Practical Automation ITK 38 SERIES Manuale utente

ITK 38

Printer Series

User’s Manual

PRACTICAL AUTOMATION INC.

ITK 38 User’s Manual Version V1.03 Date: (7/2/09) File: UMITK103.pdf 1 of 79

TABLE OF CONTENTS

1.0 HOW TO CONTACT US................................................................................................................................................... 7

1.1 LIMITED PRODUCT WARRANTY ........................................................................................................................................ 7

1.1.1 Warranty Terms........................................................................................................................................................... 7

1.1.2 Warranty Procedure.................................................................................................................................................... 7

1.2 FCC NOTIFICATION........................................................................................................................................................... 8

1.3 REGULATORY COMPLIANCE.............................................................................................................................................. 8

2.0 ITK 38 OVERVIEW........................................................................................................................................................... 9

2.1 INTRODUCTION.................................................................................................................................................................. 9

2.2 PRODUCT DESCRIPTION..................................................................................................................................................... 9

2.3 ITK 38 MODEL NUMBER SYSTEM................................................................................................................................... 10

2.3.1 ITK 38 Power Supply Model Number........................................................................................................................ 10

2.3.2 ITK 38 Printer Model Number Example.................................................................................................................... 11

2.3.3 ITK 38 Separate Component Model Numbers........................................................................................................... 11

PREPARATION FOR USE............................................................................................................................................................ 12

2.4 UNPACKING AND INSPECTION ......................................................................................................................................... 12

2.5 INSTALLATION LOCATION............................................................................................................................................... 12

2.6 POWER CONNECTION ...................................................................................................................................................... 12

2.7 DATA I/O INTERFACE CONNECTION................................................................................................................................12

2.7.1 Parallel Interface....................................................................................................................................................... 12

2.7.2 USB Interface............................................................................................................................................................. 12

2.8 PRINTER DRIVER INSTALLATION..................................................................................................................................... 12

2.8.1 Discussion of Printer Drivers.................................................................................................................................... 12

2.8.1.1 Discussion of Driver Names: ........................................................................................................................... 12

2.8.1.2 Which Driver to Load?..................................................................................................................................... 13

2.8.1.3 Loading The Printer Driver:............................................................................................................................. 13

2.8.1.4 Printer’s Status Information: ............................................................................................................................ 13

2.8.1.5 Host Controlled Printer Firmware Update: ...................................................................................................... 13

2.8.1.6 Printer Utility DLL:.......................................................................................................................................... 13

2.8.2 Selecting and Configuring the Driver........................................................................................................................ 13

2.9 PAPER SUPPLY................................................................................................................................................................. 14

2.10 PAPER LOADING.............................................................................................................................................................. 14

2.11 TEST PRINT ..................................................................................................................................................................... 14

2.12 OPERATION FROM THE INTERFACE.................................................................................................................................. 14

3.0 OPERATOR CONTROLS AND INDICATORS........................................................................................................... 15

3.1 SWITCH AND DISPLAY..................................................................................................................................................... 15

3.2 PANEL LEDS INDICATORS............................................................................................................................................... 15

3.2.1 Power / Paper............................................................................................................................................................ 15

3.2.2 Ready......................................................................................................................................................................... 15

3.2.3 Attn. / Error ............................................................................................................................................................... 15

3.3 PANEL SWITCHES ............................................................................................................................................................ 15

3.3.1 Forcing Reset Initialization ....................................................................................................................................... 15

3.4 REAR I/O PANEL ............................................................................................................................................................. 16

4.0 PANEL SWITCH OPERATIONS................................................................................................................................... 17

4.1 SWITCH MODES............................................................................................................................................................... 17

4.2 OFFLINE OPERATIONS ..................................................................................................................................................... 17

4.3 OFFLINE SWITCH OPERATIONS TABLE ............................................................................................................................ 17

4.4 OFFLINE SWITCH OPERATIONS........................................................................................................................................ 17

4.5 POWER-ON OPERATIONS................................................................................................................................................. 17

4.6 POWER-ON OPERATIONS TABLE ..................................................................................................................................... 17

4.7 PRINTER SYSTEM INFORMATION AND REPORTS .............................................................................................................. 17

