical information is Proprietary to Pertech

Resources Inc. , and is issued in condence, and may not be reproduced

or used to manufacture anything without written permission from Pertech

Resources Inc., and is loaned for mutual assistance to be returned when its

purpose is served.

Contents

Preface ...........................................................................................................................................5

Ordering Paper and Supplies.......................................................................................................6

LED Mode Indicators ....................................................................................................................7

Validation and Document Guides ................................................................................................9

Document Guide Installation......................................................................................................10

Document Drop Stop Installation...............................................................................................11

Connections.................................................................................................................................14

Paper Loading..............................................................................................................................16

Drive Belt -Column Alignment Adjustment...............................................................................17

Conguration...............................................................................................................................18

Inspection & Testing ...................................................................................................................21

Visual Inspection ............................................................................................................21

1. Determine Model Number ............................................................................................21

2. Determine Revision ......................................................................................................21

3. Determine Printer Date.................................................................................................21

4. Determine Serial Number .............................................................................................21

5. Parts Identication .......................................................................................................22

6. Parts Inspection...........................................................................................................23

Operational Test Procedure...........................................................................................27

1. Power supply .............................................................................................................27

2. Paper out - Paper Load -Paper Feed Button..............................................................27

3. Lid Open Switch .........................................................................................................27

4. Validation ....................................................................................................................28

5. INK Low - Out .............................................................................................................28

Printer Resident Tests .....................................................................................................29

Printer Inspection and Testing Data Sheet ..................................................................30

Trouble Shooting.........................................................................................................................31

Trouble Shooting General Issues .....................................................................................32

Fault Mode Diagnostics .................................................................................................34

Mechanical Error .......................................................................................................34

RAM ERROR..............................................................................................................34

Program Error/ Firmware Error...................................................................................34

Home Sensor Error.....................................................................................................34

No Power Light ..........................................................................................................34

Paper Light On ...........................................................................................................34

Red Power Light On ....................................................................................................34

Green Power Light On.................................................................................................35

No Print & Print Quality Issues ....................................................................................35

Validation issues..........................................................................................................35

Other............................................................................................................................35

5300 Printer Problem Survey.........................................................................................36

Pertech Technical Support .........................................................................................................37

Preface

This manual has been written to help you Install and Operate your Pertech® 5300 Series Printer. Feel free to contact

us if you need further assistance after reading this manual. Please see the Troubleshooting Printer Problems section of

this manual and determine the complete part number of your printer prior to calling. Pertech provides technical support

Monday through Friday from 8:00 AM to 5:00 PM MST at 307-856-4821.

Every effort has been made to insure the information in this manual is complete and accurate. Feel free to contact us

with any comments concerning this manual. Pertech assumes no responsibility for errors.

Where to Get Additional information

The following publications contain more information about the 5300 series printer. Contact your Pertech sales repre-

sentative to obtain additional copies of this Manual or any of the publications listed below.

Title Part Number

5300 Printer: Setup Guide 220322

5300 Printer: Users Guide 220321

5300 Printer: Service Guide 220323

5300 Printer: Programming Manual A470 220282

5300 Printer: Programming Manual ACL 220320

5300 Printer: Programming Manual D0214 220284

5300 Printer: Programming Manual ZC 5999 / 5979 220285

5300 Printer: Programming Manual ZC 2979 220286

5300 Printer: Programming Manual ZC 1939 / 2059 220325

Available Models:

5351 Ink Jet Receipt / Independent Validation

5354 Ink Jet Validation Only

5371 Impact Receipt / Independent Validation

5374 Impact Validation Only

The following section lists the paper and supplies available for order. In addition to paper and ribbons,

parts, service and repair may be obtained by calling 1-800-800-6614.

Paper:

Call: 1-800-800-6614

Paper Part Number

Ink Jet 5351

One Ply....................................................................................................... 103292057

Impact 5371

One Ply....................................................................................................... 103292062

Two Ply ....................................................................................................... 103292061

Cartridge’s:

Call: 1-800-800-6614

Description Part Number

Ink Jet 535X

Black........................................................................................................... 108541001

Impact 537X

Black........................................................................................................... 100629011

Purple ......................................................................................................... 100629012

Cables:

Call: 1-800-800-6614

Description Part Number

5300 Printer RS232 Serial Cable 6’ ............................................................. 106356010

5300 Printer Certied USB Cable 6’ ............................................................. 106356011

5300 Printer Certied USB Cable 10”........................................................... 106356014

5300 Printer A470 Serial Interface adapter................................................... 106356013

Documentation:

Call: 1-800-800-6614 - or downloadable at www.pertechresources.com

Title Part Number

5300 Printer: Setup Guide ............................................................................ 220322

5300 Printer: Users Guide .......................................................................... 220321

5300 Printer: : Service Manual ..................................................................... 220223

Parts Information Manual (PIM)..................................................................... 220324

Ordering Paper and Supplies

LED Mode Indicators

The 5300 series printers are equipped with two color led indicators that identify Paper, Error,

Ink Low, Form In, and Power On conditions.

Status Left LED Right LED

Power On Off Green

Insert form Blink Green Current Status

Form is in Green Current Status

Error Off Red

Ink Low Current Status Blink Amber

Ink Cartridge Out Current Status Amber

Paper Out Blink Red Current Status

Cover Open Current status Blink Green

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Power On

Insert form

Form is in

Error

Ink Low

Ink Cartridge Out

Paper Out

Cover Open

The printer will enter a Fault Mode and will not operate when certain failure conditions are encountered. Conrmation

of this condition can be accomplished by the host on the DTR (pin 8) or status with an RS-232 interface.

