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Datamax I Class
Manual
THIS DOWNLOAD APPLIES TO THE FOLLOWING
I4208
I4212
I4308
Operator’s Manual
Copyright Information
CG Triumvirate is a trademark of Agfa Corporation.
CG Times based upon Times New Roman under license from the Monotype Corporation.
Windows is a registered trademark of the Microsoft Corporation.
Ethernet is a registered trademark of Xerox Corporation.
All other brand and product names are trademarks, service marks, registered trademarks,
or registered service marks of their respective companies.
Limitation of Liability
In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or
consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s
products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised
of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the
customer of the purchaser hereunder shall in no event exceed the total amounts paid to
Datamax-O’Neil hereunder by the purchaser for a defective product.
In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from
or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the
computer hardware, supplies or software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in
those states the foregoing limitations may not apply. The warranties here give you specific
legal rights, and you may have other legal rights which vary from state to state.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to
duplicate, or copy the Firmware or the information contained in the non-volatile or
programmable memory. The firmware (Software) is protected by applicable copyright
laws and Licensor retains all rights not expressly granted. In no event will Licensor or its
suppliers be liable for any damages or loss, including direct, incidental, economic, special, or
consequential damages arising out of the use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the
purchaser's personal use, without the expressed written permission of Datamax-O’Neil
Corporation.
All rights reserved
Copyright © 2010, Datamax-O’Neil
Part Number 88-2241-01, Revision P
Agency Compliance and Approvals
C US
Listed
UL60950 Information Technology Equipment
C22.2 No. 950-M93
EN60950
For 230 Volt Operation (Europe): Use a cord set, marked “HAR,” consisting of
a min H05VV-F cord which has a minimum 0.75 square mm diameter
conductors, provided with an IEC 320 receptacle and a male plug for the
country of installation rated 6A, 250V
Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit “HAR” markiert ist,
bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75
Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und
einen für das Land geeigneten Stecker, 6A, 250 Volt.
As an Energy Star Partner, the manufacturer has determined that this product
meets the Energy Star guidelines for energy efficiency.
The manufacturer declares under sole responsibility that this product conforms
to the following standards or other normative documents:
EMC: EN 55022 (1993) Class B
EN 50024 (1998)
EN61000-4-2 (1995), 4kV CD
EN61000-4-3 (1996), 3V (80%) AM
EN61000-4-4 (1995), 500V Signal Lines /1 kV AC Power Lines
EN61000-4-5 (1995), 1 kV
EN61000-4-6 (1996), 3V (80%) AM
EN61000-4-8 (1994), 1 A/M
EN61000-4-11 (1994)
EN61000-3-2 (1995)
EN61000-3-3 (1995)
Safety: This product complies with the requirements of IEC 60950.
Gost-R
GB4943-2001, GB9254-1998 and GB17635.1-2003
FCC: This device complies with FCC CFR 47 Part 15 Class A
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions in this manual, it may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his expense.
Important Safety Instructions
The exclamation point within an equilateral triangle is intended to alert the
user to the presence of important operating and maintenance instructions in
the literature accompanying this unit.
This unit has been carefully designed to provide years of safe, reliable performance. As with
all electrical equipment, however, there are some basic precautions that you should follow
to avoid personal injury or printer damage:
• Before using the printer, carefully read all the installation and operating instructions.
• Observe all warning instruction labels on the printer.
• Install the printer on a flat, firm surface.
• Do not place the printer on or near a heat source.
• To protect your printer from overheating, make sure no openings on the printer are
blocked.
• Never insert anything into the ventilation slots and openings of the printer.
• Do not use the printer near water or spill liquid into it.
• Ensure that the AC power source matches the ratings listed for the printer. (If
unsure, check with your dealer or local utility provider.)
• Do not walk on the AC power cord. If the AC power cord becomes damaged or
frayed, replace it immediately.
• If the printer ever needs repair, consult only qualified, trained service personnel. No
user-serviceable parts are inside; do not remove the cover.
i
Contents
1 Overview.................................................................................................1
1.1 About the Printer...............................................................................1
1.1.1 Standard Features .................................................................... 1
1.1.2 Optional Features ..................................................................... 2
2 Getting Started .......................................................................................7
2.1 Unpacking the Printer......................................................................... 7
2.1.1 Inspection ............................................................................... 8
2.1.2 Additional Requirements............................................................ 8
3 Setting up the Printer..............................................................................9
3.1 Installation....................................................................................... 9
3.1.1 Communications..................................................................... 10
3.2 Media Loading................................................................................. 11
3.2.1 Loading Roll Media.................................................................. 12
3.2.2 Loading Fan-Fold Media ........................................................... 13
3.3 Media Sensor Adjustment ................................................................. 15
3.4 Ribbon Loading ............................................................................... 16
3.5 Quick Calibration............................................................................. 17
4 Using the Control Panel.........................................................................19
4.1 Operation....................................................................................... 19
4.1.1 Display and Indicator Lights ..................................................... 19
4.1.2 Ready Mode: Normal Operation ................................................ 20
ii
4.1.3 Menu Mode: Configuration ....................................................... 20
4.1.4 Test Mode: Printing Test Labels ................................................ 21
4.2 The System Menu............................................................................ 22
4.2.1 Entrance and Exit Prompts....................................................... 22
4.2.2 Media Settings ....................................................................... 23
4.2.3 Print Control .......................................................................... 26
4.2.4 Printer Options....................................................................... 28
4.2.5 System Settings ..................................................................... 36
4.2.6 Communications..................................................................... 44
4.2.7 Diagnostics............................................................................ 53
4.2.8 MCL Options .......................................................................... 55
4.3 The Test Menu ................................................................................ 56
4.3.1 Print Quality Label .................................................................. 56
4.3.2 Configuration Label................................................................. 56
4.3.3 Ribbon Test Label ................................................................... 57
4.3.4 Validation Label...................................................................... 57
4.3.5 Print Last Label ...................................................................... 57
4.3.6 User Defined Label.................................................................. 57
5 Operating, Adjusting and Maintaining the Printer .................................59
5.1 Displayed Messages......................................................................... 59
5.1.1 Prompts and Condition Messages .............................................. 59
5.2 Calibration...................................................................................... 61
5.2.1 Standard Calibration ............................................................... 61
5.2.2 Advanced Entry Calibration ...................................................... 65
iii
5.3 Reset Methods ................................................................................ 70
5.3.1 Soft Reset.............................................................................. 70
5.3.2 Level One Reset ..................................................................... 70
5.3.3 Level Two Reset ..................................................................... 70
5.4 Printhead Assembly Adjustments....................................................... 71
5.4.1 Leveling Cam Adjustment ........................................................ 71
5.4.2 Burn Line Adjustment.............................................................. 72
5.5 Printhead Replacement..................................................................... 73
5.6 Maintenance ................................................................................... 75
5.6.1 Cleaning the Printhead ............................................................ 76
5.6.2 Cleaning the Platen Roller ........................................................ 78
5.6.3 Cleaning Interior and Exterior Surfaces...................................... 79
5.7 Application Updates ......................................................................... 79
5.7.1 Updating from Ready Mode ...................................................... 79
5.7.2 Updating from Download Mode ................................................. 81
5.7.3 Possible Problems ................................................................... 82
5.8 Boot Loader Updates........................................................................ 83
6 Troubleshooting....................................................................................85
6.1 Problem Resolution.......................................................................... 85
6.1.1 General Resolutions ................................................................ 85
6.1.2 Warning and Fault Messages .................................................... 89
6.2 Hex Dump Mode.............................................................................. 96
7 Specifications........................................................................................97
7.1 General.......................................................................................... 97
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