4.7.1 System Status Report.................................................................................................................................................. 18

4.7.1.1 System Report – for Registration Marked Paper.............................................................................................. 18

4.7.1.2 System Report – for Continuous Paper............................................................................................................ 19

4.8 SYSTEM INFORMATION HELP REPORT............................................................................................................................. 20

4.9 DIAGNOSTIC MENU ......................................................................................................................................................... 21

4.10 CHANGE TOF CONFIGURATIONS..................................................................................................................................... 21

4.11 EEPROM CHANGE MENU .............................................................................................................................................. 21

4.12 RE-PROGRAM FLASH MEMORY....................................................................................................................................... 21

4.13 HEX DUMP DIAGNOSTIC MODE....................................................................................................................................... 21

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4.14 PRINTHEAD CLEANING DIAGNOSTIC MODE .................................................................................................................... 21

5.0 PAPER HANDLING OPTIONS & ACTIONS .............................................................................................................. 22

5.1 PAPER DELIVERY OUTPUT OPTIONS................................................................................................................................22

5.1.1 Disposing Transport-Presenter ................................................................................................................................. 22

5.1.1.1 Perforated Paper Stock..................................................................................................................................... 22

5.1.1.2 Loop Storage Chamber..................................................................................................................................... 22

5.1.1.3 Dispose Storage Chamber................................................................................................................................22

5.1.1.4 Host Monitoring of Dispose Documents.......................................................................................................... 23

5.1.1.5 Document Not Taken Status............................................................................................................................. 23

5.1.1.6 Transport-Presenter Control Parameters and Operating Mode Selection......................................................... 23

5.1.1.6.1 Transport-Presenter Control Parameters for a Document Not Taken.......................................................... 23

5.1.1.6.1.1 Host Controlled - Document Not Taken Reactions.............................................................................. 23

5.1.1.6.1.2 Printer Assisted – Document Not Taken Reactions............................................................................. 24

5.1.1.6.1.3 Purge Options – Document Not Taken ................................................................................................ 25

5.1.1.6.2 Transport-Presenter Control Parameters for a Blocked Output Jam............................................................ 25

5.1.1.7 Printer & Host Reactions – Document Not Taken or Blocked Output............................................................. 26

5.1.1.7.1 Document Not Taken .................................................................................................................................. 26

5.1.1.7.2 Blocked Output............................................................................................................................................ 26

5.1.2 Cutter with Jam Resistant Output Chamber Option.................................................................................................. 26

5.1.3 Cutter Only Output Option ........................................................................................................................................ 26

5.1.4 Tearbar With Jam Resistant Output Chamber Option............................................................................................... 26

5.1.5 Minimum Form Length Adjustment ........................................................................................................................... 27

5.2 PAPER INPUT DELIVERY OPTIONS ................................................................................................................................... 28

5.2.1 Formula for Calculating Paper Roll Capacity .......................................................................................................... 28

5.2.1.1 Paper Roll I.D................................................................................................................................................... 28

5.2.2 Internal 6"/8" (152mm/203mm) Diameter Paper Roll Holder ................................................................................. 28

5.2.3 External 10" Diameter Paper Roll Holder ................................................................................................................ 28

5.2.3.1 External 10"” Diameter Paper Roll Holder Drawing ....................................................................................... 28

5.2.3.2 Externally Located Paper Design Considerations............................................................................................ 29

5.2.3.2.1 External Roll Holder Paper Path Recommendations Drawing.................................................................... 29

5.2.4 Low Paper Monitoring............................................................................................................................................... 29

5.2.4.1 Low Paper Host Status Information................................................................................................................. 29

5.2.4.2 Printer Reactions to the Low Paper Conditions................................................................................................ 30

5.2.4.3 Low Paper Cable Detection.............................................................................................................................. 30

6.0 PAPER INFORMATION................................................................................................................................................. 31

6.1 PAPER SPECIFICATIONS ................................................................................................................................................... 31

6.1.1 Paper Width............................................................................................................................................................... 31

6.1.2 Roll Size..................................................................................................................................................................... 31

6.1.3 Recommended Papers................................................................................................................................................ 31

