Polycom Pano Manuale di servizio
ADMINISTRATOR GUIDE 1.1 | December 2017 | 3725-42460-003A
Polycom® Pano™
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THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE
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Contents
Before You Begin............................................................................................... 5
Get Help.............................................................................................................................. 5
Getting Started................................................................................................... 6
Features and Capabilities................................................................................................... 6
Hardware Features...................................................................................................6
System Indicator Lights.......................................................................................................8
Powering On and Off...........................................................................................................8
Power On the Device............................................................................................... 8
Power Off the Device............................................................................................... 9
Managing the System......................................................................................................... 9
Access the System Web Interface........................................................................... 9
Access the Polycom Cloud Service Administration Portal from the System
Web Interface.................................................................................................... 10
Access the Polycom Cloud Service Administration Portal from an Assigned
URL................................................................................................................... 10
System Hardware............................................................................................. 11
Connect a Touch-Capable Monitor................................................................................... 11
Connect a Non-Touch Monitor.......................................................................................... 11
Positioning the System......................................................................................................12
Mount the System on a Wall.................................................................................. 12
Mount the System on a Monitor............................................................................. 13
Setup Wizard.....................................................................................................15
Modes of Operation...........................................................................................................15
Change System Default Credentials................................................................................. 15
Set Up System Manually...................................................................................................16
Provision the System........................................................................................................ 16
General Settings...............................................................................................17
Set the Local Interface Language..................................................................................... 17
Set the System Web Interface Language......................................................................... 17
Set the Date and Time...................................................................................................... 17
Set Device and Room Names...........................................................................................18
Register with Polycom Cloud Service............................................................................... 18
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Enable Screen Mirroring................................................................................................... 19
Disable Screen Mirroring...................................................................................................19
Provisioning Service........................................................................................21
Enable a Provisioning Service.......................................................................................... 21
Configure a Provisioning Service...................................................................................... 22
Disable a Provisioning Service..........................................................................................22
Network Settings.............................................................................................. 23
LAN Status Lights............................................................................................................. 23
Configure IP Address Settings.......................................................................................... 23
Configure DNS Settings.................................................................................................... 25
Configure LAN Options..................................................................................................... 25
Monitor Settings............................................................................................... 27
HDMI Interfaces................................................................................................................ 27
Supported HDMI Input Resolutions........................................................................27
Supported HDMI Output Resolutions..................................................................... 28
Supported Displays........................................................................................................... 28
Tested Touch-Capable Monitors............................................................................ 28
Configure Monitor Settings................................................................................................28
Security............................................................................................................. 30
PKI Certificates................................................................................................................. 30
How PKI Certificates Are Used.............................................................................. 30
Create a Certificate Signing Request..................................................................... 31
Configure Certificate Validation Settings................................................................32
Install Certificates................................................................................................... 32
View Certificates.....................................................................................................33
Delete Certificates.................................................................................................. 33
Change Local Account Credentials...................................................................................33
Disable the Security Code.................................................................................................34
Wireless Communication Options..................................................................................... 34
Wireless Bands for Miracast-Certified Devices...................................................... 34
Enable Wireless Settings....................................................................................... 34
Disable Wireless Settings.......................................................................................35
Port Usage........................................................................................................................ 35
Port Connections....................................................................................................35
Encryption......................................................................................................................... 37
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Content Sharing............................................................................................... 41
Content Sharing Options...................................................................................................41
System Maintenance........................................................................................43
Resetting the System........................................................................................................ 43
Perform a Factory Reset........................................................................................ 43
Delete System Settings.......................................................................................... 44
Updating System Software................................................................................................45
Choose Software Update Location in System Web Interface................................ 45
Manually Update Software..................................................................................... 46
Automatically Update Software.............................................................................. 46
Update Software from a USB Storage Device....................................................... 46
Downgrading System Software.........................................................................................47
Polycom Cloud Service................................................................................... 48
Polycom Cloud Service Administration Account Activation Process.................................48
Activate a Polycom Cloud Service Administration Account....................................49
Complete Account Activation................................................................................. 49
Sign in with Your Administration Account...............................................................50
Integrate with Microsoft Office 365....................................................................................50
Authentication Providers................................................................................................... 52
Enable or Disable a Built-In Authentication Provider..............................................52
Add Office 365 as a Custom Authentication Provider............................................ 53
Add ADFS as a Custom Authentication Provider................................................... 54
Edit or Delete a Custom Authentication Provider................................................... 55
Document Services........................................................................................................... 55
Add Office 365 OneDrive for Business as a Document Service............................ 55
Edit or Delete the Integrated Document Service.................................................... 56
Device Management......................................................................................................... 56
Edit or Delete a Registered Device........................................................................ 57
User Management.............................................................................................................58
Polycom Cloud Service Enterprise Administrator...................................................59
Add an Administration Account.............................................................................. 59
Edit or Delete an Administration Account...............................................................60
Change User Interface Language.......................................................................... 61
User Password....................................................................................................... 61
Sign Out................................................................................................................. 62
Integrating with a Polycom Video System..................................................... 63
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Supported Polycom Video Systems..................................................................................63
Connecting a Polycom Video System Using Two Monitors.............................................. 64
Direct Connection Setup........................................................................................ 64
HDMI Splitter Setup................................................................................................65
HDMI USB Adapter Setup......................................................................................67
Complete the Two-Monitor Setup (HDMI Splitter or HDMI USB Adapter)............. 69
Connecting a Polycom Video System Using Three Monitors............................................71
Complete the Three-Monitor Setup........................................................................ 72
Test Content Sharing........................................................................................................ 74
Unpair a Polycom Video System.......................................................................................75
Troubleshooting............................................................................................... 76
Retrieve Log Files............................................................................................................. 76
Contact Polycom Support................................................................................................. 76
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Before You Begin
Topics:
▪Get Help
This information is for administrators who need to configure, manage, customize, and troubleshoot
Polycom® Pano™ devices.
