Polycom MGC Manager Manuale utente

MGC Manager

User’s Guide

VoicePlus Edition, Version 7.5

Catalog No. DOC2066F

Version 7.5

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized

use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject

to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are

registered trademarks of Polycom, Inc.

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of

printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in

this document may be incorporated into future issues.

Canadian Department of Communications (EC) Declaration of Conformity

Polycom Inc., declares that the Polycom VoicePlus with NET-2/4/8 card is in conformity with the following relevant harmonized

standards:

EN 60950: 1992 Including Amendments 1,2,3 & 4

EN 55022: 1994

EN 50082: 1997

Complies with the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the

recognition of its conformity.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets

telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment

Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local

telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer

should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment malfunctions may give the telecommunications company cause to request the user to disconnect

the equipment.

Users should ensure for their own protection that the power utility, telephone lines and internal metallic water pipe system, if

present, are properly grounded. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection

authority, or electrician, as appropriate.

MGC Manager User’s Guide - Volume I

Table of Contents

VoicePlus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About the MGC Manager User’s Guide VoicePlus Edition ................1-2

VoicePlus Main Features .....................................................................1-3

System Requirements ...................................................................1-5

Prerequisites .................................................................................1-6

VoicePlus Commands Shortcut Keys ...........................................1-6

User’s Guide Conventions ............................................................1-9

Audio Look & Feel ............................................................................1-11

Audio Only Conferences ....................................................................1-12

Reservation Templates ...............................................................1-12

Default Reservation Templates ..................................................1-12

Connecting to an On Going Conference ............................................1-16

Dial-in SIP Participants .......................................................1-17

Defining Standard Audio Only Conferences and

Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

About Conferences ...............................................................................2-1

Conference Scheduling Methods ..................................................2-1

Scheduled Conferences ..........................................................2-1

On Demand Conferencing .....................................................2-1

Attended and Unattended Conferences ........................................2-2

Unattended Conference ..........................................................2-3

Attended Conference .............................................................2-3

Conference Types .........................................................................2-4

IVR and Entry Queue Services ....................................................2-5

MCU Configuration and Audio Only Conferences ......................2-6

Participant Roles ..................................................................................2-7

Participant Connection to Conference ..........................................2-8

Participant Connection Types ................................................2-8

Conference Access for Dial-in Participants ...........................2-8

IVR Access ..........................................................................2-12

Table of Contents

Conference Access for Dial-out Participants ............................. 2-13

Defining New On Going Audio Conferences ................................... 2-14

General Properties ..................................................................... 2-16

Settings Parameters .................................................................... 2-21

Participants ................................................................................ 2-28

Recording ................................................................................... 2-35

Completing the Conference Definition ...................................... 2-36

Resolving Scheduling Conflicts ................................................ 2-37

Listing On Going Conferences ......................................................... 2-40

Scheduling a New Reservation .......................................................... 2-41

Defining Recurrent Reservations ............................................... 2-44

Listing Reservations .................................................................. 2-47

End of Conference Reminder ............................................................ 2-48

Defining Participant Properties ......................................................... 2-49

ISDN/PSTN/T1-CAS Participant Definition ...................... 2-51

IP (H.323 and SIP) Participant Definition .......................... 2-59

Dialing-in from an H.323 Endpoint ........................................... 2-67

Simple Dial-in Using the IP Card Address ......................... 2-67

Simple Dial-in Using the IP Card Alias .............................. 2-67

H.323 Advanced Dial-in ..................................................... 2-68

Listing Participants ............................................................................ 2-70

Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . 3-1

General Monitoring ............................................................................. 3-2

Listing On Going Conferences in the Status Pane ....................... 3-3

General Conference and Participant Monitoring ......................... 3-5

Monitoring the Conference and Participant Status ............... 3-5

Additional Participant Statuses ........................................... 3-15

Participant’s Audio Status ................................................... 3-16

Monitor Filter ............................................................................. 3-17

Automatic Monitoring of Conferences ...................................... 3-19

Secure Conference Mode ........................................................... 3-19

Audio Tones ............................................................................... 3-21

Noisy Line Detection Mechanism and Automatic Muting ........ 3-22

MGC Manager User’s Guide - Volume I

iii

Participants Queue ......................................................................3-23

Conference Level Monitoring ............................................................3-24

Participant Level Monitoring .............................................................3-28

Monitoring ISDN/Telephone Participants ..................................3-29

Checking the Status of VoIP Participants ..................................3-39

Operations Performed During On Going Conferences . . . . 4-1

Management Functions Overview .......................................................4-2

Participant and Conference Level Operations ..............................4-3

Participant Level Operations ................................................................4-5

Making Dial-Out Connections .....................................................4-5