6.1.4 Other Thermal Papers............................................................................................................................................... 31

6.1.5 Print Activation Energy ............................................................................................................................................. 31

6.1.6 Roll Paper Curl Considerations ................................................................................................................................31

6.1.7 Paper Form Type....................................................................................................................................................... 31

6.1.7.1 Paper Supply .................................................................................................................................................... 31

6.1.7.2 Continuous Forms............................................................................................................................................ 31

6.1.7.3 Registration Mark Forms ................................................................................................................................. 31

6.1.8 Paper Pre-printing Information................................................................................................................................. 32

6.1.8.1 Pre-printed Paper: Bottom Side Restrictions.................................................................................................... 32

6.1.8.2 Pre-Printed Paper: Top Side............................................................................................................................. 32

6.1.8.3 Fan Fold / Perforated Paper.............................................................................................................................. 32

6.1.8.4 Cutting Perforated Paper.................................................................................................................................. 32

6.1.8.5 Registration Mark Location: Bottom Side ....................................................................................................... 33

6.2 PAPER FORM TYPE RECOGNITION ................................................................................................................................... 33

6.2.1 Printer Recognition of Paper Form Type.................................................................................................................. 33

6.2.2 Top and Bottom Margins........................................................................................................................................... 33

6.2.3 Host PC Recognition of Paper Form Type and Size.................................................................................................. 33

6.3 PAPER FORM SIZE DETERMINATION................................................................................................................................33

6.3.1 Document Length....................................................................................................................................................... 33

6.3.2 Registration Mark Document Size Measurement....................................................................................................... 34

6.3.3 Printer Determination of Form Size .......................................................................................................................... 34

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6.3.3.1 Continuous Forms............................................................................................................................................ 34

6.3.3.2 Registration Marked Forms.............................................................................................................................. 34

6.3.3.2.1 Autosize Measurement of Form Length...................................................................................................... 34

6.3.3.2.2 Stored Form Length..................................................................................................................................... 34

6.3.3.2.2.1 Default Form Size................................................................................................................................34

6.3.3.2.2.2 Entering a Fixed Form Size Into EEPROM Memory........................................................................... 34

6.3.3.2.2.3 Autosize Measurement and Save to EEPROM.................................................................................... 34

6.3.3.2.2.4 Manual Size Data Entry....................................................................................................................... 34

6.3.3.2.2.5 Document Re-Sizing............................................................................................................................ 34

6.3.3.2.2.6 Reporting Document Length................................................................................................................ 35

6.3.4 Host Determination of Form Size – Registration Marked Forms.............................................................................. 35

7.0 PRINTER PROGRAMABLE CONFIGURATION SETTINGS.................................................................................. 36

7.1 OVERVIEW ...................................................................................................................................................................... 36

7.1.1 I/O PCB Configuration resistors and configuration straps....................................................................................... 36

7.1.2 Printer EEPROM Parameter Storage........................................................................................................................ 36

7.1.3 Paper Output Delivery Option Detection .................................................................................................................. 36

7.1.4 Special Customization................................................................................................................................................ 36

8.0 DATA AND AUXILIARY INTERFACES ..................................................................................................................... 37

8.1 IEEE-1284 PARALLEL DATA INTERFACE........................................................................................................................ 37

8.1.1 Parallel Interface Cable ............................................................................................................................................ 37

8.1.2 Parallel Interface (IEEE-1284) Cable Schematic...................................................................................................... 37

8.1.3 Parallel Interface Pin-out Table................................................................................................................................37

8.1.4 Parallel Port Signaling.............................................................................................................................................. 37

8.2 USB DATA INTERFACE ................................................................................................................................................... 37

8.2.1 USB Data Interface Cable......................................................................................................................................... 37

8.3 DATA INTERFACE CABLE QUALITY................................................................................................................................. 37

8.4 AUXILIARY I/O CONNECTOR........................................................................................................................................... 37

8.4.1 Auxiliary I/O Pin-out................................................................................................................................................. 37

9.0 ERROR CODES................................................................................................................................................................ 38

9.1 ANNUNCIATIONS ............................................................................................................................................................. 38

9.2 SEQUENCE LENGTH......................................................................................................................................................... 38