The following related documents are available at Polycom Support:
▪Polycom Pano User Guide, which provides instructions about how to use the Pano device
▪ Setup sheets for your hardware
▪ Release notes
▪Polycom Pano Safety and Regulatory Notices, which describes safety and legal considerations with
using the Pano device
Polycom recommends that you record your device's serial number and have it available for setup and
troubleshooting. The serial number is printed on the device and the shipping box labels. It also is listed on
the Dashboard of the system web interface.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to Polycom
Support.
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Getting Started
Topics:
▪Features and Capabilities
▪System Indicator Lights
▪Powering On and Off
▪Managing the System
Features and Capabilities
The Pano device provides real-time collaboration with the following features:
▪ Up to full 4K performance for sending content streams to high-definition monitors with or without
touch capabilities. Meeting participants simultaneously stream content onto the monitor or
interactively annotate and control content.
▪ Support for multiple content streams from AirPlay®- and Miracast®-certified devices, the Polycom®
Pano™ App, and HDMI connections.
▪ Integration with supported Polycom video systems.
▪ Integrated toolbar with high-performance annotation capabilities.
▪ Cloud connectivity for content sharing and remote administrator access.
▪ System security with 802.1X authentication for wired connections and PKI certificates.
▪ Device management with Polycom® RealPresence™ Resource Manager.
▪ Remote administrator access for managing standalone devices.
Hardware Features
Polycom designed the Pano device system to be always connected and powered. The system includes
limited cable connections to simplify setup, and its compact design fits most space requirements.
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Front and Side Feature Descriptions
Reference Number Feature
1 LED indicator of system status and button to initiate factory reset
2 Security cable lock slot on the side
Back Panel Feature Descriptions
Reference Number Feature
1 HDMI input port
2 Analog audio output
3 HDMI output port
4 USB 3.0 host port
If you plug a dongle for a wireless pointing device into the USB 2.0 port and connect a
USB flash drive to the USB 3.0 port, the wireless pointing device may not function
properly.
5 USB 2.0 host port
If you plug a dongle for a wireless pointing device into the USB 2.0 port and connect a
USB flash drive to the USB 3.0 port, the wireless pointing device may not function
properly.
6 10/100/1000 Ethernet port
The device ships with this Ethernet port covered. This port is reserved for future use.
7 10/100/1000 Ethernet port powered with PoE+ PD
This port supports IEEE 1588 for time synchronization with devices in a room.
8 2.0 mm jack for optional external 54 V DC power adapter
Getting Started
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System Indicator Lights
The LED on the front of the Pano device system provides the following information.
Indicator Light System Status
Off or blinking red light System is disconnected, cannot initialize, or has encountered a severe
malfunction
Steady white light System is initializing
Steady blue light System is running
Alternating blue and amber lights System is in software update or factory restore mode
Powering On and Off
The Pano device remains in an awake state. It does not have a power button or power-saving or monitor
sleep modes.
You can power the Pano device with the following:
▪ Power over Ethernet+ (PoE+) IEEE 802.3at Type 2 (Link Layer Discovery Protocol [LLDP]
negotiation is supported for switches that require it)
▪ 2.0 mm power adapter
Remember the following when powering the Pano device:
▪ When you connect both a PoE+ source and power adapter, the power adapter takes precedence.
▪ The device reboots when you connect or disconnect the power adapter.
▪ The Pano device supports only PoE 2-event classification mode. Depending on the model, you may
need to configure your switch to support the 2-event classification mode before the system is able
to receive proper power from the component. If necessary, check the switch user manual for
instructions to activate this feature.
▪ Powering a Consumer Electronics Control (CEC)-enabled monitor off and on disrupts how the Pano
device functions and requires you to restart the device. To avoid these issues, Polycom
recommends disabling the monitor's CEC setting. (Note: CEC may have a different name
depending on the monitor manufacturer.)
Power On the Device
You need to connect all of the related equipment that you intend to use before connecting the power
source to the Pano device.
Procedure
1. Connect the Pano device to the monitor using an HDMI cable.
2. Optional: Connect the touch-capable monitor to the bottom USB port.
3. Connect the LAN cable.
Getting Started
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