A Printer in fault mode will not feed paper when the paper advance button on the top cover is depressed nor will it

execute commands other than immediate commands that are executed even when the printer is in a fault condi-

tion. Immediate commands are high-level commands that are typically executed prior to low-level commands that

are stored in the input buffer. They are received and processed regardless of the printer’s fault state or communica-

tions interface busy status.

ACL Control Language Immediate Commands

(See 5300 Programing Manuals for details on these and other Compatibility Mode available commands)

Immediate status transmission DLE EOT 10 04 16 4 n

Immediate recovery from fault DLE ENQ 10 05 16 5 n

Immediate peripheral pulse DLE DC4 10 14 16 20 s m n

Immediate printer reset DLE @ 10 40 16 64

The color of the Power LED on the front panel of the printer will change from Green to Red if a fault condition is en-

countered. Depressing the paper feed button on the printer cover will cause the printer to enter diagnostic mode. This

will cause the LED to ash a 3 bit code to dene the specic reason the printer entered Fault Mode. The error code is

followed by a delay before being repeated. The diagnostic code will toggle the DTR line and ash the Red LED if the

RS-232 interface is selected. It will toggle the fault line and ash the green led if parallel interface is selected.

* Clamp functionality, wiper engage and disengage

** Failed sensor, control board problem, mechanical problem or dirty sensor. The later has

proved to be the most common and can be resolved by cleaning paper dust and other debris

from the sensors and code wheel.

***Failures diagnosed with error codes indicating a problem with the rmware or control board.

The printer will remain in FAULT Mode until the power is cycled or the printer is reset with a immediate reset command.

Error Code Diagnosed failure

Dot Dot Dash Mechanical Error (most likely compensator, wiper problem)*

Dot Dash Dot Ram Error***

Dot Dash Dash Program Error / Firmware Error***

Dash Dot Dot Home Sensor Error **

LED Error Fault Mode Diagnostics

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2.75 Inches

1.75 Document Stop

Right Edge of Form Aligned with Right

Edge of Receipt Retail Endorsement. To

center justify check in print zone, docu-

ment guide is 2.625” from dot column #1

1 Inch

Print eld is 2.5” Wide

Right Justify

Validation Print Fields

The 5300 series printer has 2.5 inch wide print eld.

The validation print eld height is adjustable from .17 to 1.75

inches. This can be done via the conguration utility or the

one button setup. An inserted form can be manually aligned

or a optional document guide can be attached to provide a

xed right side stop for the inserted form. The drawings be-

low indicate the typical print positions for a 2 3/4” X 6” form.

The highlighted area is the print eld width and Maximum

height.

Note: The one button set-up only has three selectable document

stop settings. Using the Conguration Utility the document stop

can be adjusted to any desired print eld height within the param-

eters specied above. See Conguration and Diagnostics section of

this manual for available options.

3 Inches 1 InchPrint Zone

2 Inches for 6” Check

Print eld is 2.5” Wide

Left Justify

3 Inches

3 Inches 1 Inch

Print eld is 2.5” Wide

Right Justify

3.5 Inches

3 Inches 1 Inch

Print eld is 2.5” Wide

Center Justify

3.25 Inches

Bank of First Deposit (BOFD) Endorsement A470, bit [print eld is ;larger @ 72

Dot column #1 Dot Column #400

Print Zone

2 Inches for 6” Check

Print Zone

2 Inches for 6” Check

3 Inches 1 Inch

Print eld is 2.5” Wide

Right Justify

2.75 Inches

Right Edge of Form Aligned with Right

Edge of Receipt BOFD Endorsement

Effective print area in Endorsement zone

is 1.75” wide.

Print Zone

2 Inches for 6” Check

1.75 Document Stop

Validation and Document Guides

3 Inches1 Inch

Print Zone

2 Inches for 6” Check

Doc ument Guide

2.5” Wide Print Field

Left Justify

Right Justify

To 2” Print Zone:

Note: The Print Field is 2.5” wide. Left Justication

will overlap into the 1” right zone. Right Justication

will overlap into 3” left zone.

Document Guide Installation

The Document Guide is a clip in durable plastic part that attaches to the printers Validation Roller to provide a

right side guide for an inserted form.

NOTE: Before installing the Document Guide make sure the area where the guide is to be installed is free of any dust

debris or contamination that could inhibit the movement of the Validation Roller.

The Document Guide is installed by

attaching it to the Validation Roller. The

guide is installed vertically with the bot-

tom of the guide clipped into the Valida-

tion Roller in the rollers notch on the

right side. The tapered tab end of the

guide needs to be toward the top of the

printer. Align the bottom two extensions

of the Document guide so that they are

left of the MLV Roller Gear. Make sure

an inserted form will not catch on the

guide.

2.75 Inches

1.75 Document Stop

1 Inch

Print eld is 2.5” Wide

3 Inches 1 Inch

Print Zone

2 Inches for 6” Check

Print eld is 2.5” Wide

3 Inches

1.75 Document Stop

When the Document Guide is attached the

Print is Left Justied to the 2” Print Zone on the

back of a 2 3/4” X 6” standard check.

Note: The Print Field is 2.5” wide. Left Justication

can overlap into the 1” right zone.

Tab

MLV Gear

The print eld will be 1/4”

left of a standard 2 3/4”

X 6” form when inserted

vertically and aligning

with the document guide.

Indice

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