9.3 WEIGHTED POSITIONS..................................................................................................................................................... 38

9.4 COUNTED ........................................................................................................................................................................ 38

9.5 EXAMPLE ........................................................................................................................................................................ 38

9.6 ERROR CODE TABLE ....................................................................................................................................................... 39

9.7 ERROR CODE TABLE NOTES............................................................................................................................................ 39

9.8 ERROR CODE TABLE INFORMATION ................................................................................................................................39

9.9 ERROR CODE COMPUTATION .......................................................................................................................................... 39

10.0 EEPROM PRINTER PARAMETER STORAGE MEMORY ..................................................................................... 40

10.1 EEPROM OVERVIEW...................................................................................................................................................... 40

10.2 EEPROM CHANGE MENU OPERATION ........................................................................................................................... 40

10.3 ACTIVE AND IN-ACTIVE MENU LINE ............................................................................................................................... 40

10.4 EEPROM MENU #1 PRINTOUT ....................................................................................................................................... 40

10.5 EEPROM MENU #1 PARAMETERS.................................................................................................................................. 41

10.5.1 Print Intensity........................................................................................................................................................ 41

10.5.2 Print Energy Table................................................................................................................................................ 41

10.5.3 IPS Clamp............................................................................................................................................................. 41

10.5.4 Power Supply ........................................................................................................................................................ 41

10.5.5 Interface Control................................................................................................................................................... 41

10.5.6 Beeper Control...................................................................................................................................................... 41

10.5.7 Low Paper Actions................................................................................................................................................ 41

10.5.8 Purge Spooler on Error ........................................................................................................................................ 42

10.5.9 Configuration Misc. .............................................................................................................................................. 42

10.6 EEPROM MENU #2 PRINTOUT ....................................................................................................................................... 42

10.7 EEPROM MENU #2 PARAMETERS.................................................................................................................................. 42

10.7.1 Paper Backup........................................................................................................................................................ 42

10.7.2 Change Stored Size: Form Size 10’s, 1’s, 0.1’s, 0.01’s......................................................................................... 42

10.7.3 Stored Size............................................................................................................................................................. 42

10.7.4 Form Control........................................................................................................................................................ 42

10.7.5 End of Document Length....................................................................................................................................... 43

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10.7.6 Autosize................................................................................................................................................................. 43

10.7.7 Minimum Form Length ......................................................................................................................................... 43

10.7.8 Status Pointer........................................................................................................................................................ 43

10.7.9 Blocked Output Jam Error Control....................................................................................................................... 44

10.7.10 Document Not Taken Control ............................................................................................................................... 44

10.8 EEPROM MENU #3 PRINTOUT ....................................................................................................................................... 44

10.9 EEPROM MENU #3 PARAMETERS.................................................................................................................................. 44

10.9.1 Parallel Interface.................................................................................................................................................. 44

10.9.2 Low Paper Cable Detection.................................................................................................................................. 45

10.10 EEPROM FACTORY DEFAULTS ...................................................................................................................................... 45

11.0 PRINTER STATUS INFORMATION............................................................................................................................ 46

11.1 ITK 38 PRINTER STATUS OVERVIEW............................................................................................................................... 46

11.1.1 Operator Status..................................................................................................................................................... 46

11.1.2 Parallel Interface - Compatibility Mode Status.................................................................................................... 46

11.1.3 Parallel IEEE 1284 Interface Standard................................................................................................................ 46

11.1.4 Parallel Interface IEEE-1284 Reverse Channel Status......................................................................................... 46

11.1.4.1 Requesting Status Data..................................................................................................................................... 46

11.1.4.2 Reverse Channel Status Data Types................................................................................................................. 46

11.1.4.3 Reverse Channel - Detailed Status - Application Program Reading Protocol.................................................. 47

11.1.4.4 Reverse Channel Speed.................................................................................................................................... 47

11.2 SELECTION OF DETAILED STATUS INFORMATION............................................................................................................ 47

11.2.1 Status Data Request.............................................................................................................................................. 47

11.2.2 Status Group Selection Commands....................................................................................................................... 48

11.2.3 Status Information Data Organization.................................................................................................................. 48