Changing Participant Connection Types (Dial-In/Dial-Out) .......4-6

Disconnecting Participants from Conferences .............................4-7

Naming Undefined Dial-in Participants .......................................4-8

Changing the Disconnected Participant’s Properties .................4-10

Moving a Participant from one Conference to Another .............4-11

Designating an Exclusive Speaker .............................................4-12

Changing Participant’s Status to Conference Chairperson ........4-13

Designating a VIP Participant ....................................................4-15

Adjusting Participant’s Broadcasting and Listening Volume ....4-16

Muting and Unmuting Participant’s Audio ................................4-17

Enabling/Disabling Auto Gain Control (AGC) ..........................4-20

Modifying the Participant’s User Defined Properties ................4-21

Conference Level Operations ............................................................4-22

Adding New Participants to a Conference .................................4-22

Muting Dial-In Participants Upon Connection ..........................4-28

Adding Remarks During an On Going Conference ...................4-30

Locking and Unlocking a Conference ........................................4-31

Managing Question-and-Answer Sessions .................................4-35

Controlling Q&A Queues with the Toolbar ........................4-35

Adding Questioners to the Q&A Queues .............................4-36

Changing Participant’s Position in Q&A Queue .................4-39

Allowing Participant Questions ...........................................4-39

Ending Participant Questions ...............................................4-40

Table of Contents

Removing Participants from the Q&A Queue .................... 4-41

Clearing Q&A Queues ........................................................ 4-41

Managing Voting Sessions ........................................................ 4-42

Conducting a Voting Session .............................................. 4-43

Viewing and Saving Voting Results ................................... 4-47

Placing a Conference On Hold .................................................. 4-49

Modifying Conference General Parameters .............................. 4-52

Changing the Conference Duration ........................................... 4-53

Ending a Conference before its Scheduled Termination Time .. 4-54

Rescheduling Conference Reservations .................................... 4-55

Deleting Recurring Reservations ............................................... 4-56

Printing Conference Data .......................................................... 4-58

Managing Conferences Using DTMF Codes .................................... 4-62

DTMF Guidelines ...................................................................... 4-62

Using DTMF Codes in Cascading Conferences ........................ 4-68

Modifying Conference and Chairperson Passwords .................. 4-68

Request DTMF Help Menu ....................................................... 4-70

Dialing Out to Invite Participants (Invite Session) .................... 4-70

Chairperson Initiated Blast Dial-out .......................................... 4-71

Managing Secure Mode Conferences ........................................ 4-72

Roll Call ..................................................................................... 4-72

Meeting Rooms and Entry Queues . . . . . . . . . . . . . . . . . . . . 5-1

Meeting Rooms ............................................................................ 5-1

Entry Queues ............................................................................... 5-2

Defining a New Audio Only Meeting Room ..................................... 5-4

Manually Assigning Phone Numbers to the Conference ...... 5-8

Manually Assigning the H.323 Service Prefix to the

Conference .......................................................................... 5-10

Completing the Meeting Room Definition .......................... 5-11

Listing Meeting Rooms ............................................................. 5-11

Defining a New Audio Only Entry Queue ........................................ 5-13

Enabling Encryption for Entry Queues ............................... 5-17

Listing Entry Queues ................................................................. 5-19

MGC Manager User’s Guide - Volume I

Dialing in to an Entry Queue ......................................................5-19

IVR and Entry Queue Services . . . . . . . . . . . . . . . . . . . . . . . 6-1

Conference Access .......................................................................6-2

Directly ..................................................................................6-2

IVR Queue Access .................................................................6-2

Entry Queue Access ...............................................................6-2

IVR/Entry Queue Stages ........................................................6-3

Operations Performed Using IVR Services ..................................6-3

Using Roll Call .............................................................................6-5

Using SilenceIT ............................................................................6-6

IVR Requirements ...............................................................................6-8

Hardware ......................................................................................6-8

Audio File Conversion .................................................................6-8

Defining IVR Software Module Properties .........................................6-9

Setting IVR Message Services ...........................................................6-16

Defining a New IVR Message Service ......................................6-16

Listing IVR Message Services ...................................................6-36

Setting an IVR Message Service as Default ...............................6-37

Modifying IVR Message Service Properties ..............................6-38

Assigning IVR Services to Conferences ....................................6-39

Defining a New Entry Queue Message Service .................................6-40

Assigning Entry Queue Services to an Entry Queue ..................6-47

Connecting to a Conference from an Entry Queue ....................6-48

Viewing the Audio Messages Status ..................................................6-49

Printing IVR/DTMF Codes ................................................................6-51

Default IVR Prompts and Messages ..................................................6-53

Attended Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Requirements for an Attended Conference ..........................................7-3

Defining an Operator Conference ........................................................7-5

Setting the Participants Connection to the Conference to Attended

Mode ....................................................................................................7-9

Setting the Entry Queue to Attended Mode .................................7-9

Setting the Conference Connection to Attended Mode ..............7-10

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