11.2.3.1 IEEE 1284 ID String Format (Plug & Play ID String Reverse Channel Status).............................................. 48

11.2.3.2 Detailed Status Format (Normal Reverse Channel Status)............................................................................... 48

11.2.3.2.1 Status Field Format.................................................................................................................................... 49

11.2.3.2.2 Status Field Notes...................................................................................................................................... 49

11.2.3.2.3 Status Field Descriptions ........................................................................................................................... 49

11.2.3.2.4 Short Status Group..................................................................................................................................... 50

11.2.3.2.4.1 Short Status Group – Bit Status Format............................................................................................. 50

11.2.3.2.5 Normal Status Group................................................................................................................................. 50

11.2.3.2.6 Extended Status Group .............................................................................................................................. 50

11.2.3.2.7 Complete Status Group.............................................................................................................................. 51

11.2.3.2.8 Addressed Status Group............................................................................................................................. 51

11.2.3.2.9 Bit Flag Data – Status Field 00.................................................................................................................. 51

11.2.3.2.10 Error Code – Status Field 01.................................................................................................................... 51

11.2.3.2.11 Document Count – Status Field 02.......................................................................................................... 51

11.2.3.2.12 Printhead Temperature – Status Field 03................................................................................................. 51

11.2.3.2.13 Form Length – Status Field 04................................................................................................................. 52

11.2.3.2.13.1 Reporting Document Length............................................................................................................ 52

11.2.3.2.14 Firmware Version – Status Field 05......................................................................................................... 52

11.2.3.2.15 Plug & Play ID String – Status Field 08.................................................................................................. 52

11.2.3.2.16 Product Electronic Serial Number – Status Field 09................................................................................ 52

11.2.3.2.17 Capabilities – Status Field 11................................................................................................................... 52

11.2.3.2.18 Flash Ready Acknowledge Status – Status Field 15................................................................................ 52

11.2.4 Field 01 Error Code List....................................................................................................................................... 53

12.0 OPERATOR RE-PROGRAMMING OF FLASH MEMORY PROCEDURE ........................................................... 55

12.1 GENERAL......................................................................................................................................................................... 55

12.2 REQUIREMENTS............................................................................................................................................................... 55

12.3 ENTERING THE FLASH LOAD MODE ................................................................................................................................55

12.4 FLASH LOADING PROCESS............................................................................................................................................... 55

12.5 WARNING........................................................................................................................................................................ 55

12.6 FLASH LOADING COMPLETION........................................................................................................................................ 55

12.7 FLASH LOADING TIME..................................................................................................................................................... 56

12.8 FIRMWARE DATA FILES .................................................................................................................................................. 56

13.0 HOST RE-PROGRAMMING OF FLASH MEMORY PROCEDURE....................................................................... 57

13.1 OVERVIEW ...................................................................................................................................................................... 57

13.2 FLASH MEMORY REPROGRAMMING MODE ENTRY ......................................................................................................... 57

13.2.1 Manual Entry........................................................................................................................................................ 57

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13.2.2 Command Entry .................................................................................................................................................... 57

13.3 FLASH READ ONLY MEMORY ORGANIZATION................................................................................................................ 57

13.4 FIRMWARE BINARY DATA FILES..................................................................................................................................... 57

13.5 FLASH MEMORY REPROGRAMMING ACTIONS................................................................................................................. 58

13.6 COMMAND DRIVEN PROCESS FOR REPROGRAMMING THE FLASH MEMORY:.................................................................. 58

13.6.1 Command Driven Process Details:....................................................................................................................... 60

14.0 APPLICATIONS PROGRAMMER INFORMATION................................................................................................. 62

14.1 PRINTER UTILITY DLL.................................................................................................................................................... 62

14.2 DOCUMENT PAGE LENGTHS ............................................................................................................................................ 62

14.3 STATUS STRING SELECTION ............................................................................................................................................ 62

14.4 STATUS AND SPOOLER MANAGEMENT............................................................................................................................ 62

14.5 DOCUMENT RE-PRESENT (EJECT)AND DISPOSE COMMANDS.......................................................................................... 62

15.0 MAINTENANCE.............................................................................................................................................................. 63

15.1 PRINTER ASSEMBLY-MAINTENANCE POINTS ................................................................................................................. 63

15.2 PAPER REGISTRATION MARK SENSOR............................................................................................................................. 63

15.3 PRINTHEAD ALIGNMENT &PRESSURE CAM.................................................................................................................... 63

15.4 PRINTHEAD CLEANING.................................................................................................................................................... 63

15.4.1 Printhead Cleaning Diagnostic Mode................................................................................................................... 64

15.4.2 Printhead Cleaning Sheets.................................................................................................................................... 64

15.5 DOCUMENTATION PRESENTER /JAM SENSORS................................................................................................................ 64

15.6 SENSOR ACCESS AND ALIGNMENT ADJUSTMENTS .......................................................................................................... 64

15.7 DOCUMENT JAM –REQUIRING REMOVAL OF THE HEAD ................................................................................................. 65

16.0 DIAGNOSTIC................................................................................................................................................................... 66

16.1 GENERAL......................................................................................................................................................................... 66

16.2 OFF-LINE SWITCH OPERATIONS ...................................................................................................................................... 66

16.3 POWER ON SWITCH......................................................................................................................................................... 66

16.4 DIAGNOSTICS .................................................................................................................................................................. 66

16.4.1 Special Functions.................................................................................................................................................. 66

16.4.2 Burn-in and Cut Tests........................................................................................................................................... 66

16.5 HEX DUMP MODE ........................................................................................................................................................... 66

16.5.1 Data Rate Measurement Test................................................................................................................................66

16.6 PRINTHEAD CLEANING MODE ......................................................................................................................................... 66

17.0 POWER INFORMATION............................................................................................................................................... 67

17.1 D.C. POWER INPUT.......................................................................................................................................................... 67

17.2 POWER MANAGEMENT.................................................................................................................................................... 67

17.3 POWER SUPPLY REQUIREMENTS ..................................................................................................................................... 67

17.3.1 Power Supply Additional Requirements................................................................................................................ 67

18.0 APPENDIX........................................................................................................................................................................ 68

18.1 PRINTER SPECIFICATIONS................................................................................................................................................ 68

18.2............................................................................................................................................................................................... 68

18.3 ITK 38 PRINTER DIMENSIONAL DRAWINGS –CUTTER WITH DISPOSING TRANSPORT-PRESENTER ................................. 70

18.4 ITK 38 PRINTER DIMENSIONAL DRAWINGS –OPTIONAL OUTPUT EXTENSION ............................................................... 70

18.5 ITK 38 PRINTER DIMENSIONAL DRAWINGS –CUTTER WITH OUTPUT PROTECTION CHAMBER....................................... 71

18.6 ITK 38 PRINTER DIMENSIONAL DRAWINGS –CUTTER ONLY OUTPUT............................................................................ 71

18.7 ITK 38 PRINTER DIMENSIONAL DRAWINGS –TEARBAR WITH OUTPUT PROTECTION CHAMBER .................................... 72

18.8 ITK 38 PRINTER DIMENSIONAL DRAWINGS –FANFOLD PAPER TRAY MODEL #ATX-FFPHLP ................................. 72

18.9 ITK 38 PRINTER DIMENSIONAL DRAWINGS –LARGE (10" DIAMETER)PAPER ROLL HOLDER ........................................ 73

18.10 ITK 38 PRINTER DIMENSIONAL DRAWINGS –STANDARD (6"/8" DIAMETER)PAPER ROLL HOLDER............................... 73

18.11 ITK 38 PRINTER DIMENSIONAL DRAWINGS –60 WATT POWER SUPPLY......................................................................... 74

18.12 ITK 38 PRINTER DIMENSIONAL DRAWINGS –130 WATT POWER SUPPLY....................................................................... 75

18.13 CONNECTOR PIN-OUT –8PIN POWER CONNECTOR......................................................................................................... 75

18.14 CONNECTOR PIN-OUT –8PIN AUXILIARY CONNECTOR .................................................................................................. 75

18.15 CONNECTOR PIN-OUT 26 PIN PARALLEL CONNECTOR.................................................................................................... 76

18.16 IEEE-1284 PARALLEL A-B CABLE SCHEMATIC.............................................................................................................. 77

18.17 TEST DOCUMENT (SMALL).............................................................................................................................................. 78

18.18 TEST DOCUMENT (LARGE)............................................................................................................................................. 79

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1.0 HOW TO CONTACT US

PRACTICAL AUTOMATION INC.

The Alinabal Group of Companies

45 Woodmont Road

P.O. Box 3028

Milford, CT 06460

VOICE: (203) 882-5640

FAX: (203) 882-5648

EMAIL: [email protected]

INTERNET: http://www.practicalautomation.com

1.1 Limited Product Warranty

1.1.1 Warranty Terms

Practical Automation, Inc. warrants each new ITK 38 series printer to be free from defects in materials and workmanship to the

original purchaser. Our responsibility is limited to repair or replacement of the printer and/or accessory or part thereof at our

option for a period of one year from the date of shipment. This warranty does not cover the repair or replacement of the printhead

if it was damaged, or used in excess of its specified wear life. Also, only Practical Automation approved paper can be used to

maintain the warranty.

This limited warranty does not extend to any defect, malfunction or failure caused by or resulting from improper service, packing,

maintenance or repair, abuse, neglect, accident, or any other cause beyond the control of Practical Automation, Inc. or to any

product whose serial number has been removed, altered, replaced or rendered illegible.

Except and to extent provided herein, Practical Automation, Inc. makes no warranty, either express or implied, including any

warranty of merchantability or fitness for a particular purpose.

Practical Automation, Inc. shall not be liable to the purchaser or to any other person or firm for any specified or consequential

damages of any kind, which result from the use or misuse by any person or loss of profits or product resulting from any defect or

malfunction or failure of this product.

No person, agent, distributor, service facility or company is authorized to change, modify or amend the terms of this limited

warranty in any manner or fashion whatsoever.

1.1.2 Warranty Procedure

If you cannot resolve your equipment problem, notify Practical Automation, giving the model and serial number of your

equipment. Describe your problem in detail.

Upon receipt of this information, Practical Automation will send you service information if the trouble is easily corrected. If the

trouble requires factory service, we will so advise and provide written return authorization. Loaner printers can usually (subject to

availability) be shipped within 24 hours during the workweek by Practical Automation. Customers are required to pay all shipping

charges.

Refer also to the Warranty Terms and Packaging and Shipping instructions before returning any equipment.

ITK 38 User’s Manual Version V1.03 Date: (7/2/09) File: UMITK103.pdf 7 of 79

1.2 FCC Notification

FOR USERS IN THE UNITED STATES

Warning:

Changes or modifications to this unit not approved by the party responsible for compliance could void the user's authority to

operate the equipment.

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC

rules. These limits are designated to provide reasonable protection against harmful interference when the equipment is operated in

a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment

in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his

own expense.

Shielded cables must be used with this unit to insure compliance with the Class A FCC limits.

FOR USERS IN CANADA

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This Class [A] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

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Cet appareil numerique de la classe [A] respecte toutes les exigences du Reglement sur le material brouilleur du Canada.

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1.3 Regulatory Compliance

CE Mark: Compliant

Safety: UL 60950, 3rd Edition/CSA C22.2 No. 60950-00

IEC/CENELEC STDS EN 60950: (2000)

EMI/EMC: FCC Class A

EN 55024: 1998 and EN 55022 : 1998 Class A

CB Test Certificate: Compliant IEC 60950 1st Edition (2002)

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2.0 ITK 38 OVERVIEW

2.1 Introduction

This instruction manual provides information the ITK 38 printer and its associated support options. It provides installation,

operational, programming, systems applications notes and maintenance information.

2.2 Product Description

The ITK 38 printer uses direct thermal imaging to print on wide format (6.5” to 8.5”) paper. It can print on rolls or fan-folded

paper (with registration marks for form position sensing). Designed for use in applications where fast, wide format printing is

required, the ITK 38 has features and options structured to support unattended operation in a kiosk or similar environment. These

features include output isolation devices providing a range of function from simple jam protection to complete document isolation

during the print cycle, as well as disposing an untaken document. Document separation is by integrated cutter or tearbar. Paper

supply can be from a mechanism mounted roll holder for 6” or 8” diameter paper roll or an externally mounted, large capacity, 10”

diameter roll holder, or fan folded registration marked flat paper. Each paper holder can be outfitted with a low paper sensor.

The ITK 38 is connected to the host computer system using an IEEE-1284 Parallel or USB Serial Interface.

The ITK 38 printer makes its extensive status information, accessible over the interface. This printer status provides the OEM

host system with information such as: low paper, out of paper, document taken, error conditions, a unique 64 bit electronic serial

number, etc.

The power for ITK 38 printer is supplied by an external +24V desktop power supply module. The standard power supply is 60 watts.

It is completely adequate for most applications, however, for printing applications that require large dark areas that need to

be printed at the highest print speed (2 IPS) then a 130 watt supply can be purchased as an optional choice. This single +24V

operation makes for easier integration into an OEM system power distribution scheme. The printer has a built in intelligent power

management system which budgets the printer’s operation to a modest 60W average power allocation, or alternately, if selected,

to 130 watts. For OEM customers who plan to provide their own +24 power supply refer to section 17.0 for the required

power supply characteristics. If a user supplied alternate power supply is used it must meet these specifications.

The ITK 38 operates under the WindowsTM operating system utilizing a Practical Automation supplied WYSIWYG driver.

Combined with a raster organized printer controller this flexible driver produces simple, direct, printed output, at 300 DPI

resolution, from any WindowsTM application or language.

The printer with its control electronics are integrated into a self-contained printer module. To this printer module a paper supply

module can be attached or made external. The power supply is a separate module that is connected to the printer through

a 6’ DC power cable with a circular DIN connector. This modular packaging is flexible making it easy to mount into any

OEM system.

ITK 38 User’s Manual Version V1.03 Date: (7/2/09) File: UMITK103.pdf 9 of 79

2.3 ITK 38 Model Number System

___ ITK 38 - ____ ____ __ __ ____ - ____

| | | | | |

p BN PO FC PI I CN

Note: The standard models are shown shaded.

p Prefix blank = Standard ITK 38 Printer (Note: this entry is normally blank)

s = Special Configuration Prefix (Refer to the CN information below)

BN Base Number: ITK 38

PO Paper Output Options: D= Cutter with Disposing Transport-Presenter (18.3)

C= Cutter with Output Protection Chamber (18.5)

K = Cutter Only Output (without Output Protection Chamber) (18.6)

T= Tearbar with Output Protection Chamber (18.7)

FC Forms Control: blank = Continuous roll stock paper (6.1.7.2)

R= Registration marked paper (6.1.7.3 & 6.1.8.5)

PI Paper Input Options: _ _ ## Paper Holder/Guide

0 0 = A rear paper guide (ITK 38 RPG), for an external paper supply, is included

(5.2.3.2.1) with this printer, however, no paper roll holder is supplied. An

external paper holder must be selected from the Separate Component model

numbers information shown below (2.3.3)

8 L = Attached paper roll holder for 6/8” (152/203 mm) diameter paper rolls (18.10)

with low paper sensor & 18” (457 mm) interconnect cable (AC8-18)

8 0 = Attached paper roll holder for 6/8” (152/203 mm) diameter paper rolls

without low paper sensor.

I Interface: Parallel = IEEE 1284 Parallel Data Interface (3.4, 18.15 & 18.16)

USB = USB 2.0 Full Speed Interface ( 8.2)

Note: This suffix is stamped into the Interface Module’s face plate and

becomes part of the product’s model number label.

CN Customization Number: blank = This entry is normally blank

### = For special ordered configurations the “s” prefix will be used (sITK38) along

with this three digit configuration number.

2.3.1 ITK 38 Power Supply Model Number

PS60-14 __

| |

MN LC

Note: Standard models are shown shaded.

MN Power Supply Model Number PS60-14 = Standard 60 Watt External Power Supply (18.11)

PS130-14 = Optional 130 Watt External Power Supply (18.12)

LC Line Cord Option (Blank) = supplied with a US approved line cord

E = no line cord supplied for Export applications

ITK 38 User’s Manual Version V1.03 Date: (7/2/09) File: UMITK103.pdf 10 of 79

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